Childminder inspection report. Balbardie Buddies Bathgate

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1 Balbardie Buddies Bathgate Inspection completed on 01 June 2016

2 Service provided by: Sharp, Kirsty Service provider number: SP Care service number: CS Inspection Type: Announced (Short Notice) Care services in Scotland, including childminders, cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com page 2 of 14

3 1 Introduction The Care Inspectorate regulates care services in Scotland. Information in relation to all care services is available on our website at This service was registered by the Care Inspectorate on 15 June Ms Sharp is registered to provide a care service to a maximum of six children at any one time under the age of 16, of whom no more than three are not yet attending primary school and of whom no more than one is under 12 months. Numbers are inclusive of children of the childminder's family. The service operates from the family home in Bathgate with the ground floor predominantly used for childminding purposes. The enclosed garden to the rear of the property provides a safely enclosed outdoor play space. At the time of the inspection, five children were registered with the service, two of whom were present on the day of the inspection. In summary the main aims of the service as stated by Ms Sharp included: - to provide a safe friendly with particular emphasis on outdoor play, cooking, baking and crafts - to treat children as individuals and encourage them to respect each other - to work in partnership with parents and respect their wishes in the care of their children. We check services are meeting the principles of Getting it right for every child (also known as GIRFEC). Set up by Scottish Government, GIRFEC is a national approach to working in a consistent way with all children and young people. It is underpinned by the principles of prevention and early intervention. The approach helps services focus on what makes a positive difference for children and young people - and what they can do to improve. Getting it right for every child is being woven into all policy, practice, strategy and legislation that affect children, young people and their families. There are eight wellbeing indicators at the heart of Getting it right for every page 3 of 14

4 child. They are: safe; healthy; achieving; nurtured; active; respected; responsible and included. They are often referred to as the SHANARRI indicators. We use these indicators at inspection, to assess how services are making a positive difference for children. What we did during our inspection We wrote this report following a short announced inspection. The inspection was carried out by one inspector on Wednesday 1 June 2016 between 10am and 2pm. We provided feedback to the childminder at the end of this visit. As part of the inspection, we took account of the completed annual return and self assessment that we asked the service to complete and submit to us. We sent three care standard questionnaires to the service to distribute to parents, two of which were completed and returned prior to our inspection. During the inspection, we spoke to the childminder and the children in her care. We observed how the childminder worked with the child and considered their experiences and activities. We looked at a range of documentation used in the provision of the service, including records and photographs, which helped to evidence how the childminder managed her service and planned to meet the individual needs of the children in her care. Views of people using the service The children present during the inspection were too young to share their views about the service, although we could clearly see how comfortable and happy they were in the childminder's care. We observed the children play together in the garden throughout our visit and spoke to them both. They were having good fun together and enjoyed playing with the ball, jumping on the trampoline and climbing and sliding on the chute. They were excited about helping the childminder to plant seeds and they discussed together what they needed to do, to help the seeds to grow. Throughout our inspection, the childminder interacted warmly with the children responding to their requests for various activities. page 4 of 14

5 One of the children was happy to tell the inspector a little bit about her activities:- "We are going to plant seeds and they will grow into flowers" "I am growing really tall now" "I am going to nursery today. XXXX is my friend at nursery and we play in the house corner". The children talked about the mud kitchen that had been developed in the garden and how they had to wear their proper suits to play there. Two parents returned care standards questionnaires before we completed our inspection. Both expressed their satisfaction with all aspects of the service. They praised the quality of care and support their children received and confirmed that they felt well informed and consulted. One parent was particularly happy with the introduction of the mud kitchen, as she felt this would provide an enriching experience for her child, who didn't really like to have messy hands. Other comments included:- "Kirsty follows the routine we have in place for XXXX, (child's name) and provides fantastic feedback" "Kirsty fills out a daily diary...sends regular updates and always asks for our input/opinions/ideas" We include further views and comments throughout this report where relevant. Self assessment Every year all care services complete a 'self assessment' telling us how their service is performing. We check to make sure this is accurate. The childminder submitted a completed self assessment for her service. The childminder told us about some of the things she did well and some areas she planned to develop in her service. This provided a useful insight to the service before we carried out our inspection. page 5 of 14

6 What the service did well The childminder was caring and attentive to the needs of the children in her care. She supervised them responsibly, promoting their safety, health and wellbeing, while providing a range of activities and experiences that reflected their interests and stage of development. Through discussion the childminder demonstrated her knowledge of the needs and interests of the other children in her care. She described the wide range of activities and experiences she provided to meet their individual needs. The childminder had established very good relationships with families using her service. Ongoing communication meant that these families were fully involved and included in all aspects of their children's care and wellbeing, during their time with the childminder. What the service could do better We have asked the childminder to make small adjustments to her child protection policy and to further clarify her approach in relation to behaviour management. The childminder agreed to review her written policies. We discussed with the childminder that she could use personal reading and research to further inform and evaluate her practice. The childminder should keep a date record of any personal reading and research and note any positive effects on her service. The childminder should also look to attend child protection training at the earliest opportunity. 2 The grades we awarded We grade the quality of care and support, the quality of the environment and the quality of management and leadership. If the childminder employs an assistant, we also grade the quality of staffing. In each case, we award a grade on a scale from 1 to 6, where 1 is unsatisfactory and 6 is excellent. page 6 of 14

7 Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good not assessed 4 - Good 3 Quality of care and support Findings from the inspection We found that the care and support provided by the childminder was very good. She was fully committed to working in partnership with parents to support positive outcomes for families. Our inspection found that that children were settled, confident and happy in the childminder's home and that strong attachments had been formed with the children and families currently using the service. The childminder's overall approach cultivated a very warm, caring and nurturing environment, where child and parent views and wishes were valued and respected. The childminder recognised the values of effective communication and from the outset, she gathered information from parents about children's routines, health needs, likes, dislikes and interests. She consistently shared information with parents about their children's well being, progress and achievements, providing daily diaries where parents wanted these. Children's personal plans were reviewed and updated at least 6 monthly. As a result, the childminder knew the children very well and her consideration of their needs contributed to the overall quality of their experiences. The childminder provided children with meals and snacks and was registered with the local food standards agency. She consulted nutritional guidelines to support well-balanced nutrition and promoted children's awareness of healthy eating through food-related games and activities. The childminder had appropriate child protection policies and procedures in place. She knew what action to take if she had concerns in this area to keep children safe. We asked her to review the wording of her child protection policy, page 7 of 14

8 to clarify that any significant, observed, concerns about child protection have to be referred immediately to the appropriate agencies and for the child's safety, cannot be discussed with parents in the first instance. The childminder took responsibility for supporting children's learning about personal safety, including things like stranger danger, road safety and being responsible. Administration of medication was managed using clear permission and recording forms. Our discussions with the childminder, evidenced that she was aware of Getting it right for every child and the SHANARRI wellbeing indicators and that she took account of these in assessing the outcomes and experiences of the children she looked after. The childminder strongly encouraged children to play outdoors in a range of weathers, made very good use of community resources, such as children's groups, local parks and areas of interest nearby. Parents told us:- "Love the use of outdoor space especially in wet weather and on snow days...regular trips to parks and library" "Kirsty takes xxxx to groups and does crafts and trips to parks etc. He seems very happy with the range of toys available" "Always asks my opinions before carrying out any changes." Throughout our inspection the childminder was attentive and responsive to the needs of children and overall demonstrated a very caring and conscientious approach. Grade The quality of care and support is graded 5 - Very Good Requirements Number of requirements - 0 page 8 of 14

9 Recommendations Number of recommendations Quality of environment Findings from the inspection In the returned parental questionnaires, parents strongly agreed that the environment was safe, secure, hygienic, smoke free, pleasant and stimulating for their children. They thought that there was plenty of space for their children to play with a suitable range of toys and activities, confirming that they could choose their activities. They were pleased with the children's access to fresh air and energetic physical play and their use of local facilities and trips and outings. We found that children were cared for in a safe, clean and child friendly environment. The childminder made effective use of the space in her home and garden, to ensure that daily routines and activities met the needs of children. Children had access to downstairs areas of the childminder's home, including the living room, dining room and kitchen, as well as outdoors in the garden. Resources were accessible to promote children's choice and as a result of being able to choose and have their views respected, children were very much at home in these environments. Prior to children arriving each morning, the childminder carried out visual checks of the environment and prepared some of the resources for the children attending that day. This formed part of her routine risk assessments designed to support the safety and wellbeing of the children in her care. The childminder used a range of systems to prevent the spread of infection. This included, regular cleaning, exclusion periods for children who were unwell and helping children learn about good practice in hygiene. Throughout the inspection visit we saw the childminder adopt a consistent, calm and caring approach, which helped the children feel safe and secure. We saw many examples of children visiting local parks and places of interest, such as the Falkirk Wheel and the Helix park, as well as special trips and page 9 of 14

10 outings. Children confirmed that they were included and involved in planning their activities. We found that the childminder accessed training to update her skills and knowledge. This contributed positively to a safe environment for children. An example of this was a valid first aid certificate, meaning that she could respond appropriately to minor accidents and injuries, when necessary. Grade The quality of environment is graded 5 - Very Good Requirements Number of requirements - 0 Recommendations Number of recommendations Quality of staffing We only assess this where the childminder employs an assistant. 6 Quality of management and leadership Findings from the inspection The childminder demonstrated her commitment to keeping up to date with good childcare practice through access to training, referencing relevant guidance, journals and websites and through using her contacts effectively. She described the ways in which she had used her learning to develop her practice and support the needs of children and families. For example, by registering with the food standards agency the childminder ensured she was aware of the latest guidance when providing snacks, or undertaking food related activities with the children. Through records and discussion with the childminder we could clearly see that page 10 of 14

11 she valued any suggestions made by children and their families. She did, however, identify that she needed to establish systems for gathering feedback from children and families, to ensure that their views helped to inform the quality of the service and inform future developments. The childminder was registered with the Information Commissioner's office in relation to the information she held as a childminder on the children she cared for. This was the first inspection of this service and the childminder discussed with us the training that she planned to undertake. This included training in behaviour management and autism. We also advised that training in child protection would be a key priority. The childminder had access to a range of good practice guidance including 'Setting the Table' and 'Building the Ambition'. She was familiar with the Care inspectorate Hub website and used this to access good practice guidance. We discussed 'Building the Ambition' document with her and advised that she might make use of this in her work with pre-school children in the future. The childminder had a clear complaints policy, which was made available to parents and families. Overall parents showed confidence in the quality of the childminding service. They were comfortable in their relationships with the childminder and found her to be reliable, trustworthy, approachable and helpful. They were confident that the welfare of their children was her priority. Grade The quality of management and leadership is graded 4 - Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 page 11 of 14

12 7 What the service has done to meet any recommendations or requirements we made at our last inspection Previous requirements There are no outstanding requirements. Previous recommendations There are no outstanding recommendations. 8 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at 9 Enforcements No enforcement action has been taken against this care service since the last inspection 10 Other issues page 12 of 14

13 11 Inspection and grading history This service does not have any prior inspection history or grades. page 13 of 14

14 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 14 of 14

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