Healthy together. Care and coverage that fits your life. kp.org/georgia Enrollment Georgia

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1 Healthy together Care and coverage that fits your life kp.org/georgia 2018 Enrollment Georgia

2 Welcome to care that fits your life Your doctor, your choice Choose your doctor based on what s important to you. Go to kp.org/searchdoctors for details about education, specialties, languages spoken, and more. You can also change doctors at any time. Convenient cost estimates Get an idea of what you ll pay before you come in for care. For a personalized estimate based on your plan details, visit kp.org/costestimates. More care options How you get care is up to you. Choose a phone or video appointment, your doctor s office with routine questions, or come see us in person.* Right care, right time Get the care you need when you need it with routine, specialty, urgent, and emergency care. If you re ever unsure where to go, call us for 24/7 care advice by phone. Many services under one roof Do more in less time. In most of our facilities, you can see your doctor, get a lab test, and pick up prescriptions all in a single trip. * These features are available when you get care at Kaiser Permanente facilities. Some restrictions apply. Ask your doctor if video visits are right for you. 2

3 Care and coverage that fits your life Experience the Kaiser Permanente difference To be healthy, you need quality care that s simple, personalized, and hassle-free. At Kaiser Permanente, care and coverage come together so you get everything you need to stay on top of your health in one easy-to-use package. Quality care with you at the center 5 Great care, great results 7 Get more from your health plan 9 Your care, your way 11 Care in your community 13 More care options 21 3

4 Kaiser Permanente CHOOSE THE DOC FOR YO AT EVERY TRN. Over 500 top docs and specialists in Atlanta. 4

5 Care and coverage that fits your life Quality care with you at the center Our physician-led care teams work together to keep you healthy by delivering high-quality, personalized care. Great care from great doctors Our doctors come from top medical schools, and many of them teach at worldrenowned universities. No matter which personal doctor you choose, you ll be in highly skilled, experienced hands and your health is their chief concern. Choosing a doctor your partner in health We make it easy to find the doctor who s right for you and you re free to change doctors at any time, for any reason. Having a good relationship is important because your personal doctor is your biggest health advocate. Your physician will coordinate your care journey, and you ll work closely together to make decisions about your health. Better care with a connected team Your doctor, nurses, and other specialists all work together to keep you healthy. They re connected to each other, and to you, through your electronic health record. So they know important things about you and your health like when you re due for a screening and what medications you re taking. That way, you get personalized care that s right for you. Personalized care for all members Care at Kaiser Permanente isn t one-sizefits-all. We believe your story, background, and values are as important as your health history. To deliver care that s sensitive to all cultures, ethnicities, and lifestyles, we: Strive to hire doctors and staff who speak more than one language Offer telephone interpretation services in more than 150 languages Train our care teams on how to connect with and care for people of all backgrounds Through our culturally responsive care programs, we ve improved health outcomes among diverse populations for conditions like high blood pressure, diabetes, and colon cancer.* * Kaiser Permanente improved blood pressure control in our Black/African American members, raised colon cancer screening rates in our Hispanic/Latino members, and improved blood sugar control in our members with diabetes. Self-reported race and ethnicity data are captured in HealthConnect, and HEDIS measures are updated quarterly in the interregional CORE Datamart. 5

6 Kaiser Permanente WE'RE ALL ABOT THE BIG PICTRE Mom-centered maternity care every step of the way. Kaiser Permanente. Piedmont Hospital. Northside Hospital. 6

7 Great care, great results Care and coverage that fits your life From preventive screenings that keep you healthy to world-class care if you get sick, we ve got you covered. Preventive care to keep you healthy Preventive care is key to how we practice medicine at Kaiser Permanente. It can help you avoid some health issues and catch others before they become serious. Your electronic health record plays a vital role your preventive care services are tracked in the system, which triggers automatic reminders when you re due for your next screening. We ll let you know when to come in so you re free to focus on living your life. Specialty care when you need it Preventive care can help keep you healthy, but we re also here for you if you get sick or need specialty care. In fact, you'll get great care from Kaiser Permanente experts in more than 40 specialties most without a referral. And if needed, you'll have access to certain affiliated specialists too. Support for ongoing conditions If you have a condition like diabetes or heart disease, you re automatically enrolled in a disease management program for personal coaching and support. With a well-rounded approach backed by proven best practices and advanced technology, we ll help you get the care you need to continue living life to the fullest. A leader in clinical quality In 2016, Kaiser Permanente led the nation in 21 effectiveness-of-care measures, including prevention and screening, cardiovascular care, and comprehensive diabetes care.* From high-quality maternity care to treatment for cancer, heart problems, and more, you get great doctors, the latest technology, and evidence-based care all combined to help you recover quickly. Hear care stories from real Kaiser Permanente members at kp.org/carestories. * Kaiser Permanente 2016 HEDIS scores. Benchmarks provided by the National Committee for Quality Assurance (NCQA) Quality Compass and represent all lines of business. Kaiser Permanente combined region scores were provided by the Kaiser Permanente Department of Care and Service Quality. The source for data contained in this publication is Quality Compass 2016 and is used with the permission of NCQA. Quality Compass 2016 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass and HEDIS are registered trademarks of NCQA. CAHPS is a registered trademark of the Agency for Healthcare Research and Quality. 7

8 Kaiser Permanente ENERGIZED, NOT EXHASTED. Healthy tools and resources available online, by phone, and at our facilities. 8

9 Care and coverage that fits your life Get more from your health plan Good health goes beyond the doctor s office. That s why we offer so many convenient resources to our members. Explore them all, and choose the ones that fit your life. Tools and resources for good health Online wellness tools Visit kp.org/healthyliving for wellness information, health calculators, fitness videos, podcasts, and recipes from world-class chefs. Healthy lifestyle programs Connect to better health with programs to help you lose weight, quit smoking, reduce stress, and more all at no cost. Learn more at kp.org/healthylifestyles. Health classes Sign up for health classes and support groups at many of our facilities. See what s available near you at kp.org/classes some may require a fee. Personal wellness coaching Get help reaching your health goals. Work one-on-one with a wellness coach by phone at no cost. Find out more at kp.org/wellnesscoach. Special rates for members Enjoy reduced rates on products and services that can help you stay healthy like gym memberships, massage therapy, and more. Explore your options at kp.org/choosehealthy. 9

10 Kaiser Permanente CALL IN. CLICK IN. OR COME IN. CARE, THE WAY YO WANT IT. 10 4

11 Care and coverage that fits your life Your care, your way Get care where, when, and how you want it. With more options to choose from, it s easier to stay on top of your health. Choose how you connect to care your doctor s office anytime with nonurgent questions. You ll usually get a response within 2 business days if not sooner. Video In many instances, you can meet face-to-face online with your doctor on your tablet, computer or smartphone. Learn more at kpgaupdates.org/telehealth. Phone You may be able to save a trip to the doctor s office by having a phone appointment instead. We also offer care guidance and advice by phone 24/7. In person Most of our locations have many services under one roof, so you can see your doctor, get lab services or X-rays, and pick up a prescription all in the same trip. Manage your health your way Online Stay on top of your care at kp.org. Once you re registered, you can view your medical record, refill most prescriptions, schedule routine appointments, and more. In app Manage your care anytime, anywhere. Access many of the features on kp.org with the Kaiser Permanente mobile app.* Learn more at kp.org/mobile. * To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org. 11

12 Kaiser Permanente CARE COLDN'T BE CLOSER. 26 convenient locations in Atlanta. 12

13 See page 16 for a comprehensive locations insert.

14 Care and coverage that fits your life Care when and where you need it It s easy for you and your family to get the care you need when you need it. Have an urgent care need? Want health advice after hours? Just call. To make any type of appointment or get 24/7 nurse advice, call Convenient care near you With multiple locations to choose from all around the perimeter, it s easy to find one near home or work. We offer same-day, next-day, after-hours, and weekend services at many of our locations, along with ob-gyn, pediatrics, and other specialty departments. You can also see different doctors at different locations whatever works best for you. Finding the right location Choosing a convenient place to get care is simple just hop online or grab your smartphone. Visit kp.org/facilities to search by zip code, keyword, or the type of service you need. Search on your smartphone with the location finder on the Kaiser Permanente mobile app. 1 Getting care anytime, anywhere Emergency care If you ever need emergency care, you re covered. You have access to any hospital emergency room anywhere in the world, whether it's affiliated with Kaiser Permanente or not. 2 Care away from home If you get hurt or sick while traveling, we ll help you get care. We can also help you before you leave town by checking to see if you need a vaccination, refilling prescriptions, and more. Just call our 24/7 Away from Home Travel Line at or visit kp.org/travel. See the following pages for a list of our locations in your area. 1 To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org. 2 If you reasonably believe you have an emergency medical condition, which is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health, call 911 or go to the nearest hospital emergency room. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage. 3 This number can be dialed from inside and outside the nited States. Outside, you must dial the.s. country code 001 for land lines and +1 for mobile before the phone number. Long-distance charges may apply and we cannot accept collect calls. This phone line is closed on major holidays. 13

15 Kaiser Permanente Locations near you With 26 Kaiser Permanente offices and over 500 doctors throughout Metro Atlanta plus pharmacy, lab, and X-ray usually right in the same building you ll enjoy convenience you won t find with other plans. Plus, you won't have to pay for parking. Athens- Clarke County ATHENS MEDICAL OFFICE 2142 West Broad St., Building 200, Athens, GA Phone: Adult Health Education Nutrition Cherokee County HOLLY SPRINGS MEDICAL OFFICE 684 Sixes Road, Suite 275, Holly Springs, GA Phone: Family Clayton County SOTHWOOD COMPREHENSIVE MEDICAL CENTER 2400 Mt. Zion Parkway, Jonesboro, GA Phone: /7 Advanced Care Adult Behavioral Health Cardiology Diagnostic Imaging Endocrinology Express Care Family General Surgery Geriatrics Hand Surgery Health Education Heart Failure Clinic Hematology/ Oncology Infectious Diseases Maternal Child Health/Lactation Nephrology Neurology Nutrition Obstetrics/ Gynecology Ophthalmology Optometry Orthopedic Surgery Pain Management Palliative Care Psychiatry Psychology Pulmonology Sports rgent Care rology Vascular Surgery 14

16 Care and coverage that fits your life SOTHWOOD SPECIALTY CENTER 2470 Mt. Zion Parkway, Jonesboro, GA Phone: Audiology Cardiology Dermatology Ear, Nose, and Throat Endocrinology Gastroenterology Rheumatology Cobb County CMBERLAND MEDICAL CENTER 2525 Cumberland Parkway SE, Atlanta, GA Phone: Adult Behavioral Health Child & Adolescent Psychiatry Endocrinology Express Care Geriatrics Geriatric Psychiatry Health Education Infectious Diseases Mammography Maternal Child Health/Lactation Nephrology Nutrition Obstetrics/Gynecology Palliative Care Psychiatry Psychology Rheumatology Sleep TOWNPARK COMPREHENSIVE MEDICAL CENTER 750 Townpark Lane, Kennesaw, GA Phone: /7 Advanced Care Adult Behavioral Health Cardiology Dermatology Diagnostic Imaging Express Care Family Gastroenterology General Surgery Hematology/Oncology Hand Surgery Health Education Mammography Maternal Child Health/Lactation Neurology Nutrition Obstetrics/Gynecology Ophthalmology Optometry Orthopedic Surgery Psychiatry Psychology Pulmonology Sports rgent Care WEST COBB MEDICAL CENTER 3640 Tramore Pointe Parkway, Austell, GA Phone: Adult Psychiatry 15

17 Kaiser Permanente Coweta County NEWNAN MEDICAL OFFICE 203 Newnan Crossing Bypass, Newnan, GA Phone: Adult Health Education DeKalb County CRESCENT MEDICAL CENTER 200 Crescent Centre Parkway, Tucker, GA Phone: Adult Behavioral Health Child & Adolescent Psychiatry Dermatology Diagnostic Imaging Express Care Health Education Mammography Maternal Child Health/Lactation Nephrology Nutrition Obstetrics/Gynecology Psychiatry Psychology DOWNTOWN DECATR MEDICAL OFFICE 201 W. Ponce de Leon Ave., Suite A, Decatur, GA Phone: Adult Gynecology PANOLA MEDICAL CENTER 5440 Hillandale Drive, Lithonia, GA Phone: Adult Health Education Mammography Maternal Child Health/Lactation Nephrology Nutrition Obstetrics/Gynecology 16

18 Care when and where you need it PICKENS DAWSON CHEROKEE CONTY HOLLY SPRINGS MEDICAL OFFICE (HS) 684 Sixes Road, Suite 275 Holly Springs, GA Phone: WEST COBB MEDICAL CENTER (WC) 3640 Tramore Pointe Parkway Austell, GA Phone: STONECREST MEDICAL CENTER (STC) 8011 Mall Parkway Lithonia, GA Phone: FLTON CONTY ALPHARETTA MEDICAL CENTER (AL) 3550 Preston Ridge Road Alpharetta, GA Phone: GWINNETT CONTY LAWRENCEVILLE MEDICAL OFFICE (LAW) 455 Philip Blvd., Suite 130 Lawrenceville, GA Phone: ROCKDALE CONTY CONYERS MEDICAL OFFICE (CON) 1478 Dogwood Drive Conyers, GA Phone: BARTOW 75 CHEROKEE TownPark Holly Springs FLTON FORSYTH Alpharetta Forsyth 985 Sugar Hill-Buford 85 CLAYTON CONTY SOTHWOOD COMPREHENSIVE MEDICAL CENTER (SW) 2400 Mt. Zion Parkway Jonesboro, GA Phone: COWETA CONTY NEWNAN MEDICAL OFFICE (NEW) 203 Newnan Crossing Bypass Newnan, GA Phone: DOGLAS CONTY DOGLASVILLE MEDICAL OFFICE (DV) 6875 Douglas Blvd., Suite A Douglasville, GA Phone: BROOKWOOD AT PEACHTREE MEDICAL OFFICE (BW) 1745 Peachtree Road, Suite Atlanta, GA Phone: GWINNETT COMPREHENSIVE MEDICAL CENTER (GW) 3650 Steve Reynolds Blvd. Duluth, GA Phone: /7 ATHENS-CLARKE CONTY ATHENS MEDICAL OFFICE (ATH) 2142 West Broad Street, Bldg 200 Athens, GA Phone: TEAR OT HERE PALDING Douglasville DOGLAS COWETA COBB West Cobb Newnan FLTON FAYETTE Kaiser Permanente Medical Facilities CLAYTON SPALDING Kaiser Permanente Comprehensive Medical Centers 75 Cumberland Cascade Southwood Fayette Glenlake Sandy Springs 85 Brookwood DEKALB Decatur Crescent 75 Henry Towne Centre Gwinnett Panola Southwood Specialty HENRY Stonecrest ROCKDALE Lawrenceville GWINNETT BTTS Snellville Conyers 20 NEWTON Athens 10 BARROW 78 ATHENS- CLARKE Skip the trip. 316 WALTON Ask about a video visit. Call COBB CONTY 24/7 SOTHWOOD SPECIALTY CENTER (SWS) 2470 Mt. Zion Parkway Jonesboro, GA Phone: CMBERLAND MEDICAL CENTER (C) 2525 Cumberland Pkwy. SE Atlanta, GA Phone: TOWNPARK COMPREHENSIVE MEDICAL CENTER (TP) 750 Townpark Lane Kennesaw, GA Phone: /7 DEKALB CONTY CRESCENT MEDICAL CENTER (CRE) 200 Crescent Centre Parkway Tucker, GA Phone: DOWNTOWN DECATR MEDICAL OFFICE (DE) 201 W. Ponce de Leon Ave. Suite A Decatur, GA Phone: PANOLA MEDICAL CENTER (PA) 5440 Hillandale Drive Lithonia, GA Phone: FAYETTE CONTY FORSYTH CONTY ROTINE CARE FAYETTE MEDICAL OFFICE (FAY) 101 Banks Road Fayetteville, GA Phone: FORSYTH MEDICAL OFFICE (FOR) 1400 Northside Forsyth Drive, Suite 350 Cumming, GA Phone: Routine, scheduled exams EXPRESS CARE CASCADE MEDICAL CENTER (CAS) 1175 Cascade Parkway Atlanta, GA Phone: GLENLAKE COMPREHENSIVE SPECIALTY CENTER (GL) 20 Glenlake Parkway Sandy Springs, GA Phone: SANDY SPRINGS MEDICAL OFFICE (SS) 1100 Lake Hearn Drive NE Suites 250 & 500 Sandy Springs, GA Phone: HENRY CONTY SNELLVILLE MEDICAL OFFICE (SN) 2240 Fountain Drive Snellville, GA Phone: SGAR HILL BFORD MEDICAL CENTER (SH) 1435 Broadmoor Blvd. Sugar Hill, GA Phone: HENRY TOWNE CENTRE MEDICAL CENTER (HTC) 1125 Towne Centre Village Drive McDonough, GA Phone: Express Care rgent Care 24/7 Advanced Care Primary Care Services Lab Services Pharmacy X-Ray / Imaging Obstetrics and/or Gynecology Various Specialties Optometry / Ophthalmology Surgery RGENT CARE Walk in Minor issues Walk in 24/7 Sprains, breaks, and other issues 24/7 See reverse side for full list of specialties. Walk in 24/7 More serious issues ADVANCED CARE

19 PRIMARY CARE SPECIALTIES SELF-REFERRAL SPECIALTIES REFERRAL SPECIALTIES ADDITIONAL SERVICES Locations GW SW TP GL SWS AL BW CAS CON CRE C DE DV FAY FOR HTC HS LAW NEW PA SS SN STC SH WC ATH Adult Family Pediatrics/Adolescent Behavioral Health Dermatology Gynecology Obstetrics/Gynecology Optometry/Opthalmology Audiology Bariatric Surgery 3 Cardiology Child & Adolescent Psychiatry Endocrinology Gastroenterology General Surgery Geriatrics 3 3 Geriatric Psychiatry 3 Hand Surgery Hematology/Oncology Infectious Disease Nephrology Neurology Orthopedic Surgery Otolaryngology (Ear, Nose, Throat) Pain Management Palliative Care 3 3 Perinatology (Maternal Fetal ) 3 3 Plastic Surgery 3 3 Podiatry 3 3 Psychiatry Psychology Pulmonology Rheumatology Sleep 3 3 Sports rology Vascular Surgery 3 3 Lab Services Pharmacy X-ray CT/MRI DEXA Scan Mammography ltrasound MEDICAL OFFICES AND SPECIALTIES Comprehensive Medical Centers Comprehensive Specialty Center GLENLAKE SPECIALTY Medical Centers Comprehensive Medical Centers feature: 24/7 Advanced Care, rgent Care, Express Care, Diagnostic Centers of Excellence, basic services, and specialties. GWINNETT SOTHWOOD TOWNPARK Comprehensive Specialty Centers serve a large range of specialties not available at other centers. Our medical centers provide basic services such as Adult, Pediatrics, Pharmacy, Lab, X-ray, and more DIAGNOSTIC IMAGING Full facility list and details inside. MLTIPLE LOCATIONS AROND METRO ATLANTA

20 Care and coverage that fits your life STONECREST MEDICAL CENTER 8011 Mall Parkway, Lithonia, GA Phone: Family Gynecology Psychiatry Psychology Douglas County DOGLASVILLE MEDICAL OFFICE 6875 Douglas Blvd., Suite A, Douglasville, GA Phone: Adult Gynecology Fayette County FAYETTE MEDICAL OFFICE 101 Banks Road, Fayetteville, GA Phone: Adult Forsyth County FORSYTH MEDICAL OFFICE 1400 Northside Forsyth Drive, Suite 350, Cumming, GA Phone: Adult Fulton County ALPHARETTA MEDICAL CENTER 3550 Preston Ridge Road, Alpharetta, GA Phone: Adult Behavioral Health Child & Adolescent Psychiatry Health Education Mammography Maternal Child Health/Lactation Nutrition Obstetrics/Gynecology 17

21 Kaiser Permanente BROOKWOOD AT PEACHTREE MEDICAL OFFICE 1745 Peachtree Road, Suite, Atlanta, GA Phone: Adult Behavioral Health Dermatology Express Care Genetic Counseling Infectious Disease Maternal Fetal (Perinatology) Plastic Surgery Psychiatry CASCADE MEDICAL CENTER 1175 Cascade Parkway, Atlanta, GA Phone: Adult Behavioral Health Diagnostic Imaging Health Education Mammography Maternal Child Health/ Lactation Nephrology Nutrition Obstetrics/Gynecology Psychiatry GLENLAKE COMPREHENSIVE SPECIALTY CENTER 20 Glenlake Parkway, Sandy Springs, GA Phone: Audiology Bariatric Surgery Breast Care Center Cardiology Diagnostic Imaging Ear, Nose, and Throat Gastroenterology General Surgery Hand Surgery Health Education Mammography Maternal Child Health/Lactation Maternal Fetal (Perinatology) Neurology Nutrition Obstetrics/Gynecology Ophthalmology Optometry Orthopedic Surgery Pain Management Plastic Surgery Podiatry Pulmonology Sleep Sports rology Vascular Surgery 18

22 Care and coverage that fits your life SANDY SPRINGS MEDICAL OFFICE 1100 Lake Hearn Drive NE, Suites 250 and 500, Sandy Springs, GA Phone: Adult Behavioral Health Chemical Dependency Child & Adolescent Psychiatry Dermatology Psychiatry Psychology Gwinnett County LAWRENCEVILLE MEDICAL OFFICE 455 Philip Blvd., Suite 130, Lawrenceville, GA Phone: Adult Family GWINNETT COMPREHENSIVE MEDICAL CENTER 3650 Steve Reynolds Blvd., Duluth, GA Phone: /7 Advanced Care Audiology Adult Behavioral Health Cardiology Child & Adolescent Psychiatry Dermatology Diagnostic Imaging Ear, Nose, and Throat Endocrinology Express Care Gastroenterology General Surgery Hand Surgery Health Education Hematology/ Oncology Infectious Disease Mammography Maternal Child Health/Lactation Neurology Nephrology Nutrition Obstetrics/Gynecology Ophthalmology Optometry Orthopedic Surgery Pain Management Pediatric/Adolescent Podiatry Psychiatry Psychology Pulmonology Rheumatology Sports rology 19

23 Kaiser Permanente SNELLVILLE MEDICAL OFFICE 2240 Fountain Drive, Snellville, GA Phone: Adult SGAR HILL BFORD MEDICAL CENTER 1435 Broadmoor Blvd., Sugar Hill, GA Phone: Adult Gynecology Health Education Nutrition Henry County HENRY TOWNE CENTRE MEDICAL CENTER 1125 Towne Centre Village Drive, McDonough, GA Phone: Adult Gynecology Health Education Mammography Nutrition Rockdale County CONYERS MEDICAL OFFICE 1478 Dogwood Drive, Conyers, GA Phone: Adult Pediatrics/ Adolescent 20

24 Care and coverage that fits your life More care options when you need them Kaiser Permanente has partnered with several leading hospitals and many urgent care facilities. In fact, our own doctors practice at some of Atlanta s top hospitals. For medical emergencies, you have access to any hospital emergency room, even if it s not affiliated with Kaiser Permanente. 1 Our hospital partners include: 2 Metro Atlanta Children s Healthcare of Atlanta at Egleston 1405 Clifton Road, NE Atlanta, GA Children s Healthcare of Atlanta at Scottish Rite 1001 Johnson Ferry Road, NE Atlanta, GA Gwinnett Medical Center Duluth 3620 Howell Ferry Road Duluth, GA Gwinnett Medical Center Lawrenceville 1000 Medical Center Blvd. Lawrenceville, GA Northside Hospital 1000 Johnson Ferry Road, NE Atlanta, GA Northside Hospital Cherokee 450 Northside Cherokee Boulevard Canton, GA Northside Hospital Forsyth 1200 Northside Drive Cumming, GA Piedmont Hospital 1968 Peachtree Road, NW Atlanta, GA Piedmont Fayette Hospital 1255 Highway 54 West Fayetteville, GA Piedmont Henry Hospital 1133 Eagle's Landing Parkway Stockbridge, GA Piedmont Mountainside Hospital 1266 Highway 515 South Jasper, GA Piedmont Newnan Hospital 745 Poplar Road Newnan, GA Piedmont Newton Hospital 5126 Hospital Drive Covington, GA Athens Piedmont Athens Regional Hospital 1199 Prince Avenue Athens, GA If you think you have an emergency a medical or psychiatric condition that may put your life, health, limbs, or bodily functions in serious jeopardy call 911 or go to the nearest emergency room. 2 The hospital you will be admitted to for inpatient care is determined by the primary care physician you select. Some locations are available only in specific cases. In an emergency, you have access to any hospital emergency room. 21

25 Kaiser Permanente Kaiser Permanente rgent Care Gwinnett Comprehensive Medical Center 3650 Steve Reynolds Blvd. Duluth, GA hours a day, 7 days a week Southwood Comprehensive Medical Center 2470 Mt. Zion Parkway Jonesboro, GA hours a day, 7 days a week TownPark Comprehensive Medical Center 750 Townpark Lane Kennesaw, GA hours a day, 7 days a week Plus additional affiliated community urgent care locations throughout Metro Atlanta: Affiliated Community rgent Care Locations Carroll County Peachtree Immediate Care 209 Cooley Drive Suite 101 Villa Rica, GA Cherokee County Children's Healthcare of Atlanta at Cherokee 1558 Riverstone Parkway Suite 100 Canton, GA MedPost rgent Care Hwy. 92, Suite D Woodstock, GA Northside rgent Care 684 Sixes Road, Suite 125 Canton, GA Physicians Family of Canton 720 Transit Ave., Suite 101 Canton, GA Clayton County Concentra rgent Care 4223 Moreland Ave. Hwy. 42 Conley, GA Concentra rgent Care 1500 Mount Zion Road Morrow, GA Cobb County Children s Healthcare of Atlanta 625 Big Shanty Rd. NW Kennesaw, GA Concentra rgent Care 220 N. Cobb Pkwy. Suite 400 Marietta, GA East Cobb rgent Care 1401 Johnson Ferry Rd. Suite 390 Marietta, GA Northside Family & rgent Care of East Cobb 4800 Old Towne Parkway Suite 150-A Marietta, GA Peachtree Immediate Care 3540 North Cobb Pkwy. Acworth, GA Peachtree Immediate Care 2481 George Busbee Pkwy. Kennesaw, GA

26 Care and coverage that fits your life Dawson County Northside Family and rgent Care of Dawson 81 Northside Dawson Dr. Suite 100-A Dawsonville, GA DeKalb County North Atlanta rgent Care 2700 Clairmont Road, NE Atlanta, GA Peachtree Immediate Care 1834 Clairmont Rd. Decatur, GA Douglas County Get Well rgent Care 6842 Douglas Boulevard Suite K Douglasville, GA Peachtree Immediate Care 9390 The Landings Dr. Douglasville, GA Fayette County Peachtree City rgent Care 8 Eastbrook Bend Suite B Peachtree City, GA Forsyth County Children s Healthcare of Atlanta 410 Peachtree Pkwy. Suite 300 Cumming, GA Northside rgent Care 5610 Bethelview Rd. Suite 500 Cumming, GA Peachtree Immediate Care 2575 Peachtree Pkwy. Cumming, GA Fulton County Bethany Bend rgent Care Highway 9 N Milton, GA Children s Healthcare of Atlanta 3795 Mansell Rd. Alpharetta, GA Concentra rgent Care 3580 Atlanta Ave. Hapeville, GA Concentra rgent Care 5670 Fulton Industrial Blvd. Atlanta, GA Concentra rgent Care 688 Spring St. NW Atlanta, GA Concentra rgent Care 6334 Roswell Rd. NE Suite C Sandy Springs, GA Concentra rgent Care Abbotts Bridge Rd. Suite 3000 Johns Creek, GA MedPost rgent Care 5655 Atlanta Hwy. Suite A Alpharetta, GA MedPost rgent Care Crabapple Rd. Suite 901 Alpharetta, GA North Atlanta rgent Care 2701 Holcomb Bridge Rd. Alpharetta, GA Peachtree Immediate Care Haynes Bridge Rd. Alpharetta, GA rgent Care at Peachtree 2140 Peachtree Road Suite 232 Atlanta,GA

27 Kaiser Permanente Gwinnett County Children s Healthcare of Atlanta 2660 Satellite Blvd. Duluth, GA Children's Healthcare of Atlanta at Hamilton Creek 2240 Hamilton Creek Parkway, Suite 600 Dacula, GA ChoiceOne rgent Care of Gwinnett 2690 Hamilton Mill Rd. Suite 100 Buford, GA ChoiceOne rgent Care of Gwinnett 5910 Suwanee Dam Rd. Suite 100 Sugar Hill, GA Concentra rgent Care 6475 Jimmy Carter Blvd. Suite 200 Norcross, GA Concentra rgent Care 755 Lawrenceville Suwanee Rd, Suite 1600 Lawrenceville, GA Gwinnett rgent Care 1300 Peachtree Industrial Blvd, Suite 4101 Suwanee, GA Peachtree Immediate Care 3425 Buford Dr. Buford, GA Peachtree Immediate Care 3720 Holcomb Bridge Rd. Norcross, GA Peachtree Immediate Care 3551 Satellite Blvd. Duluth, GA Henry County Children s Healthcare of Atlanta 1510 Hudson Bridge Rd. Stockbridge, GA Muscogee County Concentra rgent Care 1051 Talbotton Rd. Columbus, GA Med Care rgent Care 5612 Whitesville Rd. Columbus, GA Midtown Acute Care 3465-D Macon Rd. Columbus, GA Regional rgent Care Center th Street Columbus, GA Regional rgent Care Center th St., Suite 200 Columbus, GA rgent Care & Occupational 4328 Armour Rd. Columbus, GA Oconee County Regional First Care 1010 Village Dr. Watkinsville, GA Paulding County Peachtree Immediate Care 3827 Jimmy Lee Smith Pkwy. Hiram, GA Rockdale County Concentra rgent Care 1680 GA Hwy. 138 Suites E and F Conyers, GA

28 Care and coverage that fits your life NONDISCRIMINATION NOTICE Kaiser Foundation Health Plan of Georgia, Inc. (Kaiser Health Plan) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Kaiser Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. We also: Provide no cost aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters Written information in other formats, such as large print, audio, and accessible electronic formats Provide no cost language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need these services, call (TTY: 711) If you believe that Kaiser Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail at: Member Relations nit (MR), Attn: Kaiser Civil Rights Coordinator, Nine Piedmont Center, 3495 Piedmont Road, NE Atlanta, GA Telephone Number: You can also file a civil rights complaint with the.s. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at:.s. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, , (TDD). Complaint forms are available at HELP IN YOR LANGAGE ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call (TTY: 711). አማርኛ (Amharic) ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች በነጻ ሊያግዝዎት ተዘጋጀተዋል ወደ ሚከተለው ቁጥር ይደውሉ (TTY: 711). العربية (Arabic) ملحوظة: إذا كنت تتحدث العربية فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم :TTY(.)711 中文 (Chinese) 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 (TTY:711) فارسی (Farsi) توجه: اگر به زبان فارسی گفتگو می کنيد تسهيالت زبانی بصورت رايگان برای شما فراهم می باشد. با :TTY) 711) تماس بگيريد. 25

29 Kaiser Permanente Français (French) ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (TTY: 711). Deutsch (German) ACHTNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (TTY: 711). ગજ ર ત (Gujarati) સ ચન : જ તમ ગ જર ત બ લત હ, ત નન:શ લ ક ભ ષ સહ ય સ વ ઓ તમ ર મ ટ ઉપલબ ધ છ. ફ ન કર (TTY: 711). Kreyòl Ayisyen (Haitian Creole) ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (TTY: 711). ह न द (Hindi) ध य न द : यहद आप ह द ब लत त आप क ललए म फ त म भ ष स यत स व ए उपलब ध (TTY: 711) पर क ल कर 日本語 (Japanese) 注意事項 : 日本語を話される場合 無料の言語支援をご利用いただけます (TTY: 711) まで お電話にてご連絡ください 한국어 (Korean) 주의 : 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다 (TTY: 711) 번으로전화해주십시오. Naabeehó (Navajo) Díí baa akó nínízin: Díí saad bee yáníłti go Diné Bizaad, saad bee áká ánída áwo dé é, t áá jiik eh, éí ná hóló, koji hódíílnih (TTY: 711). Português (Portuguese) ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (TTY: 711). Pусский (Russian) ВНИМАНИЕ: eсли вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (TTY: 711). Español (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (TTY: 711). Tagalog (Tagalog) PANAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (TTY: 711). Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (TTY: 711). 26

30 PICKENS H DAWSON Care and coverage that fits your life H 575 DOGLAS COWETA BARTOW CHEROKEE H 985 Forsyth 75 Holly Springs FORSYTH TownPark FLTON 85 Alpharetta 400 H H COBB 75 Lawrenceville Glenlake West Cobb Gwinnett H Sandy Springs GWINNETT H Snellville PALDING 400 Cumberland 85 Crescent H Brookwood 285 Douglasville H Decatur H Newnan FLTON Cascade H FAYETTE 166 Southwood Fayette CLAYTON DEKALB H Southwood Specialty 75 Panola HENRY Henry Towne Centre Stonecrest ROCKDALE Sugar Hill-Buford Conyers 20 NEWTON BARROW 78 H Athens 10 ATHENS- CLARKE 316 WALTON SPALDING BTTS All the care you need right around the corner. Kaiser Permanente Medical Facilities Kaiser Permanente Comprehensive Medical Centers Affiliated Community rgent Care Centers Affiliated Hospitals 27

31 Care is just a click away Digital tools designed to make your life easier Once you join... Visit kp.org/newmember to get started. It s easy to register at kp.org, choose your doctor, transfer your prescriptions, and schedule your first routine appointment. And if you need help, just give us a call. Already a member? Manage your care online anytime at kp.org. If you haven t already, go to kp.org/registernow so you can start ing your doctor s office with nonurgent questions, schedule routine appointments, order most prescription refills, and more. The right choice for a healthier you Having a good health plan is important. So is getting quality care. With Kaiser Permanente, you get both. Want to learn more? Visit kp.org/georgia or call Member Services, Monday-Friday, 7 a.m. - 7 p.m. (closed holidays) (TTY) Stay connected to good health facebook.com/kpthrive Kaiser Foundation Health Plan of Georgia, Inc. Nine Piedmont Center 3495 Piedmont Road, NE Atlanta, GA Please recycle August 2017 en 2017 Kaiser Foundation Health Plan, Inc.

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