Lakota High School Internship with Atrium Medical Center Fall 2014

Transcription

1 Lakta High Schl Internship with Atrium Medical Center Fall 2014 Lakta Lcal Schls Lakta Central Office 5572 Princetn Rad Liberty Twnship, Ohi Ln Stettler, Ph.D Executive Directr Parameters: 12 students (Junirs and Senirs) per Track Bimedical Track Hspital Operatins Track 6 rtatins (1 Student & Parent rientatin / 6 department rtatins / 1 wrap-up sessin) fr each Track; 2 students per rtatin Rtatins are 4 hurs in length Specific rtatins include: BIOMEDICAL TRACK Sprts Medicine Cardiac Rehabilitatin Cancer & Infusin Center Clinical Labratry Nutritin Services Wmen s Center HOSPITAL OPERATIONS TRACK Clinical Engineering Infrmatin Technlgy (IT) Strategic Imprvement Patient Experience/Public Relatins Marketing and Cmmunicatins Safety/Disaster Preparedness Dates September 30 th - Parent/Student Meeting (mandatry) at Atrium 7:00 pm- 8:00 pm Octber 7 th Rtatin 1-8:00 am 12:00 pm Octber 13 th Rtatin 2-8:00 am 12:00 pm Octber 21 st Rtatin 3-8:00 am 12:00 pm Octber 28 th Rtatin 4-8:00 am 12:00 pm Nvember 4 th Rtatin 5-8:00 am 12:00 pm Nvember 11 th Rtatin 6-8:00 am 12:00 pm; Wrap-up/Celebratin 12:00-1:00 pm Student Dress Cde Lng pants n jeans Cllared shirt Scks and clsed te shes N cell phnes/electrnic equipment during rtatin Overarching Gals The verarching gals f this learning experience fr Lakta high schl students are: T prvide Lakta high schl students with real wrld, hands-n learning experiences in the areas f bimedical and hspital business peratins T develp and supprt student talent and prmte reginal wrkfrce develpment T establish a partnership between the Lakta Lcal Schls and Atrium Medical Center which will develp the next generatin f healthcare prviders

2 Key Learning Activities in the Bimedical Track Sprts Medicine Intrduce careers in rehabilitatin services and Sprts Medicine. Learn abut treatment prvided by a physical therapist and physical therapist assistant in an utpatient setting Learn abut sme f the equipment used and techniques implemented in a Physical Therapy/Sprts Medicine setting Observe therapist/patient/family interactin during assessment and/r treatment Receive an intrductin t educatin requirements and jb pprtunities available in the field f rehabilitatin Learn hw therapists functin as part f a multi-disciplinary team t prvide patient care Participate in the experience by asking questins and interacting with the patients Cardiac Rehabilitatin Learn the rle f the nurse in Cardiac and Pulmnary Rehabilitatin and f the respiratry therapist in Pulmnary Rehabilitatin Learn the imprtance f family supprt during cardiac and pulmnary rehabilitatin Observe the rehab staff assessing patients fr exercise prgram Observe the educatin given t patients fr health prmtin and maintenance Jb-shadw the manager f Cardilgy Services t learn abut her respnsibilities Learn abut varius mdalities within Cardilgy Services Cmptn Cancer Infusin Center Learn abut the daily peratins in the Infusin Center Learn abut the interdisciplinary team apprach t taking care f patients while spending time with team members (nurse, HUC, PCT, scial wrker, Pharmacist). Learn abut the safe delivery f chemtherapy/bitherapy and ther medicatins and the imprtance f nursing assessment and duble checking f medicatins and dses. Learn the educatinal requirements needed t wrk in varius psitins within the cancer treatment medicine. Labratry Observe the varius sectins f the Labratry: Phlebtmy, Prcessing, Bld Bank, chemistry, Urinalysis, Micr Setups, Hematlgy, Cagulatin, Micrbilgy, Histlgy, and Cytlgy. Learn that 70-80% f all healthcare decisins regarding patient treatment and diagnsis are based n a labratry test result. Learn hw different testing supprts the verall healthcare f patients. Learn the educatinal requirements needed t wrk in varius psitins within the labratry and as well as a career in labratry medicine. Learn the imprtance f labratry testing t patient care and that precise care is needed fr an accurate result, including quality cntrl measures, prficiency testing and meeting all standards f the accreditatin agencies Nutritin Services State the rle f the dietitian as manager f nutritin services; identifying tasks assciated with this psitin. Understand the purpse f nutritin services department fr a hspital.

3 State the prcess and ratinale fr rm service after bservatin in the diet ffice, rm service line, and passing trays. Verbalize and state basics f sme dietary restrictins. Observe fd prductin and prvide assistance t the cks and staff in prductin. Observe purpse f retail and catering t nutritin services. State the rle f the clinical dietitian and clinical dietetic technician and identify tasks they perfrm t prvide patient care. Wmen s Center T learn abut what services are prvided in the Wmen s Center Mammgraphy Steretactic Bipsy Ultrasund Ultrasund Guided Bipsy DEXA T learn the Wmen s Center wrkflw T bserve the many rles f the Wmen s Center Staff Radilgic Technlgist Ultrasund Technlgist Nurse Navigatr Patient Access T review the educatin requirements and pssible jb pprtunities in Medical Imaging/Wmen s Center T bserve the Radilgist s wrkflw and their rle in the Wmen s Center Key Learning Activities in the Hspital Business Operatins Track Clinical Engineering T learn what Clinical Engineer (CE) is and it s backgrund T learn the rle and respnsibilities f CE in the hspital T learn hw the CE staff accmplishes their respnsibilities T be intrduced t the behind the scenes f Clinical Engineering Budgets/Expenses/Regulatins/Cmmittees Infrmatin Technlgy (IT) T prvide an verview f IT structure. Dn t have t be a Geek r a Nerd t be in IT T prvide an verview f IT Areas: Field Supprt Telecm Netwrking Applicatins T prvide an verview f cmputer equipment used at Atrium Medical Center Cmputer rm Desktps/laptps/tablets/etc. WOWs Bar cde scanners Fingerprint readers T interact with IT staff Typical issues Prjects T review the educatin requirements and pssible jb pprtunities in IT

4 Strategic Imprvement (SI)/Finance T present an executive verview/training fr Six Sigma and Lean T learn hw SI and the Accunting team wrk tgether t supprt prcess imprvement prjects shwing examples. Supply prject Hspital prject T learn abut the rle f a finance manager T understand the Budget prcess (Hw budgets are calculated, difference between perating and capital budgets, etc.) T learn hw t read financial statements and departmental respnsibility summaries. T understand what an FTE (full-time equivalent) is and hw hspitals use Flex Staffing T learn abut ther finance areas within Premier and different pprtunities fr a business prfessinal in the healthcare industry Patient Experience/Public Relatins T understand the imprtance f the Custmer/Patient Experience T cmmunicate the imprtance f custmer/patient experience Custmers/Patients are ur purpse and encmpasses Quality, Safety, and Service Everyne impacts the Custmer/Patient Experience Identifying when we hit r miss the mark T understand the mindset and behavir changes arund the Custmer/Patient Experience Putting the custmer/patient at the center Building Trust Managing Perceptins Creating a Culture f Inclusin Managing Up Effective Cmmunicatin T practice Related Skills (Making the Mst f the Mments, Healthy Relatinships) Practice Custmer Runding Practice Interactin (AIDET, Making the Mst f the Mments, Accuntability) Learn tls t create a culture f inclusin, supprting c-wrkers, cmmunicating clearly T learn the Custmer/Patient Cmplaint Management Prcess Learn the use f HEART in managing cmplaints Imprtance f Dcumentatin T learn the prcess f reslving custmer/patient cmplaints T learn the imprtance f Data/Cllectin and Measurement Data cllectin prcess Review and Interpret Custmer/Patient Satisfactin Data Review and Interpret Custmer/Patient Cmplaint Data T understand and participate in patient runding T attend scheduled SUIDI meetings (infant mrtality) T participate in cmmunity activities relating t Atrium Medical Center T learn hw t run runding reprts T bserve the cmplaint prcess if taken by Hspital Relatins Manager T learn hw t trublesht thrughut the hspital

5 Marketing and Cmmunicatins T understand the rle f media relatins and interviews (i.e., fielding calls, arranging interviews), checking the cnditin f newly admitted patients and pitching stries abut new technlgies and human interest ideas. T learn that media and cmmunicatins staff serve as a liaisn fr the hspital ut in the cmmunity n bards, cmmittees, attend frums, etc. T prvide an verview f the nearly n hundred cmmunity events annually, including making sure the hspital brand and services are a part f thse events thrugh nsite presence, lg branding, prviding a service (i.e., health screenings) T learn hw marketing and cmmunicatins plans and implements special AMC events (i.e., Scrub Tp Turs, facility Grundbreaking & Grand Opening events, etc.) T learn the brad rle f marketing and cmmunicatins t cmmunicate with AMC emplyees (i.e., FOCUS newsletter, campus signage, campus televisin netwrk branding, etc.) Safety/Disaster Preparedness T learn the imprtance f safety and hw Atrium Medical Center ensures safety n its campus Learn why AMC has safety fficers and what that jb entails T learn abut the disaster preparedness prgram at Atrium Medical Center Learn the definitin f preparedness and the types f disasters that hspitals respnd t including: Internal disasters and external disasters Disaster categries (natural, technlgical, human) Learn hw the hspital interacts with utside agencies (cmmunity, cunty, state, federal) during a disaster T receive a brief verview f the Hspital Incident Cmmand System and understand what each area cvers during a disaster T engage in a mck hspital disaster drill and interact with hspital staff trained in Hspital Incident Cmmand System rles