Emotional Intelligence to survive & thrive in the NHS

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1 RCN Clinical Leadership Programme Using your Emotional Intelligence to survive & thrive in the NHS

2 Some quick revision

3

4 Emotional Intelligence sets apart effective leaders

5 Like a tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered (Stephen R. Covey, 2004)

6 Like a tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered (Stephen R. Covey, 2004)

7 We are being judged by a new yardstick: not just by how smart we are, or by our training & expertise Daniel Goleman but also by how well we handle ourselves & each other.

8 Transformational leadership serves collective interests and develops and empowers others emotional intelligence is its driving force! (Power et al, 2004)

9 Where would you like to go today?

10 ctr

11 How will I think or act differently as a result of today s workshop?

12 Emotional Intelligence sets apart effective leaders

13

14 What is Emotional Intelligence?

15 From your career experiences identify the key characteristics of your Best Boss

16 Defining Emotional Intelligence a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.

17 the capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions effectively in ourselves and others. (Power et al, 2004)

18 In other words, EQ is about Knowing how you and others feel and what to do about it; Knowing what feels good and what feels bad, and how to get from bad to good; Possessing emotional awareness, sensitivity and the leadership / management skills that will help us to survive & thrive in the permanent white water of the NHS workplace.

19 Bar-On Model of Emotional Intelligence

20 Self-perception Self-regard Self-actualisation Emotional Self-awareness

21 Self-perception Self-Regard is respecting oneself while understanding and accepting one s strengths and weaknesses. Self-Regard is often associated with feelings of inner strength and self-confidence. Self-Actualization is the willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life. Emotional Self-Awareness includes recognizing and understanding one s own emotions. This includes the ability to differentiate between subtleties in one s own emotions while understanding the cause of these emotions and the impact they have on the thoughts and actions of oneself and others.

22 Self-Expression Emotional Expression Assertiveness Independence

23 Self-expression Emotional Expression is openly expressing one s feelings verbally and non-verbally. Assertiveness involves communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner. Independence is the ability to be self directed and free from emotional dependency on others. Decision-making, planning, and daily tasks are completed autonomously.

24 Interpersonal Interpersonal Relationships Empathy Social Responsibility

25 Interpersonal Interpersonal Relationships refers to the skill of developing and maintaining mutually satisfying relationships that are characterized by trust and compassion. Empathy is recognizing, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another s perspective and behaving in a way that respects others feelings. Social Responsibility is willingly contributing to society, to one s social groups, and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for the greater community.

26 Decision making Problem Solving Reality Testing Impulse Control

27 Decision-making Problem Solving is the ability to find solutions to problems in situations where emotions are involved. Problem solving includes the ability to understand how emotions impact decision making. Reality Testing is the capacity to remain objective by seeing things as they really are. This capacity involves recognizing when emotions or personal bias can cause one to be less objective. Impulse Control is the ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviours and decision making.

28 Stress Management Flexibility Stress Tolerance Optimism

29 Stress Management Flexibility is adapting emotions, thoughts and behaviours to unfamiliar, unpredictable, and dynamic circumstances or ideas. Stress Tolerance involves coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner. Optimism is an indicator of one s positive attitude and outlook on life. It involves remaining hopeful and resilient, despite occasional setbacks.

30 Bar-On Model of Emotional Intelligence

31 How are you feeling? (naming & describing our emotions)

32

33 Emotional Intelligence sets apart effective leaders

34 Workplace Emotions!

35 Relationship Management The DESC Script D escribe the situation E xpress how you FEEL S pecify what you want C onsequences that will result, negative and / or positive

36 To become more emotionally intelligent, what would my colleagues ask me to: stop doing do differently continue doing?

37

38 How does the RCN CLP facilitate the development of EQ?

39 What has EQ got to do with improving patient care?

40

41 Emotional Intelligence sets apart effective leaders

42 Transformational leadership serves collective interests and develops and empowers others emotional intelligence is its driving force! (Power et al, 2004)

43 Emotional Intelligence the bottom line improved work performance; more effective leadership; better teamwork; improved motivation; enhanced innovation; restored trust.

44 In hard times, the soft stuff often goes away. But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors, or be compassionate in a crisis, no amount of attention to the bottom line will protect your career. Emotional intelligence isn't a luxury you can dispense with in tough times. It's a basic tool that, deployed with finesse, is the key to professional success.

45 How will I think or act differently as a result of today s workshop?

46 Beware of Emotional Saboteurs!!

47

48 Emotional Intelligence sets apart effective leaders

49 Emotionally intelligent leaders look out of the window to apportion credit - they acknowledge colleagues, and admit to a fair dose of good luck. But they look in the mirror to assign responsibility - they never blame outside events when things go wrong. In contrast, less emotionally intelligent leaders tend to do the opposite - they look out of the window for factors to blame, but they gaze in the mirror to credit themselves when things go well.

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