Relay Conference Captioning

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1 Relay Conference Captioning Real-time captioning allows deaf and hard-of-hearing individuals to actively participate. It s really neat that I can participate in a conference call online or in-person meeting without missing information!

2 What is Relay Conference Captioning? Deaf and hard-of-hearing individuals or people with hearing loss can participate in meetings (in-person or remote), phone calls, videoconferences and multi-party teleconference calls in a functionally equivalent basis with Relay Conference Captioning (RCC). NJ Relay is a free telecommunications service including Relay Conference Captioning (RCC) provided by Sprint and approved by the New Jersey Board of Public Utilities (the Board). Through a contract with the Board, Sprint provides full telephone accessibility to people who are deaf, hard of hearing or have a speech disability. Using the same high-quality captioners that provide closed captioning for television, you can receive live, realtime text streamed to an Internet-connected computer/laptop anywhere in the world.

3 How does Relay Conference Captioning work? Relay Conference Captioning (in-person or remote) is easy and efficient. Take a look at the step-by-step diagrams below. It is easy to use live captioning that enables everyone to participate. Relay Conference Captioning for Teleconference Calls Deaf/hard-of-hearing participant types comments or questions and sends them to the captioner via the Internet. A captioner reads aloud the deaf/ hard-of-hearing participant s comments or questions to conference call participants. Deaf/hard-of-hearing participant reads the captioned messages on the display screen. While conference call participants are speaking, the captioner listens and streams captions to a deaf/ hard-of-hearing participant s device. Remote Relay Conference Captioning for In-Person Meetings While the participants speak during the in-person meeting, the remote RCC captioner listens and delivers live, real-time streamed text to an Internet connected computer. RCC participants can follow along with the dialogue by reading it on-screen as it is spoken and captioned.

4 How do I schedule the RCC service? Make an appointment at least 48 hours (two working days) in advance to guarantee the service. Arrange for a toll-free conference/ audio bridge for a captioner to hear everything that is said during phone call or in-person meeting to deliver captions to your screen. Go to Click the Book an event now link. Fill out required information on the online form including: Contact and event information Teleconference call number and access code Date and time of event Provide specific information (i.e., proper names, call agenda, speaker or PowerPoint notes, etc.) in order to receive accurate captioning. Once the call is booked and your captioner is assigned, you will receive an from the RCC service with the Event ID and the web address for you to access your captioned call. Scheduling Support: Fax: Call: Hours of Operation: Sunday through Saturday 24 hours a day/7 days a week Visit: njrelaycc.com

5 NJ RCC Video Demo To see a video on how RCC works in the office: Scan the QR code with your mobile phone. Or visit njrelay.com/relay-conference-captioning-rcc Technical Requirements Technical Support Internet Explorer 6.0 and above, Chrome, Firefox, or Safari. JavaScript and cookies enabled in the browser. Microsoft Windows ME, NT, 2000, XP, Vista, Windows 7, Windows 8, or Mac OS X. 800 x 600 screen resolution, 1024 x 768 or higher recommended. High Speed Internet or 3G/4G* wireless network service required. No need to download software. * Data charges may apply Technical support is limited to the functions of Relay Conference Captioning and is not designed to assist participants with issues related to their computer, Internet connection, conference calling provider or others. Hours of Operation: 24 hours a day/7 days a week Priority Tech Support : Hour Emergency Support: Please limit calls to the 24-hour emergency number to on-air or during live event problems or issues. Support

6 Contact Information: Presentations and Training Available A team of outreach specialists are available to provide free demonstrations, training, presentations or support on how to use RCC in your home or office. Contact us today if interested. New Jersey Relay is a free telecommunications service provided by Sprint and approved by the New Jersey Board of Public Utilities (the Board). Through a contract with the Board, Sprint provides full telephone accessibility to people who are deaf, hard of hearing or have a speech disability. NJ Relay Contact Aparna Lele Relay Program Manager 201 Route 17 North Sprint, 3rd Floor Rutherford, NJ Voice: or A-FMNJ-0005

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