Mental Toronto Hydro

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1 Mental Shirley Powell, Director, HR Planning, Systems & Rewards Benefits Canada s 2015 Healthy Outcomes Conference June 9-11, 2015 Niagara-on-the-Lake

2 Company Overview Established in 1911 Largest municipal electricity distribution company in Canada Amalgamation of six utilities in 1998 Distributes electricity and engages in Conservation and Demand Management activities City of Toronto - population over 2.8 million Distributes approximately 18% of the electricity consumed in Ontario Peak Load: 4,273 MW (September 2014) Record Peak: 5,018 MW (July 2006) 2 Mental June 12, 2015

3 Company Overview 3 Mental June 12, 2015

4 Company Overview 4 Mental June 12, 2015

5 Strategic Pillars Vision People Financial Operations Customer 5 Mental June 12, 2015

6 Wellness Pillars Health & Safety: Physically & Psychologically! 6 Mental June 12, 2015

7 Why is This Issue Important to Us? The incidence and impact of mental illness in Canada is profound. 7 Mental June 12, 2015

8 Why is This Issue Important to Us? Today, the majority facing mental health issues or illness suffer in silence and don t access help early primarily due to stigma. Less than 1/3 of Canadians facing mental health problems or illness report getting help. 8 Mental June 12, 2015

9 Why is This Issue Important to Us? Total losses to workplaces from mental health problems = $20 billion/year. An estimated $3-$11 billion of these costs can be saved if mental health problems in the workplace are prevented. $3 BILLION $11 BILLION Source: Partners for Mental Health 9 Mental June 12, 2015

10 Why Address Mental Health at Employee engagement Employee retention? Contribution to productivity efforts Primary & Secondary diagnosis related to mental health are on the rise EAP utilization for stress & mental health support are on the rise 10 Mental June 12, 2015

11 Our Plan Executive Sponsorship Established Baseline Educate People Leaders Employee Campaign 11 Mental June 12, 2015

12 Executive Sponsorship Executive Sponsor selected Launched program 2013 at Quarterly Leadership Update 12 Mental June 12, 2015

13 Established Baseline Survey sent to people leaders to gauge level of comfort and knowledge on managing mental health issues prior to program launch 60% of people leaders participated 13 Mental June 12, 2015

14 Educate People Leaders Launched Mental Health in the Workplace training program for all people leaders Over 80% of people leaders trained on mental health in the workplace 2013/ Mental June 12, 2015

15 Employee Campaign is proud to support employee mental health and well-being by participating in the Not Myself Today campaign, led by Partners for Mental Health. 15 Mental June 12, 2015

16 What is Not Myself Today? Not Myself Today is a national workplace mental health initiative that aims to: Increase awareness and understanding of mental health and mental illness Reduce stigma Foster a culture of acceptance and support for mental health and for those facing challenges 16 Mental June 12, 2015

17 Not Myself Today Not Myself Today provides activities, tools and resources to engage people in conversation and to support learning about the importance of and how everyone can help to build a mentally healthy workplace. 17 Mental June 12, 2015

18 Not Myself Today THE CAMPAIGN TOOLKIT - Turnkey tools, resources and materials: Employee engagement activities Toolkit resource guide and case studies Fact and resource sheets for managers, for employees and for caregivers Weekly tips series and regular webinars Promotional materials posters, wall decals, tent cards, digital ads 18 Mental June 12, 2015

19 Not Myself Today Through a shared insight the feeling of not being oneself people connect to the topic of mental health and build understanding for those who may be facing challenges. 19 Mental June 12, 2015

20 October is Mental Health Awareness Month 20 Mental June 12, 2015

21 Multimedia Approach Company intranet included video TV broadcast Departmental exercise Partners for Mental Health WHO 21 Mental June 12, 2015

22 Follow-up leader survey results showed significant increase in leader awareness and preparedness to address mental health in the workplace 69% of participants completed their mental health awareness engagement activity and a further 24% intended to complete it before the end of the year Employee feedback Culture change Results? 22 Mental June 12, 2015

23 Mental Health Scenario 1 Supervisor noticed a field employee was more quiet than usual, and unusual behaviours like talking to self/pacing Supervisor applied his mental health training The employee confided that he did not feel right The supervisor contacted EAP provider and internal Health Services who worked with the employee and ended up taking time off work for treatment and recovery Upon his return, he thanked his supervisor, and said he did not know where he would be without his support 23 Mental June 12, 2015

24 Mental Health Scenario 2 An employee was sitting in a room with another coworker and was shaking her head and said to her I just don t want to live anymore, I just don t see the point. The co-worker brought it to the attention of her supervisor The supervisor talked to the employee and was concerned about her mental health state To keep her safe the Supervisor called EAP crisis line/health Services This resulted in calling 911 and the employee was admitted to hospital, followed by many weeks of treatment before returning to work 24 Mental June 12, 2015

25 Where Are We Going? 25 Mental June 12, 2015

26 Mental Health Program Executive Sponsor People Leader Directed Program Employee Directed Program 26 Mental June 12, 2015

27 Disclaimer The information in these materials is based on information currently available to Corporation and its affiliates (together hereinafter referred to as ), and is provided for information purposes only. does not warrant the accuracy, reliability, completeness or timeliness of the information and undertakes no obligation to revise or update these materials. (including its directors, officers, employees, agents and subcontractors) hereby waives any and all liability for damages of whatever kind and nature which may occur or be suffered as a result of the use of these materials or reliance on the information therein. These materials may also contain forward-looking information within the meaning of applicable securities laws in Canada ("Forward-Looking Information"). The purpose of the Forward-Looking Information is to provide s expectations about future results of operations, performance, business prospects and opportunities and may not be appropriate for other purposes. All Forward-Looking Information is given pursuant to the "safe harbour" provisions of applicable Canadian securities legislation. The words "anticipates", "believes", "budgets", "could", "estimates", "expects", "forecasts", "intends", "may", "might", "plans", "projects", "schedule", "should", "will", "would" and similar expressions are often intended to identify Forward-Looking Information, although not all Forward-Looking Information contains these identifying words. The Forward-Looking Information reflects the current beliefs of, and is based on information currently available to, s management. The Forward-Looking Information in these materials includes, but is not limited to, statements regarding s future results of operations, performance, business prospects and opportunities. The statements that make up the Forward-Looking Information are based on assumptions that include, but are not limited to, the future course of the economy and financial markets, the receipt of applicable regulatory approvals and requested rate orders, the receipt of favourable judgments, the level of interest rates, s ability to borrow, and the fair market value of s investments. The Forward-Looking Information is subject to risks, uncertainties and other factors that could cause actual results to differ materially from historical results or results anticipated by the Forward- Looking Information. The factors which could cause results or events to differ from current expectations include, but are not limited to, the timing and amount of future cash flows generated by 's investments, market liquidity and the quality of the underlying assets and financial instruments, the timing and extent of changes in prevailing interest rates, inflation levels, legislative, judicial and regulatory developments that could affect revenues, and the results of borrowing efforts. cautions that this list of factors is not exclusive. All Forward-Looking Information in these materials is qualified in its entirety by the above cautionary statements and, except as required by law, undertakes no obligation to revise or update any Forward-Looking Information as a result of new information, future events or otherwise after the date hereof. 27 Mental June 12, 2015

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