New London County Unified Intake for Homeless Families

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1 New Lndn Cunty Unified Intake fr Hmeless Families Presentatin by Lisa Tepper Bates, Executive Directr Mystic Area Shelter & Hspitality (MASH)

2 2011 Snapsht: Family Hmelessness in Sutheastern CT Frm 2010 t 2011, NL Cunty prviders: Sheltered ver 170 families Re-hused r prevented the hmelessness f ver 300 ther lcal families Over ½ f adults in families cited dmestic vilence cntributing t their hmelessness

3 Causes f Hmelessness in SE CT Shrtage f Affrdable Husing CT is 6 th mst expensive state in the U.S. fr husing csts Incme Instability and Pverty Nrwich-New Lndn crridr is ne f 10 slwest areas in the United States t recver frm ecnmic recessin Small jbs gains mre than ffset by large layffs at majr emplyers Limited safety net Lw mnthly family allwance ends with minimal earned incme Cntinuing need fr treatment Mental health Substance abuse

4 Where We Were Fur family shelters in NL Cunty N crdinating mechanism fr intake N resurce fr 2-1-1, ther agencies seeking t refer thse in need (beynd a list f shelter telephne numbers) Each shelter staff spent cnsiderable time trying t prblem slve with families turned away Frustrating and stressful experience fr families in need and shelter staff, alike N way t track utcmes fr families turned away frm shelter due t lack f available space

5 Why Unified Intake? Best Practice recmmended sn t be required by HUD Key HEARTH Act task in re-tling the crisis respnse system Prvides better service t clients in urgent need Client families in can access help thrugh ne Frnt Dr, rather than buncing between prviders (pssibly failing t get any help) Makes better use f limited shelter staff resurces Less time lst trying (nt always succeeding) t help families identify ther ptins Better ability t rganize staff time mve frward with existing clients knwing that urgent intakes are apprpriately addressed

6 Hw Des it Wrk? Participants: fur family shelters + ne state agency Mystic Area Shelter & Hspitality (MASH) Cvenant Shelter f New Lndn Thames Valley Cuncil fr Cmmunity Actin (TVCCA) Shelter Wmen s Center f Sutheastern CT Sutheastern Mental Health Authrity (SMHA) (intake nly) Single Frnt Dr fr Families Facing Hmelessness One phne call t = ne intake with a case manager = placement in best fit availability at ne f fur shelters Intake appintments every Mnday thrugh Friday, including hlidays

7 Hw Did We Get Here? Getting Started Steering Grup: Cmpsed f frnt-line staff representatives frm the fur shelters Review the Best Practices: Terrific resurces available thrugh Natinal Alliance t End Hmelessness (NAEH) website T access these resurces: search NAEH website fr Crdinated Intake Tlkit and Crdinated Intake

8 Develping ur System We asked t serve as initial POC NL Cunty is a large gegraphic area with thin ppulatin: virtual frnt-dr better fr ur cmmunity United Way f Cnnecticut agreed t wrk with us Cmmitted t wrking tgether as ne team Heavy reliance n we all wrk hard t cmmunicate cnsistently and clearly, n a timely basis! Unified Intake participants wrked with t develp a very basic screening prcedure Strng pririty n diversin: Shelter is very last ptin, and nt a gd ptin fr everyne

9 Develping ur System Steering Grup met weekly t develp plicies, prcedures Trying t strike the right balance between rigid plicies and rm fr flexibility Dn t be TOO scared f what might happen Screen IN (nt ut) fr eligibility Divert frm shelter, if pssible Baseline criteria: Within 48 hurs f actual hmelessness Last permanent zip cde NL Cunty OR children enrlled in NL Cunty schls Schedule intakes fr the next day Small fund fr emergency htel nights (if n diversin ptins) r transprtatin

10 Develping ur System Rtating Duty Services Crdinatr Case managers frm the five participating agencies rtate Each prvider has same day, same lcatin, every week Prcess initial shelter applicatin (using DSS/HMIS frm) Always lk fr ther slutins (especially if shelters full) Can access emergency fund if n ther ptins exist Place clients int any available shelter pening in system Daily s prvide real-time updates regarding availability at each shelter

11 Statistics t Date Frm 12/12/11 (start date) thrugh 7/16/12: Eligible inquiries t Team: 234 Referrals t Unified Intake System: 159 Htel Accmmdatins: Transprtatin Arrangements: 27 nights 16 trips 68% f thse referred t the Team were frwarded n t the Unified Shelter prgram

12 Outcmes Intake Outcmes We are tracking what intake utcmes, reprting ut t grup daily Fairly high percentage f n-shws fr intake (+/- 30%) High percentage f intakes placed in shelter (75-80%) Enhanced cmmunicatin between prviders Gd fr us, gd fr clients we serve! Better ability t crdinate infrmatin, understand client histries and best appraches fr small percentage wh have been hmeless previusly

13 Imprve ur Use f Existing Shelter Wrking tgether n Rapid Re-Husing Shrten length f stay at all shelters Increase the number f families served by shelter withut increasing shelter stck Imprve skills, enhance resurces fr Shelter Diversin Jint training with Melissa Mwery f CAMBA n Shelter Diversin as first step (All prviders Team) Seeking t establish a cunty-wide preventin system (with fcus n shelter diversin) as next step

14 New Lndn Cunty Unified Intake Questins/Cmments?

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