2010 National Audit of Dementia (Care in General Hospitals)

Transcription

1 Royal College of Psychiatrists 2010 National Audit of Dementia (Care in General Hospitals) Organisational checklist results and commentary for: Barking, Havering and Redbridge Hospitals NHS Trust The 2010 national audit of dementia results for hospitals are published on myhealthlondon by permission of all NHS acute trusts in London, via the Royal College of Psychiatrists. Each trust was also invited to provide a commentary on actions taken and progress since 2010, and these are appended to the results below, where available. Organisational checklist results - first round of audit (2010) The organisational checklist looks at the service structures, policies, care processes and key staff that impact on service planning and provision for people with dementia Data was collected between March 2010 and July The national audit was repeated in 2012, with results available for participating hospitals from February The audit tools, guidance document and standards document can be downloaded from: To contact the Dementia Audit project team: Tel: / nad@cru.rcpsych.ac.uk The organisational checklist results are HQIP 2012

2 National Audit of Dementia 2010: Organisational checklist Barking, Havering and Redbridge Hospitals NHS Trust SECTION 1: GOVERNANCE Hospital: King George Hospital Queen's Hospital q1 A care pathway for patients with dementia is in place q1a A senior clinician is responsible for implementation and/or review of the care pathway N/A N/A q1b Please give the job title and grade of the responsible senior clinician: - - q2 There is a named officer with designated responsibility for the protection of vulnerable adults q2a Please give the job title of the officer Nurse Consultant of Safeguarding Nurse Consultant of Safeguarding q3a The Executive Board regularly reviews information collected on Re-admission of patients with dementia q3b The Executive Board regularly reviews information collected on Delayed transfers of people with dementia q4 The Executive Board regularly reviews the number of in-hospital falls and the breakdown of the immediate causes, and patients with dementia can be identified within this number q5a The Executive Board regularly receives feedback from The Clinical Leaders for older people and people with dementia including Modern Matrons/Nurse Consultants

3 q5b The Executive Board regularly receives feedback on Complaints - analysed by age q5c The Executive Board regularly receives feedback from PALS - in relation to services for older people and people with dementia q5d The Executive Board regularly receives feedback from Patients forums or Local Involvement Networks - in relation to services for older people and people with dementia q6 There is a process in place to regularly review hospital discharge policy and procedures, as they relate to people with dementia q7 Nursing staff have access to a recognised process to record and report risks to patient care if they believe ward staffing is inadequate q8 Audit (within the hospital) includes the percentage of people with suspected dementia for whom structural imaging, computed tomography (CT) scanning or magnetic resonance imaging (MRI) has been undertaken as part of assessment and diagnosis 9a-9c There is a reporting mechanism to gather information on maximum response time to obtain specialist assessment in the following situations: - - Access to an older people's multidisciplinary team in A&E/MAU Access to an older people's multidisciplinary team in non-elderly care wards Access to an older people's multidisciplinary team for older people with mental health problems SECTION 2: DELIVERY OF CARE q10a1 Multidisciplinary assessment includes problem list

4 q10a2 Multidisciplinary assessment includes co-morbid conditions q10a3 Multidisciplinary assessment includes full current medication q10a4 Multidisciplinary assessment includes nutritional status q10a5 Multidisciplinary assessment includes assessment of functioning using a standardised instrument- i.e. basic activities of daily living, instrumental activities of daily living, mobility q10a6 Multidisciplinary assessment includes assessment of mental state - i.e. mental state (cognitive) testing, mood (depression) testing q10b Assessment includes social assessment - i.e. care input, voluntary agency support, family support, financial support q10c Assessment includes environmental assessment - i.e. safety in the home environment, transportation needs q11 As part of initial assessment, patients are weighed on admission q12 As part of initial assessment, patients' height is measured on admission q13 Protected mealtimes are established in all wards that admit frail elderly people (75+) q14 There are policies or guidelines in place to ensure that patients with dementia or cognitive impairment are screened for delirium, using a standardised method q15 The care pathway for people with dementia interfaces with the palliative care pathway to ensure that people with dementia have equal access to palliative care

5 q16 The care pathway for people with dementia interfaces with the end of life care pathway to ensure that people with dementia have equal access to end of life care q17 The end of life care pathway specifies that the health care team and consultant/consultant nurse discuss any issues to do with end-of-life care with the patient and carers/relatives (including resuscitation and any advance decisions made by the person with dementia) SECTION 3: MENTAL HEALTH NEEDS q18 There are systems in place to ensure that where dementia is suspected but not yet diagnosed, this triggers a referral for assessment and differential diagnosis either in the hospital or in the community (memory service) q19 An assessment of mental state is carried out on all patients over the age of 65 admitted to hospital q20 There is a protocol in place governing the use of interventions for patients displaying violent or challenging behaviour, aggression and extreme agitation, which is suitable for use in patients who present behavioural and psychological symptoms of dementia (BPSD) (in line with the NICE-SCIE guideline) q20a q20b The protocol specifies that in care planning, restraint and sedation is used only as a final option and only if they can be justified in the best interest of the person with dementia The protocol specifies the precautions and risk assessments for any use of restraint or sedation in people with dementia and the frail elderly q21 There is a section or prompt in the general hospital discharge summary for mental health diagnosis and management SECTION 4: DISCHARGE POLICY

6 q22 The discharge policy ensures that discharge is an actively managed process which begins within 24 hours of admission q23 The discharge policy specifies that information about discharge and support (written in plain English or other appropriate language) is made available to patients and their relatives on admission q24a The discharge policy specifies that clear guidance is in use for moving or discharging a person with dementia. This specifies People with dementia should be moved only for reasons pertaining to their care and treatment q24b The move should take place during the day q24c Relatives and carers should be kept informed of any move and given adequate notice SECTION 5: INFORMATION q25 There is a formal system (pro-forma or template) in place for gathering information pertinent to caring for a person with dementia q26a Information collected by the pro-forma includes physical and mental health - - q26b Information collected by the pro-forma includes routines and preferences - - q26c Information collected by the pro-forma includes social information - - q27 The form prompts staff to approach carers or relatives to collate necessary information - - SECTION 6: RECOGNITION OF DEMENTIA

7 q28 There is a system in place across the hospital that ensures that all staff in the ward or care area are aware of the person's dementia or condition and how it affects them and that other staff are aware whenever the person accesses other areas, e.g. for assessment q28a Please state what this is, e.g. visual identifier such as a symbol, marker in the case notes, etc q29a The patient's notes are organised in such a way that it is easy to identify any communication or memory problems q29b The patient's notes are organised in such a way that it is easy to see the care plan q30 There is a system in place to ensure that carers are advised about obtaining carer's assessment and support q31a There are clear guidelines regarding involvement of carers and information sharing. This includes making sure the carer knows what information will be shared with them and why q31b There are clear guidelines regarding involvement of carers and information sharing. This includes asking the carer about the extent they prefer to be involved with the care and support of the person with dementia whilst in the hospital q31c There are clear guidelines regarding involvement of carers and information sharing. This includes asking the carer about their wishes and ability to provide care and support of the person with dementia post discharge SECTION 7: TRAINING, LEARNING AND DEVELOPMENT

8 q32 Dementia awareness training relating to the care provision, systems, information and resources available in the hospital is mandatory for all acute healthcare staff involved in the care of people with dementia or who may have dementia q32a1 Dementia awareness training is mandatory for Doctors q32a2 Dementia awareness training is mandatory for Registered Nurses q32a3 Dementia awareness training is mandatory for Healthcare Assistant/Clinical Support Workers q32a4 Dementia awareness training is mandatory for Speech and Language Therapists q32a5 Dementia awareness training is mandatory for Physiotherapists q32a6 Dementia awareness training is mandatory for Rehabilitation Assistants q32a7 Dementia awareness training is mandatory for Occupational Therapists q32a8 Dementia awareness training is mandatory for other staff q32b If other, please specify: q33 There is a training and knowledge framework or strategy that identifies necessary skill development in working with and caring for people with dementia q34 The training strategy specifies that staff of all grades and disciplines have access to communication skills training involving older service users q35 The training strategy specifies that staff working with people with dementia are trained to anticipate behaviour that challenges and how to manage violence, aggression and extreme agitation, including de-escalation techniques and methods of physical restraint

9 q36 All staff working with people with dementia and older adults have training in protection of vulnerable adults q37 All staff have an awareness of how to support people with hearing/visual impairments q38 Clinical staff working with older people receive basic training in how to access capacity and an understanding of the Mental Capacity Act q39 Involvement of people with dementia and carers and use of their experiences is included in the training for ward staff SECTION 8: SPECIFIC RESOURCES SUPPORTING PEOPLE WITH DEMENTIA q40 The hospital has access to intermediate care services, which will admit people with dementia q40a Access to intermediate care services allows people with dementia to be admitted to intermediate care directly and avoid unnecessary hospital admission q41 There is a named dignity lead to provide guidance, advice and consultation to staff q42 There is a named person who takes responsibility for discharge coordination for people with dementia q42a q42b The person with overall responsibility for discharge coordination (as above) has training in ongoing needs of people with dementia The person with overall responsibility for discharge coordination (as above) has experience of working with people with dementia and their carers q42c Please give the job title/grade of the person with this responsibility: - -

10 q43 There is a named person responsible for advising and supporting people with dementia and carers/relatives with: Problems getting to and from hospital; benefits; residential and nursing care; help at home; difficulties for carers/relatives such as illness, disability, stress or other commitments that may affect their ability to visit or to continue to care q43a Please give the job title of the named person: - - q44 There is access to specialist assessment and advice on helping patients with dementia in their swallowing and eating q44a1 Specialist assessment and advice can be obtained from Speech and Language Therapist q44a2 Specialist assessment and advice can be obtained from Dietician q44a3 Specialist assessment and advice can be obtained from Other q44b If other, please specify: q45 There is access to an interpreting service which meets the needs of people with dementia in the hospital q46 There is access to advocacy services with experience and training in working with people with dementia SECTION 9: LIAISON PSYCHIATRY q47 The hospital provides access to a liaison psychiatry service which can provide assessment and treatment to adults throughout the hospital q47a This includes assessment and treatment of older people q47b This includes emergency/urgent assessment

11 q47c1- c3 Please indicate the times when liaison psychiatry is available: - - Day Evening Weekends q48 Liaison psychiatry is provided by a specialist mental health team q48a Please indicate who does provide liaison psychiatry - - q49 There is a named Psychiatrist for consultation liaison q49a The Consultant Psychiatrist has dedicated time in his/her job plan to carry out consultation liaison q49b The Consultant Psychiatrist specialises in the care and treatment of older people q50a1- a6 Other members of the liaison service are: - - Psychiatrist Psychologist Neuropsychologist Consultant Mental Health Nurse Mental Health Nurse Other(s)

12 q50b If other(s), please specify: q50c All liaison practitioners have protected time to perform consultation liaison duties q51 Liaison teams from local mental health and learning disability services offer regular training for healthcare professionals in the hospital who provide care for people with dementia Summary of standards met: type 1 (essential), type 2 (expected) and type 3 (aspirational) Standards Section1: Governance - type1 (total standards= 1) 1 1 Standards Section1: Governance - type2 (14) 9 9 Standards Section1: Governance - type3 (1) 0 0 Standards Section2: Delivery of Care - type1 (8) 7 7 Standards Section2: Delivery of Care - type2 (7) 6 6 Standards Section3: Mental Health Needs - type1 (3) 0 0 Standards Section3: Mental Health Needs - type2 (3) 1 1 Standards Section4: Discharge Policy - type2 (2) 2 2 Standards Section4: Discharge Policy - type3 (3) 3 3 Standards Section 5: Information - type1 (5) 0 0 Standards Section6: Recognition of Dementia - type1 (2) 0 0 Standards Section6: Recognition of Dementia - type2 (5) 1 1 Standards Section7: Training, Learning and Development - type1 (1) 1 1

13 Standards ection7: Training, Learning and Development - type2 (6) 1 1 Standards ection7: Training, Learning and Development - type3 (1) 0 0 Standards Section8: Specific Resources Supporting People with Dementia - type1 (1) 1 1 Standards Section8: Specific Resources Supporting People with Dementia - type2 (7) 3 3 Standards Section8: Specific Resources Supporting People with Dementia - type3 (1) 1 1 Standards Section9: Liaison Psychiatry - type2 (8) 7 7 Standards Section9: Liaison Psychiatry - type3 (1) 0 0 Standards All type1 standards (21) Standards All type2 standards (53) Standards All type3 standards (7) 4 4 Standards All standards (81) HQIP 2012

14 Appendix London Acute Trust Hospital Name(s) Trust statement on progress on dementia care since 2010 (as at July 2012). Barking, Havering And Redbridge Hospitals NHS Trust King George Hospital Queen's Hospital Governance: Acute elderly units for both sites, this allows better multi-disciplinary working for all older people including those with dementia. Delivery of care: Dementia/delirium pathway launched. All emergency admissions >65 screened with AMTS and patients <8/10 are assessed for delirium with the CAM. Mental Health Needs: Policy for BPSD has been written and been incorporated into the Dementia/Delirium pathway. Discharge Policy: We ensure that discharge planning begins within 24hrs of admission and that patients with dementia are only moved during the day unless it is for reasons pertaining to their care and treatment. Information: This is me document being used- to collect information pertinent to the person caring for the patient with dementia. Recognition of dementia: Due to launch the butterfly scheme ( later this year. Training, Learning and Development: Introduced dementia training for Drs/Nurses/HCA/Therapy staff. Taken up places for Dementia Train the trainer scheme offered by NHS London Specific resources supporting people with dementia: Although we have discharge co-ordinators, we do not have a named person for dementia, this is something we have addressed in our dementia strategy. Liaison Psychiatry: Collaborative Care team at Queen s (old age psychiatry) has been formed helping us to improve in this area.