C-LIFELINE Annual Report _Layout 1 21/09/ :17 Page 1 achievements 16/17

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1 C-LIFELINE Annual Report _Layout 1 21/09/ :17 Page 1 achievements 16/17

2 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 2 Cancer Lifeline is recognised as a best practice example of a community sector organisation that is actively engaged both with the community and wider stakeholders in the provision of services that contribute to the overall health and wellbeing of the population in North Belfast that is living with cancer Locus Management 2016 A warm welcome to our Annual Report for 2016/ 2017 Cancer Lifeline continues to grow and develop as a vital support organisation for those coping with a cancer diagnosis and their families / carers in North Belfast. There are a lot of emotions to deal with when you have cancer. At 44 Alliance Avenue our home from home base provides a calm and welcoming haven of support services, helping people to manage their condition and its treatments in partnership with their health care professionals. Many people still associate cancer with death. However, improvements in screening and diagnostic procedures as well as cancer treatments mean that increasingly, people diagnosed with cancer are reaching survivorship stages of care. Referrals to our organisation continues to grow both from health professionals and selfreferrals from the community. Service users report a substantial and positive impact on their overall wellbeing as well as an increased awareness and understanding of cancer, associated treatments and support available. We hope this report gives you a sense of the critical support services delivered throughout the year and the impact of the work on individual and family lives. Our two charity shops continue to thrive and are not only a vital source of funds but a key point of contact to direct people to support. We are delighted to be working with the Belfast City Council in progressing the possible purchase and development of the property next door. Funding has been secured via the Belfast City Council, Belfast Investment Fund (B.I.F.). This will help us meet the growing demand for services, focusing on members needs, while embracing the challenge of changes within the health sector, addressing tightening financial constraints as well as continuing to develop partnership approaches to delivering services. Our sincere thanks to the many volunteers, helpers, donors, businesses, counsellors, organisations, funders, charity shop workers, therapists, individuals and families who have given their time, finance and or skills to support us. Without you, we would not be able to support those faced with a cancer diagnosis. We are indebted to you all for your dedication to the organisation. Board of Directors and Staff 2 3

3 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 4 Support Services We know that every person with cancer is an individual and every cancer journey is unique. I have realised with support, that I am a survivor of my illness. Having cancer can affect every aspect of someone s life from the physical and emotional effects of the diagnosis and treatment, to relationships with loved ones and to their wider social and work life. With the rise in cancer survivorship, significant numbers of people are left to deal with the consequences, not just of having cancer, but also of the effects of the treatments they have received. All these changes emphasise the increasing need for cancer survivors and their families to be supported to take an active role in their recovery and ongoing care. By 2020 the projected number of cases diagnosed is expected to rise by 25% for men and 24% for women to 5443 and 5285 cases per year respectively. Hence the clear need to make sure people have access to information and support on emotional, practical and financial issues. Throughout the year individuals and their families / carers have accessed a range of key support services in a one to one and group setting. Tailored, user led, accessible support and information services has been crucial to: Reducing anxiety and stress levels Helping users develop coping skills Improving physical and mental wellbeing Improving the ability of individuals and families to manage living with cancer Increasing confidence in selfmanagement / self-care Supporting people to navigate the health and social care system Assistance to help make complex treatment decisions Signposting towards other appropriate information and support Facilitating links with health care specialists Reducing barriers to participation via provision of transport, reminder calls and outreach services when appropriate By 2020 the projected number of cases diagnosed is expected to rise by 25% for men and 24% for women 4 5

4 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 6 The service has been a lifeline for me and my family. During the year Cancer Lifeline facilitated at total of 2,801 one to one support interventions. Complementary Therapies 1,049 interventions Counselling 765 interventions Pre-assessment for Counselling 94 interventions Advocacy / Peer Support 501 interventions Welfare Benefits Advice 327 interventions Referrals to additional Support Services 65 interventions Many service users report how the support and information services are their lifeline. Some even go as far as saying that their very life was owing to the support received from Cancer Lifeline. They also highlighted that it wasn t just about the support but the way in which the support was delivered that contributed to service user satisfaction. They reported: The speed with which Cancer Lifeline worked to assist them The flexibility, often working after hours to ensure needs were met The familiarity and quality of relationships that were formed and which were built on trust and openness Members felt they were more than just a cancer patient Welcomed the non-clinical home from home environment Because services were local and accessible people felt much more comfortable about accessing support Welcomed the opportunity to share and gain support from others facing similar worries and fears Positive supportive atmosphere, where people felt cared for and listened to Following service users through their journey and helping to ensure that they attend their appointments and if not seeking to find out why Service that provides support in a holistic way This year there was a reported a benefit retrieval of approximately 237,

5 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 8 Talking to others gives you information you can understand and comfort knowing you are not alone. The above positive feedback from service users is also reflected in the high level of recommendations of the service to others in the community, high up take of support after initial assessment, ongoing positive participation levels and acknowledgements of the support as well as continued fundraising and volunteering activities by members wanting to give something back to the service. Example of other support and information programmes facilitated throughout the year included; Monthly Bereavement Support Bimonthly Family Support Sessions (in conjunction with Cancer Focus NI) Fortnightly Female Support Group Weekly Creative workshops Peer Led experienced listening / peer support Carers Support Tailored Support for those aged 60+ Feel Good Factor Wellbeing mornings for males, females and carers Twice yearly information News-sheet Library information Advocacy Support Annual Volunteer Celebrations Many service users report that because services were local and accessible people felt much more comfortable about accessing support and felt they were more than just a cancer patient. 8 9

6 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 10 The nutrition course was excellent; I have made changes to my lifestyle regarding healthier eating. Health Improvement Creating an environment that encourages and supports health is critical. Cancer Lifeline is committed to providing a range of health promotion, cancer awareness programmes to ensure that healthier choices are made easier for individuals. We know that healthier lifestyle choices are easier to make when people and families are supported to develop their skills, knowledge and capacity to make decisions, that help maintain good health and wellbeing. Cancer prevention, early detection and timely treatment must remain a top priority within the health agenda. Cancer Lifeline offers a unique community response model of practice in addressing health improvement. There is a strong focus on promoting positive mental, physical and emotional wellbeing by supporting those coping with a cancer diagnosis. Over the past number of years the Health and Social Care Board and the Public Health Agency s Community Development Strategy acknowledges a community asset based approach to addressing health and wellbeing. The role of Cancer Lifeline is important in connecting people living with Cancer to one another, to the support services of Cancer Lifeline and to the support services of other organisations. Independent evaluations of the services provided by Cancer Lifeline has proven that members report enhanced coping skills and improved health and wellbeing as a result of their engagement with the organisation. Throughout the year Cancer Lifeline has been working with other cancer charities, health professionals and community organisations to deliver a range of health and wellbeing programmes. These have included: Vital Nutrition Ideas for Liquid Diets Feel Good Factor Mornings Wellbeing mornings targeting people aged 60+ Relaxations workshops Get Active Walking mornings Yoga Carers Wellbeing mornings Medicines Management (Delivered by BHSCT Home Accident Prevention Team) Take Ten Creative workshops Cervical and Bowel Screening Awareness Information Sessions (Delivered by Women s resource and Development Agency) Stress Management workshops Referrals to allied Health Professionals 10 11

7 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 12 The workshops gave me a better understanding on how to cope with stress and anxiety. Cancer Lifeline has also been engaged in a range of information events, outreach health stalls, community talks, News Sheet articles. Topics promoted have ranged from: Self-Directed Support for carers (BHSCT) Pancreatic Cancer Support Services Cancer Focus NI Family Support Jo s Cervical Cancer Support Group Marie Currie Helper Service CRIS Specialist Health Promotion Library and Information Service (BHSCT) Exercise Referral Programme at the Heart Project 5 Steps to Wellbeing PHA Message AAA Screening Information National Energy Action (NEA) Raising Awareness on keeping your home warm Information articles on other cancer charities / support agencies 54 attendances at the Vital Nutrition Programmes 171 attendances at the Feel Good Factor Wellbeing mornings 192 attendances at Relaxation workshops 335 attendances at Yoga 134 attendances at Health and Wellbeing workshops 73 attendances at Wellbeing sessions. 184 attendances at Creative workshops 1,008 Individuals engaged at Outreach Health promotion events

8 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 14 The whole experience of coming to Cancer Lifeline was excellent; it helped me through a very difficult time in my life. Partnership Working Cancer Lifeline epitomises a best practice example of a local community based organisation working within the values and principles of the Public Health Strategy. The organisation s work is clearly aligned to the aims of the strategy. The work of Cancer Lifeline in supporting people to live with cancer, through providing vital support services, addressing stress management and for those more isolated, fostering social connections within their community; demonstrates that Cancer Lifeline s work is very much in keeping with the focus of the work of the Belfast Strategic Partnership. In particular, their Building Emotional Resilience Strategy Cancer Lifeline has throughout the year been involved in a range of partnership initiatives in the delivery of health and social care services at a community level. Provision of Carer Support services in conjunction with the BHSCT. Engagement in the Crumlin / Ardoyne Neighbourhood Renewal Programme. BHSCT Mental Health and Wellbeing Hub provider of Talking Therapies. Working with the Belfast City Council to progress the possible purchase and redevelopment of the premises next door at 42 Alliance Avenue via the Belfast Investment Fund (B.I.F.) has been secured for this project. Provision of Family Support Services to people affected by cancer who need help to support their Children or grandchildren in conjunction with Cancer Focus NI. Outreach presence at the BHSCT City and Mater Hospital sights to help inform patients of the services available at Cancer Lifeline. Engagement in the Oldpark Care Zone Initiative. Participation in the North Belfast Health Partnership. Engagement in the BHSCT Cancer Charities Alliance Information and Networking sessions. Attending the Family Support Hub network meetings to raise the profile of Cancer Lifeline s support services to assist with potential referrals. Ongoing engagement with Belfast City Council representatives from across all parties raising the needs of cancer patients in North Belfast

9 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 16 I am able to function again, I now have hope and clarity in my life, fantastic help, thank you so much. Well established and growing Social Enterprise involving local volunteers, staff and cancer survivors in running two charity shops to help raise funds for Cancer Lifeline s vital support services. Cancer Lifeline s Steering Group is a coming together of a range of statutory, voluntary and community health providers to help guide and oversee the development of the organisation. Cancer Lifeline has throughout the year been involved in a range of partnership initiatives in the delivery of health and social care services at a community level

10 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 18 I would like to thank everyone at the centre in the way they took me in, gave me courage, determination and a shoulder to cry on when I needed it. Acknowledgements Cancer Lifeline would like to acknowledge all the Funders, Staff, Therapists, Counsellors, Steering Group members, Statutory, Community and Voluntary agencies, Friends of Cancer Lifeline, Shop staff, Volunteers, Individuals and Families, the Business Community and Political Representatives for their support during 2016 / Our heartfelt and genuine thanks to everyone who has helped us throughout the year to make a real difference to the lives of those coping with cancer. We look forward to your continued support

11 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 20 The following summary information is extracted from the Annual Reports for the year ended 31st March 2017 and may not contain sufficient information to allow a full understanding of the financial affairs of the Charity or its activities for that year. We recommend that the Trustees Report and Financial Accounts including the Independent Auditor s report which are available on request be obtained in order to allow a full understanding of the activities and financial affairs of the Charity for that year. Statement of financial activities (including income and expenditure account). Cancer Lifeline has helped me face my fears. Unrestricted Restricted Funds Funds Total Funds Total Funds Income and endowments Donations and legacies 34, , , ,135 Other trading activities 94,548 94,548 82,316 Total income 128, , , ,451 Expenditure Expenditure on raising funds: Costs of other trading activities 57,830 57,830 55,034 Expenditure on charitable activities 60, , , ,338 Total expenditure 118, , , ,372 Net income and net movement in funds 10,028 6,216 16,244 19,079 Reconciliation of funds Total funds brought forward 297, , , ,111 Total funds carried forward 307, , , ,

12 C-LIFELINE Annual Report _Layout 1 22/09/ :08 Page 22 Sources of Income Donations and legacies Unrestricted Restricted Total Funds Funds Funds 2017 Statement of financial position Donations Donations 29,731 29,731 Collection Boxes & Public Collections 4,339 4,339 Grants DSD [Neighbour Renewal] 75,936 75,936 Big Lottery Fund [Connecting Older People] 51,592 51,592 HSC [Public Health Agency] 82,774 82,774 BHSCT [Carers' Support Services] 4,590 4,590 BHSCT [Hub referrals] 5,868 5,868 Belfast City Council [Revenue Grant] 13,000 13,000 Flax Trust Big lottery [Awards for All] 9,115 9,115 Limestone Trust 4,380 4,380 HSC (PHA take 5 small grant) , , ,109 Fixed assets Tangible fixed assets 215, ,742 Current assets Debtors 1,801 13,067 Cash at bank and in hand 315, , , ,224 Creditors: amounts falling due within one year 5,355 14,775 Net current assets 311, ,449 Total assets less current liabilities 527, ,191 Funds of the charity Restricted funds 220, ,884 Unrestricted funds 307, ,305 Total charity funds 527, ,189 Other trading activities Unrestricted Total Funds Unrestricted Total Funds Funds 2017 Funds 2016 Fundraising events 4,344 4,344 7,179 7,179 Shop income 90,204 90,204 75,137 75,137 94,548 94,548 82,316 82,

13 C-LIFELINE Annual Report _Layout 1 21/09/ :18 Page 24 Cancer Lifeline supports people affected by cancer and their families/carers living in North Belfast. The organisation is managed by individuals who have been affected by cancer. 44 Alliance Avenue Belfast BT14 7PJ T F E info@cancerlifeline.info W Registered with the Charity Commission for Northern Ireland NIC Company Limited by Guarantee Reg. No. NI PATRONS JOHN LINEHAN JIM THE KING BROWN MARK SIDEBOTTOM RACHEL KELLY JOHNNY HERO