APPENDIX 2 Other Staff Comments A3 physiotherapists - Very Good 1 A3 1 phlebotomists are nice - no complaint A3 OK - Blood A3 phlebotomists - very good A3 phlebotomists - excellent A3 Excellent Physio A3 Physio - Good but has too much work load. A3 Physio - OK A3 Physio very good - very patient and careful A3 physiotherapist - very Good A3 physiotherapists, & phlebotomists - Very good. A3 Physio tried some exercises. 1 seemed a bit aggressive at times. A3 All very good
A3 All very nice A3 Fine A3 The staff are wonderful A3 Very Nice A3 I just do as I am told Neutral A3 Not seen any Neutral A3 Not seen yet. Neutral A3 All take so long to attend. AMU Pharmacy excellent Cleaners - helpful and friendly - excelleny AMU Blood - Good AMU Blood - OK AMU Blood takers - good AMU Blood test - Good AMU Blood Test - Good AMU Every day bloody good. AMU Staff - Blood - Good AMU The man who took blood test was very nice. AMU Have not seen yet Neutral 1 AMU Physio - OK AMU Physio - OK pharmacy - OK AMU All are polite and explain the
procedures. AMU They are all lovely AMU Very good AMU do not know Neutral AMU Have not been in long to comment Neutral AMU Have not seen any staff yet Neutral AMU N/A Neutral AMU No Neutral AMU No contact with other staff yet. Neutral AMU Non Seen Neutral AMU None Neutral AMU None yet Neutral AMU Not met other staff yet Neutral AMU Not seen Neutral AMU More staff needed B5 physiotherapists - Very Good B5 physiotherapists do a good job B5 Short staff on most places 1 particularly Physio - too long to wait. B5 All have been very good. B5 Fine B5 Very Good
B5 Very professional B5 expecting a visit from occupational Neutral. B5 Have not seen them yet Neutral B5 Not seen any one Neutral B5 Healthcare staff sometimes rude. C3 X-Ray Staff very good. Blood test 1 and blood Pressure check - Good C3 Very good staff at X-Ray C3 X-Ray - Very good C3 occupational therapists, and 1 physiotherapists are brilliant. They have all the time in the world for you. C3 occupational therapists, physiotherapists - very good. 1 C3 physiotherapists, phlebotomists - 1 very good. C3 Blood test - very good C3 Courteous and 'sweet'. C3 Good C3 OK C3 Very good
C3 Very good C3 Very pleased with other staff. Overall, they are pretty good. C3 Yes - so far I have seen. C3 Yes staff are OK C5 Physios - Good Bloods - Very 1 good. C5 Physios got me walking C5 Physios just like the doctors (good) C5 Often come at the wrong time. 1 Physio comes when not well. Don't come back when patient feels better. C5 All helpful C5 very kind, helpful and understanding staff C5 Very nice and helpful C5 Dementia patient on ward need for Neutral staff C5 Good - raises morale Neutral C5 Physio - Not allowed to have Neutral rheumatic? C5 Physio arranging to go home Neutral
C6 Pharmacy rep - All OK C6 Pharmacy Neutral 1 C6 Physio very good. Draculas!!! C6 All fine C6 All good. C6 All great C6 All OK. C6 All pleasant and good C6 Always courteous. C6 No problems C6 s - All OK C6 They are good C6 They are good. Even up to the cleaners, everybody. C6 Very caring C6 Very good C6 Not seen yet Neutral C6 came to discuss my Neutral meds. C6 Not always experienced. Not always courteous. Derby X-ray staff excellent Blood testing - Average - Needs to update
system Derby Physios and s have 1 been very kind and supportive. Haven't seen an OT. Derby Physio - very good and understanding. Derby Physio very good. Derby Physio very good. Get leg working. Derby Physio very popular on this ward. Derby Physios very dedicated. Derby Physios: Charming and insistent. Derby Told they would come twice a day. 1 They have only been once or not at all (Physios?) Derby All very helpful. Derby Are all outstanding and charming and kind. Derby Excellent and helpful. Derby Fine Derby Happy with all that. Derby Seem efficient
Derby Very impressed in general. Everyone policy of friendly - communicate across all departments - Range of people - same value - Everyone has time for you. Oaks All very good, especially the physio. Oaks Excellent care from physiotherapists. OT assessment at home prior to hospital admission Oaks Great physiotherapists. Oaks No complaints. Physios are good. Listened to the fact that I do not want to take lots of medication Oaks Physio is brilliant The cleaner is fantastic Oaks Physio very nice Oaks Physios - Fine - trying to help put weight on Oaks s very professional, explain things very clearly and very helpful in doing exercises with me.
Oaks Pretty competent people - they take their time to treat you as an individual - respond to everyone's different ability levels (Physios) Oaks All good Oaks All good. The cleaner is great Oaks All great and very kind Oaks All okay Oaks All staff, I came in to contact with were friendly, professional and generally excellent. Oaks Generally good. Oaks Physios - Fine - trying to help put weight on Neutral 1