FAQs. The Fitness Centre is available for booking from 7am to 10.30pm. Each slot is a 2-hour block (except 7am to 10am).

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1 FAQs Location Where is the Conrad Centennial Singapore? It is across Suntec City Guild House, along Temasek Boulevard. The Fitness Centre is located at level four (4). What are the operating hours of the Fitness Centre? The Fitness Centre is available for booking from 7am to 10.30pm. Each slot is a 2-hour block (except 7am to 10am). How do I gain access to the Fitness Centre? Booking The Fitness Centre is located at level four (4) of the Conrad Centennial Singapore. You are required to produce your NUSS membership card at the reception of the Fitness Centre for verification purposes. Please sign on the booking chit which will be presented to you upon registration. A locker key will also be issued to you. Are all members allowed to use the Fitness Centre? All members above 18 years old are allowed to use the Fitness Centre. How do I book a slot at the Fitness Centre? You can book a slot at Members Login on NUSS website. Please click Booking of Facility - select Conrad Fitness Centre - choose preferred date - choose preferred slot - click Book Now. Please note that booking can only be made seven (7) days from preferred date. *If you do not have an account, please click to create a new account. *If you do not remember your login password, please click to reset it.

2 Can I book more than one (1) slot per time? Each main member can book a maximum of two (2) slots per week. From what time can I book the gym? Booking slots are in 2 hours blocks (except 7 to 10 am), starting from 7am to 10.30pm. Can I choose to come anytime during the time block that I have chosen? Yes, members can come anytime during the time block that they have chosen. However, they must return the locker keys by the end of their time block. Time taken to shower and freshen up has to be factored into the time block chosen. E.g. A member has booked a slot from 10.30am 12.30pm. He can come at 11.30am, but he must return the locker keys and leave by 12.30pm. Are my spouse and child (Spouse Member and Junior Member who are under my membership) required to book a slot if they were to join me at the Fitness Centre? Yes, every member is required to book a slot to use the Fitness Centre. Please note that the booking slots are not transferable. E.g. If the main member chooses not to utilize the facilities at Conrad Centennial, the Spouse or Junior Member is still only entitled to 2 bookings a week each. Can I cancel a booking? Yes, however you need to cancel it 48 hours prior to the slot. Otherwise, a fee of $20 (excluding GST) will be charged to your membership account. How do I cancel my booking? You can cancel your booking at Members Login on NUSS website. Please click Booking of Facility - select Your Schedule - click Cancel. What privileges am I entitled to? You are entitled to use the swimming pool and facilities at the Fitness Centre, as well as enjoy exclusive discounts on spa services (payable directly to the Conrad Centennial Singapore). Please use any of these facilities within your slot. If I have booked a slot at the Fitness Centre, but I want to use only the swimming pool or spa, can I proceed directly to the swimming pool or spa? No, you must sign in at the Fitness Centre before proceeding to use the swimming pool or spa. You will be charged a no-show fee of $20 (excluding GST) as there will be no record of your attendance.

3 Guest Am I allowed to bring a guest (non-member) to the Fitness Centre? Fees Yes, a member is allowed to bring only one (1) guest with a guest fee of $25 nett. He/she must be 18 years old and above, and the same guest will not be granted access to the Fitness Centre more than twice monthly. How do I pay the guest fee of $25? The guest fee can be paid by cash or credit card at the reception of the Fitness Centre. NETS payment is not accepted. What happens if I do not show up for my booking? A no-show fee of $20 (excluding GST) will be charged to your membership account. If I stay beyond the stipulated slot, will I be charged? Others Yes, a fee of $20 (excluding GST) will be charged to your membership account. Can I bring my fitness instructor/personal trainer along? No, you are not allowed to bring your fitness instructor/personal trainer along. Do I have to bring my own towel? No, you do not need to bring your own towel. Is there an age limit to use the spa services? Yes. Anyone below the age of 18 years old is not allowed to use the spa services. Am I allowed to bring my children to the swimming pool? Children are not allowed to use the swimming pool. Whom do I contact if I have further enquiries or require further clarifications? You may contact the Member Relations Officer at Suntec City Guild House at or For feedback, you may write to mship@nuss.org.sg

4 IT I forgot my login password, how do I reset my password? You can reset your password at Members Login on NUSS website. Please click Forgot Your Password? and fill up the mandatory information. When you are done, please click Reset. You may now proceed to log in with your new password. Whom do I contact for IT-related issues? You may contact Senior Information Systems Executive, Iris Woo, at

5 Liability Terms and Conditions The Conrad Fitness Centre and NUSS shall not be responsible or liable for any loss or damage to personal properties, or any injuries, death or illness suffered, howsoever arising out of or in any way connected with the use, whether proper or otherwise, of any of the facilities, whether defective or not, of the Conrad Fitness Centre. The Conrad Fitness Centre and NUSS will not be responsible for any death, injury or mental impairment of any person and/or aggravated by any prior injury or illness whether known or unknown through the use of facilities or advice given by the staff of the Conrad Fitness Centre appointed by the Hotel Management. No person using the facilities of the Conrad Fitness Centre shall take away, or permit to be taken away, any properties belonging to the Conrad Fitness Centre. In the event that a member or member s guest loses or damages any of the Conrad Fitness Centre s properties, the relevant member shall be liable to compensate the Conrad Fitness Centre accordingly. Complaints and Disputes Any complaints concerning the Conrad Fitness Centre or disputes relating to the interpretation of these Rules and Regulations and/or the by-laws shall be referred to NUSS, and the decision shall be final and binding. For feedback/complaints, please mship@nuss.org.sg Club Staff Abusive behaviour towards any members of the staff shall not be condoned. If a member has any cause for complaint, the member may bring it before NUSS in writing. For feedback/complaints, please mship@nuss.org.sg. The member and his/her guest are required to comply with the directions given by the staff of the Conrad Fitness Centre. Members are required to ensure that their guest complies with such directions given, and any default by a guest in doing so, shall be deemed to be the member s default. Amendments The Management may amend these terms and conditions from time to time at its absolute discretion, and the member shall be deemed to have agreed to such alteration.

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