Childminder inspection report. Diane's Childminding Dunfermline

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1 Diane's Childminding Dunfermline Inspection completed on 22 February 2016

2 Service provided by: Napier-Holford, Diane Service provider number: SP Care service number: CS Inspection Type: Announced (Short Notice) Care services in Scotland, including childminders, cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com page 2 of 13

3 1 Introduction Diane Napier-Holford trading as Diane's Childminding is registered to provide a childminding service from her home. Local facilities can be easily accessed on foot, or by means of a short car journey. The family own 2 dogs. She may care for a maximum of 6 children at any one time under the age of 16, of whom no more than 3 who are not yet attending primary school and of whom no more than 1 is under 12 months. Numbers are inclusive of children of the childminder's family. At the time of inspection, there were 3 children registered to use the service. All of the children attended on a part-time basis. One young minded child was present during our visit. No overnight care may be provided. There is an additional condition to the effect that minded children will have supervised access to the outdoor areas; however, the childminder stated she does not use the rear garden for childminding purposes. What we did during our inspection We wrote this report after two short-notice inspection visits which took place on Tuesday 2 February from 12.40noon pm and Monday 22 February We completed the inspection and discussed the management of the family's dogs (while children are present) on the second day of inspection. The childminder sent us an annual return, as required. We asked Mrs Napier-Holford to issue questionnaires to the parents of her minded children, to allow them to comment on the service, and two were returned to us. In this inspection we gathered evidence from various sources, including the following: - discussion with the childminder - children's records (sample) - observation of the interaction between the childminder and one minded child page 3 of 13

4 - observation of the childminding environment and toys. We assessed practice through looking at how the childminder provided positive outcomes for children using the SHANARRI (Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible and Included) wellbeing indicators which were developed by the Scottish Government. Information on SHANARRI can be found at Views of people using the service Our questionnaires were distributed by the childminder to the families registered with her service, prior to the inspection visit and 2 were returned to us. Both parents commented positively about the care their children received. For example, in response to the statement: 'Overall, I am happy with the quality of care my child receives in this service', both of these parents strongly agreed. Parents were also able to make individual comments if they wished to do so. We received the following comments: "Follows my preferred routine, keeps my child active and engaged throughout the day. Respects my decisions, follows our routine and is compliant with my choices - such as using cloth nappies. Diane regularly sends me updates. Very happy with the set up, good range of toys and plenty room to play. Trips to parks, out for walks, attending toddler groups and various day trips." "The kids really enjoy spending time with Diane. She plays with them and does arts and crafts and baking, which they love. There is a good range of toys for different age groups. Any snacks she has given them has been fruit." Other comments are included n the body of this report. Self assessment Every year all care services complete a 'self assessment' telling us how their service is performing. We check to make sure this is accurate. Mrs Napier-Holford did not submit a self assessment document prior to our inspection visit. What the service did well Mrs Napier-Holford has worked hard to establish her service in the local community. page 4 of 13

5 She has made good use of the local area including parks, to get the children out and about. Parents who returned our questionnaires told us they are happy with the care their children in this service. What the service could do better Mrs Napier-Holford told us of her intention to build on the experience she has gained and further her knowledge of childcare practice by accessing relevant training opportunities as these arise. She has booked a place on a child protection workshop, for example. 2 The grades we awarded We grade the quality of care and support, the quality of the environment and the quality of management and leadership. If the childminder employs an assistant, we also grade the quality of staffing. In each case, we award a grade on a scale from 1 to 6, where 1 is unsatisfactory and 6 is excellent. Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 4 - Good 4 - Good not assessed 4 - Good 3 Quality of care and support Findings from the inspection Mrs Napier-Holford explained her settling-in process which included several visits to her home. She told us these visits had enabled the parents and herself to exchange information and get to know each other. Personal plans were in place with parents' contact and information about the children's health were in place. A parent who completed our questionnaire commented, "She asked what they like/ dislike, to do, eat, play etc. And how I prefer things to be dealt with." This had helped the children to settle-in happily. It also ensured the childminder had access to the relevant personal information which she might need in her day to day care of the children. page 5 of 13

6 She was aware of the requirement to update information about children no less than every 6 months. One young child was present during our visit. We saw he was happy and comfortable in the childminder's care. We saw that Mrs Napier-Holford chatted to the child as he played, taking an interest in what he was doing and providing support when needed. Mrs Napier-Holford told us about her weekly routine which included involving the children in outings which gave them opportunities for fresh air and exercise. Parents who returned our questionnaires confirmed this and told us about the places their children had been taken to "trips to park, out for walks, attending toddler groups and various day trips", for example. Mrs Napier-Holford had a procedure in place to enable her to administer medication, should any parent request this. We asked her to ensure medication consent forms comply with our most recent guidance document, The Management of Medication in Daycare and Childminding Services, (Copies available from our website.) Grade The quality of care and support is graded 4 - Good Requirements Number of requirements - 0 Recommendations Number of recommendations Quality of environment Findings from the inspection We saw that the living-room provided a base for the children's activities. Mrs Napier-Holford said the kitchen was sometimes used depending on child numbers and activities. She stated that she does not allow children to go upstairs or access the rear garden. page 6 of 13

7 The ground floor toilet was easily accessed from the living-room which meant that children could be independent. One young child was present during our visit. We saw he was free to move around and there was sufficient space for him to play. He had a good range of toys and equipment to choose from. She confirmed that plans are in place to build a fence around the front garden. This would provide a valuable space for children to play outdoors. Mrs Napier-Holford told us that prior to the children's arrival, she checked the house to ensure that rooms and toys used in the service were clean and safe for them. Some of the actions she took to minimise potential risks to children included the installation of a safety gate between the living-room and kitchen, and another in the hallway to prevent child access to the stairs. We discussed the management of the family dogs while children are present as the dogs were not accustomed to children and Mrs Napier-Holford felt they should not have contact with one another. She described one dog as being large and boisterous. She outlined the safety measures she has in place to keep children safe, as follows: - dog bowls, beds and toys will be removed prior to the children's arrival - dogs are not given access to any areas where children are present - dogs are usually kept in a locked room, upstairs - dogs are given access to the upstairs including the landing, only when Mr Napier-Holford is upstairs and able to supervise them -safety gates are installed at the bottom and top of the stairs -the dog-walker has a key to enable him to enter the house and collect the dogs. The childminder will ensure the living-room door is kept closed during this time. page 7 of 13

8 Mrs Napier-Holford felt that these measures minimised the risk of children having contact with the dogs. She explained the dogs responded well to the control provided by her husband and that she would be willing to introduce the dogs to any parents providing he would be present. Mrs Napier-Holford held a valid first aid certificate and this should help ensure that children are treated effectively should an accident occur. She stated that since the time of her registration, none of her minded children had been involved in an accident while in her care. page 8 of 13

9 Public liability insurance was seen to be in place, as recommended. Ms Napier- Holford told us she also held car insurance, incorporating business use of her car. This may provide some protection to families, in the event of any accidents. Grade The quality of environment is graded 4 - Good Requirements Number of requirements - 0 Recommendations Number of recommendations Quality of staffing We only assess this where the childminder employs an assistant. 6 Quality of management and leadership Findings from the inspection Following her registration as a childminder, Mrs Napier-Holford had developed a record keeping system. She told us, copies of policies and procedures were given to parents when they first used the service. Parents indicated via our questionnaire that they had received clear information about the service prior to their children attending. In addition, formal written contracts detailed the terms and conditions under which the service would be provided. These measures helped parents to know what to expect from the service and make informed choices about their children's care. page 9 of 13

10 Mrs Napier-Holford was aware of the need to follow up on any concerns about the children's health and well-being. She was aware of some of the indicators of abuse and neglect and knew who to contact for further advice. Her child protection statement outlined the action she would take if she had a child protection concern. She told us of her intention to attend a child protection training workshop. This should help her to respond appropriately to any concerns and keep children safe. As previously mentioned, Mrs Napier-Holford made time to chat to parents and this provided opportunities for parents to make suggestions and comment on the service. Both of the parents who returned our questionnaires indicated they strongly agreed that the childminder involved them and their child in the service. We provided information about the Information Commissioner's Office (the independent public body set up to promote access to official information and protect personal information). We asked Mrs Napier-Holford to contact the ICO for clarification about whether there is a need for the service to register or not. Grade The quality of management and leadership is graded 4 - Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 page 10 of 13

11 7 What the service has done to meet any recommendations or requirements we made at our last inspection Previous requirements There are no outstanding requirements. Previous recommendations There are no outstanding recommendations. 8 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at 9 Enforcements No enforcement action has been taken against this care service since the last inspection. 10 Other issues page 11 of 13

12 11 Inspection and grading history This service does not have any prior inspection history or grades. page 12 of 13

13 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 13 of 13

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