Driving Up Quality Code Self-Assessment Summary and Actions

Size: px
Start display at page:

Download "Driving Up Quality Code Self-Assessment Summary and Actions"

Transcription

1 Driving Up Quality Code Self-Assessment Summary and Actions Introduction While the recommended self-assessment for the Driving up Quality Code follows a specific format, at mcch we continue to strive to drive up the quality of our services in a number of different ways. The following self-assessment is therefore based on the projects and work we have undertaken over the last couple of as follows: 1 World Cafe Event focussed on increased involvement of supported individuals 2 Surveys of supported individuals, their families and friends 3 Listening lunches by the CEO for staff, supported individuals and their carers 4 Quality Checkers (experts by experience) interviews with supported individuals 5 My Voice, My Story, My Way project 1 World Cafe Event focussed on increased involvement of supported individuals For many years mcch has tried to find a way to ensure meaningful involvement of the people we support. We have in the past set up a number of different forums. We ve had area committees, service user councils, and open forums in the past. We do have pockets of success within the organisation with a number of groups involving the people we support. Some committees i.e. Mental Health and Learning Disability have had two or more people we support on them. We also have a policy and procedure group and a peer support group which are both led by people we support. Involvement is also paramount in most of our recruitment to all level posts There are different levels of involvement and varied interest across the organisation. Some individuals appear in our involvement initiatives frequently, where others, despite showing an interest, don t volunteer their time. Despite these initiatives, no one department or Directorate has got it completely right and there is work to do. mcch are passionate about being a user led organisation and the World Cafe event has been pivotal in achieving this outcome for the future. On 22 nd October 2014 we held a world cafe event titled How can you help us lead mcch into the future. The event was well attended with people that we support, staff from all levels within the organisation, relatives and board members. We had representation from people across our mental health, autism and learning disability services Marjorie Brown, Head of Performance Page 1 of 6

2 The cafe discussions revolved around 6 key questions: 1. What does real inclusion mean? 2. How can the people we support help change how mcch runs? 3. How can people running meetings make sure everyone is involved? 4. How can the people we support help with managing mcch services? 5. How can mcch involve people with different needs? 6. How could mcch say thank you for helping us with our work? We had 6 facilitators and each facilitator owned a question. They then spent half an hour with each table on a rotation basis, gathering ideas and writing notes. People also wrote ideas and points to be raised on tablecloths and put parked items on flipcharts. A lot of information was gathered and collated and condensed responses to the questions were produced. The outcome from the event was the introduction of Involvement Committees and a Partnership Board, which have been developed to ensure that people we support (our beneficiaries) have the opportunity to meet formally with members of the mcch Board. This is in order to ensure that the people we support have the opportunity to provide feedback to the governance of the charity, and Trustees can seek the views of people we support directly. This will include items agreed in advance through planned agendas. The involvement at local level will be achieved in a number of ways, but primarily through a formal structure of involvement Committees, one each for Learning Disability and Mental Health. The Committees are comprised of 12 people we support and will be co-chaired by the Operations Director and a member of the group. Four representatives from each of the Learning Disability and Mental Health Involvement Committees will form the membership representing people we support at the Partnership Board. The role of the Partnership Board is: To provide a regular forum to enable the representatives from our Learning Disability and Mental Health Involvement Committees to meet with members of the mcch Board and provide feedback and make contributions to strategy discussions or items being considered by the mcch Board. On an annual basis to receive feedback on the overall performance of mcch and have the opportunity to give feedback to the board. To help the Trustees to understand of the views of the people we support. To assist the understanding of people we support of the role of the Trustees and enable people to consider applying for vacant positions on the mcch Board or other charitable organisations. We will review the work and terms of reference of the Partnership Board in 2017 to ensure that it continues to meet the original aims of the organisation and also the needs of supported individuals. Marjorie Brown, Head of Performance Page 2 of 6

3 2 Surveys of supported individuals, their families and friends An annual satisfaction survey of supported individuals, their families and friends is undertaken across all mcch services to obtain feedback on the service and support we provide to individuals. Our 2015 survey gave us some very positive feedback from respondents as follows: 97% of relatives and friends say that staff are friendly and helpful and 87% rate the staff as good or excellent 91% of supported individuals said that there were given choices regarding their support 96% said their privacy was respected 96% said they were supported to be safe, healthy and well 93% were happy with how they are involved in planning their support and 85% said they know who to talk to if they were unhappy or wanted to make a complaint 84% of the relatives and friends rated the quality of support as good or excellent 99% of residents and tenants told us they were satisfied with their home 98% of relatives and friends said there were happy with the standard of building and facilities The survey identified some improvement actions for us which we will address in 2016: Improve communication with relatives and friends. Continue to improve how we involve relatives and friends in support planning. Improve the frequency and choice of activities provided. Improve information on how to complain. Introduce a minimum standard of cleanliness for all our accommodation services. Residents have full control over the temperature in their home. Raise awareness of our housing handbook and our housing standards. Improve how we tell people how we use and keep their information. Click here to go to the survey responses on our website We are reviewing the way in which we undertake surveys and obtain feedback from supported individuals. The review will: Consider how best to involve our experts by experience (Quality Checkers) Research the use observational tools Investigate the use of assistive technology and identify appropriate tools The review will be undertaken in 2016 and new methods introduced in the survey undertaken in Marjorie Brown, Head of Performance Page 3 of 6

4 3 Listening lunches by the CEO for staff, supported individuals and their carers Listening lunches are an important way in which staff, supported individuals and their carers or relatives can give direct feedback to the CEO of mcch. From 2012 to 2015 a number of lunches were undertaken; we are reviewing this in 2016 to ensure that this valuable feedback system continues to provide us with views from a wide range of stakeholders. 4 Quality Checkers (experts by experience) interviews with supported individuals In 2013 we launched our new mission, vision & standards. To ensure we meet those standards we recruited a team of Quality Checkers. The Team is made up of people who receive support from mcch. They have been visiting our services and meeting with people we support to find out if we are meeting our new standards and to make sure people are getting support that they are happy with. The programme of visits commenced in May 2014 and we aim to undertaken around 36 service visits per year. The outcomes from the visits are reported back to the service for location improvements and to our senior managers at their Quarterly Performance Review; this is on-reported to our Trustees via the Strategy, Performance and Development Committee. We aim to review the Quality Checker function in 2016 to improve training, tools and reporting, and also aim to increase the number of Quality Checkers employed by mcch. 5 My Voice, My Story, My Way In 2013 mcch worked with Dir Nicola Grove from Openstorytellers to create a pilot training programme that helps the people we support to be able to create and share their life stories and memories with others. Sharing stories is something that we do every day, but many of the people we support find this hard. This might be because they don t remember well, can t communicate their experiences, or don t have the photos or objects to help them. We want everyone in our services to have their own personal story in a format that is suitable for them. The pilot was so successful that we started our own bespoke training programme in April 2015 called My Marjorie Brown, Head of Performance Page 4 of 6

5 Voice, My Story, My Way. It has gone from strength to strength with champions in almost all of our learning disability services. We now have over 50 champions working in 38 services across the South East. They are making a difference to many of the people we support. They are finding different and better ways of working together to share stories and life histories. We aim to continue with identifying and training champions and expanding the programme to cover all of our learning disability services. Click here to view the My Voice, My Story, My Way newsletter on our website. 6 Summary We are confident that we continue to assure and improve the quality of our services by varied methods and projects. We will consider using the Driving up Quality Assessment at our next review in April Action Plan An action plan has been produced following this review and can be found in Appendix 1. Marjorie Brown, Head of Performance Page 5 of 6

6 APPENDIX 1 ACTION PLAN: Action By When? Where are we now? 1. We will review the work and terms of reference of the Partnership Board in 2017 to ensure that it continues to meet the original aims of the organisation and also the needs of supported individuals. 2. We are reviewing the way in which we undertake surveys and obtain feedback from supported individuals. The review will: Consider how best to involve our experts by experience (Quality Checkers) Research the use observational tools Investigate the use of assistive technology and identify appropriate tools 3. Review system of listening lunches to ensure a programme is devised and adhered to and that the feedback from the lunches is captured and acted upon if necessary. 4. Review the Quality Checker function in 2016 to improve training, tools and reporting, and also aim to increase the number of Quality Checkers employed by mcch 5. My Voice, My Story, My Way: we will continue with identifying and training champions and expanding the programme to cover all of our learning disability services. 6. We will consider using the Driving up Quality Assessment at our next review in April By May 2017 By October 2016 By July 2016 By July 2016 June 2017 March 2017 Marjorie Brown, Head of Performance Page 6 of 6

Dimensions Self Assessment Report

Dimensions Self Assessment Report Dimensions Self Assessment Report Driving up Quality Code How we self-assessed: We held several events in different parts of the country over many months to get a true picture of what everybody thinks

More information

CSSIW Participation Plan. Working Together to Improve Social Care Services

CSSIW Participation Plan. Working Together to Improve Social Care Services CSSIW Participation Plan Working Together to Improve Social Care Services Printed on recycled paper Print ISBN 978 0 7504 8280 6 Digital ISBN 978 0 7504 8281 3 Crown copyright 2012 WG16698 Introduction

More information

Nacro Housing Review

Nacro Housing Review My home, my year Nacro Housing Review 2012-2013 1 Message from the Chair Housing and support services are a very important part of what we do at Nacro. As a sign of our commitment to your housing services,

More information

Tenant & Service User Involvement Strategy

Tenant & Service User Involvement Strategy Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 1 of 9 Tenant & Service User Involvement Strategy 1. Introduction 1.1 Loreburn's Mission Statement is "Delivering Excellence" and we see

More information

Greater Gwent Citizens Panel annual report

Greater Gwent Citizens Panel annual report Easy Read Greater Gwent Citizens Panel annual report What we did from 2016 to 2017 This is an easy read version of Greater Gwent Citizens Panel Annual Report 2016 2017 November 2017 How to use this document

More information

Tuesday 17 December 2013 Thurrock Disability Partnership Board Anne s Update /2. ANNE s UPDATE

Tuesday 17 December 2013 Thurrock Disability Partnership Board Anne s Update /2. ANNE s UPDATE ANNE s UPDATE This is a snapshot of what organisations are doing for Thurrock, don t worry I will only pick out a couple of items to read out, this is for your information. I have tried to write this document

More information

Consumer Participation Plan Summary

Consumer Participation Plan Summary Consumer Participation Plan Summary 2013-2016 Table of Contents 1. Summary... 1 6. Consumer, Carer and Community Participation Plan... 3 6.1 Aim... 3 6.2 Objectives... 3 6.3 Strategies... 4 7. Strategies

More information

Scottish Autism - Oban Autism Resources Day Care of Children Lorne Resource Centre Soroba Road Oban PA34 4HY

Scottish Autism - Oban Autism Resources Day Care of Children Lorne Resource Centre Soroba Road Oban PA34 4HY Scottish Autism - Oban Autism Resources Day Care of Children Lorne Resource Centre Soroba Road Oban PA34 4HY Inspected by: Sheila Baird Type of inspection: Unannounced Inspection completed on: 4 November

More information

Mental Wellbeing in Norfolk and Waveney

Mental Wellbeing in Norfolk and Waveney Mental Wellbeing in Norfolk and Waveney Shaping the Future What you told us and what happens now Easy Read Version 1 What is in this document? Page 3 6: What is this document about? Pages 7 10: What you

More information

Final Report for kent county Council 2015

Final Report for kent county Council 2015 Final Report for kent county Council 2015 Contents Introduction 3 About LILAC 3 The Team 3 The Assessment 4 Summary of Assessment 4 The Full Findings Standard 2: Style of leadership 6 Standard 3: Structures

More information

Transforming Care Together Patient centred approach

Transforming Care Together Patient centred approach Transforming Care Together Patient centred approach Transforming Care Together is the name for a new partnership agreement between three NHS Trusts in the Birmingham and Black Country area: Birmingham

More information

Portsmouth Children Social Care Participation Strategy

Portsmouth Children Social Care Participation Strategy Portsmouth Children Social Care Participation Strategy 2016-2019 Introduction We should listen to foster carers, acknowledge what they see, hear and feel about the child and their views kept central to

More information

This document is to be used as reference for the Community Garden Committee should circumstances change, this arrangement will be reviewed.

This document is to be used as reference for the Community Garden Committee should circumstances change, this arrangement will be reviewed. Governing Relationship with Bankside Open Spaces Trust (BOST) Terms of Reference for the Community Garden Committee at Tate Modern under the Bankside Open Spaces Trust (BOST) Umbrella This document is

More information

Report to the Merton Clinical Commissioning Group Governing Body

Report to the Merton Clinical Commissioning Group Governing Body MCCG Board : 27.09.12 Pt1 : 7.5 : Att 11 Report to the Merton Clinical Commissioning Group Governing Body Date of Meeting: Thursday, 27 th Agenda No: 7.5 ATTACHMENT 11 Title of Document: Implementation

More information

The New Neighborhood Block Club Manual for Constituents and Organizers. A Guide Book written and prepared by Dan Kleinman Second Edition January 2016

The New Neighborhood Block Club Manual for Constituents and Organizers. A Guide Book written and prepared by Dan Kleinman Second Edition January 2016 The New Neighborhood Block Club Manual for Constituents and Organizers A Guide Book written and prepared by Second Edition January 2016 This belongs to Block Club Organizer 2 What is: a Block Club A block

More information

Hope Farm Medical Centre Patient Participation Group Meeting Date of Meeting: 17 th January 2017

Hope Farm Medical Centre Patient Participation Group Meeting Date of Meeting: 17 th January 2017 Meeting: Hope Farm Medical Centre Patient Participation Group Meeting Date of Meeting: 17 th January 2017 Delegates Present & apologies: Present: Ken Salter (chair) Carol Williams Sue MacDonald Keith Anderton

More information

Information Pack. Staff Recruitment. Fundraising Manager

Information Pack. Staff Recruitment. Fundraising Manager Information Pack Staff Recruitment Fundraising Manager JULY 2018 1 SWEDA The story so Far..... Somerset & Wessex Eating Disorders Association, better known as SWEDA, is a regional charity supporting people

More information

Brighton and Hove Learning Disability Partnership Board Minutes of Meeting 17 th May 2010

Brighton and Hove Learning Disability Partnership Board Minutes of Meeting 17 th May 2010 Present: Cllr Dee Simson... Deputy Co-Chair Sarah Watson...Deputy Co-Chair Diana Bernhardt... Lead Commissioner for Learning Disabilities Betty Vincent... Link Group Sarah Pickard... Link Group Support

More information

Annual Report 2014/15

Annual Report 2014/15 Annual Report 2014/15 8 Performing Arts students rehearsing for the Who are you really talking to? flash mob 2 Foreword The Student LSCB was formed in January 2013 to advise the Board from a young person

More information

London. London. Last year, as Speaking Up and Advocacy Partners, we:

London. London. Last year, as Speaking Up and Advocacy Partners, we: Easy Read Last year, as Speaking Up and Advocacy Partners, we: worked with 10,139 people had 113 services, in 36 areas gave out 453 of our easyread SEN resources had 534 paid staff and volunteers working

More information

CHARTER FOR INVOLVEMENT. National Involvement Network

CHARTER FOR INVOLVEMENT. National Involvement Network CHARTER FOR INVOLVEMENT National Involvement Network 1 What is the Charter? 2 Who has written the Charter? 4 Why is there a tiger on the front? 5 What is the aim of the Charter? 8 The 12 Statements 46

More information

EasyRead guide to the PowerPoint slides. This is an EasyRead guide to the slides you will see on the screen.

EasyRead guide to the PowerPoint slides. This is an EasyRead guide to the slides you will see on the screen. EasyRead guide to the PowerPoint slides This is an EasyRead guide to the slides you will see on the screen. It has the slide you will see on the screen at the top of the page and an EasyRead of what it

More information

UPDATE REPORT JULY 2016

UPDATE REPORT JULY 2016 UPDATE REPORT JULY 2016 Patient Engagement Day Events in Hospital and GP settings From September 2015 to May 2016, Patient Engagement events were undertaken in hospital settings and revealed the value

More information

Partnerships Inspiring Changes

Partnerships Inspiring Changes Partnerships Inspiring Changes NHS Confederation 4 June14 Paul Sanguinazzi Head of Involvement Nottinghamshire Healthcare Provides integrated healthcare services, including mental health, learning disability

More information

Chair - Pwyllgor Cymru Job Description

Chair - Pwyllgor Cymru Job Description Mind Cymru Chair - Pwyllgor Cymru Chair - Pwyllgor Cymru Job Description We re Mind, the mental health charity. We won t give up until everyone experiencing a mental health problem gets support and respect.

More information

Evaluation report for The Advocacy Project. Executive Summary

Evaluation report for The Advocacy Project. Executive Summary Evaluation report for The Advocacy Project Executive Summary 2015 Acknowledgements We were privileged to have had this opportunity to spend time at The Advocacy Project and to learn more about the valuable

More information

Staying Strong - but for how long? A follow up to the Staying Strong Guide produced by The National Forum of People with Learning Difficulties.

Staying Strong - but for how long? A follow up to the Staying Strong Guide produced by The National Forum of People with Learning Difficulties. Staying Strong - but for how long? A follow up to the Staying Strong Guide produced by The National Forum of People with Learning Difficulties. Staying Strong but for how long? This report has been written

More information

Engaging People Strategy

Engaging People Strategy Engaging People Strategy 2014-2020 Author: Rosemary Hampson, Public Partnership Co-ordinator Executive Lead Officer: Richard Norris, Director, Scottish Health Council Last updated: September 2014 Status:

More information

Co-Production Agreement for Health and Social Care in Hackney and the City of London

Co-Production Agreement for Health and Social Care in Hackney and the City of London Co-Production Agreement for Health and Social Care in Hackney and the City of London Co-Production is about organisations working together with people to improve services. This is an Agreement about working

More information

Action Together CIO - Membership Form

Action Together CIO - Membership Form Action Together CIO - Membership Form *Please read the information below and complete this form if you want to become a member of Action Together* 1. Our Membership Offer Action Together is a member based

More information

Transforming Care Together Patient centred approach

Transforming Care Together Patient centred approach Transforming Care Together Patient centred approach Transforming Care Together is the name for a new partnership agreement between three NHS Trusts in the Birmingham and Black Country area: Birmingham

More information

MENTAL HEALTH SERVICE USER INVOLVEMENT Service User Involvement Project Worker The job description does not form part of the contract of employment

MENTAL HEALTH SERVICE USER INVOLVEMENT Service User Involvement Project Worker The job description does not form part of the contract of employment MENTAL HEALTH SERVICE USER INVOLVEMENT Service User Involvement Project Worker The job description does not form part of the contract of employment Salary: SCP 14-16 Hours: 37.5 hours per week Reports

More information

NHS Enfield Clinical Commissioning Group Voluntary and Community Stakeholder Reference Group Terms of Reference

NHS Enfield Clinical Commissioning Group Voluntary and Community Stakeholder Reference Group Terms of Reference NHS Enfield Clinical Commissioning Group Voluntary and Community Stakeholder Reference Group Terms of Reference 1. GENERAL These terms of reference set out the membership, remit responsibilities and reporting

More information

IAPT for SMI: Findings from the evaluation of service user experiences. Julie Billsborough & Lisa Couperthwaite, Researchers at the McPin Foundation

IAPT for SMI: Findings from the evaluation of service user experiences. Julie Billsborough & Lisa Couperthwaite, Researchers at the McPin Foundation IAPT for SMI: Findings from the evaluation of service user experiences Julie Billsborough & Lisa Couperthwaite, Researchers at the McPin Foundation About us A small, specialist mental health research charity

More information

Strengths based social care in Leeds City Council

Strengths based social care in Leeds City Council Strengths based social care in Leeds City Council The way we provide social care in Leeds has undergone something of a quiet revolution over the past year. We ve long aspired to offer support in a way

More information

About the Ageing Better programme

About the Ageing Better programme Ageing Better Crossgates Lunch Club, Leeds About the Ageing Better programme Ageing Better is a National Lottery funded programme set up by the Big Lottery Fund, the largest funder of community activity

More information

Volunteering in NHSScotland Developing and Sustaining Volunteering in NHSScotland

Volunteering in NHSScotland Developing and Sustaining Volunteering in NHSScotland NG11-07 ing in NHSScotland Developing and Sustaining ing in NHSScotland Outcomes The National Group for ing in NHS Scotland agreed the outcomes below which formed the basis of the programme to develop

More information

Prostate Cancer UK is a registered charity in England and Wales ( ) and in Scotland (SC039332). A company limited by guarantee registered

Prostate Cancer UK is a registered charity in England and Wales ( ) and in Scotland (SC039332). A company limited by guarantee registered Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). A company limited by guarantee registered number 2653887 (England and Wales). Men with prostate cancer,

More information

Performance Management Framework Outcomes for Healthwatch Kent June 2016

Performance Management Framework Outcomes for Healthwatch Kent June 2016 Performance Management Framework Outcomes for Healthwatch Kent June 2016 A. Making a difference locally Outcome Statutory Function Examples of Good Outcomes/ 1. Local Healthwatch investigations bring added

More information

Autism Action Network Charter

Autism Action Network Charter Autism Action Network Charter Introduction The Autism Action Network is an exciting opportunity for you to be part of a passionate community committed to helping people with autism to live the life they

More information

Investing in Wythenshawe

Investing in Wythenshawe Community Investment Woodhouse Park Lifestyle Centre Investing in Wythenshawe Welcome Contents 2 Out and About: Our Community Centres Woodhouse Park Lifestyle Centre All housing associations invest in

More information

Making better mental health happen

Making better mental health happen Making better mental health happen Raising awareness internally If you believe in better mental health there s lots of ways you can help to change how we all think and act when it comes to wellbeing. Get

More information

Service User Champion Forum

Service User Champion Forum Service User Champion Forum Salford Royal NHS Foundation Trust Launch Event 23 rd April 2013 Frank Rifkin Lecture Theatre Speakers Tammy Pike (SRFT Inclusion Manager) Chris Brookes (Executive Medical Director

More information

Health and Wellbeing Strategy 2016 to 2021 Summary Document

Health and Wellbeing Strategy 2016 to 2021 Summary Document Health and Wellbeing Strategy 2016 to 2021 Summary Document 1 Health and Wellbeing Strategy 2016-2021 Summary document Introduction The Doncaster Health and Wellbeing Board is a formal Board which was

More information

Consumer Participation Strategy

Consumer Participation Strategy Consumer Participation Strategy Plan Implementation Period 2011-2013 Date: 24 December 2010 Developed by: NEMICS Directorate in consultation with Acknowledgements and thank you to: s, Dr Ian Roos (Cancer

More information

Quality Checking the gateway to taking control of our lives Dr THOMAS DOUKAS.

Quality Checking the gateway to taking control of our lives Dr THOMAS DOUKAS. Quality Checking the gateway to taking control of our lives Dr THOMAS DOUKAS About Choice Support? Choice Support is a leading social care charity providing services to people with a wide range of support

More information

Patient Participation Group (PPG) Toolkit 2017

Patient Participation Group (PPG) Toolkit 2017 Patient Participation Group (PPG) Toolkit 2017 Our PPG doesn t solely rely on meetings to function as an effective PPG or improve practice-patient relationship. We put on events throughout the year to

More information

NHS Youth Forum

NHS Youth Forum Closing date: Wednesday 16 th May, 10am NHS Youth Forum 2018-19 Application Pack About the NHS Youth Forum Children and young people make up nearly 25% of the population in England, 40% of all primary

More information

Engagement undertaken since April 2014

Engagement undertaken since April 2014 Introduction Children and Young People Findings and Outcomes Report April 2014 - March, 2015 One in four Lewisham residents is under 19 years old. Healthwatch Lewisham has a responsibility to engage with

More information

Managing conversations around mental health. Blue Light Programme mind.org.uk/bluelight

Managing conversations around mental health. Blue Light Programme mind.org.uk/bluelight Managing conversations around mental health Blue Light Programme 1 Managing conversations around mental health Managing conversations about mental wellbeing Find a quiet place with an informal atmosphere,

More information

Survey of local governors associations. May 2016

Survey of local governors associations. May 2016 Survey of local governors associations May 2016 We last surveyed local associations in May 2014. Since then the pace of change in governance and schools more generally has been rapid. This survey was designed

More information

Survey of local governors associations 2014

Survey of local governors associations 2014 Survey of local governors associations 2014 Thank you to the 30 local associations that took part in our survey. This represents just under half of the local associations who are in membership of National

More information

INVOLVING YOU. Personal and Public Involvement Strategy

INVOLVING YOU. Personal and Public Involvement Strategy INVOLVING YOU Personal and Public Involvement Strategy How to receive a copy of this plan If you want to receive a copy of Involving You please contact: Elaine Campbell Corporate Planning and Consultation

More information

Community Advisory Council Terms of Reference

Community Advisory Council Terms of Reference Community Advisory Council Terms of Reference The role of the Community Advisory Councils (CACs) is to provide the Board of the Sunshine Coast Health Network Ltd (SCHN) trading as Central Queensland, Wide

More information

Achieving Excellence Our Year in Quality...

Achieving Excellence Our Year in Quality... Achieving Excellence Our Year in Quality... Why Quality is Important to us... Foreword from Chris Barker, Director of Services and Quality Lead In 2016, we published Achieving Excellence, a refreshed version

More information

Greetings friends of MEDA...

Greetings friends of MEDA... Issue 1, 2018 March 2018 Phone: 9877 7990 c/o White Horse Community Centre, Level 1, Suite 4, 79 Mahoney s Rd. Forest Hill, VIC 3131 office@meda.org.au www.meda.org.au Melbourne East Disability Advocacy

More information

People who came to the meeting

People who came to the meeting Lancashire Learning Disability Partnership Board held on 7 September 2016 at 10.00 am Cabinet Room C, County Hall, Preston Meeting Notes from an Extraordinary Meeting Introductions People who came to the

More information

Staying Strong. Taking self advocacy into the future. How to find more money for your group Advice on fundraising and saving money

Staying Strong. Taking self advocacy into the future. How to find more money for your group Advice on fundraising and saving money Staying Strong Taking self advocacy into the future How to find more money for your group Advice on fundraising and saving money Self advocacy is changing Find out why. Learn how your group can stay one

More information

Engaging with Under-Represented Populations

Engaging with Under-Represented Populations Engaging with Under-Represented Populations Kent and Medway Sports Conference 2017 26 September 2017 Enhancing Lifestyles Through Sport Active 50 Overview What is Active 50? What does it look like? Keys

More information

Developing a Public Representative Network

Developing a Public Representative Network Developing a Public Representative Network Report of public representative networking event, 20 th February 2017 Contents Developing a Public Representative Network... 2 Summary... 2 1. Background... 2

More information

Finished at School Self audit Tool

Finished at School Self audit Tool elf audit Tool Finished at chool elf audit Tool Introduction This self audit tool is based on the key learning points from the Finished at chool Programme (Fa Programme). It has been designed to support

More information

Local Healthwatch Quality Statements. February 2016

Local Healthwatch Quality Statements. February 2016 Local Healthwatch Quality Statements February 2016 Local Healthwatch Quality Statements Contents 1 About the Quality Statements... 3 1.1 Strategic context and relationships... 5 1.2 Community voice and

More information

Mental Health Charter for Sport and Recreation The next steps

Mental Health Charter for Sport and Recreation The next steps Mental Health Charter for Sport and Recreation The next steps As a signatory of the Mental Health Charter for Sport and Recreation we are committed to taking action across the following six areas: 1. Use

More information

GRANGE PARK SURGERY LOCAL PATIENT PARTICIPATION REPORT

GRANGE PARK SURGERY LOCAL PATIENT PARTICIPATION REPORT GRANGE PARK SURGERY LOCAL PATIENT PARTICIPATION REPORT Date: February 2012 1. Introduction The Patient Participation Group (PPG) at Grange Park Surgery was established in 2009 with the first open meeting

More information

Volunteer Information Pack. Do something wonderful...

Volunteer Information Pack. Do something wonderful... Volunteer Information Pack Do something wonderful... Volunteering is at the heart of the work that Family Lives delivers As an organisation we have a proud history spanning over three decades in which

More information

HEALTHWATCH AND HEALTH AND WELLBEING BOARDS

HEALTHWATCH AND HEALTH AND WELLBEING BOARDS HEALTHWATCH AND HEALTH AND WELLBEING BOARDS INTRODUCTION In April 2013 local Healthwatch organisations came into being. The national body, Healthwatch England, with clear responsibilities and powers, was

More information

Volunteer and Involvement Officer (Bromley & Lewisham) Recruitment Pack

Volunteer and Involvement Officer (Bromley & Lewisham) Recruitment Pack Volunteer and Involvement Officer (Bromley & Lewisham) Recruitment Pack 1 Healthwatch Bromley Community House South Street Bromley BR1 1RH 0208 315 1916 www.healthwatchbromley.co.uk 2 Contents Introduction

More information

Welcome to Lead Scotland Specialists in Linking Education and Disability

Welcome to Lead Scotland Specialists in Linking Education and Disability Welcome to Lead Scotland Specialists in Linking Education and Disability Lead Scotland - Scottish charity no 003949. Company Ltd by Guarantee, registered in Scotland, 110186. Lead Scotland, Linking Education

More information

Our Pledge to Children in Care and Care Leavers

Our Pledge to Children in Care and Care Leavers Our Pledge to Children in Care and Care Leavers 1 Designed and printed by Bristol City Council, Bristol Design OCTOBER 15 BD7047 Bristol Corporate Parenting Strategy The Bristol Pledge The pledge is a

More information

Online Community Coordinator

Online Community Coordinator Online Community Coordinator 6 months fixed term The Online Community Coordinator is part of the Patient Services Team, providing support and information to anyone affected by blood cancer via phone, email,

More information

Consultation on the role of the Scottish Health Council

Consultation on the role of the Scottish Health Council Consultation on the role of the Scottish Health Council What you told us and what we will do next March 2018 Healthcare Improvement Scotland 2018 Published March 2018 This document is licensed under the

More information

Patient Engagement Representative Recruitment Strategy

Patient Engagement Representative Recruitment Strategy Patient Engagement Representative Recruitment Strategy Introduction This Patient Engagement Group Representative Recruitment strategy outlines the objectives and actions the CCG will take to recruit new

More information

Bexley Voice Annual General Meeting. 19 th September 2018

Bexley Voice Annual General Meeting. 19 th September 2018 Bexley Voice Annual General Meeting 19 th September 2018 Welcome to our 9 th Bexley Voice Annual General Meeting. Overview of our core activity 2017 ~ 2018 Plans for the future Opportunities to get involved

More information

DOING IT YOUR WAY TOGETHER S STRATEGY 2014/ /19

DOING IT YOUR WAY TOGETHER S STRATEGY 2014/ /19 DOING IT YOUR WAY TOGETHER S STRATEGY 2014/15 2018/19 Why is Together s role important? Experiencing mental distress is frightening and can lead to long-term disadvantage. Mental illness still carries

More information

Dementia Strategy MICB4336

Dementia Strategy MICB4336 Dementia Strategy 2013-2018 MICB4336 Executive summary The purpose of this document is to set out South Tees Hospitals Foundation Trust s five year strategy for improving care and experience for people

More information

ENABLE Scotland. Edinburgh ACE. Annual Report 2017

ENABLE Scotland. Edinburgh ACE. Annual Report 2017 ENABLE Scotland Edinburgh ACE Annual Report 2017 ACE is an Active Community of Empowered people who have learning disabilities. ACE challenges the barriers to an equal society for every person who has

More information

Warrington Health Forum Terms of Reference

Warrington Health Forum Terms of Reference Warrington Health Forum Terms of Reference Title Accountable to How is accountability demonstrated Warrington Health Forum Warrington Clinical Commissioning Group Quality Committee Written and verbal reports

More information

National Inspection of services that support looked after children and care leavers

National Inspection of services that support looked after children and care leavers National Inspection of services that support looked after children and care leavers Introduction Children and young people that are looked after and those leaving care need the best support possible. Support

More information

Patient and Carer Network. Work Plan

Patient and Carer Network. Work Plan Patient and Carer Network Work Plan 2016 2020 Introduction from our chair When it was established over a decade ago, the RCP s Patient and Carer Network (PCN) led the way in mapping and articulating the

More information

FORWARD PLAN 2015/16 SERVICE PATIENT AND PUBLIC INVOLVEMENT ANTI-COAGULATION COMMUNITY PHARMACY DOMICILIARY MEDICINE REVIEW SERVICE

FORWARD PLAN 2015/16 SERVICE PATIENT AND PUBLIC INVOLVEMENT ANTI-COAGULATION COMMUNITY PHARMACY DOMICILIARY MEDICINE REVIEW SERVICE FORWARD PLAN 2015/16 SERVICE PATIENT AND PUBLIC INVOLVEMENT ANTI-COAGULATION There are plans to hold a patient event in November with the aim of informing patients that the anticoagulation service will

More information

TIME TO CHANGE Employer Pledge Action Plan

TIME TO CHANGE Employer Pledge Action Plan TIME TO CHANGE Employer Pledge Action Plan 1 ABOUT TIME TO CHANGE Time to Change is a growing movement of people changing how we all think and act about mental health problems. Led by the charities Mind

More information

Position Description Ovarian Cancer Australia Support Coordinator, Support Programs

Position Description Ovarian Cancer Australia Support Coordinator, Support Programs Position Description Ovarian Cancer Australia Support, Position Purpose The Support, is one of three roles responsible for the further development, coordination and implementation of Ovarian Cancer Australia

More information

Communications and Engagement Approach

Communications and Engagement Approach Communications and Engagement Approach 2016-2020 NHS Cumbria CCG commissioning hospital and community services to get the best healthcare and health outcomes for our communities Contents Section 1 Section

More information

Engagement Newsletter

Engagement Newsletter Engagement Newsletter July 2018 Edition Engagement Newsletter This Month Engagement Spotlight: Social Media EASS teams up with Disability Wales Planning new advice aids New advisers Isle of Man visit Success

More information

Personal and Public Involvement (PPI) Panel Action Plan. September 2010 August 2011

Personal and Public Involvement (PPI) Panel Action Plan. September 2010 August 2011 Personal and Public Involvement (PPI) Panel Action Plan September 2010 August 2011 Introduction In 2009, the Southern Health and Social Care Trust developed a draft PPI Action Plan Framework which outlined

More information

Bristol Parks Forum Terms of Reference

Bristol Parks Forum Terms of Reference 1. Introduction: Bristol Parks Forum Terms of Reference These terms of reference were developed following three consultation workshops involving twenty-two park groups and city wide organisations with

More information

Your Voices Amplified

Your Voices Amplified Your Voices Amplified Oct 2017 Your Voices Amplified Your voice matters that s why Amplified is making sure that children, young people and their families can all have their say when it comes to the mental

More information

Changing Lives Nationwide

Changing Lives Nationwide Changing Lives Nationwide Strategic Plan 2015-2018 1. Introduction 2. Overall themes for 2015-18 3. Vision & principles 4. Strategic planning 5. Operational priorities & activities 6. About OCD & OCD Action

More information

Dorset Special Educational Needs and Disabilities (SEND) Communications Strategy. Final version agreed at SEND Delivery Board on 8 January

Dorset Special Educational Needs and Disabilities (SEND) Communications Strategy. Final version agreed at SEND Delivery Board on 8 January Dorset Special Educational Needs and Disabilities (SEND) Communications Strategy Final version agreed at SEND Delivery Board on 8 January 1. Background Dorset County Council and NHS Dorset Clinical Commissioning

More information

A health and social care service that is shaped by patients, clients, carers and communities.

A health and social care service that is shaped by patients, clients, carers and communities. Our Year 2012/13 1 Our vision A health and social care service that is shaped by patients, clients, carers and communities. Our purpose To be an influential and independent voice that makes a positive

More information

Making it Real in Cambridgeshire. Action Plan Review. June July

Making it Real in Cambridgeshire. Action Plan Review. June July Making it Real in Cambridgeshire Action Plan Review June July 2015 www.cambridgeshire.gov.uk Contents Introduction 1 What is Making it Real? 2 Themes 3 I statements 3 What Cambridgeshire did 4 Who we consulted

More information

Healthwatch Cheshire CIC Board Recruitment Information Pack

Healthwatch Cheshire CIC Board Recruitment Information Pack Healthwatch Cheshire CIC Board Recruitment Information Pack ` Healthwatch Cheshire CIC is looking to recruit 7 lay people from all communities across both Cheshire East and Cheshire West to become members

More information

Engaging with our stakeholders

Engaging with our stakeholders Engaging with our stakeholders Report to: Board Date: 27 June 2014 Report by: Report No: Jenny Copland, Senior Communications Adviser Agenda Item: 6.3 PURPOSE OF REPORT To propose a format and processes

More information

Consumer and Community Participation Policy

Consumer and Community Participation Policy Consumer and Community Participation Policy Application Exceptions Legal and regulatory framework Standards All parts of VAC including all Board members, employees, consultants, students, and volunteers

More information

Minutes of Healthwatch Sefton Steering Group meeting.

Minutes of Healthwatch Sefton Steering Group meeting. Page1 Minutes of Healthwatch Sefton Steering Group meeting. Held on 11 th December 2013. Board Room. 3 rd Floor, Suite 3B, North Wing, Burlington House Crosby Road North, Waterloo. L22 0LG 1. Welcome,

More information

Volunteer Satisfaction Survey

Volunteer Satisfaction Survey 2017-18 Volunteer Satisfaction Survey The key points Making Norfolk a great place to grow older Contents Section 1 Introduction Section 2 Results Section 3 Actions Response rate Service type Length of

More information

Hos t T oolkit 20 18

Hos t T oolkit 20 18 Host Toolkit 2018 YOUR VOICE MATTERS. 2 Blue Grass Community Foundation is celebrating its golden anniversary 50 years of inspiring generosity. The Community Foundation was created from the passion of

More information

Sandwell Safeguarding Adults Board. ANNUAL REPORT 2016/2017 Executive Summary

Sandwell Safeguarding Adults Board. ANNUAL REPORT 2016/2017 Executive Summary Sandwell Safeguarding Adults Board SSAB@SSAdultsBoard ANNUAL REPORT 2016/2017 Executive Summary SEE SOMETHING DO SOMETHING Safeguarding is everyone s business SEE SOMETHING If you are concerned that an

More information

Patient and public involvement. Guidance for researchers

Patient and public involvement. Guidance for researchers Patient and public involvement Guidance for researchers Contents What is patient and public involvement and why is it important? 3 Benefits of patient and public involvement for researchers 4 Levels of

More information

Shaping our future. Our strategy for

Shaping our future. Our strategy for Shaping our future Our strategy for 2018-2023 Contents Introduction 3 Our journey 4 Looking ahead 5 Our ambition 6 Our role 8 A changing world 9 Our future aims 10 Have your say 14 2 Introduction Healthwatch

More information