Job Description Service Job Title Base Hours Inspire East Lancashire Integrated Substance use Service Service User Involvement & Peer Mentor Co-ordinator Accrington 37.5 hours per week Salary Range 21,933.15-25,741.93 per annum (CGL payscale 23-28) Reports to Operating Principles Purpose of Job Team Leader CGL has developed a number of operating principles that it believes are essential to providing effective and inspirational care and support for its service users. They should be viewed as overarching expectations for all roles at CGL. All staff will contribute to the ongoing development of an ambitious, inspirational and outcome focussed culture at every level of service delivery. All roles will tangibly contribute to provide hope, empowerment, choices, control and opportunities that promote people reaching their full potential as individuals and community members. All service delivery will model the belief that we all have the potential to make positive changes and to lead meaningful and purposeful lives, as involved and contributing members of society. Under the direction of the Management team, and with support from the Regional Peer Mentor and Volunteer Co-ordinator the post-holder will build on the existing Recovery opportunities in East Lancashire through the delivery of the Foundations of Recovery Program, the delivery of the Peer Mentor programme and the development of Service User involvement and partnerships with service user forums. The post holder will identify, recruit, train and manage a group of service user s reps, and Peer Mentors who will receive intensive and comprehensive packages of training to further their personal development and contribute to the development and delivery of a recovery oriented service across East Lancashire. The post holder will develop a co-ordinated service across all localities ensuring the specific needs of all areas and client groups are met. The post holder will recruit, train, supervise & co-ordinate peer mentors within the CGL framework to ensure the provision of quality services.
The post holder will work with existing service user groups, in addition to developing additional Service User forums and groups as required, in order to promote, support and gain feedback for meaningful service user involvement in all areas of East Lancs service delivery. The post holder will be expected to work flexibly within an agreed number of hours and across operational sites as required to maintain the most appropriate level of service provision including late nights and weekends. The post holder will be expected to take responsibility for their own learning and development and fully engage with learning and development, supervision and appraisal requirements as per CGL policies. They will work closely with partners RRR and Emerging Futures as well as the BRIC coordinator to coordinate recovery opportunities across East Lancashire Key Activities: To develop and maintain the co-ordination of an effective service user involvement, peer mentor training and placement scheme within the East Lancashire Integrated Recovery Service. Coordinate and where required deliver the Peer Mentor and Service User Rep Training programme. a. Coordinate the assessment of the Peer Mentor and Recovery Training programmes b. In collaboration with staff, partners, volunteers and Peer Mentors develop Peer Mentor roles that benefit Peer Mentor development and service delivery. To identify, recruit, train, supervise & co-ordinate peer mentors across East Lancashire in accordance with CGL policies, frameworks and procedures. Coordinate the effective transition of Peer Mentors from training through to placement within CGL, RRR, partner Services and the wider community. In collaboration with other staff coordinate effective supervision structures for Peer Mentors and Service User Reps. Deliver supervision to Peer Mentors and Service User Reps as required. Work with partnership organisations to develop and sustain effective comprehensive treatment pathways and broaden the client s recovery plan accordingly. To support individuals into paid employment and/or relevant training, education or occupation To ensure the promotion of meaningful Service User involvement and contribute towards the Quality Improvement tool audits in relation to Service User Involvement To develop and co-ordinate a Peer Mentor buddy system for new clients entering the service across the East Lancashire area.
To work with the Regional Peer Mentor and Volunteer Co-ordinator to ensure the effective development and improvement of programmes. To be responsible for the risk management and Health & Safety requirements of the peer mentoring service To establish and maintain links with partner agencies and local support services To ensure that peer mentor records are maintained effectively and stored in accordance with Data Protection requirements To work towards the achievement of outcomes/targets as per the Service Level Agreement to ensure consistently high standards of service delivery. To work with Service Users to co-ordinate the regular publication of CGL s Service User Magazine To ensure regular service user consultations are carried out within the Service To contribute to monthly, quarterly and annual statistical returns and reports on the service. To work towards ensuring the achievement of outcomes/targets attached to the project s funding. General terms of reference: In carrying out the above duties the post holder will: Work flexibly across operational sites as required Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision. This may include evening and weekend cover. Seek to improve personal performance, contribution, knowledge and skills. Participate in appraisal, training and supervision processes. Keep abreast of developments in services, legislation and practice relevant to the relevant client group. Ensure the implementation of all CGL policies. Contribute to maintaining safe systems of work and a safe environment. Undertake other duties appropriate to the grade of the post Specific standards (DANOS related where appropriate) for this role include: Unit Number and Title AA2 AA3 AA4 AA6 AB1 Relate to, and interact with, individuals Support individuals to access and use services and facilities Promote the equality, diversity, rights and responsibilities of individuals Promote choice, well being and the protection of all individuals Support individuals who are distressed
AB2 Support individuals who are substance users AB3 Contribute to the prevention and management of abusive and aggressive behaviour AB4 Contribute to the protection of individuals from harm and abuse AB5 Assess and act upon immediate risk of danger to substance users AB8 Contribute to assessing and act upon risk of danger, harm and abuse AC1 Reflect on and develop your practice AC2 Make use of supervision AC3 Contribute to the development of the knowledge and practice of others AC4 Support and challenge workers on specific aspects of their practice AD1 Raise awareness about substances, their use and effects AD2 Facilitate learning through presentations and activities AD3 Facilitate group learning AD4 Develop and disseminate information and advice about substance use, health and social well-being AG2 Contribute to planning, monitoring and reviewing the delivery of service for individuals AG3 Assist in the transfer of individuals between agencies and services AI2 Help individuals address their substance use through an action plan AJ1 Help individuals address their offending behaviour BA3 Contribute to the development of organisational policy and practice BA4 Evaluate and improve organisational performance BA6 Manage the development and direction of the provision BB1 Promote your organisation and its services to stakeholders BC2 Manage activities to meet customer requirements BC3 Manage change in organisational activities BC4 Assure your organisation delivers quality services
BC5 Manage a service which achieves the best possible outcomes for the individual BD3 Support the health and safety of yourself and individuals BD4 Promote, monitor and maintain health, safety and security in the working environment BE2 Receive, analyse, process, use and store information BE4 Supplying information for management control BE6 Preparing reports and returns BF3 Select personnel for activities BF5 Lead teams to support a quality provision BI1 Develop productive working relationships BI2 Develop joint working agreements and practices and review their effectiveness BI3 Facilitate meetings BI5 Promote effective communication for and about individuals BI6 Develop and sustain effective working relationships with staff in other agencies BI7 Participate in inter-disciplinary team working to support individuals Person Specification Essential criteria: Experience of working with Service User Representatives, Peer Mentors & Volunteers Experience of delivering supervision Experience of facilitating training A clear understanding of the need for, and ability to deliver, quality services. Working knowledge of integrated substance misuse treatment. A commitment to working with individuals to support recovery Experience of contributing to project development Experience of Service User Involvement Strategies Experience and knowledge of working with individuals facing substance misuse, offending and social care issues Experience of setting up and running groups
Experience of liaising and working with professionals from a variety of services Commitment to involving service users in service development and strategy development and initiating change Understanding of statutory framework, guidance and good practice in relation to involvement, engagement and consultation. Knowledge of drug and alcohol policies and interventions designed to address substance misuse Knowledge of the range of drug and alcohol related problems and their impact upon individuals, family and community Knowledge of effective ways of engaging and involving service users Ability to make contact with socially excluded service users and know how and where to make contact with them Have or be willing to work towards achieving a recognised qualification in the delivery of accredited training courses And the ability to: Communicate confidently and effectively, verbally and in writing. Respond flexibly to the demands of the post. Work as a member of a team. Show a capacity to work alone and the ability to keep calm under pressure. Understand and have a commitment to the principles of equal opportunity and diversity. Employ an empathetic and non-judgmental attitude towards service users. Show commitment to facilitating positive outcomes for service users Desirable criteria: Full driving licence and access to own transport Knowledge of local services and geography Adult education qualification This post is subject to a DBS check at an enhanced level. Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.