IBM ServicePac Warranty Service Upgrade (WSU)

Transcription

1 IBM Maintenance Services ServicePac for Warranty and Maintenance Options IBM ServicePac Warranty Service Upgrade (WSU) Supported Products April 26, 2011

2 IBM ServicePac Warranty Service Upgrade Post-warranty maintenance agreement or warranty service upgrade Which service coverage is right for your customer? If your customer has an IBM machine that is out of warranty, OR they have an existing warranty service upgrade (WSU) or maintenance agreement that is about to expire, then post-warranty maintenance (MA ServicePac ) is the right choice. For details, visit If your customer has an IBM machine that is still within its original warranty period, then they can upgrade their service with a ServicePac WSU (see details below). *Only available for machines released and purchased in the United States. Special Bid machines are not eligible. **All services include both parts & labor. Service period begins with the equipment date of purchase (warranty start date). Service descriptions are objectives and are not guarantees. s are subject to change without notice. ****IBM or your reseller will perform selected CRU repairs at your request on the following parts only: power supply, microprocessor, heat sink, and system board. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official Updates are indicated in blue and underlined, deletions are in red for your convenience. Data contained in this document is accurate as of April 26,

3 IBM ServicePac Warranty Service Upgrade Overview Provides repair or exchange services of your customer s IBM equipment. Your customer can choose from a variety of service options, with coverage for parts and labor, so they can select the package with the time that fits their needs. Options available are based on specific product. See supported product listing found later in this document. Service is only available for non-refurbished machines released and purchased in the United States. Special Bid machines are not eligible. Only non-configured server peripherals are eligible for warranty service upgrades. Service period begins with the product warranty, and includes the original limited product warranty period. IBM performs hardware problem determination to the component level. For non-ibm components the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included. International service is also available for ThinkPad notebooks under IBM warranty service upgrade or maintenance agreement. See the International service for IBM ThinkPad notebooks section found later in this document for full details. Service must be purchased with the product or at any time during the original product warranty period. Service cannot be prorated, refunded or transferred. ServicePac MUST BE ACTIVATED after purchase in order to use the service. Before helping your customer make their purchase decision, please read the Limitations of Service statement on page 3 of this document for important details. To purchase an IBM Warranty Service Upgrade, call toll free SHOP-IBM, visit ibm.com, or contact your IBM Business Partner. *Only available for machines released and purchased in the United States. Special Bid machines are not eligible. **All services include both parts & labor. Service period begins with the equipment date of purchase (warranty start date). Service descriptions are objectives and are not guarantees. s are subject to change without notice. ****IBM or your reseller will perform selected CRU repairs at your request on the following parts only: power supply, microprocessor, heat sink, and system board. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: provided in this document are for informational purposes only and are subject to change. IBM's official Updates are indicated in blue and underlined, deletions are in red for your convenience. Data contained in this document is accurate as of April 26,

4 Service Levels ServicePac for Warranty Service Upgrade (WSU) Services IBM onsite repair (IOR) EasyServ depot repair IBM onsite exchange (IOE) EasyServ exchange A service technician will come to your customer s location for equipment repair. A courier will pick up your customer s equipment and deliver it to our depot repair center. Our objective is to repair it within 5 business days (Point of Sale equipment). For IBM monitors and server peripherals: A service technician will come to your customer s location with a replacement machine and perform the equipment exchange. A courier will deliver a replacement machine to your customer in exchange for their failed machine. IBM will ship the replacement the same day the service call was received, with next day delivery. If the service call is received after 8:00 p.m. (EST), the replacement machine will be shipped the following business day. Uninstallation of the failed machine and installation of the replacement machine is a customer responsibility. The replacement packaging will include shipping instructions on how to return the failed machine using the same carton that contained the replacement. All shipping and handling is paid for by IBM. Service * times 24x7x2 hour 24x7x4 hour 9x5x4 hour 9x5 next business day A service technician is scheduled to arrive at your customer s location within two hours after remote problem determination is completed. We provide service around the clock, every day, including IBM holidays. A service technician is scheduled to arrive at your customer s location within four hours after remote problem determination is completed. We provide service around the clock, every day, including IBM holidays. A service technician is scheduled to arrive at your customer s location within four business hours after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in their local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is determined that onsite service is required, the customer can expect the service technician to arrive the morning of the following business day. For noncritical service requests, a service technician will arrive by the end of the following business day. A service technician is scheduled to arrive at your customer s location on the business day after we receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00 p.m. in their local time zone, Monday through Friday, excluding IBM holidays. * IBM's ability to meet times is dependent on many factors, including but not limited to parts availability, service location, service-contract terms and the time of day the service call is received. 4

5 Service option availability by hardware type IBM's ability to meet times is dependent on many factors, including but not limited to parts availability, service location, service-contract terms and the time of day the service call is received. Service Options 1 Notebooks Desktops IBM Hardware Monitors Servers Server peripherals 2 Point-of-sale systems Repair Options (IOR = IBM onsite repair) IOR 24x7x2 hour or 4 yrs 3, 4 or 5 yrs 3, 4 or 5 yrs --- IOR 24x7x4 hour --- 1, 2, 3 or 4 yrs 3, 4 or 5 yrs 3, 4 or 5 yrs 1 or 3 yrs IOR 9x5x4 hour 1, 2, 3, 4 or 5 yrs 2, 3 or 4 yrs 3, 4 or 5 yrs 3 yrs --- IOR 9x5/next business day 2, 3, 4 or 5 yrs --- 3, 4 or 5 yrs 3 yrs 1 or 3 yrs EasyServ depot repair yrs Exchange Options (IOE = IBM onsite exchange) IOE 24x7x2 hour or 5 yrs --- IOE 24x7x4 hour or 4 yrs 3 or 5 yrs --- IOE 9x5x4 hour yrs --- IOE 9x5/next business day or 4 yrs 3 yrs --- EasyServ exchange Service options may vary by machine type and/or model. 2 Only non-configured server peripherals are eligible for post-warranty maintenance agreements. 3 24x7x2 hour service is available in select metropolitan locations only. Puerto Rico coverage: IBM coverage and ServicePacs generally available for the major metropolitan areas, but local limitations do apply on other areas which the local customers recognize. 5

6 Limitations of service for IBM Maintenance Services - ServicePac for Warranty and Maintenance Options for PC Products These services are available for machines normally used for business, professional, or trade purposes, rather than personal, family or household purposes. Not all machine types and models are covered. Service period begins with the equipment date of purchase. Service must be purchased during the original limited product warranty period. Service levels are time objectives and are not guarantees. A service technician is scheduled to arrive at your customer s location within two or four business hours or the next business day (depending on service) after remote problem determination is completed. For the 9x5x4 hour service, calls dispatched after 1:00 p.m. local time, your customer can expect the service technician to arrive by the morning of the following business day. For non-critical service requests, a service technician will arrive by the end of the following business day. If the machine problem turns out to be a Customer Replaceable Unit (CRU), IBM will express ship the part to your customer for quick replacement. Onsite 24x7x2 hour service is not available in all locations. External peripherals, such as racks, tape drives, and channel controllers, require their own, separate service coverage, they are not covered under the attached. Service activation is required immediately following purchase. For ThinkPad notebooks requiring LCD or other component replacement, IBM may choose to perform service at the depot repair center. For failing non-ibm components, the customer must provide the replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. *Only available for machines released and purchased in the United States. Special Bid machines are not eligible. **All services include both parts & labor. Service period begins with the equipment date of purchase (warranty start date). Service descriptions are objectives and are not guarantees. s are subject to change without notice. ****IBM or your reseller will perform selected CRU repairs at your request on the following parts only: power supply, microprocessor, heat sink, and system board. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: ibm.com/sales/gss/download/spst/servicepac/s provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. Updates are indicated in blue and underlined, deletions are in red for your convenience. Data contained in this document is accurate as of April 26,

7 Locations eligible for specific service options Onsite 24x7x2 hour service for servers and server peripherals will be provided within a 50-mile radius of the cities indicated on the list below, based on zip code. The center point is identified by the zip code where city hall is located. All zip code zones that fall within a 50-mile radius of this center point will be eligible. You can determine if a location is within this 50-mile zone by entering the zip code of the location in question, and the nearest zip code from the list below, by using Zip Find. Zip Find can be found on the Internet at: Akron, OH Albuquerque, NM Allentown, PA Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Birmingham, AL Boston, MA Bridgeport, CT Buffalo, NY Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbia, SC Columbus, OH Dayton, OH Denver, CO Detroit, MI Fort Worth, TX Greensboro, NC Harrisburg, PA Hartford, CT Honolulu, HI Houston, TX Indianapolis, IN Jacksonville, FL Kansas City, MO Las Vegas, NV Los Angeles, CA Louisville, KY Memphis, TN Miami, FL Milwaukee, WI Minneapolis, MN Nashville, TN New Orleans, LA New York, NY Newark, NJ Norfolk, VA Oklahoma City, OK Omaha, NE Orlando, FL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Portland, OR Providence, RI Raleigh, NC Richmond, VA Rochester, NY Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Jose, CA Seattle, WA St. Louis, MO St. Paul, MN St. Petersburg, FL Syracuse, NY Tacoma, WA Tampa, FL Toledo, OH Virginia Beach, VA Washington, DC West Palm Beach, FL Wilmington, DE

8 Model * IBM Servers (listed in ascending order by ) BladeCenter QS X X X X X X X X X X X7024 $560 $800 $960 $533 $1,150 $1,440 $1,800 $900 $1,700 $2,000 $2,450 3 years limited onsite repair 9x5 next day UPS Y Y Y0487 $150 $225 $480 3 YR Onsite repair- 9x5 next day BladeCenter PN X X X X X X X X X X X7024 $560 $800 $960 $533 $1,150 $1,440 $1,800 $900 $1,700 $2,000 $2,450 3 years limited onsite repair System x3250 M YR onsite repair 9x5 next day 51J J J J9078 $200 $375 $419 $503 1 year limited onsite repair 9x5 next business day 8

9 Model * System x YR onsite repair 9x5 next day 51J J J J9101 $300 $500 $600 $900 1 year limited onsite repair 9x5 next business day System x J J J J J J J J J J J9120 $400 $550 $800 $277 $773 $964 $1421 $538 $1125 $1355 $ years limited onsite repair 9x5 next business day System x3250 M J J J J J J J J J J J9097 $175 $219 $263 $180 $418 $489 $668 $350 $648 $744 $1,051 3 years limited onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 9

10 Model * System x3250 M YR onsite repair 9x5 next day 51J J J J9078 $200 $375 $419 $503 1 year limited onsite CRU System x3250 M J J J J J J J J J J J9097 $175 $219 $263 $180 $418 $489 $668 $350 $648 $744 $1,051 3 years limited onsite CRU xseries YR onsite repair 9x5 next day 3YR onsite repair 9x5x4 hour 41W W W W9318 $150 $299 $329 $479 1 year limited onsite repair 9x5 next business day xseries YR onsite 69P P P P9512 $180 $348 $399 $479 1 year limited onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 10

11 Model * xseries M M M M M M M M M M M7067 $179 $229 $275 $267 $449 $529 $725 $507 $719 $829 $1,175 3 years limited onsite repair 9x5 next business day xseries YR onsite 69P P P P9508 $200 $375 $419 $503 1 year limited onsite repair 9x5 next business day xseries M M M M M M M M M M M7089 $175 $219 $263 $267 $445 $519 $713 $507 $715 $819 $1,163 3 years limited onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 11

12 Model * System x3200 M YR onsite 51J J J J9055 $180 $348 $399 $479 1 year limited onsite repair 9x5 next business day System x3200 M J J J J J J J J J J J9074 $179 $229 $275 $132 $358 $427 $572 $257 $527 $614 $853 3 years limited onsite repair 9x5 next business day Uninterruptible Power Systems YR onsite repair 9x5x4 Hour 5 YR onsite repair 24x7x4 Hour 67567HA 67567HB 67567HC 67567HD 67567HF 67567HG 67567HH 67567HJ $279 $400 $250 $620 $780 $495 $950 $1,150 3 YR Limited Onsite Intellistation A Pro Intellistation M Pro L L P P P9166 $199 $249 $179 $442 $518 3 YR Onsite repair- 9x5 next business day 12

13 Model * IntelliStation M Pro IntelliStation M Pro IntelliStation Z Pro IntelliStation Z Pro L L P P P9166 $199 $249 $179 $442 $518 3 years parts and labor Next business day Intellistation M Pro IntelliStation M Pro L L P P P9166 $199 $249 $179 $442 $518 3 YR Onsite repair 9x5 next business day IntelliStation M Pro IntelliStation M Pro L L P P P9166 $199 $249 $179 $442 $518 3 years parts and labor Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 13

14 Model * idataplex 2U YR onsite repair 9X5x4 Hour 3 YR onsite repair 24x7x4 Hour 3 YR onsite repair 24x7x2 Hour 4 YR onsite repair 9x5x4 Hour 4 YR onsite repair 24x7x4 Hour 4 YR onsite repair 24x7x2 Hour 5 YR onsite repair 9x5x4 Hour 5 YR onsite repair 24x7x4 Hour 5 YR onsite repair 24x7x2 Hour 54Y Y Y Y Y Y Y Y Y Y Y5394 $25 $36 $90 $22 $55 $69 $139 $42 $83 $100 $185 3 years limited onsite repair 9x5 next business day idataplex 3U YR onsite repair 9X5x4 Hour 3 YR onsite repair 24x7x4 Hour 3 YR onsite repair 24x7x2 Hour 4 YR onsite repair 9x5x4 Hour 4 YR onsite repair 24x7x4 Hour 4 YR onsite repair 24x7x2 Hour 5 YR onsite repair 9x5x4 Hour 5 YR onsite repair 24x7x4 Hour 5 YR onsite repair 24x7x2 Hour 54Y Y Y Y Y Y Y Y Y Y Y5413 $273 $390 $975 $234 $589 $741 $1,500 $455 $887 $1,075 $1,999 3 years limited onsite repair 9x5 next business day idataplex YR onsite repair 9X5x4 Hour 3 YR onsite repair 24x7x4 Hour 3 YR onsite repair 24x7x2 Hour 4 YR onsite repair 9x5x4 Hour 4 YR onsite repair 24x7x4 Hour 4 YR onsite repair 24x7x2 Hour 5 YR onsite repair 9x5x4 Hour 5 YR onsite repair 24x7x4 Hour 5 YR onsite repair 24x7x2 Hour 54Y Y Y Y Y Y Y Y Y Y Y5374 $230 $330 $825 $198 $498 $627 $1,270 $385 $750 $907 $1,690 3 years limited onsite repair 14

15 Model * Base Warranty idataplex DX YR onsite repair 9X5x4 Hour 3 YR onsite repair 24x7x4 Hour 3 YR onsite repair 24x7x2 Hour 4 YR onsite repair 9x5x4 Hour 4 YR onsite repair 24x7x4 Hour 4 YR onsite repair 24x7x2 Hour 5 YR onsite repair 9x5x4 Hour 5 YR onsite repair 24x7x4 Hour 5 YR onsite repair 24x7x2 Hour 54Y Y Y Y Y Y Y Y Y Y Y5374 $230 $330 $825 $198 $498 $627 $1,270 $385 $750 $907 $1,690 3 years limited onsite repair 9x5 next business day idataplex DX YR onsite repair 9X5x4 Hour 3 YR onsite repair 24x7x4 Hour 3 YR onsite repair 24x7x2 Hour 4 YR onsite repair 9x5x4 Hour 4 YR onsite repair 24x7x4 Hour 4 YR onsite repair 24x7x2 Hour 5 YR onsite repair 9x5x4 Hour 5 YR onsite repair 24x7x4 Hour 5 YR onsite repair 24x7x2 Hour 54Y Y Y Y Y Y Y Y Y Y Y5374 $230 $330 $825 $198 $498 $627 $1,270 $385 $750 $907 $1,690 3 years limited onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 15

16 Model * xseries x Y Y Y Y Y Y Y Y Y Y Y2242 $1,000 $1,250 $1,750 $700 $1,955 $2,311 $3,342 $1,300 $2,812 $3,263 $4,770 3 YR limited onsite xseries x Y Y Y Y Y Y Y Y Y Y Y2242 $1,000 $1,250 $1,750 $700 $1,955 $2,311 $3,342 $1,300 $2,812 $3,263 $4,770 3 YR limited onsite Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 16

17 Model * Base Warranty System X Y Y Y Y Y Y Y Y Y Y Y8316 $495 $660 $792 $425 $1,025 $1,240 $1,680 $836 $1,580 $1,854 $2,601 3 YR limited onsite System X3690 X Y Y Y Y Y Y Y Y Y Y Y8316 $495 $660 $792 $425 $1,025 $1,240 $1,680 $836 $1,580 $1,854 $2,601 3 YR limited onsite Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 17

18 Model * IBM Part System x J J J J J J J J J J J9239 $1,000 $1,400 $2,400 $780 $1,650 $2,095 $2,795 $1,517 $2,650 $3,205 $4,275 3 years limited onsite repair 9x5 Next business day System x3755 M Y Y Y Y Y Y Y Y Y Y Y5325 $825 $1,155 $1,980 $665 $1,650 $2,050 $3,130 $1,300 $2,500 $3,000 $4,400 3 years limited onsite repair 9x5 Next business day Smart Analytics Rack Y Y Y Y Y Y Y Y Y Y5582 $840 $1,200 $720 $1,812 $2,280 $4,620 $1,440 $2,784 $3,360 $6,240 3 years limited onsite repair 9x5 Next business day 18

19 Model * System x3850 M2, System x3950 M N N N N N N N N N N N3068 $1,250 $1,695 $2,030 $1,028 $2,638 $3,238 $4,087 $1,980 $3,923 $4,665 $5,990 3 years limited onsite repair 9x5 Next business day idataplex DX360 HPC Server YR onsite 65Y Y Y Y5209 $420 $645 $740 $1,200 1 YR Limited Onsite CRU idataplex DX360 HPC Server YR onsite repair 9X5x4 Hour 3 YR onsite repair 24x7x4 Hour 3 YR onsite repair 24x7x2 Hour 4 YR onsite repair 9x5x4 Hour 4 YR onsite repair 24x7x4 Hour 4 YR onsite repair 24x7x2 Hour 5 YR onsite repair 9x5x4 Hour 5 YR onsite repair 24x7x4 Hour 5 YR onsite repair 24x7x2 Hour 54Y Y Y Y Y Y Y Y Y Y Y5374 $230 $330 $825 $198 $498 $627 $1,270 $385 $750 $907 $1,690 3 YR Limited Onsite 9x5 NBD System x3200 M YR onsite 51J J J J9055 $180 $348 $399 $479 1 yr Limited Onsite and CRU 19

20 Model * System x3200 M J J J J J J J J J J J9074 $179 $229 $275 $132 $358 $427 $572 $257 $527 $614 $853 3 yr Limited Onsite and CRU System x3620 M Y Y Y Y Y Y Y Y Y Y Y8338 $440 $605 $770 $180 $655 $835 $1,125 $370 $915 $1,120 $1,555 3 yr Limited Onsite System x3620 M Y Y Y Y Y Y Y Y Y Y Y8338 $440 $605 $770 $180 $655 $835 $1,125 $370 $915 $1,120 $1,555 3 yr Limited Onsite 20

21 Model * System x3400 M Y Y Y Y Y Y Y Y Y Y Y2278 $307 $440 $528 $240 $603 $760 $1,020 $467 $909 $1,100 $1,530 3 YR Limited Onsite System x3400 M YR onsite 84Y Y Y Y2257 $375 $600 $750 $950 1 YR Limited Onsite System x3500 M P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 3 years limited onsite System x3400 M YR onsite 68Y Y Y Y5354 $375 $600 $750 $950 1 YR Onsite repair 9x5 next business day 21

22 Model * System x3400 M Y Y Y Y Y Y Y Y Y Y Y2278 $307 $440 $528 $240 $603 $760 $1,020 $467 $909 $1,100 $1,530 3 YR Onsite repair 9x5 next business day System x3500 M P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 3 YR Onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: s provided in this document are for informational purposes only and are subject to change. IBM's official 22

23 Model * BladeCenter HS22 BladeCenter HS22V Y Y Y Y Y Y Y Y Y Y Y5990 $330 $440 $550 $180 $530 $655 $883 $350 $759 $910 $1,265 3 years limited onsite repair 9x5 Next business day BladeCenter HX Y Y Y Y Y Y Y Y Y Y Y2409 $330 $440 $550 $180 $530 $655 $883 $350 $759 $910 $1,265 3 YR Limited Onsite BladeCenter HX Y Y Y Y Y Y Y Y Y Y Y2409 $330 $440 $550 $180 $530 $655 $883 $350 $759 $910 $1,265 3 YR Limited Onsite 23

24 Model * BladeCenter LS Y Y Y Y Y Y Y Y Y Y Y5990 $330 $440 $550 $180 $530 $655 $883 $350 $759 $910 $1,265 3 years limited onsite repair 9x5 Next business day BladeCenter LS Y Y Y Y Y Y Y Y Y Y Y5990 $330 $440 $550 $180 $530 $655 $883 $350 $759 $910 $1,265 3 years limited onsite repair 9x5 Next business day System x YR onsite 46D D D D4098 $210 $350 $470 $560 1 YR Limited Onsite 9x5 Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: s provided in this document are for informational purposes only and are subject to change. IBM's official 24

25 Model * System x J J J J J J J J J J J9131 $550 $750 $1,200 $450 $1,158 $1,425 $2,100 $875 $1,732 $2,063 $2,950 3 years onsite repair 9x5 Next business day System x3550 M P P P P P P P P P P P9249 $385 $495 $594 $305 $609 $870 $1,044 $590 $903 $1,290 $1,548 System x3650 M P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 25

26 Model * System x3550 M P P P P P P P P P P P9249 $385 $495 $594 $305 $609 $870 $1,044 $590 $903 $1,290 $1,548 repair 9x5 Next business day System x3650 M P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 repair 9x5 Next business day System x YR onsite 51J J J J J J J J J J J J9842 $250 $375 $500 $750 $555 $790 $960 $1,440 $840 $1,175 $1,385 $2,080 1 YR Limited Onsite 9x5 Next business day 26

27 Model * Smart Analytics N21 N2X N41 N4X N51 N5X N61 N6X 91Y Y Y Y Y Y Y Y Y Y Y5538 $450 $600 $720 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 repair 9x5 Next business day Smart Analytics N31 N3X 91Y Y Y Y Y Y Y Y Y Y Y5560 $3,900 $6,000 $12,000 $3,600 $8,700 $11,400 $19,200 $7,200 $13,500 $16,800 $26,400 repair 9x5 Next business day eserver 326m YR onsite 69P P P P9508 $200 $375 $419 $503 1 YR Limited Onsite 9x5 Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 27

28 Model * Base Warranty BladeCenter LS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 years limited onsite repair 9x5 Next business day BladeCenter LS X X X X X X X X X X X7024 $560 $800 $960 $533 $1,150 $1,440 $1,800 $900 $1,700 $2,000 $2,450 3 years limited onsite repair 9x5 Next business day System x YR onsite 21P L L L P P P P P P P P9217 $375 $1,350 $1,000 $1,500 $825 $1,500 $1,675 $2,400 $1,275 $2,100 $2,350 $3,300 1 year limited onsite repair 9x5 next business day 28

29 Model * System x P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 3 years limited onsite repair 9x5 Next business day System x YR onsite 21P L L L P P P P P P P P9217 $375 $1,350 $1,000 $1,500 $825 $1,500 $1,675 $2,400 $1,275 $2,100 $2,350 $3,300 1 year limited onsite repair 9x5 next business day System x P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 3 years limited onsite repair 9x5 Next business day 29

30 Model * System x P P P P P P P P P P P9273 $567 $758 $910 $817 $1,144 $1,634 $1,961 $1,290 $1,805 $2,579 $3,095 3 years limited onsite repair 9x5 Next business day System x P P P P P P P P P P P9249 $385 $495 $594 $305 $609 $870 $1,044 $590 $903 $1,290 $1,548 repair 9x5 Next business day System x P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 repair 9x5 Next business day 30

31 Model * Base Warranty System x P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 3 year limited onsite repair 9x5 Next business day BladeCenter HS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 year limited onsite repair 9x5 Next business day System x YR onsite 69P P P P9508 $200 $375 $419 $503 1 year parts and labor with limited onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 31

32 Model * System x P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 repair 9x5 next business day BladeCenter JS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 32

33 Model * Blade Center HS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 year limited onsite repair 9x5 next business day Blade Center HC YR onsite repair 9x5x4 hour 1 YR onsite repair 24x7x4 hour 1 YR onsite repair 24x7x2 hour 3 YR onsite 44T T T T T T T6089 $60 $80 $175 $200 $400 $450 $700 1 year limited onsite repair 9x5 next business day BladeCenter JS12/JS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 year limited Onsite Repair 9x5 Next Business Day Response Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 33

34 Model * BladeCenter HS YR onsite repair 9x5x4 hour 1 YR onsite repair 24x7x4 hour 1 YR onsite repair 24x7x2 hour 3 YR onsite 44T T T T T T T6089 $60 $80 $175 $200 $400 $450 $700 1 year limited onsite repair 9x5 next business day BladeCenter HS V V V V V V V V V V V4575 $165 $248 $528 $135 $335 $430 $785 $265 $505 $625 $1,075 repair 9x5 next business day Netfinity L L P P P P P P P P P9209 $600 $788 $945 $638 $893 $1,275 $1,530 $900 $1,260 $1,800 $2,160 3 years parts and labor 9x5 next business day xseries YR onsite 69P P P P9512 $180 $348 $399 $479 1 year parts and labor 9x5 next business day 34

35 Model * xseries YR onsite 69P P P P9512 $180 $348 $399 $479 1 year parts and labor with onsite repair 9x5 Next business day xseries 206m YR onsite 69P P P P9512 $180 $348 $399 $479 1 year parts and labor with onsite repair 9x5 Next business day xseries YR onsite 41W W W W9318 $150 $299 $329 $479 1 year parts and labor with onsite repair 9x5 Next business day xseries M M M M M M M M M M M7067 $179 $229 $275 $267 $449 $529 $725 $507 $719 $829 $1,175 3 years parts and labor 9x5 Next business day eserver M M M M M M M M M M M7078 $274 $436 $523 $367 $645 $849 $1,142 $697 $1,016 $1,261 $1,760 3 years parts and labor 9x5 Next business day 35

36 Model * xseries M M M M M M M M M M M7089 $175 $219 $263 $267 $445 $519 $713 $507 $715 $819 $1,163 3 years parts and labor 9x5 Next business day xseries 206m M M M M M M M M M M M7067 $179 $229 $275 $267 $449 $529 $725 $507 $719 $829 $1,175 3 years onsite repair/ 9x5 Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 36

37 Model * Base Warranty xseries 306m M M M M M M M M M M M7089 $175 $219 $263 $267 $445 $519 $713 $507 $715 $819 $1,163 3 years onsite repair 9x5 next business day xseries YR onsite 96P P P P2251 $150 $424 $586 $703 1 year parts and labor 9x5 Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 37

38 Model * Base Warranty xseries YR onsite 96P P P P2251 $150 $424 $586 $703 1 year onsite repair 9x5 next business day xseries P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 3 years parts and labor Next business day xseries P P P P P P P P P P P9273 $567 $758 $910 $817 $1,144 $1,634 $1,961 $1,290 $1,805 $2,579 $3,095 3 years parts and labor Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 38

39 Model * xseries P P P P P P P P P P P9249 $385 $495 $594 $305 $609 $870 $1,044 $590 $903 $1,290 $1,548 3 years parts and labor Next business day BladeCenter Chassis L L P P P P P P P P P9209 $600 $788 $945 $638 $893 $1,275 $1,530 $900 $1,260 $1,800 $2,160 3 years parts and labor Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 39

40 Model * BladeCenter HS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 years parts and labor Next business day xseries L L L P P P P P P P P9225 $690 $1,320 $1,584 $750 $1,703 $2,445 $3,272 $1,500 $2,715 $3,570 $4,959 3 years parts and labor Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 40

41 Model * xseries J J J J J J J J J J J9682 $575 $900 $1,200 $480 $1,080 $1,600 $1,900 $935 $1,750 $2,300 $2,800 3 years parts and labor Next business day Blade Center T L L P P P P P P P P P9209 $600 $788 $945 $638 $893 $1,275 $1,530 $900 $1,260 $1,800 $2,160 3 years parts and labor with onsite repair**** Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 41

42 Model * Base Warranty Blade Center T L L P P P P P P P P P9209 $600 $788 $945 $638 $893 $1,275 $1,530 $900 $1,260 $1,800 $2,160 3 years parts and labor with onsite repair**** Next business day Blade Center HT L L P P P P P P P P P9209 $600 $788 $945 $638 $893 $1,275 $1,530 $900 $1,260 $1,800 $2,160 3 years limited onsite repair 9x5 Next business day Blade Center HT L L P P P P P P P P P9209 $600 $788 $945 $638 $893 $1,275 $1,530 $900 $1,260 $1,800 $2,160 3 years limited onsite repair 9x5 Next business day 42

43 Model * BladeCenter HS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 years onsite repair parts and labor Next business day xseries YR onsite 69P P P P9508 $200 $375 $419 $503 1 year parts and labor with onsite repair**** Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 43

44 Model * Base Warranty xseries P P P P P P P P P P P9249 $385 $495 $594 $305 $609 $870 $1,044 $590 $903 $1,290 $1,548 3 years parts and labor Next business day BladeCenter HS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 years parts and labor Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 44

45 Machi ne Model * Base Warranty xseries P P P P P P P P P P P9265 $495 $660 $792 $415 $751 $1,073 $1,288 $773 $1,290 $1,545 $1,854 3 years parts and labor Next business day xseries P P P P P P P P P P P9273 $567 $758 $910 $817 $1,144 $1,634 $1,961 $1,290 $1,805 $2,579 $3,095 3 years parts and labor Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 45

46 Model * Blade Center HS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 years parts and labor Next business day Blade Center JS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 years parts and labor Next business day eserver YR onsite 69P P P P9508 $200 $375 $419 $503 1 year parts and labor with limited onsite repair 9x5 next business day xseries 306m YR onsite 69P P P P9508 $200 $375 $419 $503 1 year parts and labor with onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 46

47 Model * Blade Center LS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 year parts and labor with onsite repair**** 9x5 Next business day Blade Center H L L P P P P P P P P P9209 $600 $788 $945 $638 $893 $1,275 $1,530 $900 $1,260 $1,800 $2,160 3 years 9x5 limited onsite repair Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 47

48 Model * Base Warranty Blade Center HS P P P P P P P P P P P9527 $307 $440 $528 $267 $575 $720 $864 $450 $850 $1,020 $1,224 3 years 9x5 limited onsite repair Next business day xseries P P P P P P P P P P P2697 $2,500 $3,390 $4,068 $2,280 $5,453 $6,640 $7,968 $4,320 $8,082 $9,531 $11,437 3 years parts and labor Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 48

49 Model * Base Warranty xseries P P P P P P P P P P P2262 $575 $900 $1,080 $450 $901 $1,473 $1,768 $855 $1,440 $1,945 $2,344 3 years parts and labor onsite repair 9x5 Next business day System x P P P P P P P P P P P2262 $575 $900 $1,080 $450 $901 $1,473 $1,768 $855 $1,440 $1,945 $2,344 3 year parts and labor with onsite repair**** 9x5 Next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 49

50 Model * Base Warranty xseries J J J J J J J J J J J9682 $575 $900 $1,200 $480 $1,080 $1,600 $1,900 $935 $1,750 $2,300 $2,800 3 years limited onsite repair 9x5 next business day xseries L L L P P P P P P P P9225 $1,320 $1,584 $690 $750 $1,703 $2,445 $3,272 $1,500 $2,715 $3,570 $4,959 3 years onsite repair 9x5 next business day Updates are highlighted and underlined in blue. Deleted items are highlighted in red. * type, model and serial number are needed for activation. Only available 935.ibm.com/services/us/its/html/servicepac_americas.html. s provided in this document are for informational purposes only and are subject to change. IBM's official 50

51 Model * Base Warranty xseries L L L P P P P P P P P9225 $1,320 $1,584 $690 $750 $1,703 $2,445 $3,272 $1,500 $2,715 $3,570 $4,959 3 years Limited onsite repair 9x5 next business day System x P P P P P P P P P P P2697 $2,500 $3,390 $4,068 $2,280 $5,453 $6,640 $7,968 $4,320 $8,082 $9,531 $11,437 3 years parts and labor Next business day System x P P P P P P P P P P P2697 $2,500 $3,390 $4,068 $2,280 $5,453 $6,640 $7,968 $4,320 $8,082 $9,531 $11,437 3 years onsite repair 9x5 next business day 51