Solent Area Panel Meeting 2 nd December 2013 at 6:30PM Collins House, Bishopstoke Road, Eastleigh, SO50 6AD Attendees: Jeanette Miller (JM) shared owner Chair Chris Jenkinson (CJJ) - Resident Nigel Selley (NS) - Independent Alan Broom (AB) - Resident Wendy Rigby (WR) - Resident Staff members & Observers: Cita Jagot (CJ) Community Involvement Team Leader - Solent Robert Reid (RR) Housing manager Solent Adam Roberts (AR) Community Development Administrator Sharon Mintoff (SM) SSC Councillor Apologies: Jayne Beeson (JB) - Board Observer Outcomes & Actions Check with Euan the costings cover the focus group training. Speak to Lizzi in BE. About KPIs specific to local priorities. CJ to send ASB report from customer journey mapping day to CIH policy team. Speak to Sandra / Dianna on who is the best to update on Welfare Reform. Adam to check CI emails to ensure Sharon emails are not blocked. Responsible Officer CJ CJ CJ / JM RR / CJ AR 1
1) House keeping and apologise for absence & minutes from last meeting Chris mentioned that in the minutes him and Cita s initials are the same so he said he would be happy to be CJJ. SM - Apologised for not being able to attend the last three meetings and said that she had sent her apologies. AR will check the junk mail on outlook to check that her emails are not getting blocked. JM - The ASB report from the customer journey mapping day can Cita send out to go to CIH Policy team. I will send you the email address you need to send to. JM - Went through the actions from last meeting. AR - Spoke to Herbert Collins House about parking for the AGM also arranged with Alan to review the funding applications. RR - Not our decision to ban plants on balconies in the tenancy agreement and in general this would not be the case for most Radian properties. In this case we just followed suit from the developers. RR - The NHO diarises are being recorded and I have two volunteers to do them. 2) Matters Arising JM - Asked the group if there were any matters arising. No matters arising. 3) Resident Council Update JM - will be attending the next Resident Council meeting which is tomorrow. 4) Combined Board Update JM - No obligations on board members to attend Area Panel meetings anymore. Also I think Area panels should be standing agenda item CJ - Check if board will still send updates regardless of if they attend or not. 5) Local Priorities: Neighbourhood Officers current status: 2
JM - Meeting to discuss two different days. RR Cath speaking to other panel members to see if we can go ahead with the 19th it will be good to get it done before Christmas. CJ Ask Richard about a couple of dates. NS I wouldn t like to go away from the starting point of not being able to get hold of NHO s. I think the diaries are good. RR Diaries will show you what they are doing whilst they are out. NS Although they are out for the day a lot of people are mobile working. So that could be an option to look in to. CJ Under the RI review were looking at NHO s what they do and don t do well. RR Also looking at when they make visit is that the correct option or could just a phone call or other options be more suitable. JM Hopefully have some dates sorted this financial year. Shared Owners updates on agreement with Euan: JM - Euan originally chose Hedge end and Eastleigh but I suggested that as Sholing and Woolston had more properties it would be more suitable to do these areas. Dates Euan suggested 30 th Jan and 6 th Feb. Eastpoint could be a suitable venue for the meeting. We are going to hold focus groups like last time. I have queried some of the survey questions on how relevant they are to shared owners. Might be worth us doing a survey but would have to go through Business Excellence first to approve. CJ It would be unlikely they say no, they would just have to check the survey. RR- It s just to check that we are not duplicating surveys to residents. JM Diarise 30 th Jan and 6 th February and let us know if you re not able to make it. NS Euan mentioned training for the focus groups. When will training be? 3
JM I would rather do the training as a dedicated event. CJ I will check with Euan the cost covers the training. JM Once we have done the training we will be able to do it ourselves in the future. Life Improvement Grants next actions CJ There is currently a group already looking and at funding process. Once they have finished we will look at LIG s more specifically. CJJ We have spent all the Solent s allocated Kick Start, LIG and Community fund budget this financial year. Potentially if there is anything left in the overall budget we will see how that can be divided and if that can go towards any applications that were not able to be reviewed. The group discussed about how some of the funding approved in the later stage of the financial year can sometimes end up coming out of the new financial year s budget as the work can take a long time. JM We could say that the funding has to be spent by February so that all the money is spent in the same financial year. This could be put on the new application forms. RR- To bring it all forward would probably be the most logical option. CJ We will look at processes after Steph and Ally s review has finished. RR It needs to be the person that can make it happen. CJJ My example of the light issue not being sorted is a prime example. RR We could follow some applications as a case study. AB Could have a wall chart like the ASB. JM I think the main issue is no one has ownership over it. Health Partnership Working CJ We have the healthy eating club at the cafe starting soon. Also started the kids cooking club which is run by Groundwork South and this was funded from the Community fund. 4
Once Ground work finish these sessions we will look to follow their process and run the sessions ourselves. The mother and toddler group is up and running. Also need to come up with a project to see if SCC will fund it. Southampton has high levels of child obesity. JM If you need any health stats let me know. SM I can also provide that sort of information. CJ You can bring it to the meetings or email it to me. We are also in talks with the head of Mansbridge School about partnership working, just been a bit difficult for him recently as he is very busy at the moment. 6. Performance Management on local priorities How do we decide what key performance indicators we need to receive JM Business Excellence to come up with key performance indicators specific to us. NS Jayne Beeson was supposed to look at the smiley faces on the KPI s. Also the current KPI s are not specific to our local priorities and this is just confusing. CJ Do you want me to feed that back? JM We can look at the full report at the interim meetings. CJ So you want KPI report that s just specific to local priorities. RR There are already many reports of information you can have, you just have to request them. CJ I will speak to Lizzi. 7. Feedback from meetings / activities attended by panel members. CJJ Chris attended our RIRG meeting. The group have been set up to review the work of CI and to ensure that it the involvement options reflect our customers. Chris advised that the group have agreed an action plan which included an impact assessment, writing up a new CI strategy using feedback from Shore Consult focus groups. JM SIG wouldn t be more than 12 weeks. Solent panel have been highlighted in three of the interest groups. 5
CJ This is good for the panel, a lot has gone well. JM We will be having an observer at out next meeting in January. RR We have a representative from another Tenant Support (Places for People). He is going to come along to the next meeting in January; we can speak to him and get some advice on some of the work we are doing. 8. Welfare Reform Who will update now? RR We have lost Ian who was the expert and I m not an expert so think it s a case of finding out who would be the best person to update on this. CJ I will speak to Dianna or Sandra about who can lead on this. JM Various members of panel boards updates which leads to delay on universal credit. NS I went on a course in London. Radians hand out fund mentioned. I will update on other meetings. JM It takes 90 minutes to complete a universal credit form online. Also it times out after 10 minutes. 9. Update on Round About Cafe CJ - We have 11 regular volunteers. In total they have given 88 hours of volunteering to support the cafe. Six of those volunteering have undertaken training and development in Food Hygiene, Cooking, First Aid, Health & Safety and barista training building valuable experience and skills for work in the future. One member is developing her skills to deliver Kids Can Cook Club for young people in the area this has included training in session planning and undertaking risk assessments. Included within the volunteers are three under 16 s who are using their volunteer experience to help them personally develop their CV in preparation for applying for their first Saturday jobs when they reach 16. We have also been working with Southampton job centre taking on work experience placements who are interested in developing a career in catering. The cafe has also been a hub for local residents who had previously felt isolated and activities in the cafe have brought people together in the community. 6
Have carried out the following events: Over 60 s IT sessions, Mother & toddler group, Kids Can Cook sessions, Halloween party, and Remembrance Wednesday afternoon. The cafe is also developing regular job clubs and Energy advice sessions and weight loss sessions. 10. AOB Jeanette asked everyone if there is any other business. No other business. Dates for 2014 including interim meetings: 27 January 18.00-20.30 Panel meeting Collins House 17 February 18.00-20.00 Interim meeting Round About cafe 10 March 18.00-20.30 Panel meeting Collins House 22 March 09.30am start (group wide panel away day, location to be agreed) 28 April 18.00-20.00 Interim meeting Round About Cafe 9 June 18.00-20.30 Panel meeting Collins House 4 August 18.00-20.00 Interim meeting Round About Cafe 8 Sept 18.00-20.30 Panel meeting Collins House 29 Sept 18.00-20.00 Interim meeting Round About Cafe 13 October 18.00-2030 Panel meeting Collins House 27 October 18.00-20.00 Interim meeting Round About Cafe 10 Nov 18.00-20.00 Panel meeting (AGM) venue to be agreed 7