Pst Distributin Mnitring Reprt Hygiene Kit funded by IMC Backgrund Infrmatin Lcatin: Zaatari Camp (All districts) Dates f data cllectin: 1-2 f Octber, 2014 Objective: t understand t what extent the distributin f hygiene kits, by NRC n behalf f IMC, was successful and t cllect feedback n the quality and quantity f hygiene kit distributed The PDM was a jint effrt between NRC, UNHCR and ACTED Methdlgy Questins crrespnding t the bjective were develped, and enumeratrs were trained t address questins t beneficiaries regarding quality and quantity f the hygiene kit and t reprt n any issues/difficulties during the distributin prcess Sample size: a ttal f 105 beneficiaries participated ver the perid f tw days; beneficiaries were identified at randm within the districts and taking int cnsideratin districts density when calculating the target number f beneficiaries t participate per district Criteria: in rder t guarantee that answers cllected fully reflects beneficiaries interactin/usage f hygiene kit and experience when visiting NRC site t cllect the items, the sample size was targeted tward bth females and males wh received the kit themselves PDM Figures Female 56 females ut f 105 beneficiaries participated, f thse 37 were head f husehld (HHH) Average age f participating females is 36 Average family size f participating females is 5 Male 49 males ut f 105 beneficiaries participated, f thse 40 were head f husehld (HHH) Average age f participating males is 39 Average family size f participating males is 6 PDM Fey Findings 70% f beneficiaries reprted that the quality f the hygiene kit in general is gd Only 3 beneficiaries (1 male and 2 females) reprted nt using the hygiene kit immediately and keeping it fr later use 96% f beneficiaries reprted nt facing any prblems/difficulties during the distributin prcess 77% f beneficiaries reprted that mst f the items in the hygiene kit weren t enugh cmparing t their family size N ne has reprted selling the items
Hygiene Kit PDM Reprt funded by IMC Octber 2014 PDM Findings Female All 56 female beneficiaries reprted receiving the hygiene kit, f thse: - 32 reprted receiving the hygiene kit themselves - 24 reprted that smene else received it fr them 54 ut f 56 female beneficiaries reprted using the hygiene kit, the remaining 2 reprted keeping it fr later usage 49 ut f 56 female beneficiaries reprted receiving the hygiene kit fr the first time, the remaining 7 reprted the fllwing: (Nte: As per NRC s distributin database this distributin hasn t happened befre and the belw is being listed as cmmunicated by beneficiaries) - receiving the kit a mnth ag (mentined 6 times) - receiving it n the day f their arrival t camp ( mentined 1 time) When female beneficiaries were asked abut the quality f each item, their respnses were as the fllwing: ITEMS RESPONSES SOAP 44 ut f 56 reprted that the quality is gd 8 ut f 56 reprted that the quality is fair 4 ut f 56 reprted that the quality is pr, the main reasn was arund prductin quality (includes nt prducing fam and bad quality in general) TOOTHBRUSH 49 ut f 56 reprted that the quality is gd 7 ut f 56 reprted that the quality is fair TOOTHPASTE 42 ut f 56 reprted that the quality is gd 11 ut f 56 reprted that the quality is fair 3 ut f 56 reprted that the quality is pr, the main reasn was arund prductin quality (bad quality in general) TOWEL 34 ut f 56 reprted that the quality is gd 13 ut f 56 reprted that the quality is fair 9 ut f 56 reprted that the quality is pr, the main reasn was arund prductin quality (includes twels being nt thick enugh, bad absrptin and material quality) NAIL CLIPPER 50 ut f 56 reprted that the quality is gd 5 ut f 56 reprted that the quality is fair 1 ut f 56 reprted that the quality is pr, the reasn was it being nt sharp enugh SHAMPOO 20 ut f 56 reprted that the quality is gd 13 ut f 56 reprted that the quality is fair 23 ut f 56 reprted that the quality is pr, the main reasn was arund prductin quality (includes nt prducing fam, bad smell, damages the hair and it has an expired prductin date) COMB 41 ut f 56 reprted that the quality is gd 12 ut f 56 reprted that the quality is fair 3 ut f 56 reprted that the quality is pr, the main reasn was that it is easily brken BATHING SPONGE ADHESIVE MEDICAL TAPE 33 ut f 56 reprted that the quality is gd 19 ut f 56 reprted that the quality is fair 4 ut f 56 reprted that the quality f is pr, the main reasn was in the prductin quality in general 48 ut f 56 reprted that the quality is gd 8 ut f 56 reprted that the quality is fair Page 2 f 7
Hygiene Kit PDM Reprt funded by IMC Octber 2014 When female beneficiaries were asked abut hw did they knw abut the distributin, their respnses were divided as fllws: - 36 ut f 56 reprted knwing thrugh relatives and friends - 12 ut f 56 reprted knwing thugh NRC`s leaflet - 5 ut f 56 reprted knwing thrugh district/street leaders - 2 ut f 56 reprted knwing thrugh speakers f msques - 1 ut f 56 reprted knwing frm ther surces; thrugh Save the Children staff When female beneficiaries were asked abut the quantity f the items inside the kit if they were enugh cmparing t the family size r nt; their respnses were as fllws: - 40 ut f 56 reprted that the quantity was nt enugh cmparing t their family size, and the insufficient items were mentined as fllws: Shamp (mentined 36 times) Sap (mentined 34 times) Tth brush (mentined 14 times) Tth paste (mentined 5 times) Bathing spnge (mentined 4 times) Mini twel (mentined 1 time) When females in general were asked regarding time f visiting the site (the time they went t the site t receive items): - 39 ut f 56 reprted that they have visited the distributin site in the mrning (between 9-11 am) - 16 ut f 56 reprted visiting the distributin site at nn (between 11-1 pm) - 1 ut f 56 reprted visiting the site in the afternn (between 1-3 pm) Out f the 32 females wh reprted visiting the site and receiving the hygiene kit themselves when asked regarding time spent waiting in queue (until reaching the data entry bth): - 25 reprted waiting in queue fr less than half an hur - 5 reprted waiting in queue fr half an hur t ne hur - 2 reprted waiting in queue fr mre than an hur 29 ut f 32 females wh reprted visiting the site and receiving the hygiene kit themselves reprted receiving the vuchers frm data entry staff in less than 5 minutes, the remaining 3 reprted needing mre time due t the crwd 30 ut f 32 females wh reprted visiting the site and receiving the hygiene kit themselves reprted receiving assistance frm distributin staff (cllecting hygiene kit) in less than 10 minutes, the remaining 2 reprted needing mre time due t the crwd Only 4 ut f 32 females wh reprted visiting the site and receiving the hygiene kit themselves reprted facing prblem/difficulty, prblems/difficulty mentined were in the (frm mst t least): - At the entrance (mentined 4 times); 2 beneficiaries reprted very lng prcess and bad treatment frm Syrian staff wh cntrls the crwd (Nte: NRC changes Syrian staff at the entrance every distributin) - Waiting in queue (mentined 2 times); 1 beneficiary reprted prcess taking t lng - At the exit (mentined 1 time); beneficiary reprted having prblems with transprtatin - Bad treatment (mentined 1 time) - Other reprted prblems was receiving an empty shamp bttle (mentined 1 time) Page 3 f 7
Hygiene Kit PDM Reprt funded by IMC Octber 2014 Male All 49 male beneficiaries reprted receiving the hygiene kit, f thse: - 35 reprted receiving the hygiene kit themselves - 14 reprted that smene else received it fr them 48 ut f 49 male beneficiaries reprted using the hygiene kit, the remaining 1 reprted keeping it fr later usage 42 ut f 49 male beneficiaries reprted receiving the hygiene kit fr the first time, the remaining 7 reprted the fllwing: (Nte: As per NRC s distributin database this distributin hasn t happened befre and the belw is being listed as cmmunicated by beneficiaries) - receiving the hygiene kit 6 mnths ag (mentined 1 time) - receiving the hygiene kit (3-6) mnths ag (mentined 1 time) - receiving the hygiene kit (2-3) mnths ag (mentined 3 times) - receiving the hygiene kit ne mnth ag (mentined 2 times) When male beneficiaries were asked abut the quality f each item, their respnses were as the fllwing: ITEMS RESPONSES SOAP 36 ut f 49 reprted that the quality is gd 11 ut f 49 reprted that the quality is fair 2 ut f 49 reprted that the quality is pr, the main reasn was arund prductin quality (bad quality in general) TOOTHBRUSH 36 ut f 49 reprted that the quality is gd 8 ut f 49 reprted that the quality is fair 5 ut f 49 reprted the quality is pr, the main reasns was arund prductin quality (easily brken and bad quality in general) TOOTHPASTE 37 ut f 49 reprted that the quality is gd 12 ut f 49 reprted that the quality is fair TOWEL 24 ut f 49 reprted that the quality is gd 15 ut f 49 reprted that the quality is fair 10 ut f 49 reprted that the quality is pr, the main reasns was size is small and arund prductin quality (includes twels being nt thick enugh, bad absrptin and material quality) NAIL CLIPPER 43 ut f 49 reprted that the quality is gd 5 ut f 49 reprted that the quality is fair 1 ut f 49 reprted that the quality is pr, the reasn was bad quality in general SHAMPOO 18 ut f 49 reprted that the quality is gd 11 ut f 49 reprted that the quality is fair 20 ut f 49 reprted that the quality is pr, the main reasn was arund prductin quality (includes nt prducing fam, bad smell and damages the hair) COMB 34 ut f 49 reprted that the quality is gd 11 ut f 49 reprted that the quality is fair 4 ut f 49 reprted that the quality is pr, the main reasn was that it is easily brken BATHING SPONGE ADHESIVE MEDICAL TAPE 27 ut f 49 reprted that the quality is gd 16 ut f 49 reprted that the quality is fair 6 ut f 49 reprted that the quality f is pr, the main reasn was in the prductin quality in general 43 ut f 49 reprted that the quality is gd 5 ut f 49 reprted that the quality is fair 1 ut f 49 reprted that is wasn t included in the kit Page 4 f 7
Hygiene Kit PDM Reprt funded by IMC Octber 2014 When male beneficiaries were asked abut hw did they knw abut the distributin, their respnses were divided as fllws: - 26 ut f 49 reprted knwing thrugh relatives and friends - 15 ut f 49 reprted knwing thugh NRC`s leaflet - 6 ut f 49 reprted knwing thrugh district/street leaders - 2 ut f 49 reprted knwing thrugh speakers f msques When male beneficiaries were asked abut the quantity f the items inside the kit if they were enugh cmparing t the family size r nt; their respnses were as fllws: - 41 ut f 49 reprted that the quantity was nt enugh cmparing t their family size, and the insufficient items were mentined as fllws: Shamp (mentined 37 times) Sap (mentined 36 times) Tth brush (mentined 18 times) Tth paste (mentined 11 times) Bathing spnge (mentined 3 times) Mini twel (mentined 3 time) Nail clipper (mentined 1 time) Adhesive medical tape (mentined 1 time) When males in general were asked regarding time f visiting the site (the time they went t the site t receive items): - 36 ut f 49 reprted that they have visited the distributin site in the mrning (between 9-11 am) - 11 ut f 49 reprted visiting the distributin site at nn (between 11-1 pm) - 2 ut f 49 reprted visiting the site in the afternn (between 1-3 pm) Out f the 35 males wh reprted visiting the site and receiving the hygiene kit themselves when asked regarding time spent waiting in queue (until reaching the data entry bth): - 28 reprted waiting in queue fr less than half an hur - 7 reprted waiting in queue fr half an hur t ne hur 31 ut f 35 males wh reprted visiting the site and receiving the hygiene kit themselves reprted receiving the vuchers frm data entry staff in less than 5 minutes, the remaining 4 reprted needing mre time due t the fllwing reasns: - Internet prblems (mentined 2 times) - Crwd (mentined 1 time) - Slw prcess (mentined 1 time) 34 ut f 35 males wh reprted visiting the site and receiving the hygiene kit themselves reprted receiving assistance frm distributin staff (cllecting hygiene kit) in less than 10 minutes, the remaining 1 reprted needing mre time due t the crwd Nne f the male beneficiaries wh reprted visiting the site and receiving the hygiene kit themselves reprted facing prblem/difficulty Page 5 f 7
Hygiene Kit PDM Reprt funded by IMC Octber 2014 Annex: PDM Questinnaire Belw are the questins addressed in the PDM: Did yu physically g t NRC distributin centre r let smene else pick the assistance fr yu? Is this the first time fr yu t receive this kit? If nt when was the last time fr yu t receive this kit? - a mnth ag - tw- three mnths ag - three-six mnths ag - mre than six mnths - When I arrived t the camp - Other What did yu d with the items yu received? - Used them - Traded them with smething else - Sld them - kept them - Other; Please specify If the respnse was sld them, hw much is the estimated price fr selling the kit? - Less than 3 JDs - 3-5 JDs - Mre than 5 JDs - I dn t knw If the answer is traded them, what is the material that yu traded it with? Fr each item in the kit (sap, tth brush, tth paste, mini twel, nail clipper, shamp, cmb, bathing spnge and the adhesive medical tape) what is yur pinin f the quality f the item? - Gd - Fair - Pr, If the respnse is pr please explain Hw did yu knw abut the distributin? - I received a leaflet frm NRC staff - Thrugh the street/district leader - Thrugh relatives and friends - speakers f msques - Other; please specify Was the quantity f the items inside the kit enugh -cmparing t yur family size- fr ne mnth? If nt what were the items that were nt enugh? When did yu g t NRC replenishment site t receive their assistance? - Mrning (09:00-11:00) - Nn (11:00-01:00) - Afternn (01:00-03:00) Hw lng did yu have t wait at the queue befre arriving t the data entry assistant? - Less than half an hur - Half an hur t ne hur - Mre than ne hur Hw lng did it take yu t receive yur vucher frm data entry staff? - Less than 5 minutes - Mre than 5 minutes, if mre than 5 minutes, give explanatin please Hw lng did it take yu t receive yur assistance frm distributin staff? - Less than 10 minutes - Mre than 10 minutes, If mre than 10 minutes, please give explanatin Did yu face any difficulty/prblem with NRC staff? If yes, where was the difficulty? - Entrance Page 6 f 7
Hygiene Kit PDM Reprt funded by IMC Octber 2014 - Queue - Data Entry - Distributin rub hall - Exit What was the prblem? - Bad treatment - Lack f infrmatin - Very lng prcess - Security cncern - Other; please specify Page 7 f 7