2010 Annual Report. United Way AIRS. United Way for Southeastern Michigan

Transcription

1 21 Annual Report United Way AIRS United Way for Southeastern Michigan

2 LIVE UNITED Our Mission Connecting people with information and resources to build healthy, safe communities. Our Commitment United Way for Southeastern Michigan is committed to demonstrating CARE, providing HELP, and offering HOPE to people who come to us for assistance. Our Community Care Advocates respond to callers with compassion, connecting them with people and resources to build healthy, safe communities. Through the process of finding solutions, we empower individuals with knowledge and the assurance that there is hope and help for people in need. The Power of helps people find solutions when they have nowhere else to turn. Oftentimes, the reason for a call is just one piece of a larger, more complex set of circumstances. By listening and assessing an individual s unique situation, we can use our experience, knowledge and relationships to address underlying issues and find alternatives when resources are unavailable finds a way to help when no one else can. This is the true POWER of 2-1-1! 1

3 2-1-1 Annual Report Contents Our Mission... 1 The Power of Introduction... 3 About UWSEM About This Report... 3 About the Team... 3 UWSEM Activity Snapshot for Our Work... 5 Education... 5 Income... 5 Basic Needs... 6 Additional Community Focus for On the Go!... 7 Analysis and Trends... 8 Caller Profile... 8 Basic Call Facts... 8 Call Volume... 8 Community Need... 9 Outcomes & Service Gaps... 1 Collaboration Long-term Partners Growth and Expansion Partners Funding Partner Community Partners Operational Partner Appendix Activity Snapshot by County Macomb County Monroe County Oakland County Washtenaw County Wayne County United Way Annual Report 21 2

4 Introduction About United Way for Southeastern Michigan (UWSEM) is a multi-lingual, comprehensive information and referral service available 24 hours a day, 7 days a week, 365 days a year. The coverage area includes Macomb, Monroe, Oakland, Washtenaw and Wayne counties. We are an accredited agency, certified by the Alliance of Information & Referral Systems (AIRS). Our database contains more than 1,5 distinct services provided by 1,8 agencies. Those agencies offer access to more than 12, programs, including housing and utility assistance, school-related programs, senior care services, medical and prescription assistance, credit counseling and mortgage foreclosure assistance. Individuals can also call to be connected with volunteer opportunities in their area. About This Report This report is a Year-in-Review of the work accomplished by United Way for Southeastern Michigan during the 21 calendar year, along with outcomes and summary findings. Regular quarterly reports are available on United Way for Southeastern Michigan s website (211.UnitedWaySEM.org). Information contained in this report originates from various sources used to record and track data. This includes demographic and statistical data collected on each call, as well as data obtained from follow-up contacts is a confidential, anonymous service and callers are not required to share information about themselves or their families. About the Team The team includes 12 Community Care Advocates, three resource support staff, four On The Go! (OTG!) homeless outreach advocates, one technical coordinator and eight volunteers. Four team leaders and a Director guide the operation. Sue Boes Team Leader: Resources Sue.Boes@LiveUnitedSEM.org Kristen Bolds Team Leader: Outcomes Kristen.Bolds@LiveUnitedSEM.org Hassan Hammoud Team Leader: Center Hassan.Hammoud@LiveUnitedSEM.org Nicholas Monterosso Team Leader: OTG Nicholas.Monterosso@LiveUnitedSEM.org Dave Bartek Director: Dave.Bartek@LiveUnitedSEM.org 3 United Way Annual Report 21

5 UWSEM Activity Snapshot for 21 Top 5 Requests Top 5 Agency Referrals 3, 28,444 25, 24,173 25, 2, 15, 1, 5, 16,69 14,374 5,746 5,69 2, 15, 1, 5, 15,88 12,649 11,6 8,546 Gas Service Food Pantries Rent Child Care Provider Training Community Clinics Michigan Dept. of Human Services* The Salvation Army THAW St. Vincent de Paul Coalition on Temporary Shelter *Applying for services through Michigan Department of Human Services is often a requirement to receive services at other agencies. FAST FACT: 95% of UWSEM callers reported an annual income of less than $25,. Categories of Need Health Care - 9% Basic Needs Housing / Shelter Utilities Food Material Goods Transportation Utility 52% Other 48% Organizational/Community & International Services - 9% Income Support & Employment - 8% Consumer Services - 6% Environmental Quality - 5% Criminal Justice & Legal Services - 4% Individual & Family Life - 4% Mental Health & Substance Abuse Services - 2% Education - 1% United Way Annual Report 21 4

6 Our Work supports United Way for Southeastern Michigan s Agenda for Change, which is focused on the building blocks of a quality life: Education, Income and Basic Needs. This section highlights some examples and outcomes of our work in these three areas, as well as health, safety and community engagement. Education Great Start Collaborative As part of United Way s work with the Great Start Regional Child Care Resource Center, registered more than 5, licensed child care providers for state-required child care trainings, and provided 997 parents with referrals to licensed child care providers. Income State of Michigan DHS Demonstration Project 2-1-1, in partnership with the Community Action Agencies and the Michigan Department of Human Services, served as a primary entry point for information about various federal tax credits, including the Earned Income Tax Credit, Home Heating Credit, Child Tax Credit, Energy Tax Credits and the Home Buyers Tax Credit. Through this effort, we linked more than 4,7 eligible callers with free tax preparation services. The City of Detroit Homelessness Prevention and Rapid-rehousing Program (HPRP) worked with the City of Detroit to coordinate screening of residents into this program aimed at preventing homelessness. This effort demonstrated the power of to create systems efficiency by freeing up agency resources that otherwise would have been utilized for screening and assessing client eligibility. Partner agencies include the Coalition on Temporary Shelter (COTS), The Heat And Warmth Fund (THAW), Neighborhood Legal Services, United Community Housing Coalition and Southwest Solutions Housing Resource Center. Through this effort we improved accuracy in directing over 18, residents to the most appropriate agency. Foreclosure Intervention Neighborhood Stabilization Collaborative (FINSC) In collaboration with the Southeast Michigan Regional FINSC, reached out to more than 1, homeowners who were in or at-risk for mortgage foreclosure. We linked them to local resources and an online system that helps match them with the most appropriate housing counselor for their unique circumstance. 5 United Way Annual Report 21

7 Basic Needs H1N1 Flu prevention Partnering with the Detroit Department of Health and Wellness Promotion, the Michigan Department of Community Health and Michigan 2-1-1, UWSEM served as a 24/7 information center on H1N1 Flu prevention, answering questions about the virus, and providing information on where to receive vaccines. Plan First! Partnering with the Greater Detroit Area Health Council, conducted telephone outreach to low-income, uninsured women to determine their eligibility for a state-sponsored women s health plan. In 21, we connected 1,595 women to this service. UWSEM Food Initiative In 21 we increased the number of food service sites in our database by 2% over the previous year. We achieved this by adding information on two programs: the federally-funded Reduced Lunch and Breakfast Program, which provides free and reduced price meals to income-eligible school students; and The Emergency Food Program (TEFAP), which is a federally-supported service that distributes food to incomeeligible households once a month. United Way Annual Report 21 6

8 Additional Community Focus for Other Services provides significant assistance to callers in areas of health and safety, as well as community and consumer services, environmental quality, criminal justice and legal services, mental health and substance abuse services. Outreach and Awareness staff participated in 31 different community events during 21. Through these events, was able to connect with more than 1,3 individuals and families to provide information about what can do for them. In July 21, staff actively participated in Detroit s first ever Wow (Winning Our World) Jam. This event was sponsored by Wow Jam in collaboration with the California-based congregation Water of Life, bringing hope to almost 4, individuals in the Woodbridge community area of the city On the Go! On the Go! (OTG!) began as an initiative proposed in collaboration with the Downtown Detroit Partnership to address the plight of homeless individuals in the city OTG! is an extension of the center and more, providing information and referral to the vulnerable homeless population. This occurs primarily through face-to-face advocacy, providing access to community resources to help people achieve some semblance of safety and stability. The OTG! Homeless Outreach Advocates maintain a presence in the community, including the various shelters and soup kitchens within the city of Detroit. They cultivate relationships with various human service agencies in an effort to better coordinate services for the individuals they encounter. While not all people engaged by OTG! are ready and willing to receive assistance, the effort reached more than 1,3 individuals and provided them with information on how to receive help. This effort has resulted in 43 homeless individuals and/or families finding permanent homes and another 34 homeless individuals finding employment in 21. Additionally, 557 homeless individuals were linked to various community resources based on their self-identified needs. 7 United Way Annual Report 21

9 Analysis and Trends Caller Profile The typical caller in 21 was female (81%), between the ages of 3 and 49 (45%). Of all callers for the year, 95% reported an annual income of less than $25,. About one-third were repeat callers and another third were referred by a community agency. Basic Call Facts Gas Service was the most requested service in 21, followed by Food Pantries and Rent, indicative of the fact that the most frequently requested services were those that met the most basic needs of the community. In 21, more than 27, requests were made for Gas Service. Just over 3, (12%) of those requests went unmet: 1,235 due to the fact that there were no resources available for which the caller qualified, while another 912 had already exhausted all available community resources. In contrast, of all requests for Food Pantries, only.2% of those requests went unmet during 21. Call Volume 21 call volume patterns for differed somewhat from previous years. Call volume always has a tendency to drop during warmer months, and then spike again in the fall. This year however, experienced a pronounced spike in call volume (beginning in April) due to the launch of two new initiatives, the Homelessness Prevention and Rapid-rehousing Program and the Great Start Child Care provider training Transactions V O L U M E 4, 35, 3, 25, 2, 15, 1, 5, Child CareTraining Mailing Online Database Launch HPRP Launch Combined Web JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC United Way Annual Report 21 8

10 Community Need examined the 21 pattern of need in comparison with 29 by looking at the number of requests for each service in the database. Gas Service showed the most dramatic increase in 21, with over 7, more requests than 29. Rent was also one of the most requested services in 21 and along with Gas Service, remains a significant need in the southeastern Michigan region. The second most notable need was for Child Care Provider Training, which was the result of a partnership between and the Great Start Regional Child Care Resource Center. Requests for this service exceeded 4,7 during 21. Gas Service +7,333 Child Care Provider Training +4,746 Rent +2,96 Subject Specific Public Awareness/Education +2,14 VITA Program Sites +1,79 Greatest DECREASE in requests from 29 Greatest INCREASE in requests Flu Vaccines -1,294 Dental Care -1,329 Holiday Adoption Programs -1,512 Job Search/Placement -1,795 Food Pantries -3, also examined needs that declined in 21 from the previous year. Food Pantry requests declined, yet remained the second most requested service of 21. This continues the trend of significant need for food in the region witnessed over the last several years received almost 1,8 fewer calls for job search and placement in 21 compared to 29. Holiday Adoption requests decreased, most likely due to the fact that there were fewer available programs for the year. Dental Care and Flu Vaccines were special initiatives from 29 that did not carry over into United Way Annual Report 21

11 Outcomes & Service Gaps conducted random follow-up calls to consenting callers to determine their success in obtaining the services they requested (n=sample size). Follow-up Data: Basic Needs Outcomes 1% 8% 6% 4% 2% Did Not Receive Service Received Service % Food n=51 Clothing n=78 Shelter n=42 Housing n=128 Utility n=446 Furniture Appliances n=46 Under the category of Basic Needs, callers were most successful in obtaining food and clothing (86% and 79%, respectively). Significant service gaps were noted in the areas of shelter and housing, utility assistance and furniture/appliances. The main reason for callers not receiving these services was that a viable resource did not exist for which the caller was eligible. Follow-up Data: Financial Stability Outcomes 1% 1 8% 6% 4% Did Not Receive Service 2% Received Service % VITA n=145 Employment n=66 Legal n=98 Foreclosure n=66 Mortgage n=18 Under the category of Financial Stability, 9% of callers referred to a free VITA (Volunteer Income Tax ) tax preparation site reported receiving assistance free of charge. The most significant service gap was for Mortgage, with the primary reason being that the amount of the mortgage payment request exceeded the amount available from the agency. United Way Annual Report 21 1

12 Outcomes & Service Gaps Continued Follow-up Data: Educational Preparedness Outcomes 1% 8% 6% % 2% Did Not Receive Service Received Service % GED n=26 Great Start Early Learning n=15 In most cases, callers were able to connect to services when requesting GED preparation assistance and Great Start/Early Learning Resources. 1% Follow-up Data: Health Outcomes 8% 6% % 59 Did Not Receive Service 2% Received Service % Counseling Services n=14 Health Insurance n=93 Community Clinics n=26 Rx n=132 Dental n=138 In terms of Health Outcomes, follow-up results indicated that almost 8 out of 1 callers were able to receive counseling or health insurance assistance, or were able to see a doctor at a clinic. Even though services were available at a reduced rate, callers still were unable to afford Dental Services due to cost. 11 United Way Annual Report 21

13 Collaboration Long-term Partners United Way of Monroe County United Way of Washtenaw County continues its ongoing partnership with both United Way of Monroe County and United Way of Washtenaw County in providing information and referral access to residents of these counties as part of the overall reach for service across the region. Growth and Expansion Partners United Way of Lapeer County was granted approval to expand its information and referral service into a sixth county. As a result of collaboration with United Way of Lapeer County, the coverage area will be expanded to include Lapeer in the second half of 211. In April 21, made its resource database available online. As a result, over 5, online searches for community resources occurred during the year. Funding Partner powered efer byr WEB The Roger Penske Detroit Fund was created to support On the Go! in providing this valuable service to the community. An additional $2 million in private donations will match this $2 million endowment. This is the largest gift to On the Go! and will ensure the program will continue to serve downtown Detroit s homeless population for years to come. United Way Annual Report 21 12

14 Community Partners is working in partnership with DTE Energy to assist customers experiencing difficulty in maintaining utility service. Designated Community Care Advocates work exclusively with DTE customers who have not been successful in meeting payment plan options, and help these customers identify resources that could prevent forced shutoff also has a dedicated line for DTE field agents to call when they are faced with having to disconnect utility services at a residence. By calling 2-1-1, DTE field staff is immediately linked with a designated Community Care Advocate who can deploy On The Go! to the customer s residence for those who may require in-person assistance. Once deployed, staff works directly with the customer to ensure they are able to reside in a home that has safe and legal utility service. In 21, received 31 calls from DTE field agents. These calls resulted in 171 deployments that served 231 households. All received referrals to agencies that are equipped to help them get utilities restored. Outcomes included 59 households being able to get utilities reconnected and 27 households being successfully relocated to homes with legally-connected utility service. Partnering with AmeriCorps and RSVP (Retired Senior Volunteer Program), and On the Go! brought in seven volunteer service members to assist in carrying out our work within the call center and with the homeless citizens in the region. Operational Partner Partnering with to provide the full scope of coverage for our community and region 24 hours a day, 7 days a week, 365 days a year. 13 United Way Annual Report 21

15 Appendix Activity Snapshot: Macomb County Top 5 Requests Top 5 Agency Referrals 5, 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 4,669 2,529 2, , 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 4,233 2,853 2,491 2,446 2,25 Food Pantries Gas Service Rent Homeless Shelter Electric Service MCCSA MI DHS The Salvation Army St. Vincent de Paul Community Housing Network FAST FACT: 92% of Macomb County callers reported an annual income of less than $25,. Categories of Need: Macomb County Income Support & Employment - 9% Basic Needs Housing / Shelter Utilities Food Material Goods Transportation Utility 56% Other 44% Organizational/Community & International Services - 9% Health Care - 9% Consumer Services - 5% Individual & Family Life - 4% Environmental Quality - 5% Criminal Justice & Legal Services - 3% Mental Health & Substance Abuse Services - 2% Education - 1% United Way Annual Report 21 14

16 Activity Snapshot: Monroe County Top 5 Requests Top 5 Agency Referrals Gas Service Rent Comprehensive I & R Food Pantries Homeless Shelter 2 1 Monroe County Opportunity Program Salvation Army MI DHS 125 UWSEM Salvation Army of Monroe FAST FACT: 93% of Monroe County callers reported an annual income of less than $25,. Categories of Need: Monroe County Organizational/Community & International Services - 13% Basic Needs Health Care - 1% Housing / Shelter Utilities Food Material Goods Transportation Utility 48% Other 52% Income Support & Employment - 7% Mental Health & Substance Abuse Services - 6% Individual & Family Life - 5% Criminal Justice & Legal Services - 5% Consumer Services - 5% Education - 1% Environmental Quality - <1% 15 United Way Annual Report 21

17 Activity Snapshot: Oakland County Top 5 Requests Top 5 Agency Referrals ,259 2,753 1, ,386 3,659 2,65 2,372 1,989 Gas Service Rent Food Pantries Community Clinics Electric Service OLHSA MI DHS Lighthouse Emergency Services Community Housing Network St. Vincent de Paul FAST FACT: 9% of Oakland County callers reported an annual income of less than $25,. Categories of Need: Oakland County Health Care - 1% Basic Needs Housing / Shelter Utilities Food Material Goods Transportation Utility 51% Other 49% Income Support & Employment - 9% Organizational/Community & International Services - 8% Consumer Services - 6% Individual & Family Life - 5% Criminal Justice & Legal Services - 4% Mental Health & Substance Abuse Services - 4% Environmental Quality - 4% Education - 1% United Way Annual Report 21 16

18 Activity Snapshot: Washtenaw County Top 5 Requests Top 5 Agency Referrals ,2 1, ,86 1, Gas Service Rent Comprehensive I & R Food Pantries Homeless Shelter Salvation Army Friends in Deed SOS Community Services Hope Center MI DHS FAST FACT: 92% of Washtenaw County callers reported an annual income of less than $25,. Categories of Need: Washtenaw County Organizational/Community & International Services - 14% Basic Needs Health Care - 9% Housing / Shelter Utilities Food Material Goods Transportation Utility 48% Other 52% Income Support & Employment - 8% Individual & Family Life - 5% Consumer Services - 5% Criminal Justice & Legal Services - 5% Mental Health & Substance Abuse Services - 6% Environmental Quality - 1% Education - 1% 17 United Way Annual Report 21

19 Activity Snapshot: Wayne County Top 5 Requests Top 5 Agency Referrals 25, 2, 15, 1, 5, 2,999 8,979 8,45 4,54 3,559 25, 2, 15, 1, 5, 21,559 16,82 9,51 8,383 7,79 Gas Service Food Pantries Rent Child Care Provider Training Community Clinics MI DHS THAW The Salvation Army COTS Neighbothood Legal Services FAST FACT: 95% of Wayne County callers reported an annual income of less than $25,. Categories of Need: Wayne County Organizational/Community & International Services - 8% Basic Needs Housing / Shelter Utilities Food Material Goods Transportation Utility 52% Other 48% Income Support & Employment - 8% Health Care - 8% Consumer Services - 6% Environmental Quality - 6% Criminal Justice & Legal Services - 4% Individual & Family Life - 4% Mental Health & Substance Abuse Services - 2% Education - 1% United Way Annual Report 21 18

20 How to Live United. PROVIDE the building blocks for SUCCESS IN life: Education, INCOME & Basic NEEDs REACH OUT A HAND TO ONE AND INFLUENCE THE CONDITION OF ALL. Give. Advocate. Volunteer. Live United Join the movement today at United Way for Southeastern Michigan 66 Woodward Ave., Suite 3, Detroit Michigan (313) Annual Report Michigan Charitable Solicitation License No