PROCEDURE Use of Translators and Interpreters. Number: E 0115 Date Published: 1 June 2016

Size: px
Start display at page:

Download "PROCEDURE Use of Translators and Interpreters. Number: E 0115 Date Published: 1 June 2016"

Transcription

1 1.0 Summary of Changes This procedure has been amended to replace reference to ALS (Capital Translating and Interpreting) with Language Line. 2.0 What this Procedure is about This procedure guides officers in the use of interpreting and translation procedures. It defines a range of terms used within the process and tells officers how to make best use of the services. Compliance with this procedure and any governing policy is mandatory. 3.0 Detail the Procedure All interpreting services in Essex are provided by Language Line. Officers will use this number to access the following: Telephone interpreting service available anytime; Face to face interpreting services available anytime; Document translations available Monday to Friday hrs; Customer services for general enquiries available Monday to Friday hrs. Each District or Department has their own unique code and must be quoted when calling Language Line. Interpretation normally takes place in the following formats: 3.1 Telephone Interpreting Telephone interpreting is already widely used at police stations and is suitable only for brief and straightforward communications such as: Obtaining initial details of incident/ first account/descriptions; Arranging appointments; Handling front-desk enquiries; Booking people into custody; Conversations with foreign nationals in public places. It is not appropriate for use in evidential procedures as there is no facility to make a note of the interview as required by Code C, section 13. The only exception to this is the use of telephone interpreting for the drink drive procedure. Page 1 of 8

2 Officers should be aware that telephone interpreting will not be suitable for people suffering from a hearing impairment. Officers requiring an interpreter trained in British Sign Language or reading skills should refer to section 3.4 below. Officers should provide the Language Line ID code of their home or base station, not that of the station from where the call is made, and unless specifically authorised not to use one of the last four codes. If other codes are required, contact the Deputy Custody Commander, Criminal Justice & Offender Management (CJ&OM) Department, Headquarters. The service enables staff to access an interpreter within 90 seconds in order to complete the first contact with or give information to a person for whom English is not their first language. It can be used when using face to face communication or dealing with incoming or outgoing telephone calls. The cost of the service is 0.80 per minute, and starts the moment the Language Line operator puts the interpreter on the line. The details of all calls are recorded and submitted to Essex Police for verification on a monthly basis. Calls of a long duration will be identified and officers may be required to justify their call. Language Line telephone interpreters are not willing to provide statements or attend court. There is an emergency call handling service operated from within the Force Control Room (FCR) that can provide urgent translation on 999 calls. 3.2 Working Practices while on the Line Dos Do plan your conversation in advance if possible. Don ts Don t allow solicitors to use the service. Solicitors and others not working for or with Essex Police should be referred direct to Language Line; Don t place the interpreter on hold; a series of short calls should be used if delay in continuing is anticipated; Don t speak more than one at a time; Don t ask the interpreter an opinion; Don t use jargon; Don t use for procedures where evidence is an issue, e.g., drink drive, unless you can record both sides of the call; Don t assume that the detainee cannot understand anything you say in English - be professional. Page 2 of 8

3 If you are unsure of the service provided by Language Line or new to it, then let them know as they should assist you. Language Line can be accessed, whilst on patrol, through the Airwave terminal in police vehicles. In order to ensure that personal safety is maintained the phone call must take place within a stationary police vehicle. If practicable, the hands-free facility should be used so that all parties can hear both sides of the conversation. Foot or cycle patrol officers or PCSOs should request a mobile unit to attend their location. If no vehicle is available best practice would be to return to police premises to complete the enquiry. 3.3 Documentation When you are connected to an interpreter they will identify themselves by name and an identification (ID) number. A record should be made of this ID number and the duration of the call on whatever documentation is appropriate. Should an occasion arise where there is not a suitable format to make a record of the call, a brief note of Code, Station, PIN, ID number and duration should be made in the officer s pocket book. 3.4 Face to Face Interpreter Face to face interpreting will be obtained by phoning Language Line and selecting the appropriate option. Face to face interpreters work with different languages or forms of communication including British Sign Language (BSL), Lip Speaking (LSP) Speech to Text Reporting (STTR) and Deafblind Manual Interpreter (DMI). There is often a correlation between a persons inability to hear and their level of literacy. As well as assistance with specialist interpreters individuals with a hearing impairment may also require additional assistance in understanding the relevance of any question or document put to them. It is essential that interpreters used to assist police in matters that are likely to result in criminal proceedings are competent. Therefore all interpreters will be obtained from Language Line. Language Line aim to provide a level of service that includes 2 hour confirmation of the booking and attendance at the required location within 8 hours. They will provide an estimated time of arrival of the interpreter enabling all parties concerned to be updated. Page 3 of 8

4 If, in exceptional circumstances, it is not possible to select an interpreter from Language Line, officers may wish to consider the following agencies: The Association of Police and Court Interpreters (APCI); The Institute of Translation and Interpreting (ITI); The British Deaf Association (BDA); The Royal National Institute for Deaf People (RNID) or; The Association of Sign Language Interpreters (ASLI). It is essential that where any interpreter is selected from any other source, officers should satisfy themselves that the interpreter has sufficient academic qualifications or proven experience to undertake this particular role. Officers should be mindful that the use of interpreters from any other source should be avoided in all but the most extreme of circumstances, as their competence and experience will vary widely and may affect the admissibility of their evidence in court. Officers should be aware that if they use an interpreter that was not sourced via Language Line they must obtain a copy of the admin documentation provided by the interpreter and submit it to Exchequer Services at Headquarters with a short report as to why they had to go down that route. If this report is not submitted to Exchequer Services the account may not be paid. 3.5 Booking The officer in the case will be responsible for booking and warning interpreters in the following circumstances: a) When interviewing suspects, victims or witnesses in the course of a criminal investigation; b) When a person is charged with an offence and detained by police for a Magistrates' Court hearing the following day, over a weekend or Bank Holiday, or where the defendant will first appear in Court within two working days (not including Saturdays) of being charged, whether or not that person is held in custody or is released on bail. This responsibility only applies to Essex courts, if the detainee is remanded to a foreign court e.g. on a no bail warrant, then the custody officer must inform that court of the requirement for an interpreter. Officers must be aware that an interpreter used for an interview for a detainee who is subsequently remanded in custody must not be booked for the remand hearing. The OIC must contact ALS and book a separate interpreter for the court hearing; c) When an interpreter is requested by the Crown Prosecution Service (CPS) or on behalf of a prosecution witness. Page 4 of 8

5 The above arrangements will not be used to book an interpreter on behalf of any other investigating agency. The responsibility to make arrangements will remain that of the other agency but officers and staff will be expected to provide assistance where necessary. There are a limited number of interpreters and officers should ensure they mark the interpreter box (9) on the MG6 and include the full details of the interpreter used on the rear of the MG6. This information will be forwarded to the courts by Criminal Justice & Offender Management Department (CJ&OM) staff to ensure a different interpreter is used during the court proceedings. If an interpreter is required for b) above, the OIC must book that Interpreter through ALS. 3.6 Competence of Interpreters Officers booking interpreters should always satisfy themselves: The interpreter speaks, reads and writes fluently the same language and dialect as the victim, witness or suspect, and that the interpreter is competent to interpret any specialised subject matter of the case, where appropriate; The witness, victim or suspect is not previously known to the interpreter in anything other than their professional capacity, and that the interpreter has no other interest in the case (personal, financial or commercial); That any issues of conflict such as the gender, religion, regional origins, political affiliation and cultural background of the interpreter or subject are avoided. 3.7 Identity Checks Officers engaging interpreters are reminded that the interpreter's identity should be checked upon arrival. This is to ensure that the person arriving is the person who has been contracted for that assignment and therefore has the skills and experience to carry out the task. All interpreters supplied via Language Line should be registered with the National Register for Public Service Interpreters (NRPSI) or National Register for Communication Professional working with the Deaf or Deafblind people (NRCPD) and must have their identification with them. If anyone attends and does not have their identification with them they must not be allowed access to the station. They can either return home and collect their identification, or another interpreter must be obtained. 3.8 Security Clearance Security clearance should be considered in relation to any interpreters who are used by police but who are not registered with either of the recommended registers. Officers are recommended to undertake their own additional checks with local intelligence and PNC. Page 5 of 8

6 3.9 Attendance by Interpreters at Places other than a Police Station Those responsible for requesting the attendance of interpreters should take responsibility for ensuring their safety. Officers should meet the interpreter and transport them to the place required wherever possible. Officers should also ensure the interpreter is properly briefed on the situation and that their safety is considered whilst they carry out the assignment Payment Interpreters will have a Language Line booking form with them which they will complete before leaving the station and will ask the Custody Sergeant or other officer to sign to say that the details are correct. The officer signing should check that the departure point post code and the police station post code are entered on the form Document Translations Where a translator is required for documents officers should consider the following: Length of source text; Subject matter; Level of technicality; Purpose of translation, such as evidential, background information, etc; Deadline; Formatting and layout required; The translator will be obtained from Language Line using the above telephone number and choosing the appropriate option. It is essential that officers implement the following security considerations when dealing with document translations by translators away from police premises. If a hard copy document is to be translated, the document must be photocopied and a copy forwarded to the translator. The translator must be told that once they have completed the translation it should be returned by post, together with the original photocopy, to the officer requesting the translation. Once the translation has been received the investigating officer should contact the translator to acknowledge receipt and request that they delete any electronic copies of the translation they have made or used. If a document is to be sent by electronically then it must be password protected before being embedded within the . The password to open the document must be forwarded to the translator by separate . Page 6 of 8

7 The translator must be informed that once the translation has been produced it should be returned to the investigating officer in an electronic form. Upon receipt the Investigating officer will acknowledge receipt and request that any electronic copies of either the original document or the translation be deleted. 4.0 Equality Impact Assessment EIA form 5.0 Risk Assessment Failure to use an appropriate means of translation could mean that vital information is not passed to the police or that a victim suffers further loss or injury or that a case is lost at court because evidence is excluded. 6.0 Consultation Custody Inspectors Federation Unison Health & Safety Diversity Unit 7.0 Monitoring and Review This procedure will be reviewed by, or on behalf of, the Head of Criminal Justice & Offender Management Department every 12 months to ensure it remain accurate and fit for purpose. 8.0 Governing Force policy. Related Force policies or related procedures E 0100 Policy - Custody E 0101 Procedure Detainee Reception E 0102 Procedure Violent Detainees E 0103 Procedure Juvenile, Young Person Arrest, Reception and Detention E 0104 Procedure Post Reception Detainee Care E 0105 Procedure Independent Custody Visits E 0106 Procedure Applications for Warrants of Further Detention E 0107 Procedure Pre Release Risk Assessment E 0108 Procedure Electronic Monitoring E 0109 Procedure Military Personnel E 0110 Procedure Custody Development Programme E 0111 Procedure Dealing with Persons who have Swallowed Drugs E 0112 Procedure Digital CCTV Systems in Custody Page 7 of 8

8 9.0 Other source documents, e.g. legislation, Authorised Professional Practice (APP), Force forms, partnership agreements (if applicable) ACPO Website for National Guidance and Fees The number used to contact Language Line Each District or Department unique code Page 8 of 8

INTERPRETERS AND TRANSLATORS PROCEDURE

INTERPRETERS AND TRANSLATORS PROCEDURE INTERPRETERS AND TRANSLATORS PROCEDURE Authorised Professional Practice (APP) APP is the national body of consolidated professional practice and guidance for policing and is authorised as such by Chief

More information

NOT PROTECTIVELY MARKED. Interpreters

NOT PROTECTIVELY MARKED. Interpreters Interpreters Contents Policy Statement... 2... 2 After Using an Interpreter... 3 LE Unable to Provide a Service... 3 Service Issues... 4 Defence Solicitor Requires Interpreter... 4 Interpreters for Crown

More information

Day care and childminding: Guidance to the National Standards

Day care and childminding: Guidance to the National Standards raising standards improving lives Day care and childminding: Guidance to the National Standards Revisions to certain criteria October 2005 Reference no: 070116 Crown copyright 2005 Reference no: 070116

More information

Conduct priority and volume investigations (CI101) OCR unit number: 500/8021/0 Level: 3 Credit value: 5 Guided learning hours: 50

Conduct priority and volume investigations (CI101) OCR unit number: 500/8021/0 Level: 3 Credit value: 5 Guided learning hours: 50 Oxford Cambridge and RSA Unit Title: Conduct priority and volume investigations (CI101) OCR unit number: 500/8021/0 Level: 3 Credit value: 5 Guided learning hours: 50 Unit purpose and aim This unit is

More information

PROCEDURE Mental Capacity Act. Number: E 0503 Date Published: 20 January 2016

PROCEDURE Mental Capacity Act. Number: E 0503 Date Published: 20 January 2016 1.0 Summary of Changes This document has been redrafted and should be read in full by all officers and staff engaged in providing any response to the public concerning all aspects of Mental Health. This

More information

Limited English Proficiency Services

Limited English Proficiency Services Policy 366 Limited English Proficiency Services 366.1 PURPOSE AND SCOPE This policy provides guidance to members when communicating with individuals with limited English proficiency (LEP) (42 USC 2000d).

More information

OCR Level 3 Diploma in Policing Qualification Unit Pack

OCR Level 3 Diploma in Policing Qualification Unit Pack OCR Level 3 Diploma in Policing Qualification Unit Pack N123/1012 OCR Level 3 Diploma in Policing You must complete all 10 level 3 units to gain the 38 credits needed to achieve the full Diploma. Unit

More information

Communications with Persons with Disabilities

Communications with Persons with Disabilities Policy 370 Anaheim Police Department 370.1 PURPOSE AND SCOPE This policy provides guidance to members when communicating with individuals with disabilities, including those who are deaf or hard of hearing,

More information

This paper contains analysis of the results of these processes and sets out the programme of future development.

This paper contains analysis of the results of these processes and sets out the programme of future development. Fitness to Practise Committee, 14 February 2013 HCPC witness support programme Executive summary and recommendations Introduction This paper outlines the approach taken by HCPC in relation to witness management

More information

GOC GUIDANCE FOR WITNESSES IN FITNESS TO PRACTISE COMMITTEE HEARINGS

GOC GUIDANCE FOR WITNESSES IN FITNESS TO PRACTISE COMMITTEE HEARINGS GOC GUIDANCE FOR WITNESSES IN FITNESS TO PRACTISE COMMITTEE HEARINGS The purpose of this guidance document The purpose of this guidance is to explain what happens if you are asked by the General Optical

More information

Anti-human trafficking manual for criminal justice practitioners. Module 10

Anti-human trafficking manual for criminal justice practitioners. Module 10 Anti-human trafficking manual for criminal justice practitioners Module 10 10 UNITED NATIONS OFFICE ON DRUGS AND CRIME Vienna Anti-human trafficking manual for criminal justice practitioners Module 10:

More information

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT (This is a detailed document. Please feel free to read at your leisure and discuss with Dr. Gard in subsequent sessions. It is a document to review over

More information

Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines

Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines Author Corporate Strategy & Policy Manager, Yorkshire & Humber Commissioning Support Unit Date August 2014

More information

Teacher misconduct - Information for witnesses

Teacher misconduct - Information for witnesses Teacher misconduct - Information for witnesses Providing evidence to Professional Conduct Panel Hearings for the regulation of the teaching profession 1 Contents 1. Introduction 3 2. What is the process

More information

Hearing Impaired/Disabled Communications

Hearing Impaired/Disabled Communications Policy 371 Ramsey County Sheriff's Office 371.1 PURPOSE AND SCOPE Individuals who suffer from deafness, hearing impairment, blindness, impaired vision, mental or other disabilities may encounter difficulties

More information

SOS: Sheltered Outreach Service. Helping older people stay independent and at home

SOS: Sheltered Outreach Service. Helping older people stay independent and at home SOS: Sheltered Outreach Service Helping older people stay independent and at home Raven SOS stands for sheltered outreach support. The friendly SOS team, part of Raven Housing Trust, provides a support

More information

Working with Court Interpreters. Language Access Services Available to North Carolina Magistrates. Goals of the Session. Goals of the Session (cont d)

Working with Court Interpreters. Language Access Services Available to North Carolina Magistrates. Goals of the Session. Goals of the Session (cont d) Working with Court Interpreters Language Access Services Available to North Carolina Magistrates Updated November 2012 Prepared by Brooke A. Bogue & Kellie Z. Myers Using a properly trained court interpreter

More information

Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers

Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers Registration Conditions of registration Q. How will I know how many children

More information

VACCINE REMINDER SERVICE A GUIDE FOR SURGERIES

VACCINE REMINDER SERVICE A GUIDE FOR SURGERIES VACCINE REMINDER SERVICE A GUIDE FOR SURGERIES Sign up to the free text and voicemail service to automatically remind patients eligible for flu vaccination to book their appointment. This guide shows how

More information

Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines. April 2015

Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines. April 2015 Procedure on How to Access Translation and Interpretation Services and Good Practice April 2015 Authorship : Committee Approved : CSU Corporate Strategy & Policy Manager Senior Management Team Approved

More information

Planning for a time when you cannot make decisions for yourself

Planning for a time when you cannot make decisions for yourself Planning for a time when you cannot make decisions for yourself An information leaflet for members of the public Version: October 2013 Introduction The Mental Capacity Act 2005 allows you to plan ahead

More information

METROLINX ADMINISTRATIVE FEE DISPUTE RESOLUTION PROCESS RULES OF PRACTICE

METROLINX ADMINISTRATIVE FEE DISPUTE RESOLUTION PROCESS RULES OF PRACTICE METROLINX ADMINISTRATIVE FEE DISPUTE RESOLUTION PROCESS RULES OF PRACTICE Overview The Metrolinx Act, 2006, gives Metrolinx ( Metrolinx ) the authority to establish a system of administrative fees to ensure

More information

Qualification Specification

Qualification Specification Qualification Specification Level 1 Award in Deaf Awareness QAN: 501/1493/1 Version: June 2016 Contact details: Institute of British Sign Language 11-13 Wilson Patten Street Warrington WA1 1PG From the

More information

Code of Conduct for Communication Professionals

Code of Conduct for Communication Professionals Code of Conduct for Communication Professionals Effective from 1 January 2010 The purpose of this Code of Conduct is to ensure that NRCPD regulated communication professionals carry out their work with

More information

Preparing for an Oral Hearing: Taxi, Limousine or other PDV Applications

Preparing for an Oral Hearing: Taxi, Limousine or other PDV Applications Reference Sheet 12 Preparing for an Oral Hearing: Taxi, Limousine or other PDV Applications This Reference Sheet will help you prepare for an oral hearing before the Passenger Transportation Board. You

More information

Medical gap arrangements - practitioner application

Medical gap arrangements - practitioner application Medical gap arrangements - practitioner application For services provided in a licensed private hospital or day hospital facility (Private Hospital) only. Please complete this form to apply for participation

More information

The Chartered Society of Physiotherapy Complaints Procedure

The Chartered Society of Physiotherapy Complaints Procedure 14 Bedford Row, London WC1R 4ED Tel +44 (0)20 7306 6666 Web www.csp.org.uk The Chartered Society of Physiotherapy Complaints Procedure issuing function Chief Executives Office date of issue May 2009 The

More information

Section 32: BIMM Institute Student Disciplinary Procedure

Section 32: BIMM Institute Student Disciplinary Procedure Section 32: BIMM Institute Student Disciplinary Procedure Introduction Academic Development & Quality Assurance Manual This Student Disciplinary Procedure provides a framework for the regulation of BIMM

More information

What s my story? A guide to using intermediaries to help vulnerable witnesses

What s my story? A guide to using intermediaries to help vulnerable witnesses What s my story? A guide to using intermediaries to help vulnerable witnesses Intermediaries can be the difference between vulnerable witnesses communicating their best evidence or not communicating at

More information

West Yorkshire & Harrogate Health and Care Partnership

West Yorkshire & Harrogate Health and Care Partnership West Yorkshire & Harrogate Health and Care Partnership Engagement mapping on the communication needs for people with a sensory impairment November 2017 1.0 Introduction The purpose of the report is to

More information

DRIVING UNDER THE INFLUENCE

DRIVING UNDER THE INFLUENCE AOM CHAPTER O 302 DRIVING UNDER THE INFLUENCE [61.1.11] Table of Contents I. INTRODUCTORY DISCUSSION II. ALCOHOL ENFORCEMENT TRAINING PROGRAM [61.1.10] III. SPECIALIZED DETAILS & ASSIGNMENTS [61.1.10]

More information

29 th Judicial District Language Access Plan

29 th Judicial District Language Access Plan 29 th Judicial District Language Access Plan Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the 29 th Judicial District to ensure meaningful access to court services

More information

Induction appeals procedure

Induction appeals procedure Induction appeals procedure Updated March 2013 1 1. Introduction 3 2. Lodging an appeal 4 Notice of Appeal 4 Appropriate body s response 5 Extension of timescales 6 Arrangements for receiving additional

More information

Guidance for Witnesses

Guidance for Witnesses Guidance for Witnesses Introduction Giving evidence before the Fitness to Practise Committee of the General Pharmaceutical Council is likely to be unfamiliar to you and can seem to be a daunting process.

More information

Tenant & Service User Involvement Strategy

Tenant & Service User Involvement Strategy Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 1 of 9 Tenant & Service User Involvement Strategy 1. Introduction 1.1 Loreburn's Mission Statement is "Delivering Excellence" and we see

More information

Interpreting, translation and communication policy

Interpreting, translation and communication policy Interpreting, translation and communication policy Contents Content Page Number 1.0 Policy Statement 2 2.0 Legal Considerations 2 3.0 Policy Aim 2 4.0 Policy Commitments 2-3 5.0 Overview 3-4 6.0 Translating

More information

Information about Age UK Manchester s Information & Advice Service

Information about Age UK Manchester s Information & Advice Service Information about Age UK Manchester s Information & Advice Service What services do we offer? Age UK Manchester provides information and advice on a range of issues relating to older people and those who

More information

SAN DIEGO POLICE DEPARTMENT PROCEDURE

SAN DIEGO POLICE DEPARTMENT PROCEDURE SAN DIEGO POLICE DEPARTMENT PROCEDURE DATE: January 8, 2016 NUMBER: SUBJECT: 6.19 PATROL PUBLIC INEBRIATES RELATED POLICY: 6.19 ORIGINATING DIVISION: OPERATIONAL SUPPORT PROCEDURE: PROCEDURAL CHANGE: SUPERSEDES:

More information

29501 PROCEDURE POLICING WITH DEAF, DEAFBLIND, DEAFENED AND HARD OF HEARING PEOPLE INCIDENTS. 2. Risk Assessments / Health and Safety Considerations

29501 PROCEDURE POLICING WITH DEAF, DEAFBLIND, DEAFENED AND HARD OF HEARING PEOPLE INCIDENTS. 2. Risk Assessments / Health and Safety Considerations Version 2.1 Last updated 18/01/2018 Review date 18/01/2019 Equality Impact Assessment High Owning department Partnership & Neighbourhoods 1. About this Procedure 1.1. This procedure explains how members

More information

Mental capacity and mental illness

Mental capacity and mental illness Mental capacity and mental illness The Mental Capacity Act 2005 (MCA) Mental capacity is the ability to make your own decisions. If you lose mental capacity the Mental Capacity Act 2005 (MCA) protects

More information

Mental Health Act 2007: Workshop. Section 12(2) Approved Doctors. Participant Pack

Mental Health Act 2007: Workshop. Section 12(2) Approved Doctors. Participant Pack Mental Health Act 2007: Workshop Section 12(2) Approved Doctors Participant Pack Table of Contents Introduction...1 Overview...2 Role of the Approved Doctor...2 Duties of the approved doctor...2 Provision

More information

Alcohol Delivery Services

Alcohol Delivery Services Alcohol Delivery Services Roy Light St John s Chambers roy.light@stjohnschambers.co.uk 6 March 2014 Premises licence usual matters arise in an application may be existing off-licence premises or specialist

More information

POLICY GUIDELINES. Notice of the Right to Effective Communication, and Determination as to Effectiveness of Communication

POLICY GUIDELINES. Notice of the Right to Effective Communication, and Determination as to Effectiveness of Communication ATTACHMENT A POLICY GUIDELINES POLICY STATEMENT When an officer, in the course of his or her duties, encounters a person who is deaf or hearing impaired, he or she shall take all necessary and appropriate

More information

THE BURTON BOROUGH SCHOOL

THE BURTON BOROUGH SCHOOL No Smoking Policy Policy Reviewer Date of Review March 2013 Date Presented to Governors Date of next Review March 2014 Principles Burton Borough School is committed to: Providing the highest quality of

More information

In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:

In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include: 1 ADA Best Practices Tool Kit for State and Local Governments Chapter 3 In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:

More information

Illinois Supreme Court. Language Access Policy

Illinois Supreme Court. Language Access Policy Illinois Supreme Court Language Access Policy Effective October 1, 2014 ILLINOIS SUPREME COURT LANGUAGE ACCESS POLICY I. PREAMBLE The Illinois Supreme Court recognizes that equal access to the courts is

More information

SNOW HILL POLICE DEPARTMENT

SNOW HILL POLICE DEPARTMENT SNOW HILL POLICE DEPARTMENT OPERATIONS DIRECTIVE Calls Involving Mental Illness Distribution: All Employees Index: OPS 08.07 Issued: 09/01/2015 Revised: 03/28/2017 Reviewed: N/A Next Review: 09/28/2018.01

More information

Hearing Impaired/Disabled Communications

Hearing Impaired/Disabled Communications Pueblo Police Department Policy Manual Hearing Impaired/Disabled Communications 370.1 PURPOSE AND SCOPE This policy provides guidance to Department Members when communicating with individuals who are deaf

More information

A helping hand when you need it most

A helping hand when you need it most A helping hand when you need it most Priority Services Register Promise The Priority Services Register (PSR) is free to join. It helps energy companies * like us to look after customers who have extra

More information

HRS Group UK Drug and Alcohol Policy

HRS Group UK Drug and Alcohol Policy HRS Group UK Drug and Alcohol Policy 1.0 Introduction The HRS Group UK Policy on Alcohol and Drugs is a fundamental part of the Company s strategy to safeguard the health, safety and welfare of all its

More information

EUROPEAN MEDICINES AGENCY SCI E N C E M E D I C I N E S H ealth. Public hearings. Guidance for participants

EUROPEAN MEDICINES AGENCY SCI E N C E M E D I C I N E S H ealth. Public hearings. Guidance for participants EUROPEAN MEDICINES AGENCY SCI E N C E M E D I C I N E S H ealth Public hearings Guidance for participants Table of contents Introduction 1 About EMA public hearings 2 1. What is an EMA public hearing?

More information

Subject COMMUNICATING WITH INDIVIDUALS WHO ARE DEAF AND HARD OF HEARING. 1 July By Order of the Police Commissioner

Subject COMMUNICATING WITH INDIVIDUALS WHO ARE DEAF AND HARD OF HEARING. 1 July By Order of the Police Commissioner Subject COMMUNICATING WITH INDIVIDUALS WHO ARE Date Published Page 1 July 2016 1 of 9 By Order of the Police Commissioner POLICY It is the policy of the Baltimore Police Department (BPD) to ensure that

More information

Good Practice Notes on School Admission Appeals

Good Practice Notes on School Admission Appeals Good Practice Notes on School Admission Appeals These notes are for supplementary information only and have no statutory basis. Full guidance is available from the Department for Education www.dfe.gov.uk

More information

Deaf Community Newsletter

Deaf Community Newsletter SUMMER 2015/16 EDITION Deaf Community Newsletter Welcome Welcome to the Summer edition of the NABS Deaf Community Newsletter. Inside you will find: Message from the Contact Centre Information on the NDIS

More information

SONOMA COUNTY LAW ENFORCEMENT CHIEFS ASSOCIATION

SONOMA COUNTY LAW ENFORCEMENT CHIEFS ASSOCIATION SONOMA COUNTY LAW ENFORCEMENT CHIEFS ASSOCIATION PROTOCOL: 97-3 ADOPTED: 08/08/1997 REVISED: 02/10/2006 05/03/2007 SUBJECT: PURPOSE: MEDICAL MARIJUANA To provide for consistency among law enforcement agencies

More information

Requirements for the Childcare Register: childminders and home childcarers

Requirements for the Childcare Register: childminders and home childcarers Requirements for the Childcare Register: childminders and home childcarers A childcare factsheet This guidance describes the requirements set out in regulations for both parts of the Childcare Register

More information

Working with Interpreters Controlled Document

Working with Interpreters Controlled Document CS Policy 21 Working with Controlled Document Version: 3 Date of approval: 17.03.2014 Date of next review: 20.01.2017 1. Purpose This policy sets out CatholicCare s commitment to the provision of interpreter

More information

Stop the Drift 2 A Continuing Focus on 21st Century Criminal Justice (a joint review by HMIC and HMCPSI)

Stop the Drift 2 A Continuing Focus on 21st Century Criminal Justice (a joint review by HMIC and HMCPSI) Stop the Drift 2 A Continuing Focus on 21st Century Criminal Justice (a joint review by HMIC and HMCPSI) In June 2013,, Her Majesty s Inspectorate of Constabulary (HMIC) and HM Crown Prosecution Service

More information

About this guidance. Introduction. When there are no children on roll

About this guidance. Introduction. When there are no children on roll The process and guidance for inspecting childminders and childcare settings with no children on roll or no children present at the time of the inspection About this guidance The aim of this guidance is

More information

48th Judicial District LANGUAGE ACCESS PLAN

48th Judicial District LANGUAGE ACCESS PLAN 48th Judicial District LANGUAGE ACCESS PLAN Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the judicial district to ensure meaningful access to court services for persons

More information

Protecting Vulnerable Groups Guidance for Care Inspectorate staff and service providers Publication date: October 2012

Protecting Vulnerable Groups Guidance for Care Inspectorate staff and service providers Publication date: October 2012 Protecting Vulnerable Groups Guidance for Care Inspectorate staff and service providers Publication date: October 2012 Publication code: OPS-10-12-195 Protecting Vulnerable Groups - Guidance for Care Inspectorate

More information

PLEASE COMPLETE ALL RELEVANT SECTIONS OF THIS FORM

PLEASE COMPLETE ALL RELEVANT SECTIONS OF THIS FORM APPLICATION FOR INCLUSION IN THE DENTAL LIST OF THE HEALTH AND SOCIAL CARE BOARD PLEASE COMPLETE ALL RELEVANT SECTIONS OF THIS FORM Return the completed form to the Health and Social Care Board local office

More information

- Conduct effective follow up visits when missing children return home ensuring intelligence is shared with appropriate partners.

- Conduct effective follow up visits when missing children return home ensuring intelligence is shared with appropriate partners. Job title: Grade: Role code: Status: Main responsibilities: Missing and Child Exploitation PCSO Grade D SDV027 Police Staff Main purpose of the role: Conduct enquiries to locate missing children as directed

More information

How Ofsted regulate childcare

How Ofsted regulate childcare Information for parents about Ofsted s role in regulating childcare This section provides information about how Ofsted regulates childcare providers. It sets out how you might like to use the information

More information

Privacy Notice Sign Language Interpreting Service

Privacy Notice Sign Language Interpreting Service 22 Forest Road West, Nottingham NG7 4EQ Website: www.nottsdeaf.org.uk Email: nds@nottsdeaf.org.uk Tel: 0115 9700516 (voice/minicom) SMS: 0781 7275253 Fax: 0115 9423096 Sign Language Interpreting Service

More information

GOC Guidance for Witnesses in Fitness to Practise Committee Hearings

GOC Guidance for Witnesses in Fitness to Practise Committee Hearings GOC Guidance for Witnesses in Fitness to Practise Committee Hearings About us The GOC regulates opticians and optical businesses in the UK. There are currently around 26,000 optometrists, dispensing opticians,

More information

Making it easier. A guide to services and facilities for your accessibility needs

Making it easier. A guide to services and facilities for your accessibility needs Making it easier A guide to services and facilities for your accessibility needs Making it easier form If you need any of our literature in a different format, please complete and return this form to us.

More information

Review of Appropriate Adult provision for vulnerable adults

Review of Appropriate Adult provision for vulnerable adults Review of Appropriate Adult provision for vulnerable adults Purpose For discussion and decision. Summary A recent review commissioned by the Home Office from the National Appropriate Adult Network (NAAN)

More information

Restraint and the Mental Capacity Act 2005 in operational policing Mental Health & Policing Briefing Sheet 4

Restraint and the Mental Capacity Act 2005 in operational policing Mental Health & Policing Briefing Sheet 4 2010 Restraint and the Mental Capacity Act 2005 in operational policing Mental Health & Policing Briefing Sheet 4 This guidance was written to help police officers and partners working in health and social

More information

EYFS 2014 changes to the requirements

EYFS 2014 changes to the requirements The revised statutory requirements for the EYFS have been published by DfE they will be effective from Sept 2014. There are a few changes to the wording in the learning and development and assessment requirements

More information

CIRCUIT COURT OF DUNN COUNTY LANGUAGE ASSISTANCE PLAN NARRATIVE

CIRCUIT COURT OF DUNN COUNTY LANGUAGE ASSISTANCE PLAN NARRATIVE CIRCUIT COURT OF DUNN COUNTY LANGUAGE ASSISTANCE PLAN NARRATIVE I. Legal basis & purpose 4 II. Needs assessment 4 III. Court responsibilities 6 IV. Resources available 7 V. Public input 8 VI. Training

More information

Workplace Drug and Alcohol Policy

Workplace Drug and Alcohol Policy Workplace Drug and Alcohol Policy January 2017 This Drug and Alcohol Policy is intended for and includes but is not limited to all Students, Contractors and all others either directly or indirectly engaged

More information

Substance Misuse (Drugs, Alcohol and Tobacco) Policy

Substance Misuse (Drugs, Alcohol and Tobacco) Policy Substance Misuse (Drugs, Alcohol and Tobacco) Policy Culture John Paul College is a Christian, ecumenical, do-educational College. Our values are based on a Christian ethos and particularly emphasise the

More information

Flu season. Making the most of online appointments. August 2018

Flu season. Making the most of online appointments. August 2018 Flu season Making the most of online appointments August 2018 Dear colleagues, Over the last four years GP Online Services have been implemented by practices across England. Over 14 million patients -

More information

FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED

FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED By: Inspector Marx Howell, BS (ret.) Unfortunately, I had not given much thought to the use of hypnosis with a deaf or hearing impaired individual until

More information

Crime and Criminal Justice Department

Crime and Criminal Justice Department Force Policy & Procedure Reference Number DNA - Deoxyribonucleic Acid D177 Policy Version Date 25 May 2017 Review Date 24 May 2018 Policy Ownership: Crime and Criminal Justice Department Portfolio Holder:

More information

Our focus. Your priorities.

Our focus. Your priorities. Lomond Multi Member Ward Plan 2015 Our focus. Your priorities. This policing plan will outline the priorities your community identified during our most recent consultation. It will inform you of the action

More information

Drug and Alcohol Policy

Drug and Alcohol Policy Drug and Alcohol Policy Purpose Skillset Pty Ltd ( Skillset ) is committed to providing a safe and healthy work environment, so far as is reasonably practicable in which all workers are treated fairly,

More information

General Terms and Conditions

General Terms and Conditions General Terms and Conditions Revision history (July 2008) Date issued Replaced pages Effective date 07/08 all pages 07/08 11/07 ii, iii, 2, 4 11/07 11/06 all pages 11/06 01/06 all pages 01/06 02/05 ii,

More information

Deaf Society Interpreting Terms & Conditions

Deaf Society Interpreting Terms & Conditions Deaf Society Interpreting Terms & Conditions Contents Introduction... 2 Privacy... 2 How to book... 2 Number of interpreters required... 3 Recruitment and selection of interpreters... 3 NDIS Customers...

More information

UK Council on Deafness Access to Work Group

UK Council on Deafness Access to Work Group UK Council on Deafness Access to Work Group Meeting 28 October 2014 Minutes In attendance Christine Archer, ANP Dan Sumners, Signature (minutes) David Buxton, BDA (chair) Frances Dobson, ALS Gail Dixon,

More information

Translation and Interpretation Policy

Translation and Interpretation Policy Translation and Interpretation Policy Version 1 Ratified By NHS West Cheshire Clinical Commissioning Group Governing Body Date Ratified 16 th November 2017 Author(s) Jonathan Taylor Responsible Committee

More information

MENTAL CAPACITY ACT POLICY (England & Wales)

MENTAL CAPACITY ACT POLICY (England & Wales) Stalbridge Surgery Reviewed June 2017 Next review date June 2018 INTRODUCTION MENTAL CAPACITY ACT POLICY (England & Wales) The Mental Capacity Act (MCA) 2005 became fully effective on 1 st October 2007

More information

Volunteering for the Child Law Advice Service Colchester

Volunteering for the Child Law Advice Service Colchester Volunteering for the Child Law Advice Service Colchester Application pack Includes: Person specification Volunteer role description Application form For more information email us at CLAS@coramclc.org.uk.

More information

Borders College BSL Action Plan

Borders College BSL Action Plan Borders College BSL Action Plan - 2018-2024 BSL Action Plan This BSL Action Plan is presented as a draft document. It has been written to support the BSL National Plan for Scotland which was published

More information

General Terms and Conditions

General Terms and Conditions General Terms and Conditions Revision history (November 2007) Date issued Replaced pages Effective date 11/07 ii, iii, 2, 4 11/07 11/06 all pages 11/06 01/06 all pages 01/06 02/05 ii, iii, 4, 7 8 02/05

More information

Volume of Colorado Commission for the Deaf and Hard of Hearing (12 CCR )

Volume of Colorado Commission for the Deaf and Hard of Hearing (12 CCR ) Disclaimer: On-line versions of these regulations are the most current versions available; however, these are not official publication. For official publication of these and all State of Colorado regulations,

More information

About this consent form

About this consent form Protocol Title: Development of the smoking cessation app Smiling instead of Smoking Principal Investigator: Bettina B. Hoeppner, Ph.D. Site Principal Investigator: n/a Description of Subject Population:

More information

Interpretype Video Remote Interpreting (VRI) Subscription Service White Paper September 2010

Interpretype Video Remote Interpreting (VRI) Subscription Service White Paper September 2010 Interpretype Video Remote Interpreting (VRI) Subscription Service White Paper September 2010 Overview: Interpretype Video Remote Interpreting (VRI) Subscription Service is a revolutionary method of scheduling,

More information

Appointment of BSL representatives to the British Sign Language (BSL) National Advisory Group. Review Date: November 2017

Appointment of BSL representatives to the British Sign Language (BSL) National Advisory Group. Review Date: November 2017 Appointment of BSL representatives to the British Sign Language (BSL) National Advisory Group Review Date: November 2017 Appointment of BSL representatives to the British Sign Language (BSL) National Advisory

More information

Qualification Specification

Qualification Specification Qualification Level 3 Certificate in Communication Support for Deaf Learners 600/6458/4 Sept 2017 Aug 2018 QUALIFICATION SPECIFICATION Signature Level 3 Certificate in Communication Support for Deaf Learners

More information

Transitioning from children's to adult audiology services. Information for patients Regional Department of Neurotology

Transitioning from children's to adult audiology services. Information for patients Regional Department of Neurotology Transitioning from children's to adult audiology services Information for patients Regional Department of Neurotology This leaflet is for all teenagers who have been transferred from the Children s Hearing

More information

Strengthening practice in responding to domestic and family violence

Strengthening practice in responding to domestic and family violence TENANT AND APPLICANT RESOURCES Strengthening practice in responding to domestic and family violence A TOOLKIT FOR COMMUNITY HOUSING PROVIDERS A TOOLKIT FOR COMMUNITY HOUSING PROVIDERS Other sections available

More information

easy read Your rights under THE accessible InformatioN STandard

easy read Your rights under THE accessible InformatioN STandard easy read Your rights under THE accessible InformatioN STandard Your Rights Under The Accessible Information Standard 2 1 Introduction In July 2015, NHS England published the Accessible Information Standard

More information

Example documents to help you:

Example documents to help you: Example documents to help you: Survey Flyer Agenda for your first meeting Minutes for a meeting Equal opportunities statement A model constitution Code of conduct Example survey 1) Would you be interested

More information

Information for Service Providers

Information for Service Providers Information for Service Providers Introduction Advocacy is about helping people speak up about what is important to them in all aspects of their life. It can be carried out by anyone a person wants to

More information

No Smoking Policy and Procedure

No Smoking Policy and Procedure No Smoking Policy and Procedure Reference No. P09-2004 Implementation date and Version Number (of this version) 5 September 2012 1.5 Linked document Reference No / Name. Health and Safety Policy Suitable

More information

The Welsh Language: are you up to Standard?

The Welsh Language: are you up to Standard? Mae r wybodaeth hon ar gael yn y Gymraeg This information is available in Welsh The Welsh Language: are you up to Standard? A guide for staff: spoken communication Contents Activities covered by the Standards..Page

More information

Review of National Disability Insurance Scheme Decisions Practice Direction

Review of National Disability Insurance Scheme Decisions Practice Direction Review of National Disability Insurance Scheme Decisions Practice Direction 1 July 2013 This Practice Direction explains what we will do when we review a decision made by the National Disability Insurance

More information