MARKING GUIDE FOR ASSESSOR

Transcription

1 BBLDR501 MARKING GUIDE FOR AEOR UNIT AEMENT DETAIL National Training Package Unit Code Under the auspices of RTO Registered Training Organisation Delivery Mode BB Business ervices Training Package BBLDR501 Develop & use Emotional Intelligence Provider: Young Rabbit Pty Ltd (ABN ) CRICO Code: 01331F RTO No: Provider: Australian Pacific College Brisbane Pty Ltd (ABN ) CRICO Code: 03297J RTO No: Classroom Based / Virtual Campus / Flexible Delivery PARTICIPANT DETAIL Participant Name: Participant UI Address Phone RECORD OF AEMENT OUTCOME FOR AEOR UE ONLY AC Achieved Competency AC NC Participant has met the performance and knowledge evidence as per the assessment requirements of the training package. Achieved Not NC Not Competent Competency Competent Participant has been unable to demonstrate knowledge evidence as per the assessment requirements of the training package. BBLDR501 Develop & use emotional intelligence AC NC The participant has met the performance and knowledge evidence as per the assessment requirements of the training package OBERVATION tasks Competent AC or Not Competent NC The participant has met the performance and knowledge evidence as per the assessment requirements of the training package WRITTEN Task Competent AC or Not Competent NC Yes Re-sit required? NO Yes - If required, re-sit date / / 2016 I the assessor declare that I have conducted a fair, valid and flexible assessment with this participant, and I have provided appropriate feedback ignature è Date / / I the participant declare The attached submission is my own work and, I have been given feedback on the evidence given in the assessment. I have been informed by the assessor of the final result and the reasons for the decision ignature è Date / / Yes No No evelyn@evelynolivares.com.au! " P1 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151

2 BBLDR501 MARKING GUIDE FOR AEOR Activity 1 Observation / Discussion Discuss with your group and your trainer the impact of your own emotions on others in the workplace. In your group share your own emotional strengths and weaknesses, stressors and emotional triggers. Use your own self-reflection and invite feedback from others to improve and develop your own emotional intelligence atisfactory () Unsatisfactory (U) Activity 1 Classroom simulation OBERVATION DICUION OBERVATION 1.1 Was able to identify own emotional strengths and weaknesses U OBERVATION 1.2 Was able to show an understanding of personal stressors and own emotional states related to the workplace U OBERVATION 1.3 Has demonstrated a sense of awareness of own emotional triggers and shows an ability use this awareness to enable control emotional responses U OBERVATION 1.4 Was able to identify some model workplace behaviours that demonstrate management of emotions U OBERVATION 1.5 Displays an understanding of how to use self-reflection and feedback from others to improve development of own emotional intelligence U evelyn@evelynolivares.com.au! " P2 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151

3 BBLDR501 MARKING GUIDE FOR AEOR Activity 2 Observation / Discussion Discuss with your group and your trainer how you can recognize and appreciate the emotional strengths and weaknesses of others. hare with the group how you might respond to the emotional states of co-workers. Explain how you might assess their emotional cues paying attention to any cultural expressions and how you might respond to those emotions. Make evident a willingness to be more flexible and adaptable when dealing with the emotions of others in your decision making. atisfactory () Unsatisfactory (U) Activity 2 Classroom simulation OBERVATION DICUION OBERVATION 2.1 hows an understanding of how to respond the emotional states of co- workers and assess emotional cues U OBERVATION 2.2 Was able to show an understanding of personal stressors and own emotional states related to the workplace U OBERVATION 2.3 Has demonstrated flexibility and adaptability in dealing with others U OBERVATION 2.4 Was able to identify the importance of taking into account the emotions of others when making decisions U evelyn@evelynolivares.com.au! " P3 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151

4 BBLDR501 MARKING GUIDE FOR AEOR Activity 3 Observation / Discussion Discuss with your group and your trainer how one could promote the development of emotional intelligence in others. hare your views on how an effective leader could provide opportunities for others to express their thoughts and feelings in the workplace and help them understand how their behavior can effect the emotions of other people. uggest a valid method of self-management that could be implemented in the workplace to build better relationships and enhance productivity to achieve desired outcomes. atisfactory () Unsatisfactory (U) Activity 3 Classroom simulation OBERVATION DICUION OBERVATION 3.1 Displays an understanding of the importance of providing opportunities for others to express their thoughts and feelings U OBERVATION 3.2 hows an awareness that their behaviour and emotions has an effect on others in the workplace U OBERVATION 3.3 Has demonstrated the importance of encouraging self-management of emotions in others U OBERVATION 3.4 hows an understanding of the importance to encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes U evelyn@evelynolivares.com.au! " P4 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151

5 BBLDR501 MARKING GUIDE FOR AEOR Activity 4 Observation / Discussion Discuss with your group and your trainer effective ways in which an effective leader can utilize emotional intelligence to maximize team outcomes. hare your ideas of how to use the strengths of workplace members to create a positive emotional climate and achieve workplace outcomes. atisfactory () Unsatisfactory (U) Activity 4 Classroom simulation OBERVATION DICUION OBERVATION 4.1 Displays an understanding of the importance to encourage a positive emotional climate in the workplace U OBERVATION 4.2 Displays an understanding of how to use the strengths of workgroup members to achieve workplace outcomes U Activity 5 - hort Quiz - atisfactory () Unsatisfactory (U) Activity 5 hort Quiz - Please answer all questions below 5.1. Describe below in your own words the meaning of the five components of Emotional Intelligence. 1-EI P3 U 1. elf-awareness- The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others. 2. elf-regulation- The ability to control or redirect disruptive impulses and moods. To think before acting. 3. Motivation- A passion to work for reasons that go beyond money or status. Propensity to pursue goals with energy and persistence. 4. Empathy- The ability to understand the emotional makeup of others. kill in treating people according to their emotional reaction. 5. ocial kills- Proficiency in managing relationships and building networks. The ability to find common ground and build rapport evelyn@evelynolivares.com.au! " P5 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151

6 BBLDR501 MARKING GUIDE FOR AEOR with others. 5.2 In your own words, describe how understanding your own emotional, strengths & weaknesses can affect others in your team. 1-EI P11 U Having a deeper understanding of your own emotions allows you to perfect a skill that is vital to leading a successful team that skill is the ability to become self-less to not take situations, reactions, others emotions, and conflicts personally. When you are able to not take things personally, it allows you to view the world through an unbiased scope. When it comes to working as a team, once you are able to remove yourself as a variable from any situation, you will begin to see situations in a much clearer manner. Your level of understanding will skyrocket because instead of thinking, Why is this happening to me? your brain will instead be asking, Why is this happening? Or rather than wondering, Why doesn t she like me? perhaps you will wonder, Why is she so removed from the team? 5.3 a) Give an example of an activity you could use to help you get a deeper understanding of your team members personalities. 5.3 b) Be sure to include at least 3 enneagram archetypes and give a brief description of those 3 types. 1-EI P12-13; P17 U Example Activity - In Their hoes m Begin with one team member and select a 3-hour time block you can set aside to spend with that team member. m During this 3-hour time block you will act as though you are shadowing them. You will spend this time asking questions, observing their work, and observing their daily interactions. m Feel free to put together a list of questions ahead-of-time that you can use if you need back-up to get the conversation flowing in the beginning. m Once you have completed your first shadowing experience, move on and schedule the same 3-hour block with each of your team members. Questions to ask yourself at the end of each shadowing experience: m What did I learn about this team member that I never knew? m How can I use the information I have learned to better connect with this team member? evelyn@evelynolivares.com.au! " P6 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151

7 BBLDR501 MARKING GUIDE FOR AEOR m Did this team member convey a low, moderate, or high level of emotional intelligence? m Is there anything I can offer this team member to help raise their emotional intelligence? m What can I take away from this shadowing experience? The 9 Personality types Example archetype: The Perfectionist: the Ruler; the rational, idealistic type: principled, purposeful, self-controlled, and perfectionistic. m The Nurturer: the Helper; caring, interpersonal type: demonstrative, generous, people-pleasing, and possessive. m The Achiever: the Performer; success-oriented, pragmatic type: adaptive, excelling, driven, and image-conscious. m The Creative: the Individualist; sensitive, withdrawn type: expressive, dramatic, self-absorbed, and temperamental. m The Observer: the Investigator; intense, cerebral type: perceptive, innovative, secretive, and isolated. m The Questioner: the Loyalist; committed, security-oriented type: engaging, responsible, anxious, and suspicious. m The Innocent Adventurer: the Enthusiast; busy, fun-loving type: spontaneous, versatile, distractible, and scattered. m The Knight: the Challenger; powerful, dominating type: selfconfident, decisive, willful, and confrontational. m The Harmoniser: the Peacemaker; easygoing, self-effacing type: receptive, reassuring, agreeable, and complacent. 5.4 Imagine you are The Perfectionist type of personality (based on The Enneagram) hare below how you (an Enneagram 1) could be more flexible and adaptable when dealing with someone U 1-EI P18 E1 s excel at motivating others with a vision of excellence, but run into their EQ blind spot when their critiques don t take others feelings into account. Ones can work on considering the perspectives of others and bringing compassionate levity into their interactions. 5.5a. List below at least 3 strengths and 3 weaknesses of the personality Type 2 (Nurturer). 5.5b. Also note what you might take into consideration about their emotional state when dealing with this type to enable them to make well thought out decisions. 1-EI P6 & 18 U evelyn@evelynolivares.com.au! " P7 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151

8 BBLDR501 MARKING GUIDE FOR AEOR trengths Caring Generous - Patient Weaknesses Passive Moody - Naive The Nurturer should be given time to consider their options before making decisions. They more often will make decisions based on how it serves their family and those close to them rather than consider what s good for them. Give them time to do their own research, time to reflect and connect with themselves, and acting on the insights they discover. 5.6 How might you assist a personality type 8 (Protector) to understand the effect their behavior might have on the emotions of others in the workplace. Also share how they could provide others the opportunity to express their thoughts and feelings U 1-EI P19 The type 8 personality type appreciates honesty and fairness. They are not always aware of how their behavior affects others so when the opportunity arises it s a good idea to bring it in to their awareness in-the-moment and in private in a caring manner. Remind them that in order to boost their EQ they might try softening their approach and extending generosity and kindness to other people. Encourage them to invite others to express their views, thought and feelings. 5.7 a) Using the list of trengths & Weaknesses on page 6 of your manual, choose ONE Weakness or negative behaviour of your typical character to develop deeper self awareness of your own emotional intelligence. 5.7 b) Explain below how you could convert that weakness into a positive emotional strength to achieve better workplace outcomes with your colleagues 1-EI P6, P12-19 a) Type 8 example Aggressive behavior b) Firstly put myself in their shoes, be honest with self and sensitive to their emotional state and type to see the issue from their perspective. Honor them by entering their world, instead of forcing them into my world. Listen and observe using my sensory acuity and use my intuitive self to soften my approach and adapt my behavior extending generosity and kindness to others. Always be mindful of doing what good for me, good for others and good for the greater good. U Congratulations you have completed your assessment Hand your completed paper to your trainer before leaving the training room. Well Done! evelyn@evelynolivares.com.au! " P8 Leadership Evolves training delivered under the auspices of National Training Organisation Australian Pacific College NTI RTO Real Focus [ABN ] PO Box 5011 North Rocks NW 2151