Support Facilitator Partners in Recovery Strathpine

Transcription

1 Position Description July 2014 Position description Support Facilitator Partners in Recovery Strathpine Section A: position details Employment Status Classification and Salary Location: Hours: Full time $70,000 per annum Neami Strathpine covering Brisbane Metro North area Monday to Friday 8.30am until 5.00pm Contract details: Temporary Contract until 30 June 2016 Organisational context Neami National is a community-based recovery and rehabilitation service supporting people living with mental illness and psychiatric disability to improve their health, live independently and pursue a life based on their own strengths, values and goals. We provide services in more than 36 locations, ranging from the inner-city and suburbs to regional and remote parts of Australia. Our vision is for full citizenship for all people living with a mental illness in Australian society. Our mission is to improve mental health and wellbeing in local communities across the country. We believe that recovery is an individual process and that with the right kind of support everyone can live a life based on their own strengths, values and goals for the future. We use an approach called the Collaborative Recovery Model (CRM) to support people through our services. The CRM assists individuals to identify their personal strengths and values, to set goals and then helps them make progress towards achieving them. We are a smoke free organisation. Position overview The Support Facilitator will be part of the Partners in Recovery Program (PIR). The PIR program aims to support consumers with a severe and persistent mental illness, who also have many needs, and their carers and families to access services and supports from multiple sectors. The role of the Support Facilitator is to coordinate, facilitate and maintain access to the required services. A key component of the role is to work collaboratively with a range of organisations, including primary health care providers to ensure the seamless access and provision of multiple services to consumers with complex needs. The Support Facilitator will also actively seek to resolve systemic issues at a service/program level that may prevent or hinder access for PIR consumers. The Support Facilitator will be part of the Neami staff team and will work within a collaborative team approach. The position is supported by regular opportunities to reflect upon practice and access comprehensive training and development. By using a community development approach, the Support Facilitator will build their local knowledge of the available services and will seek to encourage a recovery orientated approach by these services. neaminational.org.au 1 of 7

2 Period of employment The position is subject to a 3-month probationary period, and will end on 30 th June Accountability The Support Facilitator is accountable to the Service Manager the Senior Support Facilitator. Conditions of employment The terms and conditions of employment will be in accordance with the Neami National Employment Agreement. The salary will be $70,000 per annum. A number of benefits are available to all staff, including generous salary packaging, increasing the take home wage by more than $7,000 p.a. Criminal record checks are mandatory for all new appointments. Neami will cover the cost of an Australian check. Where a new employee has lived outside of Australia for 12 months or more within the last 10 years, the cost of an International check will be borne by the applicant (~$129.00). Section B: how to apply Application Procedure: To discuss the position, please contact: Anne-Marie O Brien Title: PIR Service Manager Strathpine Contact Phone Number: 07) Applications should include a CV and a Cover Letter explaining your interest in the position and working at Neami National. To apply, please: Include three current referees. Refer to the Apply for a Job tab on our website to submit your application. Ensure the files are in Word (.doc) or Adobe Reader (.pdf) format. Closing date for applications: Sunday 27 th July 2014 Please visit neaminational.org.au for more information on our organisation, services and other employment opportunities around Australia. Information session We warmly invite you to an information session on Thursday 17th of July at 5.00pm Neami National Strathpine Unit 2, 356 Gympie Road, Strathpine, QLD 4500 Take the opportunity to hear about what services Neami provides within our community and our strengths based approach to how we work with consumers. Learn about our environment, values and commitment to empowerment we strive to promote with all people involved with Neami 2 of 7

3 Section C: key responsibilities Provide a coordinated service to consumers Accept referrals and engage with potential PIR consumers and their support networks Utilise different strategies to support engagement with consumers disconnected from the service system Assess individual consumer needs and collaboratively develop a PIR Action Plan that is implemented, monitored and reviewed regularly Engage with and work collaboratively with the existing care coordination activities that may already be in place Involve carers, family and friends as identified by the consumer in the development and implementation of the Action Plan Facilitate the engagement of services for PIR consumers, including primary health care services. Utilise conflict resolutions skills and participate in cross program/service coordination to resolve systemic issues Advocate for the consumer as needed or requested Contribute to service mapping and gap analysis in your area Participate fully as a team member Using the team approach to support work, co-operate closely with other team members and service providers to ensure continuity of care and provision of a comprehensive service Actively participate in reflective practice through team meetings, decision-making processes, service planning sessions, supervision and staff development activities Assist the team and broader PIR network, to further develop best practice, review and develop policies, and project submissions Assist the team to regularly evaluate the effectiveness of the service in consultation with consumers Develop and foster partnerships Represent Neami and the PIR program on relevant committees, advisory groups and other events as required Build awareness of the PIR program s benefits with key stakeholders Develop collaborative working relationships with other Neami staff, PIR staff and external stakeholders Establish and maintain sustainable service pathways, partnerships and support networks to meet consumer needs Involve carers, family and friends in the development of Action Plans where possible Promote higher level systemic change by building and strengthening community partnerships to encourage innovative and collective solutions Maintain records and resources Collect, collate and maintain data on all consumer interactions, ensuring that the data is accurate, up to date and complies with reporting guidelines Collect information on local community services and supports Support Neami efforts in reducing our impact on the environment and work towards a sustainable future 3 of 7

4 Section D: selection criteria Creating diverse staff teams The values, skills, attributes and commitment of our staff are key to our success and reputation as a national mental health service that provides high quality support services to people living with a mental illness. We are strongly committed to further developing and diversifying our work force as part of our strategic directions. We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Further depth is brought by those from diverse cultural backgrounds, Aboriginal staff, and those with lived experiences of mental illness and recovery, all of whom are strongly encouraged to apply for any roles that match their skills and interest. About this role: The successful applicant for the Support Facilitator position will bring solid experience in the human services environment. In particular, they will demonstrate an understanding of how best to access, advocate for, and maintain services for consumers living with a mental illness who have complex needs. This experience will be complimented by a keen and dedicated commitment to supporting recovery and improving outcomes for people living with mental illness in our community. If this sounds like you, we welcome your application! The following competency criteria will inform our selection decision: Adhering to principles and values Upholds ethical behaviour, consistent with values as characterised by honesty, fairness responsibility and hope. Demonstrates integrity and credibility, and fosters open honest communication Demonstrates commitment to the organisation and its values Working with people and building relationships Adapts to the team and builds team spirit Listens, consults others and communicates proactively to address conflict Develops and openly communicates self-insight such as an awareness of own strengths and areas for development Clearly conveys opinions and information verbally Establishes respectful professional relationships that have clear boundaries with consumers, staff and partner organisations Develops and maintains productive working relationships with other staff and organisations Gains agreement and commitment from others by engaging and gaining respect Manages conflict in a fair and transparent manner 4 of 7

5 Communicating and Facilitating Speaks clearly fluently and honestly to engender trust Demonstrates awareness of, and ability to, regulate their own emotional reactions Adapts communication style to meet the needs of others Engages with a diverse range of people and can build productive working relationships with colleagues and partner organisations Produces new ideas, approaches or insights when working with consumers Describes the stages of recovery to facilitate a consumer s, and other organisations, understanding of the recovery journey Promotes ideas on behalf of self or others and supports others to self-advocate Planning, organising and problem solving Manages time and prioritises tasks effectively Sources and organises resources required for a task Is accountable and proactive about reviewing progress and outcomes Is innovative and creative when producing workable solutions to problems Appropriately follows instructions from others and understands and respects authority Exercises common sense in making judgments and seeks solutions to problems Supports continuous improvement through developing new ideas and supporting change initiatives Adapting and responding to change, and coping with challenges Adapts to changing circumstances and responds to the reactions and feedback of others Shows respect and sensitivity towards diversity Deals with ambiguity, making positive use of the opportunities it presents Maintains a hopeful and positive outlook during challenging times at work Demonstrates self-awareness and ability to reflect and handle feedback well and learn from it In addition you will need: Computer literacy Current Australian driver s licence Tertiary qualifications in Mental Health, Disability or Community Services desirable 5 of 7

6 Section E: about Neami National Neami National s mission and vision Full citizenship for all people living with a mental illness in Australian society Improving mental health and well-being in local communities captures what Neami is about, and defines the context in which the organisation operates. Neami takes a holistic view of individuals mental health and ensures that the services it provides are done so in partnership with local community services, area mental health services, and local government. Neami believes that its partnerships must deliver pathways to participation in community life for consumers. Neami believes that better outcomes for consumers can be achieved by: Assisting consumers to build their resilience and strength to make their own choices about their recovery Working with consumers to build their confidence while participating in their community Assisting consumers to plan their own program and build their connections with their community Assisting consumers to develop the skills and competence necessary to enjoy a full and rich quality of life Neami s values Consumers, staff and board members have defined the values, which drive Neami s vision and mission. These values are: Self determination Hope Change Respect Growth Choice Empowerment Wellbeing Learning Partnerships Acceptance of diversity Quality A brief history of Neami National Neami was formed in 1986, initially advocating for service development for services to consumers in Melbourne s northern suburbs. During the early 1990s, Neami worked in partnership with other community groups and the Victorian Department of Health to plan the relocation of consumers from long stay psychiatric hospitals to the community. Neami grew substantially during this time, and by 2000 it became the primary provider of rehabilitation and support services to people with a mental illness in the northern region of Melbourne. In furthering Neami s commitment to become the leading mental health services provider nationally, Neami expanded across the Victorian border in and commenced delivering a range of statefunded rehabilitation and support services in South Australia and NSW. Strong partnerships were developed with clinical mental health teams and other community groups, and rapid growth continued in the two years that followed. Between 2007 and 2009, with the addition of a number of federally funded programs, Neami further broadened its reach by establishing services in Western Australia and Queensland. Following substantial interstate growth, Neami secured additional funding in Victoria in to further expand and diversify its current services to include a homelessness Assertive Outreach program in NSW and subacute Prevention and Recovery Care service in the northern suburbs of Melbourne saw expansion in WA with the introduction of Individual Community Living and Support Packages. Most recently, Neami successfully tendered for Mental Health Sub-acute Services in Joondalup (WA), Dubbo and Broken Hill (NSW). These services were established in early of 7

7 Five reasons to join Neami National 1. A quality organisation Neami National has a passionate commitment and 25 years experience providing quality rehabilitation services to people with a severe and enduring mental illness. Great emphasis is placed on taking seriously the consumers view about their recovery. As a result, Neami National has introduced the Collaborative Recovery Model of service delivery. The development of policy and practice that describes the level of consumer participation within the organisation consolidates Neami National s belief that consumer participation should influence all levels of decision making. In keeping with this, Neami National has a diverse representation including carers, local service providers, community members, and consumers that make up its Board of Directors. 2. A growing organisation Neami National has an exciting growth rate with increasing federal and state government funding, we have expanded in size from 500 to 2500 consumers accessing our service within the past ten years, resulting in employee numbers growing from 50 to over 500 staff. This growth has increased our operating budget to more than $40 million. This has allowed Neami National to grow to 13 Services in NSW, 6 in SA, 3 in WA, 2 in QLD, and 12 in Victoria, and we foster ambitious growth plans for the future. 3. A learning organisation Neami National has had a long-standing commitment to continuous improvement, training and development across the organisation, and was accredited by the Quality Improvement Council of Australia in 2004, 2007, 2010 and Neami National achieved high ratings in the three core standards of: Incorporating and Contribution to Good Practice, Human Resources, and Finance. As part of its commitment to ongoing learning and development, Neami National has reviewed and improved its Induction and Orientation program for new staff, developed targeted training, and further developed its Leadership Development Program. Alongside this, the Service Development team has supported the implementation of the Collaborative Recovery Model across all services. The Research Committee is hard at work developing a range of activities, from outcome measures, to consumer participation, to checking our fidelity with the Collaborative Recovery Model. 4. A well regarded organisation Neami National has a distinguished reputation, and is highly regarded nationally by the NGO Mental Health, the clinical, and the community and housing sectors. The organisation is a member of the Mental Health Council of Australia, VICSERV Committee of Management in Victoria, the Mental Health Coordinating Council of NSW, and the Mental Health Coalition of South Australia. The CEO is currently the Chair, Audit and Compliance Committee of the Mental Health Council of Australia (MHCA) and a Director of Housing Choices Australia and Crisis Support Services in Victoria. 5. An organisation that values its staff Teamwork is vibrant, reflective and challenging at service delivery, management and Board level. The culture at Neami National fosters a supportive and welcoming work environment, and a passion for its core work of providing support and rehabilitation services to people with a severe and enduring mental illness. As well as providing an attractive work environment, Neami National provides a range of exceptional employment conditions, from paid maternity/parental leave, to gratis and long service leave, to very generous salary packaging options for every staff member. 7 of 7