Bowie, Dorothy Child Minding

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1 Bowie, Dorothy Child Minding Type of inspection: Unannounced Inspection completed on: 30 January 2018 Service provided by: Bowie, Dorothy Service provider number: SP Care service number: CS

2 The service Introduction The childminder provides her childminding service from her terraced property in a residential area of Brechin. The minded children have access to the ground floor only, making full use of a playroom, kitchen, hallway, living area and toilet. Patio doors from the kitchen open directly onto a secure garden area. The service is registered to provide a care service to a maximum of six children under the age of 16, of whom no more than three are not yet attending primary school and, of these, no more than one is under one year 12 months. Numbers are inclusive of children of the childminder's family. On the day of inspection the childminder was working with two children. We found that the childminder adheres to the conditions of her registration. Although the childminder's name was Dorothy, the childminder used her second name which was Anne. Families also referred to the childminder as Anne. Throughout this report, the name Anne has been used where comments have been made by parents. The Care Inspectorate is committed to improving the health and wellbeing of all children receiving a care service. We want to ensure they have the best start in life, are ready to succeed and live longer, healthier lives. We check services are meeting the principles of Getting it Right for Every Child (also known as GIREFEC), Scotland's national approach to improving outcomes and wellbeing for children by offering the right help at the right time from the right people. It supports them and their parent(s) to work with the services that can help them. There are eight wellbeing indicators at the heart of Getting it Right for Every Child: safe, healthy, achieving, nurtured, active, respected, responsible and included. They are often referred to as the SHANARRI wellbeing indicators. What we did during our inspection We wrote this report following an unannounced inspection between 9.40 and on 30 January We gave feedback to the childminder at the end of the inspection. We received two completed questionnaires about this service. In addition to the information provided by parents in these questionnaires we gathered information on the service from a range of other sources. These included: - observation of the children during activities. - observation of the childminder and her interactions with the children in her care. - all about me information. - observation of the environment. - discussion with the childminder. - toys and resources. - the childminder's policies. - registration certificate. page 2 of 10

3 Views of people using the service During the inspection we saw the childminder working with two children. We could see that they were happy and relaxed in the care of the childminder. The parents who responded to our questionnaires were very positive about the experiences for their children. They strongly agreed that they were happy with the quality of care received by their children when using the service. They told us: 'Both of my kids love going to Anne's as they are always doing something such as baking, trips out to the park or soft play areas and crafts.' 'I love the routine and activities she offers.' Self assessment An up to date self assessment was not submitted and we discussed the importance of completing these each year within the required timescales. It forms an important part of the inspection process and is used to evidence service evaluation and improvement. What the service did well The service provided a caring and nurturing environment for children. The childminder had positive relationships with the children and their families. She had daily communication with parents about their child's day. What the service could do better Children's all about me information should be dated and reviewed every six months or sooner if required. Risk assessments should be reviewed and updated regularly. The childminder should develop ways to further involve children and their parents in the evaluation of her service. From this inspection we graded this service as: Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 4 - Good 4 - Good not assessed page 3 of 10

4 Quality of care and support Findings from the inspection From the evidence gathered during the inspection we found that the service was performing to a good standard in this area. We discussed child protection and were satisfied with the childminder's knowledge and awareness of her role in protecting children. The childminder had positive, nurturing relationships with the children in her care. Children's views and wishes were respected by the childminder and activities were planned around their interests. We suggested she could develop ways to record children's views and ideas. We discussed how this could be done through floorbooks and mind maps. This would contribute to developing children's sense of achievement and ownership of their learning. The childminder was aware of her role in making sure that the children were active. She offered regular opportunities for outdoor play. Detailed all about me information was gathered from parents. This helped children to maintain routines similar to their home routine. The childminder should ensure the information is updated every six months or sooner if required. See requirement 1. The childminder had daily communication with parents. She used a closed Facebook group to share photographs of the children and updated parents by writing a daily diary and through text messages. The parents were positive about the communication with the childminder and this supported them to feel included in their child's care. During the inspection, we heard the childminder encouraging the children to follow the house rules and resolve a situation together. This supported the children to develop positive relationships with each other. Children were encouraged to try new foods. This supported them to widen their experiences and develop their confidence. The childminder was very aware of her role to make sure that children were healthy by providing a range of snacks and meals for them. A parent commented: 'My son is a very fussy eater but our childminder gets him to try new things which I am grateful for.' We looked at the medication procedures. The childminder should review and update the medication permission forms to include the reason for administering medication. We directed her to the Care Inspectorate HUB ( to follow current best practice guidance. This would maximise children's safety. Requirements Number of requirements: 1 1. The provider must ensure that the personal plans of children using the service are reviewed once every six months or more often as necessary. This is in order to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011, (SSI 2011/210) Regulation 5: Personal Plans. Timescale: On receipt of this report. page 4 of 10

5 Recommendations Number of recommendations: 0 Grade: 4 - good Quality of environment Findings from the inspection From the evidence gathered during the inspection we found that the service was performing to a good standard in this area. We concluded this after talking with the childminder and looking round the childminder's home. From our observations we saw that the childminder's home was clean, tidy and smoke free. The environment was homely and children had plenty of space and comfort to play, eat, relax and explore. The children had a good awareness of the toys available and were asked by the childminder what they wanted to play with. Their artwork was displayed in the playroom encouraging them to feel a sense of achievement and pride. The childminder's garden appeared to be safe and secure and contained some resources such as a trampoline to ensure that children were healthy and active. The childminder told us that she went on regular outings within the local community. A parent commented: 'She takes them for walks on the nature trail, indoor play centre and he loves it when they go to the parks at Edzell.' These frequent outings supported the children to become active and healthy and feel included within their local community. The childminder was aware of the need to keep children safe. She had developed risk assessments to maximise children's safety. We would ask that she updates these and reviews them regularly. We discussed with the childminder ways to encourage the older children to be involved in assessing risk and becoming more responsible. During the inspection, the childminder was unable to locate her pet policy however, we discussed how she ensured children were kept safe. We suggested that she reviews this policy regularly. We discussed with the childminder sleeping arrangements for the children and signposted her to safer sleep guidance to ensure children's safety. The childminder had a system in place to record any accidents and incidents. This ensured that parents were informed of any accidents or incidents and children would receive the appropriate care. We did not observe a nappy change however the childminder was able to talk about her nappy changing routine. We reminded her of the importance to remove disposable gloves prior to putting on a clean nappy and storing the changing mat appropriately to minimise the risk of spreading any infection. We directed her to the Care Inspectorate website where current best practice guidance can be found Requirements Number of requirements: 0 page 5 of 10

6 Recommendations Number of recommendations: 0 Grade: 4 - good Quality of staffing This quality theme was not assessed. Quality of management and leadership Findings from the inspection From the evidence gathered during the inspection we found that the service was performing to an adequate standard in this area. We concluded this after talking with the childminder and looking at supporting paperwork and individual records. The childminder was committed to ensuring the children in her service were well cared for and enjoyed their time with her. She had recently completed online training for infection control and child protection. We would ask her to explore attending first aid training to further support positive outcomes for children in her care. The childminder had regular informal communication with parents. A parent told us: 'She will regularly ask how we think the service is or if we think things can be improved.' The childminder had not recently asked for any formal feedback from parents. We suggested that she should seek regular feedback throughout the year and discussed ways of gathering the feedback such as through her closed social media page. This would form part of her service evaluation. We discussed with the childminder ways in which she could further involve children in the evaluation of her service and how they could be given opportunities to become more included and responsible. We would ask the childminder to explore the need for registration with the Information Commissioner's Office to protect her when sharing information and photographs. The childminder was aware of the need to keep children safe. During the inspection, the childminder was unable to locate her insurance documents. We received a copy of these later in the day. We discussed the importance of completing a self assessment each year to support with evaluation and improvement of the service. The childminder was committed to providing the best for the children in her care. She was enthusiastic and we saw evidence of happy children who were being treated with respect and enjoying their play. The childminder should now act on the requirement and improvements discussed during this inspection to further improve and develop her service. Requirements Number of requirements: 0 page 6 of 10

7 Recommendations Number of recommendations: 0 Grade: 3 - adequate What the service has done to meet any requirements we made at or since the last inspection Previous requirements There are no outstanding requirements. What the service has done to meet any recommendations we made at or since the last inspection Previous recommendations Recommendation 1 The childminder should consider recording observations and next steps for learning within the children's learning folders. National Care Standards, Early Education and Childcare up to the age of 16: Standards 4, Engaging with Children, Standards 9, Involving the Community, Standards 12, Confidence in Staff, Standards 13, Improving the Service. This recommendation was made on 26 August Action taken on previous recommendation We discussed with the childminder ways of recording observations such as using floorbooks and mind maps. This recommendation has not been met and has been continued as part of this report. Recommendation 2 The childminder should consider developing a system which assesses and evaluated the children's needs. National Care Standards, Early Education and Childcare up to the age of 16: Standards 5, Quality of Experience, Standards 6, Support and Development, Standards 7, A Caring. This recommendation was made on 26 August page 7 of 10

8 Action taken on previous recommendation The childminder had made some improvements to assessing and evaluating children's needs by introducing all about me forms. Although this recommendation has been partially met, it has been replaced with a new requirement within the report to ensure the information is updated every six months. Recommendation 3 The childminder should ensure that she accesses relevant training throughout the year. The childminder should also familiarise herself with national frameworks such as GIRFEC to ensure that outcomes for children are assessed and evaluated in accordance with best practice. National Care Standards, Early Education and Childcare up to the age of 16: Standards 12, Confidence in Staff, Standard 13, Improving the Service, Standard 14, Well-managed Service. This recommendation was made on 26 August Action taken on previous recommendation The childminder has attended infection control and child protection training. She had familiarised herself with GIRFEC. This recommendation has been met. Recommendation 4 The childminder should be aware of the reason for administering medication. Details of medication administration should also be recorded using an appropriate system. The childminder should also record details of any medication already given by the parent that day, along with their signature, on the day the medication is given. National Care Standards, Early Education and Childcare up to the age of 16: Standards 2, A Safe, Standards 3, Health and Wellbeing. This recommendation was made on 26 August Action taken on previous recommendation The childminder had made some improvements to the medication form. However, the reason for administering medication had not been recorded. This recommendation has not been met and has been continued. Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at Enforcement No enforcement action has been taken against this care service since the last inspection. page 8 of 10

9 Inspection and grading history Date Type Gradings 5 Aug 2013 Announced (short notice) Care and support 4 - Good 5 - Very good 4 - Good 25 Oct 2012 Announced (short notice) Care and support 4 - Good 3 Nov 2011 Announced (short notice) Care and support 4 - Good 2 - Weak Not assessed 25 Nov 2010 Announced (short notice) Care and support 4 - Good Not assessed 4 - Good 21 Jan 2010 Announced (short notice) Care and support Not assessed 30 Mar 2009 Unannounced Care and support 4 - Good page 9 of 10

10 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 10 of 10

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