Appendix 4: Summary of Recommended Changes to HEDIS/CAHPS Measure List

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Appendix 4: HEDIS/CAHPS List 1 Appendix 4: Summary of Recommended Changes to HEDIS/CAHPS List Add the following new measures for the commercial, Medicare and Medicaid product lines. Please refer to the complete List table below for the rationale for inclusions. Commercial Medicare Medicaid DAE Use of High-Risk Medications in the Elderly Rate 2 Only FUM Follow-Up After ED Visit for Mental Illness 7-Day Rate FUA Follow-Up After ED Visit for Alcohol and Other Drug Abuse or Dependence 7-Day Rate MRP Medication Reconciliation Post-Discharge TRC Transitions of Care All Four Rates FMC Follow-Up After Emergency Department Visit for People With Multiple High-Risk Chronic Conditions UOD Use of Opioids at High Dosage UOP Use of Opioids from Multiple Providers Multiple Prescribers and Multiple Pharmacies Rate AHU Acute Hospital Utilization HPC Hospitalization for Potentially Preventable Complications FRM Fall Risk Management OTO Osteoporosis Testing in Older Women Retire the following measures for the commercial, Medicare and Medicaid product lines. Please refer to the complete s List table below for the rationale for removal. Commercial Medicare Medicaid DAE Use of High-Risk Medications in the Elderly Rate 1 Only NA CAHPS Customer Service Table 1. Proposed HPA Count HPA 2019 Remove Add Total Commercial (HEDIS) 29 0 5 (all ) 34 Commercial (CAHPS) 9 1 0 8 Medicare (HEDIS) 19 0 11 (one, 10 ) 30 Medicare (CAHPS) 7 1 0 6 Medicaid (HEDIS) 30 0 4 (all ) 34 Medicaid (CAHPS) 8 1 0 7

Appendix 4: HEDIS/CAHPS List 2 Table 2. s Required For HPR/HPA Scoring MEASURES REQUIRED FOR HPR/HPA SCORING COMMERCIAL HEDIS MEASURES AHU Acute Hospital Utilization NEW MEASURE ABA Adult BMI Assessment AMM Antidepressant Medication Management (Effective Continuation Phase Treatment Rate only) CWP Appropriate Testing for Children With Pharyngitis URI Appropriate Treatment for Children With Upper Respiratory Infection AMR Asthma Medication Ratio (Total Rate) AAB Avoidance of Antibiotic Treatment in Adults With Acute Bronchitis BCS Breast Cancer Screening CCS Cervical Cancer Screening CIS Childhood Immunization Status (Combination 10) CHL Chlamydia Screening in Women (Total Rate) COL Colorectal Cancer Screening CDC Comprehensive Diabetes Care (BP Control [<140/90], HbA1c Control [<8.0%], Eye Exam) CBP Controlling High Blood Pressure EDU Emergency Department Utilization FVA Flu Vaccinations for Adults Ages 18-64 Survey FUA Follow-Up After ED Visit for Alcohol and Other Drug Abuse or Dependence (7-Day Rate only) NEW MEASURE FUM Follow-Up After ED Visit for Mental Illness (7-Day Rate only) NEW MEASURE FUH Follow-Up After Hospitalization for Mental Illness (7-Day Rate only) ADD Follow-Up for Children Prescribed ADHD Medication (Continuation and Maintenance [C&M] Phase Rate only) Scoring methodology already in place (aligns with PCR and EDU scoring)

Appendix 4: HEDIS/CAHPS List 3 IMA Immunizations for Adolescents (Combination 2) IET MMA Initiation and Engagement of Alcohol and Other Drug Dependence Treatment (Engagement of AOD Treatment Rate only) Medication Management for People With Asthma (Medication Compliance 75% Rate only) APM Metabolic Monitoring for Children and Adolescents on Antipsychotics PCE Pharmacotherapy Management of COPD Exacerbation (Both Rates) PCR Plan All-Cause Readmissions PPC Prenatal and Postpartum Care (Both Rates) SPC Statin Therapy for Patients With Cardiovascular Disease (Both Rates) SPD Statin Therapy for Patients With Diabetes (Both Rates) APP Use of First-Line Psychosocial Care for Children and Adolescents on Antipsychotics LBP Use of Imaging Studies for Low Back Pain UOD Use of Opioids at High Dosage NEW MEASURE UOP WCC Use of Opioids From Multiple Providers Multiple Prescribers and Multiple Pharmacies Rate Only NEW MEASURE Weight Assessment and Counseling for Nutrition and Physical Activity for Children/Adolescents (BMI Percentile Documentation Rate only) CAHPS 5.0H Getting Care Quickly Survey CAHPS 5.0H Getting Needed Care Survey CAHPS 5.0H Claims Processing Survey CAHPS 5.0H Coordination of Care Survey CAHPS 5.0H Customer Service REMOVE FROM SCORING Survey Over 70% plans report NA; reliability is low CAHPS 5.0H Rating of Health Plan Survey CAHPS 5.0H Rating of All Health Care Survey CAHPS 5.0H Rating of Personal Doctor Survey

Appendix 4: HEDIS/CAHPS List 4 CAHPS 5.0H Rating of Specialist Seen Most Often Survey MEASURES REQUIRED FOR HPR/HPA SCORING MEDICARE HEDIS MEASURES AHU Acute Hospital Utilization NEW MEASURE AMM Antidepressant Medication Management (Effective Continuation Phase Treatment Rate only) BCS Breast Cancer Screening COL Colorectal Cancer Screening CDC Comprehensive Diabetes Care (BP Control [<140/90], HbA1c Control [<8.0%], Eye Exam) CBP Controlling High Blood Pressure EDU Emergency Department Utilization FRM Fall Risk Management NEW MEASURE Survey FVO Flu Vaccinations for Adults Ages 65 and Older Survey FUA FUM FMC Follow-Up After ED Visit for Alcohol and Other Drug Abuse or Dependence (7-Day Rate only) NEW MEASURE Follow-Up After ED Visit for Mental Illness (7-Day Rate only) NEW MEASURE Follow-Up After ED Visit for People With Multiple High-Risk Chronic Conditions NEW MEASURE FUH Follow-Up After Hospitalization for Mental Illness (7-Day Rate only) HPC Hospitalization for Potentially Preventable Complications NEW MEASURE IET MSC Initiation and Engagement of Alcohol and Other Drug Dependence Treatment (Engagement of AOD Treatment Rate only) Medical Assistance With Smoking and Tobacco Use Cessation (Advising Smokers and Tobacco Users to Quit Rate only) Survey Scoring methodology already in place (aligns with PCR and EDU scoring) Align with HPR High reliability and ability to report CPM approved for public reporting HEDIS 2018; data shows Scoring methodology already in place (aligns with PCR and EDU scoring)

Appendix 4: HEDIS/CAHPS List 5 MRP Medication Reconciliation Post-Discharge NEW MEASURE PSA Non-Recommended PSA-Based Screening in Older Men OMW Osteoporosis Management in Women Who Had a Fracture OTO Osteoporosis Testing in Older Women NEW MEASURE Survey PCE Pharmacotherapy Management of COPD Exacerbation (Both Rates) PCR Plan All-Cause Readmissions PNU Pneumococcal Vaccination Status for Older Adults Survey DDE Potentially Harmful Drug-Disease Interactions in the Elderly (Total Rate) SPC Statin Therapy for Patients With Cardiovascular Disease (Both Rates) SPD Statin Therapy for Patients With Diabetes (Both Rates) STARS measure High reliability and ability to report Align with HPR High reliability and ability to report TRC Transitions of Care All Four Rates NEW MEASURE DAE Use of High-Risk Medications in the Elderly (Rate 2 only) *NEW RATE Swap Rate 1 for Rate 2 UOD Use of Opioids at High Dosage NEW MEASURE UOP Use of Opioids From Multiple Providers Multiple Prescribers and Multiple Pharmacies Rate Only NEW MEASURE MEASURES REQUIRED FOR HPR/HPA SCORING MEDICARE CAHPS MEASURES CAHPS 5.0H Coordination of Care Survey CAHPS 5.0H Customer Service REMOVE FROM SCORING Survey Low reliability CAHPS 5.0H Getting Care Quickly Survey CAHPS 5.0H Getting Needed Care Survey CAHPS 5.0H Rating of Health Plan Survey CAHPS 5.0H Rating of All Health Care Survey CAHPS 5.0H Rating of Personal Doctor Survey CAHPS 5.0H Rating of Specialist Seen Most Often Survey

Appendix 4: HEDIS/CAHPS List 6 MEASURES REQUIRED FOR HPR/HPA SCORING MEDICAID HEDIS MEASURES SAA Adherence to Antipsychotic Medications for Individuals With Schizophrenia ABA Adult BMI Assessment ADV Annual Dental Visits (Total Rate) AMM Antidepressant Medication Management (Effective Continuation Phase Treatment Rate only) CWP Appropriate Testing for Children With Pharyngitis URI Appropriate Treatment for Children With Upper Respiratory Infection AMR Asthma Medication Ratio (Total Rate) AAB Avoidance of Antibiotic Treatment in Adults With Acute Bronchitis BCS Breast Cancer Screening CCS Cervical Cancer Screening CIS Childhood Immunization Status (Combination 10) CHL Chlamydia Screening in Women (Total Rate) CDC Comprehensive Diabetes Care (BP Control [<140/90], HbA1c Control [<8.0%], Eye Exam) CBP Controlling High Blood Pressure SSD Diabetes Screening for People With Schizophrenia or Bipolar Disorder Who Are Using Antipsychotic Medications FVA Flu Vaccinations for Adults Ages 18-64 Survey FUA FUM Follow-Up After ED Visit for Alcohol and Other Drug Abuse or Dependence (7-Day Rate only) NEW MEASURE Follow-Up After ED Visit for Mental Illness (7-Day Rate only) NEW MEASURE FUH Follow-Up After Hospitalization for Mental Illness (7-Day Rate only) ADD Follow-Up for Children Prescribed ADHD Medication (Continuation and Maintenance [C&M] Phase Rate only) IMA Immunizations for Adolescents (Combination 2)

Appendix 4: HEDIS/CAHPS List 7 IET MSC MMA Initiation and Engagement of Alcohol and Other Drug Dependence Treatment (Engagement of AOD Treatment Rate only) Medical Assistance With Smoking and Tobacco Use Cessation (Advising Smokers and Tobacco Users to Quit Rate only) Medication Management for People With Asthma (Medication Compliance 75% Rate only) Survey APM Metabolic Monitoring for Children and Adolescents on Antipsychotics PCE Pharmacotherapy Management of COPD Exacerbation (Both Rates) PPC Prenatal and Postpartum Care (Both Rates) SPC Statin Therapy for Patients With Cardiovascular Disease (Both Rates) SPD Statin Therapy for Patients With Diabetes (Both Rates) APP Use of First-Line Psychosocial Care for Children and Adolescents on Antipsychotics LBP Use of Imaging Studies for Low Back Pain UOD Use of Opioids at High Dosage NEW MEASURE UOP WCC Use of Opioids From Multiple Providers Multiple Prescribers and Multiple Pharmacies Rate Only NEW MEASURE Weight Assessment and Counseling for Nutrition and Physical Activity for Children/Adolescents (BMI Percentile Documentation Rate only) MEASURES REQUIRED FOR HPR/HPA SCORING MEDICAID CAHPS MEASURES CAHPS 5.0H Coordination of Care Survey CAHPS 5.0H Getting Care Quickly Survey CAHPS 5.0H Getting Needed Care Survey CAHPS 5.0H Customer Service REMOVE FROM SCORING Survey Low reliability and ability to report CAHPS 5.0H Rating of Health Plan Survey CAHPS 5.0H Rating of All Health Care Survey CAHPS 5.0H Rating of Personal Doctor Survey

Appendix 4: HEDIS/CAHPS List 8 CAHPS 5.0H Rating of Specialist Seen Most Often Survey