Managing the Drug-Free Workplace Quiz

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1 Managing the Drug-Free Workplace Quiz 4776

2 Quiz- Managing the Drug-Free Workplace 1. When it comes to substance abuse in the workplace, a manager s first response should be: a) Don t get involved the issue is just too sensitive. b) Get personally involved with an employee s day-to-day recovery process. c) Set expectations and hold employees to performance standards. The best answer is (c). Effective performance management can motivate employees who are not measuring up and provide a baseline if further action is needed. 2. While these symptoms may be caused by other things, indications of drug or alcohol abuse may include: a) Impaired speech and/or coordination b) Difficulty concentrating, learning or remembering c) Apathy, disorientation, agitation or irritability d) All of the above The correct answer is all of the above. While you can t jump to the conclusion that drug or alcohol abuse is the only cause, these behaviors can be part of a pattern that raises a red flag. 3. Employees with drug and alcohol abuse problems are: a) Ten times MORE likely to miss work b) Four times MORE likely to cause an accident c) Two times LESS likely to have conflicts with coworkers d) Both (a) and (b) above The correct answer is both (a) and (b) above. Employees with drug and alcohol abuse problems are more likely to miss work and cause accidents. And they are also MORE likely to cause conflicts with coworkers. 4. Almost every business or organization needs customers, clients or members of the public in order to keep going. Fortunately, those who use your products or services are very likely to speak up when they receive defective products or poor service due to workers affected by substance abuse.

3 The answer is False. Most of the time customers or clients don t say anything directly, though they often will complain to their friends or through social media and online reviews. 5. Resources to help employees who reach out for help with a substance abuse problem may include: a) Employee Assistance Programs (EAP) b) Professional counselors or treatment centers c) Self-help groups d) All of the above. The correct answer is all of the above. Employee Assistance Programs, professional counselors, or treatment centers may be available through certain employers, unions or insurance plans. And state or local programs and 12-step groups are available to just about everyone who seeks help. 6. If employees come to you for help and want to get clean and sober, they may be covered by the ADA or FMLA as long as they are not breaking the law or violating your organization s policies. The answer is true. Requests for reasonable accommodation or time-off to attend treatment programs may be covered if the employee is not otherwise in violation. It s best to check with your manager, HR or your legal department if you are not sure how to proceed. 7. The term drug abuse only covers so-called street drugs and does not include prescription medicines, even when they are used unsafely or not medically prescribed for the person who is using them. The answer is false. The improper or illegal use of prescription medicines is a growing problem and can be described as drug abuse as defined by medical professionals.

4 8. Even though not every user becomes addicted, users often develop an increased tolerance and the need for higher doses to achieve the same result. The answer is true. The substances that are most commonly abused share a tendency among abusers to increase their dosage or frequency of use over time. 9. The medical profession describes three phases: use, abuse, and addiction. Abuse is defined as: a) Socially accepted, medically authorized, with no adverse consequences. b) Used illegally, harmful to self or others, with negative consequences. c) Repeated failed attempts to stop, a compulsion to use, possible symptoms of withdrawal. The correct answer is (b). Abuse is defined as use that is illegal, including driving under the influence; harmful to yourself or others; and causing negative consequences to your job or family. These negative consequences may include accidents or injuries. 10. A Safe Harbor provision, if included in your organization s policies, means that managers have to halt disciplinary responses if employees claim their underperformance is due to a dependence on drugs or alcohol. The answer is false. A Safe Harbor provision is not intended to give employees an easy excuse to get out of the consequences for their behavior. But what it can do is give otherwise good employees a chance to deal with their problem BEFORE their performance has deteriorated to the point of disciplinary action.

5 Quiz- Managing the Drug-Free Workplace 1. When it comes to substance abuse in the workplace, a manager s first response should be: a) Don t get involved the issue is just too sensitive. b) Get personally involved with an employee s day-to-day recovery process. c) Set expectations and hold employees to performance standards. 2. While these symptoms may be caused by other things, indications of drug or alcohol abuse may include: a) Impaired speech and/or coordination b) Difficulty concentrating, learning or remembering c) Apathy, disorientation, agitation or irritability d) All of the above 3. Employees with drug and alcohol abuse problems are: a) Ten times MORE likely to miss work b) Four times MORE likely to cause an accident c) Two times LESS likely to have conflicts with coworkers d) Both (a) and (b) above 4. Almost every business or organization needs customers, clients or members of the public in order to keep going. Fortunately, those who use your products or services are very likely to speak up when they receive defective products or poor service due to workers affected by substance abuse. 5. Resources to help employees who reach out for help with a substance abuse problem may include: a) Employee Assistance Programs (EAP) b) Professional counselors or treatment centers c) Self-help groups d) All of the above.

6 6. If employees come to you for help and want to get clean and sober, they may be covered by the ADA or FMLA as long as they are not breaking the law or violating your organization s policies. 7. The term drug abuse only covers so-called street drugs and does not include prescription medicines, even when they are used unsafely or not medically prescribed for the person who is using them. 8. Even though not every user becomes addicted, users often develop an increased tolerance and the need for higher doses to achieve the same result. 9. The medical profession describes three phases: use, abuse, and addiction. Abuse is defined as: a) Socially accepted, medically authorized, with no adverse consequences. b) Used illegally, harmful to self or others, with negative consequences. c) Repeated failed attempts to stop, a compulsion to use, possible symptoms of withdrawal. 10. A Safe Harbor provision, if included in your organization s policies, means that managers have to halt disciplinary responses if employees claim their underperformance is due to a dependence on drugs or alcohol.

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