SOS: Sheltered Outreach Service. Helping older people stay independent and at home

Size: px
Start display at page:

Download "SOS: Sheltered Outreach Service. Helping older people stay independent and at home"

Transcription

1 SOS: Sheltered Outreach Service Helping older people stay independent and at home

2 Raven SOS stands for sheltered outreach support. The friendly SOS team, part of Raven Housing Trust, provides a support service for you if you are an older person who wants to remain living independently in your home. We can provide the service for as long as you need it. You don t have to be a Raven resident as the service is open to anyone meeting our criteria. We can help you with all kinds of things, such as: getting some help with daily care so you can stay independent in your home using services such as benefits and health advice: for example, helping you contact the citizens advice bureau, Age UK, adult social care, GPs and other community healthcare agencies taking up a new hobby making links with Raven s local sheltered schemes, providing: access to facilities such as communal lounges and computers using local resources such as community and sports centres, libraries and adult education classes access to sheltered scheme activities, events and outings using a computer so you can understand and access the internet. We ll arrange our visits and calls at a time suitable for you, whenever we can. About Raven Raven set up SOS in 2011 because we thought the services we provided to older people in our sheltered housing schemes in the Reigate & Banstead area could also benefit older people who don t live in sheltered housing. Raven is a charitable Industrial and Provident Society. It is registered as a social housing provider with the Homes and Communities Agency, the independent regulator for affordable housing in England. 1

3 Contacting us for help - and what happens next You can apply to SOS direct - just call us on or When you apply to or are referred to SOS, we will try to meet you to carry out a needs assessment as soon as possible. Sometimes we may not be able to do this quickly because of pressure on our service. If so, we will try to phone you to make an initial assessment of your needs. We will then put you on a short waiting list for your area. Your place on the waiting list will depend on how urgent your needs are. You can phone the office to find out where you are on the waiting list and get an estimated waiting time. If we think your case as urgent, we will arrange to meet you as soon as possible. If you are in a crisis, we will try to provide some short-term immediate help. Our full SOS service includes recording and monitoring your needs in a written support plan. How we assess you Two of our SOS team will visit you for an initial meeting. They will discuss your situation with you, ask questions about your needs and ask for background information. They use these details to check whether our service is right for you and find out where we can help. After the meeting, we will write to say whether and when we can start to provide the service. If you are unhappy with our decision, you may appeal in writing, giving your reasons to Raven s housing manager for supported housing and lettings. 2

4 Raven How is the service funded? If you get Housing Benefit, the service may be paid for you. If you don t get Housing Benefit, you would need to pay for the service yourself. There is a weekly charge and we would send you a bill for this every month. However, if you have a low income we can meet you to find out whether you may qualify for other funding for this service. Call us to find out how much we charge for this service. How do I contact my SOS officer? Your SOS officer can be contacted by phone or . Our SOS officers are based in Raven s sheltered schemes in the Reigate and Banstead area. About our standards: our promise to you We are committed to providing a high-quality service in our day-to-day work. We promise to: act in a friendly and professional manner support you to stay independent arrive on time and tell you in advance the name of the member of staff visiting you carry identification respect the confidentiality of any information you give (we provide an information exchange consent form for you to sign) respect people s differences, including age, disability, race, religion or belief, gender, marriage and civil partnership, sexual orientation, and gender reassignment tell you how we can support you within seven working days of carrying out an initial assessment involve you in planning and reviewing the service we give seek feedback from you on how we can improve our service treat any complaints you make seriously and try to resolve them satisfactorily. 3

5 If you feel we are not meeting these standards, or that we should change them, please speak to your SOS officer or write to us. What are our policies and procedures? Our policies and procedures govern the way we work and may be relevant to you. Below is a summary of some of the policies that may be relevant to you. You can get a full copy of any of them from your SOS officer. We welcome any comments or suggestions you may have about them. Confidentiality policy Our confidentiality policy sets out the principles and guidelines we follow about using and storing sensitive or confidential information. It explains when we can and cannot pass on information about you to other individuals or agencies. It also describes our staff s responsibilities for storing your information safely. Raven is registered as a data user and computer bureau under the 1998 Data Protection Act. You have the right to view information we may hold about you, and to have any wrong information corrected. Safeguards ensure that we store any sensitive information we keep securely. We may exclude from these safeguards any information provided by an external party. If you wish to see any information we hold about you, please make a written request to the sheltered housing manager. There will be a small charge for this. Equal opportunities and diversity policy Raven is committed to giving all our customers equal opportunities to benefit from the services we give, regardless of their needs. We oppose all forms of unlawful and unfair discrimination. 4

6 Raven Safeguarding adults and children policy Everybody has a right to be protected from all types of abuse. Staff must maintain suitable professional boundaries and relationships with all SOS customers. Our procedures provide guidance to staff and customers, which define abuse. They include what staff must do if they suspect or witness abuse, or if they have been made aware of suspected abuse. If you would like a copy of our safeguarding procedure, please ask your sheltered outreach support officer. If you feel you have suffered abusive behaviour from a member of SOS staff, please let us know in complete confidence, or make a complaint as detailed below. Complaints procedure If you feel you have good cause for complaint about an aspect of SOS or its services, you may choose to make an official complaint. We ask that you first consider using informal ways of raising your concerns, such as discussing the matter with your sheltered outreach support officer or sheltered housing manager. If you remain dissatisfied, you can use the complaints procedure. It outlines the various options available to you. It also sets out times by which SOS must respond to your concerns. Please ask for a leaflet from your sheltered outreach support officer. Abuse and aggression towards staff policy We do not tolerate aggression, violence and abuse towards staff by the people we support. Staff will report all violent and abusive incidents to their manager when they occur or as soon as possible afterwards. Anyone who acts violently towards staff may be reported to the police. If there is aggression, staff will immediately call for help or the police. Staff will try to defuse incidents wherever possible. But their first priority is their own safety, the safety of other staff and the person we support. 5

7 If a member of staff is attacked, they are allowed to use minimum reasonable force to defend themselves. We will consider taking formal action, such as legal action, against the person concerned. However, follow-up work with the person being supported will also take place to reduce the risk of it happening again. Professional boundaries Our staff and customers are likely to come into close daily or weekly contact with each other. We encourage staff to have a friendly, respectful attitude towards customers, but it is important that the relationship stays on a professional basis. We will not discriminate against any individual or group. We will never use language that is likely to give offence, such as racist and sexist terms. We must ensure our words and actions do not cause nuisance or harassment to others. Staff will never take to their home or a relative s home any customer, or develop friendships outside their duties. Staff will not bring their relatives or family members into a customer s home. Staff will never make any private financial arrangements with a customer. They must not accept gifts. Please refer to Raven s code of conduct and the sheltered team s professional boundaries procedure. Copies of these are available on request. How you can get involved, if you want to We want you to be involved in SOS and how Raven manages the service. We welcome your ideas and views on the service and how we can improve it. Please write to us or call your SOS officer with any ideas. We send out survey forms to help us understand how we can improve what we do. Your feedback is very important to us and we welcome it. 6

8 Raven Contact us The SOS service is based at: Raven House 29 Linkfield Lane Redhill RH1 1SS Call us on or Customer Charter Our Customer Charter sets out the standards of service you can expect from us. You can pick up a copy at any of our offices, or download a copy from our website, We can provide this leaflet in audio, large print and other languages. Please let us know what you need. Raven Housing Trust Raven House, 29 Linkfield Lane, Redhill RH1 1SS Telephone Raven Housing Trust Limited is a charitable Industrial and Provident Society, registration no R, and is registered as a social housing provider with the Homes and Communities Agency, registration no. L4334. September 2015 This has been printed on environmentally friendly paper which has been sourced from managed forests and is totally chlorine free. Printed on a revolutionary waste reducing Anicoolor press, using vegetable oil based inks throughout.

Tenant & Service User Involvement Strategy

Tenant & Service User Involvement Strategy Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 1 of 9 Tenant & Service User Involvement Strategy 1. Introduction 1.1 Loreburn's Mission Statement is "Delivering Excellence" and we see

More information

Autism Action Network Charter

Autism Action Network Charter Autism Action Network Charter Introduction The Autism Action Network is an exciting opportunity for you to be part of a passionate community committed to helping people with autism to live the life they

More information

Example documents to help you:

Example documents to help you: Example documents to help you: Survey Flyer Agenda for your first meeting Minutes for a meeting Equal opportunities statement A model constitution Code of conduct Example survey 1) Would you be interested

More information

Planning for a time when you cannot make decisions for yourself

Planning for a time when you cannot make decisions for yourself Planning for a time when you cannot make decisions for yourself An information leaflet for members of the public Version: October 2013 Introduction The Mental Capacity Act 2005 allows you to plan ahead

More information

Mid Essex Specialist Dementia and Frailty Service

Mid Essex Specialist Dementia and Frailty Service Mid Essex Specialist Dementia and Frailty Service Why have you been referred to us? What service can you expect? You have the right to be treated with dignity and respect. You and your loved ones also

More information

Building better children s services: Concerns and complaints about childcare providers

Building better children s services: Concerns and complaints about childcare providers Building better children s services: Concerns and complaints about childcare providers Age group: 0 to 17 Published: July 2007 Reference no: 070154 Concerns and complaints about childcare providers Ofsted

More information

What to do if you are unhappy with the service you have received from the Tenancy Deposit Scheme

What to do if you are unhappy with the service you have received from the Tenancy Deposit Scheme Who should read this? How To (Post-Tenancy) Tenants Agents Landlords What to do if you are unhappy with the service you have received from the Tenancy Deposit Scheme The Tenancy Deposit Scheme (TDS) is

More information

Safeguarding Adults. Patient information

Safeguarding Adults. Patient information Safeguarding Adults Patient information Safeguarding Adults Keeping the people who use our services safe is very important. That is why we have arrangements in place to protect people from abuse. This

More information

Elder Abuse: keeping safe

Elder Abuse: keeping safe Elder Abuse: keeping safe This information guide has been prepared by Age Scotland and contains general advice only, it should not be relied on as a basis for any decision or action and cannot be used

More information

Information about Age UK Manchester s Information & Advice Service

Information about Age UK Manchester s Information & Advice Service Information about Age UK Manchester s Information & Advice Service What services do we offer? Age UK Manchester provides information and advice on a range of issues relating to older people and those who

More information

Important Information About Your Hearing

Important Information About Your Hearing Important Information About Your Hearing The Landlord and Tenant Board The Residential Tenancies Act has rules for landlords and tenants to follow. If one side thinks the other side has not followed these

More information

Adult ADHD Service Patient Information Leaflet

Adult ADHD Service Patient Information Leaflet Adult ADHD Service Patient Information Leaflet Our contact details Adult ADHD Service Keegan Court Grassbanks Gateshead NE10 8DX Tel: 0191 287 6250 Fax: 0191 287 6251 Email: NTAWNT.ANDS@nhs.net Please

More information

NHS SERVICES TO MEET YOUR NEEDS THE STANDARDS OF CARE YOU CAN EXPECT

NHS SERVICES TO MEET YOUR NEEDS THE STANDARDS OF CARE YOU CAN EXPECT NHS SERVICES TO MEET YOUR NEEDS Meeting these unique needs requires special knowledge and skills, so NHS England has stated that there should be cancer services especially for teenagers and young adults

More information

Mental capacity and mental illness

Mental capacity and mental illness Mental capacity and mental illness The Mental Capacity Act 2005 (MCA) Mental capacity is the ability to make your own decisions. If you lose mental capacity the Mental Capacity Act 2005 (MCA) protects

More information

Volunteers Code Of Conduct

Volunteers Code Of Conduct Central Bedfordshire Canine Trust Code Volunteers Code Of Conduct The Trustees of the Central Bedfordshire Canine Trust recognises the importance of volunteers in achieving its charitable objectives and

More information

GOC GUIDANCE FOR WITNESSES IN FITNESS TO PRACTISE COMMITTEE HEARINGS

GOC GUIDANCE FOR WITNESSES IN FITNESS TO PRACTISE COMMITTEE HEARINGS GOC GUIDANCE FOR WITNESSES IN FITNESS TO PRACTISE COMMITTEE HEARINGS The purpose of this guidance document The purpose of this guidance is to explain what happens if you are asked by the General Optical

More information

A Guide for Homeless 16 & 17 year olds

A Guide for Homeless 16 & 17 year olds A Guide for Homeless 16 & 17 year olds Helping homeless young people to know about the support they can expect Anyone can become homeless due to circumstances that may have been out of their control. Being

More information

A helping hand when you need it most

A helping hand when you need it most A helping hand when you need it most Priority Services Register Promise The Priority Services Register (PSR) is free to join. It helps energy companies * like us to look after customers who have extra

More information

CHARTER FOR INVOLVEMENT. National Involvement Network

CHARTER FOR INVOLVEMENT. National Involvement Network CHARTER FOR INVOLVEMENT National Involvement Network 1 What is the Charter? 2 Who has written the Charter? 4 Why is there a tiger on the front? 5 What is the aim of the Charter? 8 The 12 Statements 46

More information

NHS Orkney British Sign Language (BSL) Plan

NHS Orkney British Sign Language (BSL) Plan NHS Orkney British Sign Language (BSL) Plan What NHS Orkney wishes to achieve to promote BSL over the next 2 years This document is also available in large print and other formats and languages, upon request.

More information

COMPLAINTS & SUGGESTIONS FORM & GUIDELINES

COMPLAINTS & SUGGESTIONS FORM & GUIDELINES COMPLAITS & SUGGESTIOS FORM & GUIDELIES Corporate Policy Title of Document Complaints & Suggestions Form & Guidelines First Issue Date This Version umber and Re-Issue Date Version 6 Signed off by Chief

More information

Information for Service Providers

Information for Service Providers Information for Service Providers Introduction Advocacy is about helping people speak up about what is important to them in all aspects of their life. It can be carried out by anyone a person wants to

More information

Consultation Summary Birmingham Homelessness Prevention Strategy 2017+

Consultation Summary Birmingham Homelessness Prevention Strategy 2017+ Consultation Summary Birmingham Homelessness Prevention Strategy 2017+ 24 August - 5 October 2017 This leaflet is easier to read What are we trying to achieve? (This part will help you answer Questions

More information

PrEP Impact Trial: A Pragmatic Health Technology Assessment of PrEP and Implementation. Part 1

PrEP Impact Trial: A Pragmatic Health Technology Assessment of PrEP and Implementation. Part 1 The Elton John Centre Sussex House 1 Abbey Road Brighton BN2 1ES Tel 01273 523079 Fax 01273 523080 PARTICIPANT INFORMATION SHEET AND CONSENT FORM PrEP Impact Trial: A Pragmatic Health Technology Assessment

More information

A guide for MSPs/MPs and Parliamentary Staff

A guide for MSPs/MPs and Parliamentary Staff Scottish Public Services Ombudsman T H E S C O T T I S H O M B U D S M A N A guide for MSPs/MPs and Parliamentary Staff We are Scotland s Ombudsman We are an organisation directly accountable to the Scottish

More information

Family & Individual Support Program - Handbook

Family & Individual Support Program - Handbook Family & Individual Support Program - Handbook Welcome to the Simon Fraser Society for Community Living (SFSCL). The SFSCL is an accredited not-for-profit, charitable organization that has been serving

More information

About this consent form

About this consent form Protocol Title: Development of the smoking cessation app Smiling instead of Smoking Principal Investigator: Bettina B. Hoeppner, Ph.D. Site Principal Investigator: n/a Description of Subject Population:

More information

Family & Individual Support Program - Handbook

Family & Individual Support Program - Handbook Family & Individual Support Program - Handbook Welcome and Introduction to the Simon Fraser Society for Community Living Welcome to the Simon Fraser Society for Community Living (SFSCL). We have been serving

More information

VOLUNTEER STRATEGY. Principles: Choice - Diversity Mutual Benefit Recognition

VOLUNTEER STRATEGY. Principles: Choice - Diversity Mutual Benefit Recognition VOLUNTEER STRATEGY Principles: Choice - Diversity Mutual Benefit Recognition Volunteering encourages civic participation and demonstrated active citizenship Volunteering is an expression of the individual

More information

St Mungo s Community Hosting Guide

St Mungo s Community Hosting Guide St Mungo s Community Hosting Guide This guidance has been put together to help potential Community Host Volunteers think through what is involved when opening their home to an individual and offering them

More information

Chronic Fatigue Syndrome and Myalgic Encephalomyelitis (CFS/ME) Specialist Services

Chronic Fatigue Syndrome and Myalgic Encephalomyelitis (CFS/ME) Specialist Services Chronic Fatigue Syndrome and Myalgic Encephalomyelitis (CFS/ME) Specialist Services About this leaflet This leaflet sets out what you can expect from the Cornwall and Isles of Scilly Chronic Fatigue Syndrome/

More information

I M REGISTERED. Promoting your status as a registered health professional. A guide for osteopaths

I M REGISTERED. Promoting your status as a registered health professional. A guide for osteopaths I M REGISTERED Promoting your status as a registered health professional A guide for osteopaths 2 Why is it important for me to raise awareness of my registration? Patients want to be assured that you

More information

Guidance for Witnesses

Guidance for Witnesses Guidance for Witnesses Introduction Giving evidence before the Fitness to Practise Committee of the General Pharmaceutical Council is likely to be unfamiliar to you and can seem to be a daunting process.

More information

My handbook. Easy English

My handbook. Easy English My handbook Easy English Wellways National Consumer and Carer Advisory Committee 2017 helped write your handbook. Thank you! Wellways Australia Limited 2018 In your handbook We are Wellways...5 Who is

More information

Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers

Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers Registration Conditions of registration Q. How will I know how many children

More information

Strengthening practice in responding to domestic and family violence

Strengthening practice in responding to domestic and family violence TENANT AND APPLICANT RESOURCES Strengthening practice in responding to domestic and family violence A TOOLKIT FOR COMMUNITY HOUSING PROVIDERS A TOOLKIT FOR COMMUNITY HOUSING PROVIDERS Other sections available

More information

Smile. Your dental team have check ups too

Smile. Your dental team have check ups too Smile Your dental team have check ups too Whether you re visiting for a routine check up, a quick clean or for more involved treatment, the dental professional treating you (and their services) must meet

More information

Welcome to the Community Children and Young People s Service. Information you will find useful during your contact with the service

Welcome to the Community Children and Young People s Service. Information you will find useful during your contact with the service Welcome to the Community Children and Young People s Service Information you will find useful during your contact with the service 1 Contents Page Support in a crisis 3 About the service 4 Appointments..

More information

About this consent form. Why is this research study being done? Partners HealthCare System Research Consent Form

About this consent form. Why is this research study being done? Partners HealthCare System Research Consent Form Protocol Title: Gene Sequence Variants in Fibroid Biology Principal Investigator: Cynthia C. Morton, Ph.D. Site Principal Investigator: Cynthia C. Morton, Ph.D. Description of About this consent form Please

More information

Your guide to private dentistry. Questions to ask

Your guide to private dentistry. Questions to ask Your guide to private dentistry Questions to ask When you are choosing private treatment it pays to shop around and to ask the right questions. Unlike National Health Service (NHS) care, where there are

More information

Volunteer Roles Our Mission

Volunteer Roles Our Mission Volunteer Roles Our Mission Our mission is to give the people of Kent a voice. We listen to people talk about Kent s health and social care services. Then we tell the people who buy these services what

More information

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT (This is a detailed document. Please feel free to read at your leisure and discuss with Dr. Gard in subsequent sessions. It is a document to review over

More information

Equality and Human Rights Commission. Sexual harassment and the law: Guidance for employers

Equality and Human Rights Commission. Sexual harassment and the law: Guidance for employers Equality and Human Rights Commission Sexual harassment and the law: Guidance for employers 2 What is sexual harassment? Sexual harassment occurs when a person engages in unwanted conduct of a sexual nature

More information

Information for Service Providers

Information for Service Providers Information for Service Providers Introduction Advocacy is about helping people speak up about what is important to them in all aspects of their life. It can be carried out by anyone a person wants to

More information

Child and Adolescent Mental Health Service (CAMHS)

Child and Adolescent Mental Health Service (CAMHS) Oxford Health NHS Foundation Trust CAMHS Child and Adolescent Mental Health Service (CAMHS) CAMHS Introduction Welcome to Oxford Health NHS Foundation Trust. This leaflet aims to provide you with answers

More information

DOMESTIC ABUSE. Information from Victim Support. victimsupport.org.uk

DOMESTIC ABUSE. Information from Victim Support. victimsupport.org.uk DOMESTIC ABUSE Information from Victim Support victimsupport.org.uk What is domestic abuse? Domestic abuse is threats, violence, and coercive or controlling behaviour between people who have a relationship

More information

Representing the Up Baby Project CIC

Representing the Up Baby Project CIC Representing the Up Baby Project CIC REPRESENTING UP FEBRUARY 2016 1 Introduction We would like to thank you for considering representing The Up Project at an upcoming event. Without your help we would

More information

Compliments comments and complaints

Compliments comments and complaints Compliments comments and complaints www.rooftopgroup.org 1 Compliments, comments and complaints We welcome your feedback because it helps us to learn and continuously improve Rooftop s standard of service

More information

Our Pledge to Children in Care and Care Leavers

Our Pledge to Children in Care and Care Leavers Our Pledge to Children in Care and Care Leavers 1 Designed and printed by Bristol City Council, Bristol Design OCTOBER 15 BD7047 Bristol Corporate Parenting Strategy The Bristol Pledge The pledge is a

More information

Contents. Contact information

Contents. Contact information prospectus 2015 / 2016 It opened my eyes to how vulnerable many people are and what to do in different situations. It makes you think and there was so much that I did not know. I attended with a service

More information

Older People s Community Mental Health Team

Older People s Community Mental Health Team Devon Partnership NHS Trust Older People s Community Mental Health Team Information for people using our service East Devon Supporting you to live well www.dpt.nhs.uk Who we are Our service is part of

More information

2 Franklin Street, Belfast, BT2 8DQ Equality Scheme

2 Franklin Street, Belfast, BT2 8DQ Equality Scheme 2 Franklin Street, Belfast, BT2 8DQ Equality Scheme Our plan about how we are going to treat people fairly and make things better for staff and people who use our services September 2011 This is a shorter

More information

IT and Information Acceptable Use Policy

IT and Information Acceptable Use Policy BMI IMpol04 Information Management IT and Information Acceptable Use Policy This is a controlled document and whilst this document may be printed, the electronic version posted on the intranet/shared drive

More information

EUROPEAN MEDICINES AGENCY SCI E N C E M E D I C I N E S H ealth. Public hearings. Guidance for participants

EUROPEAN MEDICINES AGENCY SCI E N C E M E D I C I N E S H ealth. Public hearings. Guidance for participants EUROPEAN MEDICINES AGENCY SCI E N C E M E D I C I N E S H ealth Public hearings Guidance for participants Table of contents Introduction 1 About EMA public hearings 2 1. What is an EMA public hearing?

More information

What if someone complains about me? A guide to the complaint process

What if someone complains about me? A guide to the complaint process What if someone complains about me? A guide to the complaint process Introduction The purpose of the licensed building practitioner scheme is to set performance standards for building practitioners and

More information

MS Society Safeguarding Adults Policy and Procedure (Scotland)

MS Society Safeguarding Adults Policy and Procedure (Scotland) MS Society Safeguarding Adults Policy and Procedure (Scotland) Safeguarding Adults Policy The phrase adult support and protection is used instead of safeguarding in Scotland. However for consistency across

More information

Safeguarding adults: mediation and family group conferences: Information for people who use services

Safeguarding adults: mediation and family group conferences: Information for people who use services Safeguarding adults: mediation and family group conferences: Information for people who use services The Social Care Institute for Excellence (SCIE) was established by Government in 2001 to improve social

More information

Home Sleep Test (HST) Instructions

Home Sleep Test (HST) Instructions Home Sleep Test (HST) Instructions 1. Your physician has ordered an unattended home sleep test (HST) to diagnose or rule out sleep apnea. This test cannot diagnose any other sleep disorders. 2. This device

More information

The. What-if? Workbook. How to Make Decisions About Your Mental Health Treatment. Ahead of Time. w i t h a d va n c e d i r e c t i v e s

The. What-if? Workbook. How to Make Decisions About Your Mental Health Treatment. Ahead of Time. w i t h a d va n c e d i r e c t i v e s The What-if? Workbook How to Make Decisions About Your Mental Health Treatment Ahead of Time w i t h a d va n c e d i r e c t i v e s The What-If? Workbook How to Make Decisions About Your Mental Health

More information

How Ofsted regulate childcare

How Ofsted regulate childcare Information for parents about Ofsted s role in regulating childcare This section provides information about how Ofsted regulates childcare providers. It sets out how you might like to use the information

More information

Physio Essentials For large corporate schemes with 250+ insured employees. Retirement Investments Insurance Health

Physio Essentials For large corporate schemes with 250+ insured employees. Retirement Investments Insurance Health Physio Essentials For large corporate schemes with 250+ insured employees Retirement Investments Insurance Health Looking after your employees health According to the Centre for Health Economics, back

More information

Our Code of Practice

Our Code of Practice Our Code of Practice on Complaints Handling Procedure Your Guide 3 Foreward We would like to take this opportunity to present our Electricity Code of Practice on Complaints Handling Procedure. At SSE Airtricity

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions These were updated on March 2018. 1. Details of revised Scheme from 4 April 2018 We are retaining the higher level of award ( 1,000) for childminders who care for children with

More information

Draft Falls Prevention Strategy

Draft Falls Prevention Strategy Cheshire West & Chester Council Draft Falls Prevention Strategy 2017-2020 Visit: cheshirewestandchester.gov.uk Visit: cheshirewestandchester.gov.uk 02 Cheshire West and Chester Council Draft Falls Prevention

More information

Our Promise to You. We Make our Communities Safer. Find out about the services we provide and the standards you can expect to receive.

Our Promise to You. We Make our Communities Safer. Find out about the services we provide and the standards you can expect to receive. Our Promise to You We Make our Communities Safer Find out about the services we provide and the standards you can expect to receive. Service Charter 1 Service Charter 2 Contents For translations of this

More information

GOC Guidance for Witnesses in Fitness to Practise Committee Hearings

GOC Guidance for Witnesses in Fitness to Practise Committee Hearings GOC Guidance for Witnesses in Fitness to Practise Committee Hearings About us The GOC regulates opticians and optical businesses in the UK. There are currently around 26,000 optometrists, dispensing opticians,

More information

Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines

Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines Author Corporate Strategy & Policy Manager, Yorkshire & Humber Commissioning Support Unit Date August 2014

More information

FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE

FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE CONTENTS Section Page 1. Introduction 3 2. Access, Assessment and Referrals 4 3. Profile of Client Group 5 4. The Support

More information

Consultation on revised threshold criteria. December 2016

Consultation on revised threshold criteria. December 2016 Consultation on revised threshold criteria December 2016 The text of this document (but not the logo and branding) may be reproduced free of charge in any format or medium, as long as it is reproduced

More information

Responsibilities in a sexual relationship - Contact tracing

Responsibilities in a sexual relationship - Contact tracing P a g e 1 Responsibilities in a sexual relationship - Contact tracing This activity has been designed increase student familiarity with the NSW Health Play Safe website. Suggested duration: 50-60 minutes

More information

DISC Family Intervention Project who we are and what we do

DISC Family Intervention Project who we are and what we do DISC Family Intervention Project who we are and what we do PICTURE If you and your family are facing lots of problems it can be hard to know where to turn for the support you need. The Family Intervention

More information

Mental Capacity Implementation Programme. Mental Capacity Act 2005

Mental Capacity Implementation Programme. Mental Capacity Act 2005 Mental Capacity Implementation Programme Mental Capacity Act 2005 The Presentation Is an Overview and Will Cover: Part one - background and key policy Why we needed the act and who it affects The Mental

More information

A guide to our dental services for new and existing patients

A guide to our dental services for new and existing patients Brookfields Dental Clinic A guide to our dental services for new and existing patients Cambridgeshire Community Services NHS Trust: delivering excellence in dental care across Cambridgeshire, Peterborough

More information

Welcome to your Addiction Recovery Community Hub. Patient information leaflet ARCH North

Welcome to your Addiction Recovery Community Hub. Patient information leaflet ARCH North Welcome to your Addiction Recovery Community Hub Patient information leaflet ARCH North About Addiction Recovery Community Hub (ARCH) ARCH represents a new and exciting approach to drug and alcohol treatment

More information

Preparing for an Oral Hearing: Taxi, Limousine or other PDV Applications

Preparing for an Oral Hearing: Taxi, Limousine or other PDV Applications Reference Sheet 12 Preparing for an Oral Hearing: Taxi, Limousine or other PDV Applications This Reference Sheet will help you prepare for an oral hearing before the Passenger Transportation Board. You

More information

Electroconvulsive Therapy (ECT) Patient Information Leaflet

Electroconvulsive Therapy (ECT) Patient Information Leaflet Electroconvulsive Therapy (ECT) Patient Information Leaflet Contents Page Introduction 3 What is Electroconvulsive Therapy (ECT)? 3 Why has ECT been recommended? 3 What will happen if I have ECT? 3-4 How

More information

The Scottish Charity Regulator s complaints procedure: A guide for complainants

The Scottish Charity Regulator s complaints procedure: A guide for complainants The Scottish Charity Regulator s complaints procedure: A guide for complainants Updated - September 2018 Scottish Charity Regulator About us The Scottish Charity Regulator (OSCR) is a Non-Ministerial Department

More information

Special Education Fact Sheet. Special Education Impartial Hearings in New York City

Special Education Fact Sheet. Special Education Impartial Hearings in New York City New York Lawyers For The Public Interest, Inc. 151 West 30 th Street, 11 th Floor New York, NY 10001-4017 Tel 212-244-4664 Fax 212-244-4570 TTD 212-244-3692 www.nylpi.org Special Education Fact Sheet Special

More information

Electroconvulsive Therapy (ECT) Patient Information Leaflet

Electroconvulsive Therapy (ECT) Patient Information Leaflet Electroconvulsive Therapy (ECT) Patient Information Leaflet 2 Contents Page Introduction 3 What is Electroconvulsive Therapy (ECT)? 3 Why has ECT been recommended? 3 What will happen if I have ECT? 3-4

More information

This paper contains analysis of the results of these processes and sets out the programme of future development.

This paper contains analysis of the results of these processes and sets out the programme of future development. Fitness to Practise Committee, 14 February 2013 HCPC witness support programme Executive summary and recommendations Introduction This paper outlines the approach taken by HCPC in relation to witness management

More information

PROCEDURE Use of Translators and Interpreters. Number: E 0115 Date Published: 1 June 2016

PROCEDURE Use of Translators and Interpreters. Number: E 0115 Date Published: 1 June 2016 1.0 Summary of Changes This procedure has been amended to replace reference to ALS (Capital Translating and Interpreting) with Language Line. 2.0 What this Procedure is about This procedure guides officers

More information

Patient First. Aneurin Bevan University Health Board. Personal Responsibility. Values and Behaviours Framework. Passion for Improvement

Patient First. Aneurin Bevan University Health Board. Personal Responsibility. Values and Behaviours Framework. Passion for Improvement Patient First Personal Responsibility Aneurin Bevan University Health Board Passion for Improvement Values and Behaviours Framework Pride in What We Do Staff Information leaflet Why do we need a values

More information

SALE TENNIS CLUB Clarendon Crescent Sale Cheshire M33 2DE

SALE TENNIS CLUB Clarendon Crescent Sale Cheshire M33 2DE SALE TENNIS CLUB Clarendon Crescent Sale Cheshire M33 2DE SAFEGUARDING POLICY Introduction Sale Tennis Club is part of Sale Sports Club and its safeguarding and other policies sit within the overall policies

More information

The Accessible Information Standard - guidance for practices

The Accessible Information Standard - guidance for practices The Accessible Information Standard - guidance for practices The Accessible Information Standard guidance for practices The Accessible Information Standard (AIS) known officially as SCCI1605 Accessible

More information

About the OCD Support Group Charter

About the OCD Support Group Charter About the OCD Support Group Charter OCD Action is the national charity for people affected by Obsessive Compulsive Disorder (OCD). The Charity has been working with the network of independent local OCD

More information

Occupational therapy after stroke

Occupational therapy after stroke Call the Stroke Helpline: 0303 3033 100 or email: info@stroke.org.uk Occupational therapy after stroke This guide explains how occupational therapy can help your recovery and rehabilitation after a stroke.

More information

Sandbach & District. Handbook for Members

Sandbach & District. Handbook for Members Sandbach & District Handbook for Members 2015-2016 Contents Committee Members and Officers 2 Introduction 3 University of the Third Age (U3A) 3 National Resources 3 Resource Centre 3 Third Age Matters

More information

(City, State, Zip Code)

(City, State, Zip Code) This Partner Agency Agreement, dated this day of, 2015, is between COMMUNITY FOOD SHARE, INC. (CFS), whose address is 650 South Taylor Avenue, Louisville, CO 80027, and (Partner Agency) whose address is

More information

PROCEDURE Mental Capacity Act. Number: E 0503 Date Published: 20 January 2016

PROCEDURE Mental Capacity Act. Number: E 0503 Date Published: 20 January 2016 1.0 Summary of Changes This document has been redrafted and should be read in full by all officers and staff engaged in providing any response to the public concerning all aspects of Mental Health. This

More information

Equality Act 2010 Fact Sheet

Equality Act 2010 Fact Sheet Equality Act 2010 Fact Sheet Sex Equality The Equality Act (2010) consolidates all previous equality legislation and extends some protections to groups that were not previously covered. Although there

More information

Simple steps to start your own peer support group

Simple steps to start your own peer support group About Suffolk Mind Suffolk Mind is a registered charity affiliated to the national charity Mind and is committed to improving the lives of people with mental health issues in Suffolk. All of our services

More information

Local Offer for Sunderland Care Leavers

Local Offer for Sunderland Care Leavers Local Offer for Sunderland Care Leavers Introduction The aim of Together for Children s Local Offer is to tell you about all the support that we have in Sunderland for you as a care leaver. We know that

More information

By being part of The Vegan Society s Campaigner Network you are part of a growing global movement. By taking action in your own community, you can hel

By being part of The Vegan Society s Campaigner Network you are part of a growing global movement. By taking action in your own community, you can hel By being part of The Vegan Society s Campaigner Network you are part of a growing global movement. By taking action in your own community, you can help to raise awareness and campaign for lasting change

More information

The New Mental Health Act A Guide to Named Persons

The New Mental Health Act A Guide to Named Persons The New Mental Health Act A Guide to Named Persons The New Mental Health Act A Guide to Named Persons Scottish Executive, Edinburgh 2004 Crown copyright 2004 ISBN: 0-7559-4345-7 Scottish Executive St Andrew

More information

Worcestershire Dementia Strategy

Worcestershire Dementia Strategy Worcestershire Dementia Strategy An Easy Read Summary Introduction This is a plan about how we will support people with dementia, their families and carers in Worcestershire. This is called the Worcestershire

More information

Canada Service Canada Service Canada Service Canada Service Canada Service Canada Se. Service Charter. Our Commitment to Canadians

Canada Service Canada Service Canada Service Canada Service Canada Service Canada Se. Service Charter. Our Commitment to Canadians d rvice Canada rvice Canada rvic d rvice Canada rvice Canada rvice rv d rvice Canada rvice Canada rvice d rvice Canada rvice Canada rvice rv d rvice Canada rvice Canada rvice rv d rvice Canada rvice Canada

More information

Self-directed support

Self-directed support Self-directed support The Mental Capacity Act 2005 This gives a brief introduction to the Mental Capacity Act 2005. The Mental Capacity Act contains a lot of information and this gives a very general overview

More information

CHILDREN'S ADVOCACY CENTER of Laredo Webb County Volunteer Application

CHILDREN'S ADVOCACY CENTER of Laredo Webb County Volunteer Application CHILDREN'S ADVOCACY CENTER of Laredo Webb County Volunteer Application Thank you for your interest in volunteering with the Children s Advocacy Center of Laredo-Webb County. We look forward to working

More information

3 Kings Road, Prestwich, Manchester, M25 0LE

3 Kings Road, Prestwich, Manchester, M25 0LE 3 Kings Road, Prestwich, Manchester, M25 0LE 0161 773 7080 hello@loveteethdp.co.uk www.loveteethdp.co.uk Introduction Hello and a warm welcome to love-teeth Dental Practice. My name is Ilana Pine (BDS

More information

OCD SUPPORT GROUP CHARTER

OCD SUPPORT GROUP CHARTER OCD SUPPORT GROUP CHARTER 2014-2015 Table Of Contents About the OCD Support Group Charter Page: 3 The Charter: Aims of an OCD support group Page: 5 How OCD support groups are governed Page: 6 How OCD support

More information