The Importance and Promotion of Quality Improvement in Oral Health Care NOHC Workshop April 28, 2014
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1 The Importance and Promotion of Quality Improvement in Oral Health Care NOHC Workshop April 28, 2014
2 Workshop Components Dr. Ronald Hunt: The Quality Improvement Movement and Oral Health Care Dr. Krishna Aravamudhan: Progress in Dental Quality Measurement
3 Workshop Objectives 1. Describe the key features of the quality movement in healthcare 2. Outline the reasons why quality improvement is important in dentistry 3. Identify the major types of stakeholder members of the Dental Quality Alliance 4. List the major activities of the Dental Quality Alliance 5. Describe the types of measures developed by the Dental Quality Alliance
4 The Quality Improvement Movement and Oral Health Care Dr. Ronald Hunt Midwestern University-Arizona April 28, 2014
5 Why should we measure quality? Measure healthcare quality Improve healthcare quality
6 What is Quality? In the dental profession, we sometimes equate quality with: fit of restoration margins fill of root canals with gutta percha appearance of esthetic restorations retention of a removal partial denture alignment of teeth after orthodontic treatment This is not our focus
7 Quality in Healthcare To Err is Human: Building a Safer Healthcare System (1999) Crossing the Quality Chasm. A New Health System for the 21st Century (2001) Best Care at Lower Cost: The Path to Continuously Learning Health Care in America (2013) Sources: Institute of Medicine (IOM), National Academy Press, Washington, D.C.
8 IOM Definition of Quality The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. health services (oral) = dental care services individuals/populations = enrollees in plans/programs desired health outcomes = improved oral health current professional knowledge = EBD practices
9 DHHS National Quality Strategy Better Care, Affordable Care Healthy People/Healthy Communities
10 What is Quality? Quality improvement focuses on populations: National Quality Strategy (Healthy People/Healthy Communities) Triple Aim Initiative (Better Health for Populations) Quality measurement population measures
11 How is Quality Measured? Quality measurement uses population measures at program level in selected time Access: % of enrollees with a dental visit in a year Process: % of perio patients on maintenance Outcome: % of children remaining caries-free Experience: % satisfied with the care visits Cost: program cost per member per month
12 Measurement of Quality in Oral Healthcare Delivery Dentistry lags behind medicine, pharmacy, other health professions Increasing impetus from CMS, commercial payers, and the public
13 Quality in Primary Dental Care What is quality primary dental care? Campbell S, Tickle M. pp How do we measure quality in primary dental care? Campbell S, Tickle M. pp How do we improve quality in primary dental care? Campbell S, Tickle M. pp Sources: British Dental Journal 2013; 215:
14 Quality Improvement Initiatives in Public Programs CMS promoting quality of care for beneficiaries CMS collaborating with AHRQ to develop dental measures, in partnership with AAP. No direct dental involvement. HRSA s safety net grants for clinical healthcare services require one oral health clinical measure. HRSA hopes for a national uniform oral health performance measure for all grantees
15 Quality Improvement Initiatives in Private Payer Plans Delta Dental of Massachusetts and DentaQuest incentives to providers: - sealants placed soon after tooth eruption - follow-up treatment for patient with periodontitis Health Partners of Minnesota: performance program to increase risk assessment and prevention United Healthcare of NJ: QI plan for pediatricians to increase dental referral of high caries risk patients
16 Genesis and Major Initiatives of the Dental Quality Alliance 2008 DQA Proposed by CMS 2009 Formation of Steering Committee 2010 First DQA Meeting 2012 First DQA Tested Measures Additional Proposed Measures 2013
17 Members Providers Public Specialties DQA Payers Educators Federal Agencies
18 Measure Development Collaboration Education
19 Collaboration Federal Agencies (CMS, HRSA, AHRQ) Office of the National Coordinator Health Information Technology (ONC) National Quality Forum (NQF)
20 Education Quality Measurement in Dentistry: A Guidebook Five online brief tutorials
21 Education
22 2013 Conference Compendium IMPROVING QUALITY THROUGH MEASUREMENT Sponsors: AHRQ and United Concordia Dental
23 Journal Articles Hunt RJ. Quality improvement, dentistry, and the Dental Quality Alliance. Dental Abstracts 2013;58(6) Hunt RJ, Aravamudhan K. Guest Editorial: The quality movement in oral healthcare: Who will lead? JADA 2014;145(May): in press
24 Workshop #1 Breakout Discussion Questions 1. Why is quality improvement important in dentistry? 2. What are the barriers to quality improvement in dentistry? 3. What strategies can overcome the barriers? Answer questions in the context of your workplace. Personalize it.
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