TOP 10 THINGS You Should Know Before Choosing An

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1 S P E C I A L R E P O R T TOP 10 THINGS You Should Know Before Choosing An Orthodontist By Dr. William Marshall

2 TABLE OF CONTENTS Welcome Letter from Dr. William Marshall #1 Are They Board Certified? #2 Are They Up to Date on the Latest Technology? #3 Do They Follow a Consultative Approach? #4 Do They Offer a Guarantee? #5 Do They Respect Your Time? #6 Do They Offer Emergency Appointments? #7 Do They Support Their Community? #8 Do They Offer a Complimentary Consultation? #9 Do They Offer Free Replacement Retainers & Appliances? #10 Do They Offer Discounts? BONUS #11 Do They Offer Flexible Payments with No Hidden Treatment Fees? Closing Letter from Dr. William Marshall

3 WELCOME LETTER FROM DR. WILLIAM MARSHALL Dear Friend, If you're here to find a great Simpsonville, SC, orthodontic practice for yourself, your child, or another loved one, then you ve come to the right place! At Marshall Orthodontics, I work with my team to provide the same individualized care to every patientthat I would with my own family. Every set of teeth is different, and I strive to ensure that everyone who comes to Marshall Orthodontics for treatment leaves with the confidence that their treatment path is truly the right one for their unique needs. Whether you or your loved one are interested in braces, Invisalign, early intervention treatment, surgical orthodontics, or any other type of orthodontic procedure, I will help you find the best solution for your smile. The authority and expertise that Marshall Orthodontics provides are significant benefits of our practice, but what really sets us apart from other orthodontic offices is our passion for helping people just like you. We provide our patients not only with reliable and top-quality orthodontics, but also with exceptional and honest care in a friendly, relaxed atmosphere. As someone who grew up in Simpsonville, my vision is to serve our community by changing lives one patient at a time. There is no better reward than seeing my patients newly transformed smiles! I have helped thousands of people from all different age groups throughout the upstate South Carolina area transform their smiles I would love to help you and your family, too. When you're ready to learn more about your options, Marshall Orthodontics is here for you. To help further my vision and help you choose the right orthodontis t even if it s not Marshall Orthodontics I put this report together, The Top 10 Things You Should Know Before Choosing an Orthodontist. I hope you find it to be informative and helpful as you begin your exciting journey toward your ideal, healthy smile Sincerely, Dr. William Marshall P.S. When you re ready, I urge you to schedule your complimentary Marshall Orthodontics Consultation. This new patient assessment includes an office tour, your initial exam, x-rays, photos, and a comprehensive and educational consultation with me, during which I will review all available treatment options and answer all your questions. I have made this no-obligation assessment, valued at $250, available to you for free, so you can have a chance to decide for yourself whether Marshall Orthodontics is the right fit for you. To schedule your appointment, visit our website at or call us at

4 #1 ARE THEY BOARD CERTIFIED? Even before asking about Board Certification, you should ask your treatment provider if he or she is a fully educated orthodontist or a dentist who practices orthodontics. Orthodontists are dentists who have completed two or three additional years of advanced training to focus on how to diagnose, prevent, and correct teeth and jaws that are out of place or that don't fit together properly. If the person you are speaking with is an orthodontist, you will usually see the seal of the American Association of Orthodontists (AAO) displayed somewhere in the office or on the practice's website. This is a good start, since only orthodontic specialists can be members of the AAO. All orthodontists must be licensed to practice their specialty, but only 1 in 3 orthodontists have continued on to complete Board Certification. The American Board of Orthodontics (ABO) oversees this process, and it is a significant step beyond the two to three years of special education required for a dentist to become a specialist in orthodontics. To become Board Certified, the orthodontist must demonstrate actual accomplishments in patient care with detailed case reports on the treatment provided for a broad range of orthodontic problems. As part of this process, the orthodontist is thoroughly interviewed by a highly respected panel of examiners to demonstrate their orthodontic knowledge, clinical skills, and judgment. It is also important to note that the ABO is the only certifying board in the orthodontic specialty that is recognized by the American Dental Association (ADA). Dr. William Marshall of Marshall Orthodontics is not only a fully accredited and trained orthodontist; he also received his Board Certification from the American Board of Orthodontics in Dr. Marshall views his Board Certification as a demonstration of his dedication to his field, as well as the highest level of personal achievement. Thanks to Dr. Marshall's ABO Certification, you can feel confident that he is fully committed to excellence in the orthodontic treatment he provides

5 #2 ARE THEY UP TO DATE ON THE LATEST TECHNOLOGY? Technology is constantly driving advances in every field, from manufacturing to farming to transportation and orthodontics is no different! Many technological advances have led to great benefits for orthodontists and patients alike, not the least of which are different cosmetic options like clear braces and virtually invisible clear trays like Invisalign. Other advances have brought better orthodontic results, reduced treatment time, made braces more comfortable, helped braces stay on your teeth better, and made certain tooth movements possible that were previously impossible to accomplish! Despite the incredible advancements in diagnostic and treatment technology, not all orthodontic offices take the time to research changes in the field. While a care provider doesn't need to have every newfangled bell and whistle that comes along, you should ask your potential orthodontist what they do to keep up to date with changes in the field of orthodontics. Part of Dr. Marshall's dedication to his patients includes his commitment to staying informed on the newest research in the orthodontic field. He works to ensure that the diagnostic equipment and treatments offered at Marshall Orthodontics are state-of-the-art, so that you or your loved one can achieve your healthiest smile comfortably and efficiently.from extremely accurate imaging to accelerated orthodontic treatment, our technology helps make the experience faster, easier, and even fun!

6 #3 DO THEY FOLLOW A CONSULTATIVE APPROACH? One thing some orthodontists have in common is the approach they take to your orthodontic treatment recommendations. In a transactional approach, you arrive at the office for an initial visit and sit down in the chair. The orthodontist simply looks at your teeth and makes a final recommendation on which treatment option is the solution. Little consideration is given to your budget, your treatment preferences, or your lifestyle. Your choices are limited to whether or not you will choose to receive treatment. No other options are given! A consultative approach, on the other hand, includes you in the decision-making process. The orthodontist will take time to listen to your concerns and explore your reasons for seeking orthodontic treatment. After listening, he or she will thoroughly examine your teeth, take and review x-rays, and then discuss all options that would be appropriate for you. Ultimately, the orthodontist relies on your feedback to come to a final recommendation on which treatment he or she believes to be the best for your specific situation. If an orthodontist only offers one treatment recommendation, he or she should be able to explain the medical reasons behind the limited treatment option. At Marshall Orthodontics, we prefer to take a consultative approach. We know that each individual is unique, and we enjoy helping you fully understand the extent of your orthodontic needs. We also prefer to take time to explain how certain treatment options may have more benefits than others, specific to your situation. When you are ready to experience a truly consultative approach to orthodontic treatment, we warmly invite you to contact us at or request an appointment at

7 #4 DO THEY OFFER A GUARANTEE? A great orthodontist will stand behind their treatment, and the best way to do that is with a guarantee. Orthodontists should offer a solid guarantee to make sure you know that you come first no matter what. Your satisfaction and health are of the utmost importance! When you are considering a new orthodontic office for yourself or your loved ones, ask whether back up their treatments with any guarantees. Also make sure that a guarantee doesn't have any fine print or loopholes, either! Here at Marshall Orthodontics, your smile is completely backed by our Smiles for Life 100% Lifetime Guarantee. We stand behind our treatment! If your teeth shift out of place at any time after your braces come off, we will do what it takes to get your smile back to its healthiest state. Our guarantee has you covered, even if you don't wear your retainer! This is just another way that Dr. Marshall and his caring team strive to put patients first

8 #5 DO THEY RESPECT YOUR TIME? When you find an orthodontic office that leaves you feeling cared for and at ease, that doesn t mean you want to spend all your time there! In researching a new orthodontist, therefore, ask what his or her scheduling policies are. Avoid offices that double book appointments because they expect cancellations, and ask if they reserve time in their schedule for last-minute emergency appointments. Also consider how long a typical appointment time slot is and whether it leaves time for a thorough exam and any follow up questions by a patient. When an orthodontist doesn t reserve enough time for each patient, appointments can end up running late. That translates to you having to stay in the waiting room for sometimes as long as an hour! At Marshall Orthodontics, we respect your time and busy schedule, and we make sure that your reserved appointment time is accurate and that you are seen promptly upon arrival. We never double book appointments, and we always ensure that plenty of time is allotted to every patient. We want everyone who sees Dr. Marshall to have plenty of time to get all their questions answered, without making the next patient wait unnecessarily. That s our Marshall Orthodontics promise!

9 #6 DO THEY OFFER EMERGENCY APPOINTMENTS? As anyone who has had braces understands, some minor discomfort can occur from time to time. Most orthodontists will provide extra adjustments free of charge for things like wires that have shifted and are poking your cheek, but it is always best to ask about this at the outset instead of incurring a charge that you weren't expecting. A second situation that may require a visit outside of your normal adjustment schedule is for broken brackets or appliances. This is typically the result of eating hard or sticky things that should be avoided with braces, so you will find that orthodontists have varying policies about this. Some will charge each time a repair has to be made, and some may only charge for excessive breakage. The cost for repairs can vary, too, so be sure to ask your orthodontist for specifics on their policy. At Marshall Orthodontics, we understand that broken brackets may occur, even if you are trying to be careful. For this reason, we do not typically charge for repair appointments, although there may be additional charges in the case of excessive breakage. With that said, if you do your best to avoid breaking your braces by following simple dietary guidelines, there should be no additional costs for extra adjustments or repairs throughout your treatment, even if it's an emergency

10 #7 DO THEY SUPPORT THEIR COMMUNITY? When you choose an orthodontic office, pay attention to what they do to support their community as a whole. Community support can range from monetary donations to supporting local sports teams to providing free orthodontic care and more. By opting for treatment with a community-minded orthodontist, you don t only indirectly support your community yourself; you can also enjoy the added benefit of receiving treatment from an orthodontics provider who genuinely cares about others. At Marshall Orthodontics, you can count on Dr. Marshall caring about you and your family, not only within his role as your orthodontic provider, but even more so as a fellow member of the community in and around Simpsonville. Dr. Marshall (known to his friends and family as Sandy ) has lived in Simpsonville since childhood, and his love of his community is matched only by his dedication to orthodontic care. For this reason, Marshall Orthodontics regularly contributes to numerous community organizations. Here are just a few examples of the groups that we have sponsored Hillcrest High School Simpsonville Parks & Recreational Fountain Parks & Recreation Elite Diamond Dawgs Baseball Team Capstone Church Holes for Haiti Stop, Drop, & Run 5k Fountain Inn Christian School Neely Farm Nitro Fish Swim Team SAIL Poinsettia Pirates SAIL Swim Team South Carolina Ovarian Cancer Foundation Mauldin Elementary 5k Golden Strip Youth Sports- Padres Baseball Team

11 #8 DO THEY OFFER A COMPLIMENTARY CONSULTATION? As a new patient, you will find that many orthodontists offer a free exam. However, different orthodontists may vary in terms of what they include with that free exam. When you schedule your free initial exam, make sure that it is completely free of obligation, too! In addition to a thorough orthodontic exam, your initial visit should also include digital x-rays, pictures, and a comprehensive treatment consultation at no charge to you. Your initial exam is the first and most important step in your search for an orthodontist, because this is your opportunity to have an expert listen to your concerns and give you valuable advice about your treatment needs. The complimentary exam and consultation will also give you a risk-free opportunity to decide if that orthodontist is the best fit for your needs. A good orthodontist will clearly discuss what options you have and take the time to make sure all of your questions are addressed before you decide to make this important investment. If you are researching orthodontists with your child in mind, you may be wondering how old your child should be before scheduling this initial visit. The American Association of Orthodontists (AAO) recommends that every child be seen by an orthodontist by the age of 7 to rule out potential problems that would be much more difficult to correct down the road. Although most children do not need orthodontic treatment at this age, it is important to rule out these potential issues early on. Very often during the initial complimentary exam, an orthodontist is also able to give guidance and advice regarding the future timing of treatment and strategies to prevent future extraction of permanent teeth. If your child is older than 7 or if you are looking to schedule an appointment for yourself, that's great too. Orthodontists are well-trained to transform the smiles of patients of all ages!

12 #9 DO THEY OFFER FREE REPLACEMENT RETAINERS & APPLIANCES? It's a wonderful feeling to flash your confident smile once your braces come off or your Invisalign treatment ends. However, keep in mind that your teeth may be able to shift back to their old position without careful attention. This is where retainers enter the picture. By following your orthodontist's instructions and wearing your retainer consistently, you can ensure that your brand-new smile will last a lifetime. What happens, though, if your retainer breaks? Replacing a retainer can be quite costly. To avoid finding yourself in this position, ask your potential orthodontic office whether they offer insurance that covers retainer replacement. At Marshall Orthodontics, we automatically provide all braces and Invisalign patients with FREE replacement insurance for broken retainers and other broken orthodontic appliances. All you need to do is bring us the broken pieces, and we will exchange them for a new retainer or appliance at no cost to you. It's that easy!

13 #10 DO THEY OFFER DISCOUNTS? Let's face it: orthodontic treatment can be costly. To help offset the cost of care, ask your potential orthodontist whether they offer any discounts on treatment. Discounts on orthodontic treatment can be particularly helpful if you have more than one family member who may be undergoing treatment within the next few years! Our Simpsonville, SC, orthodontic office has numerous discounts to help make treatment more affordable. Here are some examples of the ways we help our patients save money 10% Military & First Responder Discount We are grateful for the service members and first responders who work to keep us safe. To show you our gratitude, Marshall Orthodontics offers a 10% discount (up to $500 off) on orthodontic treatment received by service members, first responders, their spouses, and children. Simply show us your military or first responder ID when you come to your first appointment, and we will be happy to apply your discount! 5% Pay-in-Full Discount You can receive a 5% discount on any remaining balance that you choose to pay off in full. $150 Discount on Same-Day Treatment If you choose to begin treatment on the same day as your initial consultation, you will receive a $150 discount from the cost of your braces, Invisalign, or other orthodontic treatment. Multiple Family Member Discount - In an effort to make orthodontic treatment as affordable as possible to families, we are happy to offer a Marshall Orthodontics Family Discount. This discount will vary based on the type of treatment that is needed, so be sure to ask about it at your initial visit! Same Day Savings You will receive a discount from the cost of your braces, Invisalign, or other orthodontic treatment if you choose to begin treatment on the same day as your initial consultation. This discount will vary based on the type of treatment, so be sure to ask about it when you call to schedule your initial consultation

14 #11 DO THEY OFFER FLEXIBLE PAYMENTS WITH NO HIDDEN TREATMENT FEES? This report was supposed to include only the top ten questions to ask a potential orthodontist, but flexible payments is simply too important a topic to ignore! While the quality of your orthodontic treatment should always be your top priority, you should still look closely at the financial aspects of your treatment. When your orthodontist discusses the cost of treatment with you, ask whether there are any additional potential fees not included in the contract. The two most common hidden fees in the orthodontic industry are (1) retainer fees and (2) fees to check retainers after treatment is completed. A clear understanding of how these costs are handled will contribute to a more positive overall experience for you and your family. Next, ask whether there are any flexible payment options that you can take advantage of. Many orthodontists only offer two options - 20% down or "paid in full." These options may work for some, but others may not be able to pay a lump sum at the start of treatment, much less pay everything up front. Here are some specific questions that are always good to ask before choosing an orthodontist: 1) How much of a down payment is required? 2) Do you offer interest-free payment plans? 3) Do you offer extended financing to make payments more affordable? 4) Do you offer a discount for paying in full? At Marshall Orthodontics, we understand that every family is in a unique financial position. With this in mind, we've decided to help you completely customize your payment plan in a way that works best for you and your family. This means that YOU get to choose the size of both your down payment AND your monthly payments. In addition, we make sure that your full retainer cost in included in your initial treatment estimate. We think that orthodontic treatment should be as affordable as possible and free of unpleasant financial surprises. We are committed to helping you customize a plan that will fit comfortably into your budget

15 CLOSING LETTER FROM DR. WILLIAM MARSHALL Dear Friend, I hope you found this report to be valuable and that you learned a few important questions to ask before choosing your orthodontist. If you have any questions about the information I've included in this report, or if you have other questions about braces or orthodontic treatment in general, please me personally at Secondly, I invite you to take advantage of our 100% complimentary Marshall Orthodontics Consultation by calling us at or by requesting an appointment at This no-obligation appointment includes a complete orthodontic exam, x-rays, photos, an office tour, and a comprehensive treatment consultation a $250 value, yours free! After you visit with us, we hope that you feel listened to, that all your questions are answered, and that you are confident in our straight forward and courteous approach to your orthodontic care. I and my team at Marshall Orthodontics believe in an honest, patient-first approach to orthodontics, and we strive to treat everyone who comes through our doors like family. We feel the utmost pride as we transform smiles and transform lives everyday. To your healthiest smile! Dr. William Marshall P.S. When you are ready to schedule your FREE Marshall Orthodontics Consultation, including an exam, x-rays, pictures, office tour, and comprehensive treatment consultation (a $250 value), visit or call

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