Membersmeet 4th January 2011 Dr Kirit Ardeshna Consultant Haematologist & Clinical Lead for the Cancer Centre Martin Lerner Divisional Manager, Cancer Division Lisa Godfrey Programme Director, Macmillan Cancer Support Kara Gelb Project Manager, transforming patient experience
Why build the Cancer Centre UCLH Board commitment to cancer services Patient environment Holistic care
Key facts about the Cancer Centre 100 million investment 14,000 m 2 Designed around the needs of patients Innovative art work First PET MRI in UK Day care not overnight Opening 2 April 2012
Floor by floor in the cancer centre 5th Private patients Squire Garden 4th Staff Conference Facilities Haematology Day Care 3rd 2nd Aseptic Production Teenage and Young Adult Service Chemotherapy Day Care 1st Cancer Centre Outpatient Service GF Macmillan Support & Information Service Shop & Cafe Dispensary -1 Phlebotomy Imaging (PET-MRI, MR I, CT, U/S, X-ray) Theatres and procedures Basement Plant/Services
Ground floor Spacious entrance hall Welcome Living room Information Café, shop Pharmacy
Lower Ground Floor Phlebotomy & laboratory Imaging - CT, MRI, Ultrasound, PET-MRI, plain X-ray Procedures Suite Theatre Macmillan Support and Information Service (counselling, benefits advice, therapy, complementary therapy, lifestyle classes, dietary advice)
First floor Outpatients Improved outpatient experience Check and Track Scheduling system Patients Portal Reduced clinic waits
Second floor Adult chemotherapy Day case Ambulatory care Entertainment/WiFi No/reduced waits
Third floor Dedicated Teenage & Young Adults area Outpatients and treatment for 13-24 yr olds Recreation and support area Ambulatory care - Paul s House
Fourth floor Haematology Outpatients Includes patients with non malignant haematological conditions Day care facilities Blood transfusions Patients assessments Procedures Stem cell collection Plasma exchanges
Fifth floor Open air roof garden for all patients Private patients
Improving the patient journey 1400 new cancer patients a year start their cancer journey at UCLH About 2000 new cancer patients a year start their journey at another hospital and will get much of their treatment at UCLH
Services in the Cancer Centre Macmillan Support and Information Service Diagnosis Treatment Ongoing care End of life care 2 week clinics in cancer centre for lung, prostate, breast, head and neck, haematology Other diagnoses in main hospital All treatments in Cancer Centre except major surgery or patients requiring 24 hour care Monitoring, support, survivorship, further treatment In cancer centre and at home
A day in the Cancer Centre 300 outpatient consultations 50 patient receiving chemotherapy 150 patients and carers visiting the support and information service 80 scans and other diagnostic tests 60 haematology and surgical and other minor procedures
Macmillan Cancer Support 2010 128.5 million fundraised in 2010 96.7 million spent on services 5,367 funded professionals 131 million benefits obtained for 78,000 people 3.4 million unique users accessed the help-lines
Perceptions of Macmillan
Macmillan UCLH Partnership Two organisations with national reputations for innovation in cancer services 10 million contribution from Macmillan UCH Macmillan Cancer Centre Learning laboratory for innovations The best possible patient experience with patient voice at the centre of all that we do
Macmillan UCLH Partnership Support and Information Service Patient Experience Board Workforce GP liaison Patient information Volunteer service Patient environment Supported self-management after treatment Training and learning development Evaluation
Support & Information Service Integrated with every MDT Needs assessment Head of Service apponted Based in the Cancer Centre reaching across UCLH & outside Living room Psychology & communications skills Allied Health Professionals Complementary therapy Patient information
The challenge
Governing body report 18 in depth interviews with patients at the end of their cancer treatment at UCLH Overall the interviewees reported very positively on their experience of care. Recommendations should be considered in the context of a range of such positive feedback about a generally very high quality service Availability of clinical nurse specialists especially to patients who are tertiary referrals Role and profile of Macmillan amongst cancer patients particularly given the charity s significant involvement in the new ambulatory cancer centre
Brain Cancer feedback All in all, please remember, patients are human beings, just like the staff, we have feelings and are trying to have as much of a life as possible. We sit there working out what out of our life dreams we can actually now expect to be able to do. What kind of a future can we plan now? We have families that we love and want to protect, just like anyone, we walk away from appointments evaluating every word that was said to us and that affects us and those around us profoundly on a daily business. Everything that is said to us means so much.
Campaign: Making a Difference Together
Questions please Dr Kirit Ardeshna Consultant Haematologist & Clinical Lead for the Cancer Centre - building Martin Lerner Divisional Manager, Cancer Division services provided in the cancer centre Lisa Godfrey Programme Director, Macmillan Cancer Support Macmillan s involvement Kara Gelb Project Manager, transforming patient experience UCLH campaign