Introduction Dale Smith, Former Parks and Recreation Director. Rocky Mount via Raleigh. Now, CEO of Smith Management Training and Consulting Services. I work with individuals and agencies to improve performance through a variety of methods Coaching, Training and Speaking I love working with high potentials and transitional managers to improve their performance. Success and Emotional Intelligence DALE SMITH, APRIL 2016 What is Emotional Intelligence? 1
Emotional Intelligence Definition The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Ratings for Factors Most Responsible for Success 733 Multimillionaires Surveyed Being Honest With People Being Well Disciplined Getting Along with People Having a supportive Spouse Working harder than most people All Five reflections of emotional intelligence EQI Factors Self Perception Managing and Knowing Yourself Self Expression The Way You Face The World Interpersonal People Skills How Do You Interact and Get Along with Others? Decision Making Using emotions in the best way to solve problems and make optimal choices Stress Management Are you flexible, tolerate stress and control impulses? 2
What Each Means Self Perception (Know and Managing Self) Emotional Self Aw areness Are you aware of and understand your feelings and their impact Self Regard Do you respec t and ac c ept your s trengths and weakness es? Self Actualization Do you want to improve and purs ue meaningful objec tives? Self Expression (The way you face the world) Emotional Expression Can you expres s your feelings verbally and non-verbally? Independence Are you self-directed and not emotionally dependent on others? Assertiveness Do you express your feelings, beliefs and thoughts in a constructive way? Interpersonal (People Skills) Interpersonal Relationships Can you develop and maintain mutually satisfying relationships? Empathy Do you recognize, understand and appreciate other people s feelings? Social Responsibility Do you contribute to society, your social group and the welfare of others? What Each Means Decision Making (Using emotions to solve problems, make optimal choices) Impulse Control Do you resist or delay impulse, drive or temptation to act? Reality Testing Can you remain objective and see things as they actually are? Problem Solving Can you solve problems where are emotions are involved using emotions? Stress Management (Flexibility, Stress Tolerance) Flexibility Can you adapt your feelings, thinking and behavior to change? Stress Tolerance Can you effectively cope with s tres s ful and difficult s ituations? Optimism Are you hopeful and res ilient des pite s etbacks? Happiness Are you satisfied with yourself, others and life in general? THOUGHTS??? 3
Emotional Intelligence Science Provides - Common Sense Approach to Measuring Success Data Support that IQ can be complimented greatly by EQ Recognition and Improvement is directly related to success What s Great About This Recognition? You are becoming more self aware! Understanding these factors that contribute to positive leadership characteristics! Practice makes perfect! Hallelujah! You can develop and/or improve these traits! Emotional intelligence is the key to both personal and professional success" CLOSING The earlier you become aware and start practicing to improve, the better leader you will become! For Leaders, the first task in management has nothing to do with leading others; step one poses the challenge of knowing and managing oneself. Daniel Goleman 4
QUESTIONS????? 5