Childminder inspection report. Jackie's Childminding Service Glasgow

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1 Jackie's Childminding Service Glasgow Inspection completed on 04 December 2015

2 Service provided by: Home, Jacqueline Service provider number: SP Care service number: CS Inspection Type: Unannounced Care services in Scotland, including childminders, cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com page 2 of 15

3 1 Introduction Childminder inspection report The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at This service registered with the Care Inspectorate 11 February 2015 Requirements and recommendations If we are concerned about some aspect of a service, or think it could do more to improve its service, we may make a recommendation or requirement. - A recommendation is a statement that sets out actions the care service provider should take to improve or develop the quality of the service but where failure to do so will not directly result in enforcement. - A requirement is a statement which sets out what is required of a care service to comply with the Public Services Reforms (Scotland) Act 2010 and Regulations or Orders made under the Act, or a condition of registration. Where there are breaches of the Regulations, Orders or conditions, a requirement must be made. Requirements are legally enforceable at the discretion of the Inspectorate. The Care Inspectorate is committed to improving the health and wellbeing of all children receiving a care service. We want to ensure they have the best start in life, are ready to succeed and live longer, healthier lives. We check services are meeting the principles of Getting it right for every child (also known as GIRFEC). Set up by Scottish Government, GIRFEC is a national approach to working in a consistent way with all children and young people. It is underpinned by the principles of prevention and early intervention. The approach helps services focus on what makes a positive difference for children and young people - and what they can do to improve. Getting it right for every child is being woven into all policy, practice, strategy and legislation that affect children, young people and their families. There are eight wellbeing indicators at the heart of Getting it right for every child. They are: safe; healthy; achieving; nurtured; active; respected; responsible; and included. They are often referred to as the SHANARRI indicators. We use these indicators at inspection, to assess how services are making a positive difference for children. page 3 of 15

4 Jackie's childminding service is provided by Mrs Jacqueline Home. The childminder proves her service from the family home in the Moodiesburn area of the City of Glasgow. Her premises are situated nearby local schools, nurseries and facilities. Children have access to a lounge, kitchen/dining area and enclosed garden to the rear of the premises. The childminder is registered to provide a care service to a maximum of six children at any one time under the age of 16, of whom no more than three are not yet attending primary school and of whom no more than one is under 12 months. Numbers are inclusive of children of the childminder's family. The childminder told us that she is currently caring for two young children. The childminder was caring for two children during our initial visit and one on our return visit. What we did during our inspection We produced this report following an unannounced inspection carried out by one Care Inspectorate inspector. We initially visited the childminder on Thursday 3 December 2015, however the childminder had another commitment. We had a brief discussion with her about the inspection process and agreed to return the following day. We arrived at 12.20pm on Friday 4 December 2015 and concluded the inspection at 3.00pm. We provided the childminder with feedback on our visit before the end of the inspection. During our visit we observed how the childminder cared for the young child and the experiences she provided for him. We chatted to her about the service and about how she carried out her work. We looked at the areas of her home used for childminding and some of the records she used, including: - Certificate of registration - Certificate of public liability insurance - Car insurance document - Attendance records - Complaints procedure - Child Protection policy - Information recorded about children - Medication systems page 4 of 15

5 - System for recording accidents/incidents - Training certificates - Evaluations and consultations carried out by the childminder. The young child who was present during our visit chatted confidently to the inspector about his experiences. We requested that the childminder distribute three care standards questionnaires to parents/carers who use her service on our behalf. Two of these were returned to us before the inspection. This was the childminder's first inspection. Views of people using the service Child's views: The young child who was present during our visit had developed a very close, trusting relationship with the childminder. He was very happy, relaxed and content with the childminder. We could see that he was able to influence how he spent his time at the childminder's home. The childminder consistently asked for his views and ideas and was responsive to them. Parents'/carers' views: The parents/carers who completed the care standard questionnaire strongly agreed/agreed with all of the statements. These included: - there is enough space for my child to play and get involved in a range of activities. - the childminder provides a healthy and well-balanced diet which meets my child's dietary and cultural needs. - the childminder involves me and my child when making improvements or changes to the service. - overall I am happy with the quality of care my child receives at this service They commented: Childminder inspection report page 5 of 15

6 "the childminder listens to what I say and works with me" "I get a daily sheet and a monthly newsletter" "my child goes out for walks and to toddler groups" "the snacks and meals are healthy and well balanced" "my child has enjoyed the routine at the childminder's" "the home is a safe environment. There are many different toys and equipment to suit all ages" "learning goals are set for my child which I am asked to contribute to". Self assessment Every year all care services complete a 'self assessment' telling us how their service is performing. We check to make sure this is accurate. The childminder used this to tell us about what she felt was working well in her service. We asked her to use this opportunity to highlight areas she has identified that could be further developed. The childminder had evaluated her service as "good" across all quality themes. We found that the childminder was performing very well and as a result we awarded very good grades for care and support and the environment in this inspection. What the service did well The childminder provided children with a nurturing, safe, stimulating and fun environment. The childminder had developed positive relationships with parents/carers, and as a result had very good knowledge of children's needs. She supported children effectively to make progress in their learning and development. The childminder recognised the importance of keeping her childcare knowledge page 6 of 15

7 up to date and had attended a wide variety of training since becoming registered. What the service could do better The childminder should continue to develop ways to enable children and parents/carers to provide feedback on her service. The childminder should continue to review and update the service's policies and procedures. 2 The grades we awarded We grade the quality of care and support, the quality of the environment and the quality of management and leadership. If the childminder employs an assistant, we also grade the quality of staffing. In each case, we award a grade on a scale from 1 to 6, where 1 is unsatisfactory and 6 is excellent. Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good 4 - Good 3 Quality of care and support Findings from the inspection We found the quality of care and support was very good in this service. We concluded this after observing and discussing with the childminder about how she carried out her work. We observed how she cared for the young child and looked at the quality of experiences she provided for children. We also looked at the information recorded about the children who attended the service and medication as part of this inspection. The child who was present during our visit was happy, relaxed and content. The childminder knew him very well and was responsive to his needs throughout our page 7 of 15

8 visit. She interacted with him in a positive, nurturing way providing him with lots of praise and encouragement. We could see that the child had formed a close relationship with the childminder. He was comforted by her and was provided with reassurance and cuddles. During our visit the childminder involved the child in making decisions about how he wanted to spend his time with her, and responded to his suggestions and ideas. We observed the child enjoying a range of stimulating activities which were well planned and took account of his interests. We saw him creating Christmas trees using a wide variety of resources. The childminder used these opportunities to talk to the child about keeping safe, for example when using scissors for cutting. This supported the child to learn about being safe and responsible. The child particularly enjoyed musical activities and we observed him dancing to his favourite songs with the childminder. He told us "I like dancing, Jackie got these disco lights". He confidently talked to us about the books he enjoyed being read to him by the childminder. He told us "this is my favourite book. I like Jackie reading it and telling me about the shapes and colours" We participated in a game with the child and the childminder. The child enjoyed this activity and through this had opportunities to build his learning and develop his social skills. The childminder told us that she promoted children's health and wellbeing through providing them with opportunities to make healthy lifestyle choices. She promoted healthy eating in her service and used best practice guidance to plan healthy meals and snacks, involving children and parents/carers. Children benefited from regular opportunities to play outdoors in the fresh air. We heard about the fun, stimulating outdoor activities children participated in, which included nature walks and bus trips. Children also attended local community groups where they could have fun and socialise with other groups of children. The young child enjoyed reflecting on his experiences using the many photographs of outdoor activities which were displayed. The childminder discussed how she encouraged children to think about their page 8 of 15

9 personal safety and supported them to develop a sense of responsibility when outdoors, for example road safety. We could see that she had sourced resources to support children and engaged with the local "lollipop person" to promote children's safety and wellbeing. The childminder ensured there were regular opportunities for parents/carers to discuss their child. This was mainly done in an informal way at the beginning and end of the day. This enabled her to plan care routines which took account of their wishes. She spoke of the positive, trusting relationships she had established with parents/carers. Each child had a special diary which the childminder used to share information with parents/carers about how the children spent their time with her. These were completed in a meaningful way and encouraged parents/carers to contribute to planning for their child's care. We found that the childminder had developed very good personal care plans for children. She had used the SHANARRI wellbeing indicators to support her to capture observations of children, their achievements and next steps for their learning and development. We could see that these were reviewed regularly with parents/carers. We found that there were good systems in place for administering medication. The childminder has agreed to adapt records to ensure that the times when medication is to be administered is recorded. Grade The quality of care and support is graded 5 - Very Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 Childminder inspection report 4 Quality of environment Findings from the inspection We found that the quality of the environment was very good in this service. page 9 of 15

10 We concluded this after looking at the areas used by children, observing how the children used the environment and looking at health and safety records kept by the childminder. The child was very relaxed and comfortable in the childminder's home. He played happily with his favourite toys which were clean, well maintained and reflected his interests. The childminder's home was clean and tidy. Children spent most of their time in the lounge which was bright and spacious for their activities. They also used the kitchen/dining area for mealtimes and more creative, messy activities. The childminder had gathered a wide range of toys and equipment for children of different ages to enjoy. Children had access to a spacious garden which was fully enclosed. The childminder talked about how children used this area regularly and enjoyed the opportunities to engage in physical, energetic activities. Children also used the garden area to observe and care for wild birds. Children were provided with healthy meals and snacks and often helped to prepare these. The childminder is registered with the Food Standards Agency and had attended Food Hygiene training. She referred to this good practice when working with food. The childminder told us about how she ensured her home was safe for the children. She carried out visual checks prior to children arriving and throughout the course of the day. A formal risk assessment had also been completed for her home. We found a suitable system in place to record details of accidents and incidents. These measures supported the childminder to maintain a safe environment. The childminder was familiar with current best practice guidance on infection prevention and control and had attended training on this in August Children had access to appropriate handwashing and drying materials. We encouraged the childminder to continue to support and encourage children to form good handwashing routines. We could see that the childminder provided a safe, secure and stimulating childminding environment for children. page 10 of 15

11 Grade The quality of environment is graded 5 - Very Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 Childminder inspection report 5 Quality of staffing We only assess this where the childminder employs an assistant. 6 Quality of management and leadership Findings from the inspection We found that the quality of management and leadership was good in this service. We concluded this after our discussions with childminder, considering feedback from children and parents/carers, looking at relevant policies and the childminder's training records. We found the childminder to be very enthusiastic and motivated about her role. She spoke of her commitment to improving her service and involving children and parents/carers in this process. She told us that parents/carers mostly preferred to share their ideas and suggestions informally through daily chats, however she had developed more formal questionnaires for them and children to provide feedback on her service. We could see that they were very happy with all aspects of the service. We asked the childminder to continue to develop ways for children and parents/carers to evaluate her service. We provided some suggestions on how this could be done, for example using more opening questioning and noting any actions she has taken as a result of feedback. Each parent/carer received a personalised newsletter, which contained page 11 of 15

12 information about the service and an individual account of what each child had experienced at the service. We could see that parents/carers had provided very positive feedback about these in the service's questionnaires. The childminder recognised the importance of keeping her knowledge and skills up to date and had attended a wide range of training since she became a registered childminder. This included, first aid, child protection, managing children's behaviour and she was currently participating in an "exploring play" course. She was familiar with the Care Inspectorate's Hub and used this to source information on childcare issues and initiatives. She had attended training on GIRFEC and was applying this in her work with children and families. In addition, the childminder met with other childminders. This provided her with opportunities to share good practice with colleagues. The childminder was confident about her role in keeping children safe and protected and had a child protection statement which outlined her responsibilities. The childminder had a wide range of policies and procedures in place. Some had been reviewed and updated. We encouraged the childminder to continue to develop these, using new learning and experiences to inform this process. Overall we found the childminder to be well organised, professional and committed to providing a flexible childcare service which meets the needs of children and their families. Grade The quality of management and leadership is graded 4 - Good Requirements Number of requirements - 0 Recommendations Number of recommendations - 0 Childminder inspection report page 12 of 15

13 7 What the service has done to meet any recommendations or requirements we made at our last inspection Previous requirements There are no outstanding requirements. Previous recommendations There are no outstanding recommendations. 8 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at 9 Enforcements No enforcement action has been taken against this care service since the last inspection 10 Other issues None. page 13 of 15

14 11 Inspection and grading history Childminder inspection report This service does not have any prior inspection history or grades. page 14 of 15

15 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY Other languages and formats Childminder inspection report This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 15 of 15

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