TruHearing Supplemental Benefit Directory RMHP is a Medicare-approved Cost plan. Enrollment in RMHP depends on contract renewal. H0602_MC_DIR_MC42_12012018_NM DEC 2018
Notice of Nondiscrimination Rocky Mountain Health Plans (RMHP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. RMHP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. RMHP takes reasonable steps to ensure meaningful access and effective communication is provided timely and free of charge: Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters (remote interpreting service or on-site appearance) Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language assistance services to people whose primary language is not English, such as: Qualified interpreters (remote or on-site) Information written in other languages If you need these services, contact the RMHP Member Concerns Coordinator at 800-346-4643, 970-243-7050, or TTY 970-248-5019, 800-704-6370, Relay 711; para asistencia en español llame al 800-346-4643. If you believe that RMHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: the RMHP EEO Officer at 800-346-4643, 970-244-7760, ext. 7883, or TTY 970-248-5019, 800-704-6370, Relay 711; para asistencia en español llame al 800-346-4643, or eeoofficer@rmhp.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the RMHP EEO Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. RMHP is a Medicare-approved Cost plan. Enrollment in RMHP depends on contract renewal. H0602_MC_1557Notice_10072016 Accepted
Multi-Language Insert English Spanish Vietnamese Chinese Korean Russian Amharic Arabic German French Nepali Tagalog Japanese Cushite/Oromo Persian Ibo/Igbo Kru-Bassa Yoruba ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-346-4643 (TTY: 711). ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-346-4643 (TTY: 711). CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-346-4643 (TTY: 711). 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 1-800-346-4643 (TTY: 711) 주의 : 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다. 1-800-346-4643 (TTY: 711) 번으로전화해주십시오. ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-346-4643 (телетайп: 711). ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች በነጻ ሊያግዝዎት ተዘጋጀተዋል ወደ ሚከተለው ቁጥር ይደውሉ 1-800-346-4643 (መስማት ለተሳናቸው: 711). ملحوظة: ا ذا كنت تتحدث اذكر اللغة فا ن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 3464-643-008-1- (رقم هاتف الصم والبكم: 117). ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-346-4643 (TTY: 711). ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-346-4643 (ATS : 711). ध य दन ह स: तप इ ल न प ल ब ल ह न भन तप इ क न म भ ष सह यत स व हर न श ल र पम उपलब छ फ न गन रह स 1-800-346-4643 ( ट टव इ: 711) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-346-4643 (TTY: 711). 注意事項 : 日本語を話される場合 無料の言語支援をご利用いただけます 1-800-346-4643(TTY:711) まで お電話にてご連絡ください XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-346-4643 (TTY: 711). توجه : اگر به زبان فارسی گفتگو می کنيد تسهيلات زبانی بصورت رايگان برای شما فراهم می باشد. با - (117:YTT) 3464-643-008-1 تماس بگيريد. Ige nti: O buru na asu Ibo asusu, enyemaka diri gi site na call 1-800-346-4643 (TTY: 711). Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m [Ɓàsɔ ɔ -wùɖù-po-nyɔ ] jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ ɓɛ ìn m gbo kpáa. Ɖá 1-800-346-4643 (TTY: 711) AKIYESI: Ti o ba nso ede Yoruba ofe ni iranlowo lori ede wa fun yin o. E pe ero ibanisoro yi 1-800-346-4643 (TTY: 711). H0602_MC_MLIS_10072016 Accepted
This directory is current as of December 1, 2018. Rocky Mountain Health Plans TruHearing Provider Directory This directory provides a list of TruHearing providers. This directory is for the following counties in Colorado: Alamosa Archuleta Bent Chaffee Cheyenne Clear Creek Conejos Costilla Crowley Custer Delta Dolores Eagle Elbert Garfield Gilpin Grand Gunnison Hinsdale Huerfano Jackson Kiowa Kit Carson La Plata Lake Las Ánimas Lincoln Logan Mesa Mineral Moffat Montezuma Montrose Morgan Otero Ouray Park Phillips Pitkin Prowers Rio Blanco Rio Grande Routt Saguache San Juan San Miguel Sedgwick Summit Washington Yuma To access TruHearing s online provider directory, you can visit www.truhearing.com. For questions about the information contained in this directory (hardcopy or online), please call RMHP s Customer Service at 888-282-1420. Hours are 8am-8pm, 7 days/week, Oct. 1 Mar.31, and 8am-8pm, M-F, Apr.1 Sept.30. TTY users should call 711. RMHP is a Medicare-approved Cost plan. Enrollment in RMHP depends on contract renewal. This document may be available in an alternate format such as Braille, larger print or audio. Call Customer Service at the number above for more information. The provider network may change at any time. You will receive notice when necessary. If you need help finding a network provider, please call 888-282-1420 (TTY 711) or visit www.truhearing.com to access an online searchable directory. If you would like a provider directory mailed to you, you may call the number above, request one at the website link provided above, or email customer_service@rmhp.org. 1
Table of Contents Section 1 Introduction... 3 What is the service area for TruHearing?... 3 How do you find TruHearing providers in your area?... 3 Section 2 List of TruHearing providers... 3 2
Section 1 Introduction This directory provides a list of TruHearing s network providers. To get detailed information about your supplemental routine hearing exam and hearing aid* coverage, please see your Evidence of Coverage. The network providers listed in this directory have agreed to provide you with your supplemental routine hearing exams and hearing aids*. You may go to any of our network providers listed in this directory. If you have been going to one network provider, you are not required to continue to go to that same network provider. * Hearing aids only covered on some plans. What is the service area for TruHearing? The counties in our service area are listed below. Alamosa Archuleta Bent Chaffee Cheyenne Clear Creek Conejos Costilla Crowley Custer Delta Dolores Eagle Elbert Garfield Gilpin Grand Gunnison Hinsdale Huerfano Jackson Kiowa Kit Carson La Plata Lake Las Ánimas Lincoln Logan Mesa Mineral Moffat Montezuma Montrose Morgan Otero Ouray Park Phillips Pitkin Prowers Rio Blanco Rio Grande Routt Saguache San Juan San Miguel Sedgwick Summit Washington Yuma How do you find TruHearing providers in your area? In this directory, network providers are listed alphabetically first by county, and then by provider last name or practice name. You can find a provider by looking for the county closest to you. If you have questions about TruHearing providers or require assistance, please call our Customer Service Department at 888-282-1420 (TTY dial 711). Hours are 8am-8pm, 7 days/week, Oct.1 Mar.31, and 8am-8pm, M-F, Apr.1 Sept.30. TTY users should call 711. Or, visit www.truhearing.com. Section 2 List of TruHearing Providers TruHearing s provider network includes more than 160 providers in Colorado. To get the most up-to-date information about TruHearing s network providers in your area, you can visit www.truhearing.com. If you need help finding a network provider, please call 888-282-1420 (TTY 711) or visit www.truhearing.com to access an online searchable directory. If you would like a provider directory mailed to you, you may call the number above, request one at the website link provided above, or email customer_service@rmhp.org. 3
PROVIDER NAME ADDRESS CITY, STATE & ZIP CODE PHONE Delta Wood, Carson 144 Eaton Ave Delta, CO 81416 (844)330-4413 Eagle Sanderman, Sara 56 Edwards Village Blvd Unit 222 Edwards, CO 81632 (844)330-4413 Stakiw, Daria 56 Edwards Village Blvd Unit 222 Edwards, CO 81632 (844)330-4413 Garfield Hoest, Cynthia 401 23rd St Ste 103 Glenwood Springs, CO 81601 (844)330-4413 Stakiw, Daria 1607 Grand Ave Unit 21 Glenwood Springs, CO 81601 (844)330-4413 Gunnison Bebee, Jennifer 711 N Taylor St # 106 Gunnison, CO 81230 (844)330-4413 Marolf, Ellen 711 N Taylor St # 106 Gunnison, CO 81230 (844)330-4413 La Plata Jeep, Chandace 799 E 3rd St Unit 1 Durango, CO 81301 (844)330-4413 Jones, Timothy 833 E 2nd Ave Durango, CO 81301 (844)330-4413 Rowland, Brady 1165 S Camino del Rio Ste 200 Durango, CO 81303 (844)330-4413 Las Animas Schecter, John 212 N Commercial St Trinidad, CO 81082 (844)330-4413 Lincoln Rankin, Kristin Specialty Clinic Lincoln Community Hospital Hugo, CO 80821 (844)330-4413 Herholtz, William 269 East Ave Limon, CO 80828 (844)330-4413 Logan Cox, Kathleen 120 S 3rd Ave Sterling, CO 80751 (844)330-4413 Keenan, Alexandra Mobile Provider Sterling, CO 80751 (844)330-4413 Walker, Laird 120 S 3rd Ave Sterling, CO 80751 (844)330-4413 Mesa Bebee, Jennifer 2139 N 12th St Ste 4 Grand Junction, CO 81501 (844)330-4413 Kreps, Pamela 759 Horizon Dr Ste E Grand Junction, CO 81506 (844)330-4413 Lujan, Brandy 2532 Patterson Rd Ste 12 Grand Junction, CO 81505 (844)330-4413 Marolf, Ellen 2139 N 12th St Ste 4 Grand Junction, CO 81501 (844)330-4413 Mcdermott, Steven 2643 Patterson Rd Ste 503 Grand Junction, CO 81506 (844)330-4413 Mealler, Jo-an 2643 Patterson Rd Ste 503 Grand Junction, CO 81506 (844)330-4413 Mills, Bernadette 2532 Patterson Rd Ste 12 Grand Junction, CO 81505 (844)330-4413 Williams, Kellan 2643 Patterson Rd Ste 503 Grand Junction, CO 81506 (844)330-4413 Wood, Carson 241 Grand Ave Ste 1 Grand Junction, CO 81501 (844)330-4413 Moffat Hoest, Cynthia 6 W Victory Way Craig, CO 81625 (844)330-4413 Montezuma Arriola-story, Lucia 892 Cottonwood St Ste Z Cortez, CO 81321 (844)330-4413 Jeep, Chandace 20 S Market St Cortez, CO 81321 (844)330-4413 Lawrence, Christina 111 North Main Street Mancos, CO 81328 (844)330-4413 Montrose Bebee, Jennifer 231 S Nevada Ave Ste B Montrose, CO 81401 (844)330-4413 Cloward, Patrick 618 East Star Ct Ste 1 Montrose, CO 81401 (844)330-4413 Davis, Jeffrey 1803 E Pavilion Pl Montrose, CO 81401 (844)330-4413 Marolf, Ellen 231 S Nevada Ave Ste B Montrose, CO 81401 (844)330-4413
PROVIDER NAME ADDRESS CITY, STATE & ZIP CODE PHONE Morgan Cox, Kathleen 210 Cameron St Ste 100 Brush, CO 80723 (844)330-4413 Walker, Laird 210 Cameron St Ste 100 Brush, CO 80723 (844)330-4413 Otero Adams, Thomas 417 W 3rd St La Junta, CO 81050 (844)330-4413 Prowers Adams, Thomas 401 Kendall Dr Lamar, CO 81052 (844)330-4413 Yuma Keenan, Alexandra Mobile Provider Wray, CO 80758 (844)330-4413 Keenan, Alexandra Mobile Provider Yuma, CO 80759 (844)330-4413
RMHP Customer Service HOURS... 8:00 a.m. to 8:00 p.m., Mountain Time, October 1 February 14, 7 days/week 8:00 a.m. to 8:00 p.m., Mountain Time, February 15 September 30, Monday Friday CALL... 888-282-1420 / 970-244-7912 Customer Service also has free language interpreter services available for non-english speakers. TTY... Dial 711 for Relay Colorado This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. EMAIL... customer_service@rmhp.org FAX... 970-244-7880 WEBSITE... www.rmhpmedicare.org WRITE... Rocky Mountain Health Plans Attn: Customer Service PO Box 10600 Grand Junction, CO 81502-5600 H0602_MC_MC191_01072016 Approved MC191R01/07/16þ