The gym I want to join is not on your list, can you contact them for me or can i make a request?

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1 FAQ's The gym I want to join is not on your list, can you contact them for me or can i make a request? Yes of course, once you ve conducted the postcode search, if your gym is not listed please submit the details by clicking on Request a Venue. We will do our very best to enrol the gym and get a discount for you. This can take anywhere from 2 days to 2 months depending on the gym so please bear with us. How do I join? You can Download print or show your digital discount gym voucher. Please read the information on the voucher which will give specific instructions as to what to do next. A member of the gym team may contact you to arrange a visit to the club. You need to present the gym voucher to the gyms membership team on your first visit. You may be required to show proof of employment with your employer. Can I have a free trial? The majority of participating gyms offer a free one day trial as part of the offer. To obtain your guest pass please speak to our membership sales team or to the gym you wish to visit, alternatively you can submit a request via the app/online or contact our team to confirm your Free trial code Is the discount available to my family? The majority of participating gyms extend the offer to partner. Usually a partner is deemed to be an individual who lives at the same address. Please check with your gym as T&Cs may apply. What discount am I entitled to? The level and type of discount will vary from gym to gym. In most cases details of the offer will be listed in The Offer section within the club listing for each gym. Some gyms may require you to contact them to confirm the current offer. The discount is applied on todays membership options.

2 What will my membership cost? This depends on the gym you join and in some cases the length & type of contract that you select. Please speak to our sales team in order to obtain up to date rates alternatively your employer should make provision of this as part of their employee benefits deducted by flexible benefit scheme/salary deductions. I am already a member at the gym, can I still get a discount? Most participating gyms allow you to transfer an existing membership across to the current Bodytranzitions Flexible benefits scheme offer. Some may only apply the discount after your initial contracted period comes to an end. Please be aware that a small number of gyms only waive the joining fee or provide the first month free, as such this offer is only applicable to new joiners. Please contact the membership team at your gym who should be able to help. What is my login reference? If you do not know your login reference please speak to your HR or Benefits team. Alternatively you might find a link on your staff Intranet page or Benefits and Rewards site. My question has not been answered? If your question has not been answered please call and ask to speak to the Bodytranzitions Memberships team or memberships@bodytranzition.co.uk Why should I use a Personal Trainer? Some people are happy to follow their own programme in their own time and place; for those who lack the time, or the motivation, or the energy to train effectively on their own, a Personal Trainer can be the answer. The support, advice and encouragement comes with safe exercise technique to help you avoid injuries.

3 When do I need a Personal Trainer? When you are overweight, when you are underweight, when you are unfit, when you want to get fitter, when you have just had a baby, when you are in training, when you are bored with training, when the kids have left home, when the jeans don't fit, when you are too busy to keep fit, when you are going skiing, when Christmas has happened, when summer is about to happen, when aerobics has got boring, when you can't avoid the mirror, when you always avoid the scales, when you want to! How often should I train? Three times each week should be sufficient for you to start feeling and seeing results. Although, like anything, you will get more out of it if you put more in. Whether you work out with your Trainer every time is up to you, and how motivated you are, how often you can afford to train, what you schedule is like every week. Where should I train? There is no 'should' - you can achieve results working out in a gym, in the park, or at home. It is more a matter of availability and of convenience for you, particularly if you have special rehabilitative needs, which may require special equipment.

4 What treatments can I have if I am pregnant? Most beauty treatments are fine during pregnancy. All we ask is that you be past your first trimester. For massages, expected mothers should book a pregnancy massage. Other massages are not available for pregnant women. Will my Trainer put me on a diet? Stop me smoking/make me stop drinking? Most Personal Trainers are fully aware that in order to change an unhealthy lifestyle you have to work within it. You will find that many Personal Trainers can give you nutritional and lifestyle advice - whether you take it is up to you. We are only with you a few hours a week, but the fitter you become, the better you will treat your body as a natural consequence. What's the typical cost of a personal trainer? Unfortunately there is no typical cost, although the range is between 20 and 100 per hour dependent on your location, time for training and their experience and client list. If you spend 500 a year on gym fees and use the facility once or twice, with no results as a consequence, that is expensive. Although prices range across the country, and will be influenced by the length of each session, skills required, gym fees which may be payable, travel costs and any other number of contributing factors, most Personal Trainers will set a rate which is affordable and effective according to the situation each client is in. And you will be guaranteed results, progress and development. What sort of people have a Personal Trainer? Housewives, stockbrokers, rock stars, company directors, nannies, coffee-shop managers, bankers, doctors, dressmakers, accountants, firemen, receptionists, PR executives, hoteliers, waiters, newsagents, DJs, journalists, producers, secretaries, actors, sportsmen and women, electricians, anyone who wants one!

5 What sort of people are Personal Trainers? Energetic, committed, motivating, enthusiastic, bright, sympathetic, dedicated, understanding, busy, interested, professional, healthy, intelligent, flexible, knowledgeable, approachable, confidential, trustworthy, friendly, ordinary people... Can I set the time I work out? You are the client and so should be able to train when you want. However, do remember that trainers will have existing clients and so your first choice may not be available so it's best to be flexible. If your trainer consistently arrives late or starts cancelling at the last minute you should question whether they are right for you. If you're changing your training time, always give at least 24 hours notice - otherwise you'll be charged. Where does a Personal Trainer train clients? This will depend on where you've agreed your sessions will be. Trainers may come to your home or office or you may use the local park, swimming pool or be out on a bike. There will normally be problems with taking your trainer to your own fitness centre as they will have their own trainers. However, you may have a trainer who has an agreement with a centre so that you can train there. Finally, an increasing number of trainers have their own gyms where they will train you. In this scenario ensure they are covered by insurance for any accidents. What happens during a Personal Training session? A personal training session will normally last for one hour. This will follow along the lines of a brief warm-up followed by your main training programme where you will focus on your goals using cardiovascular, strength or flexibility exercises. Finally there will be a cool down or relaxation period. Any programme may vary from one session to the next according to the clients' needs and progress.

6 Does a Personal Trainer ask questions about your lifestyle? The nature of personal training is such that it incorporates your needs, goals and preferences. The trainer will need to ask some initial questions during the consultation, which probe the demands that are placed on you from your job or lifestyle. Typically the first session will include questions about : Basic personal details Medical background Fitness background Lifestyle factors (e.g. smoking or drinking) Nutritional habits (you may be asked to keep a diary) Personal goals and objectives in relation to fitness So as you can see a trainer looks at more than just the fitness or exercise component of your life. Any professional trainer should be able to provide information and advice about nutrition, stress management, motivational techniques and then be able to refer you on to others where the need may arise (Chiropractics or Massage say.)

7 Does a Personal Trainer require a doctor's certificate Depending on your recent fitness and exercise programmes (or lack of) they may ask you for a certificate if they believe that medical conditions and/or past injuries will affect your participation in a training session. If you are under the care of a doctor for any reason or if you are over 40, and starting exercise for the first time, you will be asked to see your doctor to obtain their clearance first. What happens if the Service Provider does not arrive or is late? If the beauty therapist arrives 20 minutes late, or if there is a no-show, we will be happy to offer you a complementary treatment. Can I change my booking appointment? To change the time of your booking we need a 6-hour notice to be able to book another beauty therapist who can go to your area. to Enquires@Bodytranzition.co.uk to check availability. How to become a part of our team as a freelance personal trainer? us at Info@Bodytranzition.co.uk or fill out our form with all the relevant information and we will be in touch. How much do you charge for a one of personal training session? For quotes and pricing on all services provided browse through our packages online or fill out our enquiry form. Alternatively contact us on and we will assist you with all your enquires. Do you do outdoor training and home sessions? Yes we do, we aim to provide services tailored to suit the needs of our clients & potential clients. How do I make payments online for services/products?

8 This is based on your requirements and level of commitment for services required. You have the option to pay online via credit/debit card bank transfer,alternatively we can send a Pay by link via . For Corporate accounts you will need to contact us for a quote first then discuss the options available for such accounts Can I make a payment online or over the phone? Yes, you can make payments online and over the phone. Can you come to me? Yes. Our main Aim is to put credible consultants at cost effective rates within reach. Do you have classes especially for women? Yes we do, for more information please contact us. How will it take me to lose weight? Each individual is different and this also determines on the clients efforts, consistency & level of commitment. Do you have any weight loss tips? Yes we do, for more information please contact us. Will I be charged if I cancel within 24hours? No you will not unless it is not within the 24hr time scale otherwise you will be charged. What payment types do you accept? Visa Mastercard and maestro. Do I have to provide my own towels? Yes

9 Are you open daily? Yes we are open Mon Sat 9am till 7pm and sun 10am till 6pm Can I set up a direct debit payment for services provided? Yes you can set this up by filling in our direct debit mandate form. Is a consultation required before treatment A Brief consultation with medical history will be carried out by your Consultant prior to any treatment What areas can be treated? Any areas of body can be treated Can I wear make-up after the treatment? A:Make up is not advised for up to 5 days post procedure and aftercare solution will be advised by your practitioner Are there any contraindications to this treatment? Contraindications may include but are not limited to metal implants/auditory device, pacemaker, diabetes, certain medications, pregnancy How many treatments will I need to see results? Results are immediate but further treatments may be necessary depending on the severity of condition

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