Express Scripts Canada Pharmacy Take advantage of the benefits to you and your family express-scripts.ca
Table of Contents Benefits of Joining... 1 Express Scripts Canada Pharmacy... 2 Filling My Prescriptions... 4 Generics... 6 How to Join... 7 Medications Filled... 8 Online Access... 10 Payment... 11 Quality and Safety... 12 Refills and Renewals... 13 Shipping and Delivery... 15 Talk to a Pharmacist... 19 Who to Contact... 20
Express Scripts Canada Pharmacy Benefits of Joining Benefits of Joining Imagine having the support of your very own team of health advocates. You can. Our pharmacists will work proactively with you, your doctor and your benefit plan to help you make the best health decisions and get the most value from your plan. Do you take maintenance prescription medications? You know the ones we re talking about you take them regularly, refill them regularly and get renewals from your doctor. They are usually for conditions like asthma, high blood pressure or high cholesterol. Join the Express Scripts Canada Pharmacy today and start taking advantage of the benefits to you and your family. Convenience Medications delivered via free standard shipping directly to your home or to an address that you designate. Request prescription transfers, renewals and refills online or by phone. Value Receive up to a 90-day supply of your maintenance prescription medication for a single dispensing fee, and we will work with you and your doctor to choose safe, approved, lower-cost medications, where possible. Peace of Mind Auto Refills takes the guesswork out of refilling prescriptions. And you can privately consult an experienced pharmacist to answer your questions and help you safely manage your prescribed medications. Pharmacists are on call 24/7. Time The pharmacy comes to you and there are no long waits. @ExpressRxCanada Express Scripts Canada 1
Express Scripts Canada Pharmacy Introduction Express Scripts Canada Pharmacy What is the Express Script Canada Pharmacy? The Express Scripts Canada Pharmacy is an accredited, fully licensed Canadian pharmacy just like any of the other pharmacies with which you are familiar. Although the prescription medications it dispenses to patients are delivered directly to patients, all Express Scripts Canada regional pharmacies (BC, MB, ON and NB) are accessible to any individual who chooses to bring a prescription to one of its locations to have it filled. Committed to providing safe and reliable pharmacy care and medications to its patients, the Express Scripts Canada Pharmacy complies with all provincial and federal laws governing the practice of pharmacy. Each Express Scripts Canada regional pharmacy follows the same laws, regulations and pharmacy guidelines as other pharmacies. Each regional pharmacy has also been licensed and accredited in its respective province. The Express Scripts Canada Pharmacy ships only within Canada. Following the same practice as most other pharmacies, it does not ship medications outside the country. Your prescription is filled in Canada, by a pharmacist licensed to practice in the province. Where can I find an Express Scripts Canada Pharmacy? Express Scripts Canada operates regional pharmacies in: British Columbia (serves British Columbia, Alberta, Yukon and the Northwest Territories) Manitoba (serves Manitoba, Saskatchewan and Nunavut) Ontario (serves Ontario) New Brunswick (serves all Atlantic provinces) Where does the Express Scripts Canada Pharmacy get its medications? The Express Scripts Canada Pharmacy dispenses ONLY medications that have been approved for sale in Canada. All medications are sourced from the same reliable, creditable Canadian wholesalers used by other pharmacies. So, if you have a prescription filled by the Express Scripts Canada Pharmacy, the medication you receive will come from one of the same suppliers as the medication you will receive if you fill the prescription at another pharmacy. 2
Express Scripts Canada Pharmacy Introduction Is the Express Scripts Canada Pharmacy an Internet pharmacy? The Express Scripts Canada Pharmacy is NOT an Internet pharmacy. How satisfied are members with the service? The Express Scripts Canada Pharmacy has a satisfaction rating of 96% and accuracy rate of 99.98%. The reviews and comments people often see online are about our parent company, Express Scripts, Inc. of St. Louis, MO, which has 100 million members and fills more than 1.4 billion prescriptions each year. The satisfaction ratings are routinely above 95% for its pharmacy services. How much is the Express Scripts Canada Pharmacy s dispensing fee? The Express Scripts Canada Pharmacy delivers comprehensive services to its members for a $9 dispensing fee. Dedicated to your health needs, Express Scripts Canada Pharmacy pharmacists are available day and night. They will work with you, your doctor and your health benefit plan to ensure you get the right medication at the right time to maintain your health. @ExpressRxCanada Express Scripts Canada 3
Express Scripts Canada Pharmacy Filling My Prescriptions Filling My Prescriptions How do I transfer a prescription for a medication I am already on? Online at member.express-scripts.ca By calling the Member Contact Centre toll-free at 1 (855) 550-MEDS (6337) Just provide the information from the label of your medication, and the Express Scripts Canada Pharmacy will do the rest. I have a new prescription for maintenance medications and the doctor requested that I take it immediately. How do I fill it? If the prescription is for a medication you ve not taken before and your doctor requests that you take it immediately, take it to your regular pharmacy and ask them to provide you with a onemonth s supply of the medication. You will have to pay for the medication and submit a claim to Great-West Life (automatic payment is not an option). As soon as you know you will continue taking the medication on an ongoing basis, ask the Express Scripts Canada Pharmacy to transfer the prescription from your usual pharmacy. The Express Scripts Canada Pharmacy will then refill your prescriptions when necessary. What if the prescription is for a maintenance medication I have taken before? If the prescription is for a maintenance medication you ve taken before, you can ask your doctor to fax it directly to the Express Scripts Canada Pharmacy or you can mail it using the postagepaid envelope included in your welcome kit and with each medication shipment. Please note that you cannot fax a prescription to the Express Scripts Canada Pharmacy; only your doctor can (pharmacy regulations stipulate that a pharmacy can accept a faxed prescription only from a physician s office). My doctor wants to charge me an extra fee to fax a new prescription to the Express Scripts Canada Pharmacy. What are my options? If you choose not to pay the fee, you should make an appointment with your doctor, which will be covered by your provincial health plan. 4
Express Scripts Canada Pharmacy Filling My Prescriptions What if my doctor isn t happy having to fax my prescription to the Express Scripts Canada Pharmacy? Faxing prescriptions to pharmacies is common practice in Canada, regardless of which pharmacy you use. If the physician s office will not fax your prescription, you can mail it to the Express Scripts Canada Pharmacy in the postage-paid envelope provided in your welcome kit and in each shipment of medication. What should I do if my prescription changes? If your prescription changes, mail the new prescription or have your doctor fax it directly to your regional Express Scripts Canada Pharmacy, which will update your file. Can I submit more than one prescription at a time? Yes. The Express Scripts Canada Pharmacy will process all prescriptions submitted, according to your benefit provider s prescription drug plan. How long will it take to process my order? For standard first-time orders, you should allow 7-10 business days. You should also make sure you have at least a 15-day supply of medication on hand. If the Express Scripts Canada Pharmacy needs to contact you or your prescribing doctor for information, delivery may take longer. Once your first order has been processed, subsequent refills will be shipped within 3-5 business days from the time the refill request is received. @ExpressRxCanada Express Scripts Canada 5
Express Scripts Canada Pharmacy Generics Generics Will I receive the same brand-name or generic medications I am used to getting when I order from the Express Scripts Canada Pharmacy? You and your doctors need to decide what s best for you. Given your benefit provider s prescription drug plan, generic equivalents may be dispensed when appropriate and permitted by the prescribing doctor. Are generic medications as safe and effective as their brand-name equivalents? Generics and brand-name medications contain the same medicinal ingredients and adhere to the same Health Canada quality standards. The generic manufacturer must also provide studies showing that the quality, safety and effectiveness of the generic drug are equivalent to the brand name. Close to half of all prescriptions filled by pharmacies are generic drugs. Some hospitals use generic drugs almost exclusively. For more information on generic drugs, visit the Health Canada website at hc-sc.gc.ca. What is the difference between a chemically equivalent medication and a therapeutically equivalent medication? A chemically equivalent is a generic medication that is made up of the same chemicals as a brand medication. For example, the brand-name medication Losec and the generic medication omeprazole are chemically equivalent; the active ingredient in both products is omeprazole. A therapeutically equivalent is a generic medication that is not made up of the same chemicals as a brand medication but provides the same effect. For example, the brand-name medication Nexium and the generic medication omeprazole are not made of the same chemicals but are essentially identical in clinical effect. 6
Express Scripts Canada Pharmacy How to Join How to Join Can anyone join the Express Scripts Canada Pharmacy? Yes. Just like any other pharmacy, the Express Scripts Canada Pharmacy is available to anyone, whether they are employed, retired or have a drug plan. What information should I have on hand to join? You will need to have your prescription drug card if you have one. Also, please have your current maintenance medications on hand so that you can initiate the transfer of your prescriptions at the same time. How do I join? You can join the Express Scripts Canada Pharmacy one of two ways: 1. Online at member.express-scripts.ca 2. By calling the Member Contact Centre toll-free at 1 (855) 550-MEDS (6337) I don t use any maintenance medications. Why should I join? Even if you re not taking maintenance medications at the moment you, or a family member, may be prescribed them in the future. If you join now, you ll be ready to use the service whenever the need arises. Joining now also ensures that any family members who do take maintenance prescription medications can take advantage of the Express Scripts Canada Pharmacy service. What happens if a loved one of mine who s covered by my plan lives in a different province? Loved ones who live in a different province from the cardholder can have their prescriptions shipped to their province of residence. Whether you join online or by phone, you will be given the option to enter different addresses for each of your loved ones. @ExpressRxCanada Express Scripts Canada 7
Express Scripts Canada Pharmacy Medications Filled Medications Filled What are maintenance medications? Maintenance medications are medications that you take regularly to treat ongoing medical conditions, such as asthma, high blood pressure or high cholesterol. For a sample list of common medications filled by the Express Scripts Canada Pharmacy, refer to the Sample Maintenance Drug List available on the Express Scripts Canada website at express-scripts.ca. If your medication is not listed, it may still be considered a maintenance medication. Check with your drug benefit provider or call the Member Contact Centre toll-free at 1 (855) 550-MEDS (6337). Are there medications I cannot receive from the Express Scripts Canada Pharmacy? The Express Scripts Canada Pharmacy does not dispense narcotics, and controlled and targeted substances. You should continue to have prescriptions for these medications filled at your usual pharmacy. Can I have my prescription for antibiotics filled at the Express Scripts Canada Pharmacy? You can choose to have a prescription for any medication filled at the Express Scripts Canada Pharmacy, except for narcotics, and controlled and targeted substances. If you need the medication immediately, we recommend you fill it at another pharmacy. If you do not need it immediately and would like to fill it through the Express Scripts Canada Pharmacy, you can have your doctor fax the prescription directly to your regional pharmacy or you can send it in by mail. 8
Express Scripts Canada Pharmacy Medications Filled How will possible drug interactions be monitored if I m filling maintenance prescriptions through the Express Scripts Canada Pharmacy and non-maintenance prescriptions through another pharmacy? Before your maintenance medication is sent to you, it will be submitted electronically to your insurance company for approval by your plan. At this point, possible drug interactions will be flagged to the pharmacist, regardless of which pharmacy filled the prescription. Additionally, every time a prescription is filled, the Express Scripts Canada Pharmacy system will search the medical history and allergy information you provided. The pharmacist will address any issue that s flagged before filling the prescription. What is a specialty medication? A specialty medication is used to treat chronic, complex conditions such as rheumatoid arthritis, multiple sclerosis and cancer. Specialty drugs are usually costly, require special storage and handling, need intensive clinical monitoring and require frequent dosing adjustment. How important is it that I take all of my medication? Following your doctor s instructions for taking your medication, both the amount of the medication you should take and the length of time you should take it, is the best thing you can do to make sure your treatment is a success. We understand that some medications may have unpleasant side effects or be difficult to administer, and that is why the Express Scripts Canada Pharmacy pharmacists are available 24/7 to offer advice about dealing with these issues they will even reach out to your doctor about the management of these side effects, if necessary. @ExpressRxCanada Express Scripts Canada 9
Express Scripts Canada Pharmacy Online Access Online Access What can I do online? Visit the Online Prescription Manager at member.express-scripts.ca and you can: Join the Express Scripts Canada Pharmacy Register loved ones Request prescription transfers, refills and renewals Check the status of your transfer or order View the prescriptions you have on file Update your profile including credit card and shipping information 10
Express Scripts Canada Pharmacy Payment Payment Is coordination of benefits with a spouse s plan allowed? Yes. The initial claim is always directed to the cardholder s drug plan first and to a spouse s plan second. You should provide information about any other prescription drug coverage you may have when you join the Express Scripts Canada Pharmacy. You should submit claims for loved ones first to the plan of the spouse whose birth date is earliest in the year. Will I receive a receipt for the outstanding balance to submit to another insurance plan? If the pharmacy has information on both drug cards, both plans can be billed electronically and payments will be charged in real time. Any outstanding balance from either drug plan will be charged to you as a co-payment. All members will be provided with a receipt signed by the pharmacist for each prescription dispensed. How do I pay for my part of the cost of my medication? You can pay with a major credit card, through online banking or by cheque. Credit card. The Express Scripts Canada Pharmacy will charge your portion (if applicable) to the Visa, MasterCard or American Express you provide at the time of joining. The Express Scripts Canada Pharmacy will bill your drug benefit plan for the remaining portion of the cost. Online or telephone banking. You can pay for your medications by online or telephone banking through most major financial institutions. Choose the Express Scripts Canada Pharmacy as the payee. Cheque. If you pay by cheque, send it to your regional pharmacy, attention Accounts Receivable. Please make your cheque out exactly as listed in the address: Residents of NB, NS, NL, PEI Express Scripts Pharmacy Atlantic Ltd. c/o H05741C PO Box 4623, CRO Halifax, NS B3J 3Y9 Residents of MB, SK and NT Express Scripts Pharmacy Central Ltd. c/o W05742C PO BOX 6528, Main Post Office Winnipeg, MB R3C 4N6 Residents of ON Express Scripts Pharmacy Ontario Ltd. PO Box 9777, STATION A Toronto, ON M5W 1R6 Residents of BC, AB, YT and NWT Express Scripts Pharmacy West Ltd. c/o V06490C PO Box 6400, Station Terminal Vancouver, BC V6B 6R3 @ExpressRxCanada Express Scripts Canada 11
Express Scripts Canada Pharmacy Quality and Safety Quality and Safety Is using the Express Scripts Canada Pharmacy as safe as using any other pharmacy? Yes. The Express Scripts Canada Pharmacy is fully accredited and each regional pharmacy is licensed through provincial College, Association or Society. The Express Scripts Canada Pharmacy only dispenses medications that have been approved for sale by Health Canada. Your medication is double-checked for accuracy by a pharmacist before it is shipped to you. What if I receive the wrong medication? The Express Scripts Canada Pharmacy takes dispensing errors very seriously, and will investigate reasons why you received the wrong medication. In such a situation, a pharmacist will ask if you have ingested any of the medication. Once immediate risk is ruled out, the error will be corrected your claim will be reversed and you will be sent the proper medication free of charge. The Express Scripts Canada Pharmacy will arrange to have the wrong medication returned. What happens if the fax number is entered incorrectly and someone else gets my prescription? If, for some reason, the prescription was sent to the wrong fax number the incident would, by law, need to be reported and investigated. No one else would be able to use the prescription if they received it in error because pharmacy regulations stipulate that a pharmacy can accept a faxed prescription only from a physician s office. 12
Express Scripts Canada Pharmacy Refills and Renewals Refills and Renewals How does Auto Refills work? Selecting Auto Refills On When you select on for Auto Refills, the Express Scripts Canada Pharmacy will automatically refill your medication. You will be contacted to let you know the prescription is due to refill, and given the opportunity to change or cancel it. If the Express Scripts Canada Pharmacy does not hear from you, the prescription will be refilled and your medication will be sent approximately 2 weeks before you are scheduled to run out of your current supply. You can change the Auto Refills status on any medication at any time. Contact a member advisor toll-free at 1 (855) 550-MEDS (6337) or go to member.express-scripts.ca. Selecting Auto Refills Off When you select off for the Auto Refills service, the prescription is put on hold. The pharmacy will not send out any medication until they receive a request from you. This is similar to another pharmacy keeping a prescription on file until you need it. This option is most useful for medications that are needed only seasonally or for reoccurring periods but not all the time. Will I be reminded when it s time to renew my prescription? Yes. When you are on your last refill, a sticker will be attached to your medication to remind you that a new prescription is needed from your doctor. During your initial consultation with an Express Scripts Canada Pharmacy pharmacist, you will be asked if you would like the Express Scripts Canada Pharmacy to reach out to your doctor on your behalf for renewals. If you have indicated yes, four weeks before you are scheduled to run out of your medication, the Express Scripts Canada Pharmacy will attempt to contact your doctor to request a new prescription. If for any reason they are unable to obtain a renewal, they will notify you three weeks before you are scheduled to run out of your medication so that you can make an appointment with your doctor to get a new prescription. @ExpressRxCanada Express Scripts Canada 13
Express Scripts Canada Pharmacy Refills and Renewals How long does it take to refill my prescription? Once the Express Scripts Canada Pharmacy has dispensed your first prescription, the Auto Refills program will let you know when it is time to refill a prescription. If you do not choose Auto Refills and wish to order your refills as you need them, those refills will be shipped to you within 3-5 business days from the time the refill request is received. What if I need to refill my prescription before my plan allows because I lost my medication or I am going on vacation? If you need to refill your prescription early, call our Member Contract Centre toll-free at 1 (855) 550-MEDS (6337). We ll explain your options. 14
Express Scripts Canada Pharmacy Shipping and Delivery Shipping and Delivery How will my prescriptions be delivered to me? We keep your best interests in mind when sending your medications through one of our shipping partners to ensure you benefit from the fastest, most convenient and safe delivery of your medications depending on your location in Canada. Our main shipping partner is Canada Post. Orders are sent at no charge in unmarked, tamper-resistant corrugated boxes. There is no indication on the box that it is from a pharmacy or that it contains prescription medication(s). Corrugated boxes provide for maximum protection of your medications. Plus, they are sustainable and recyclable. In some provinces a signature will be required upon receipt of the box. Is it possible to have prescription medications delivered overnight? Yes. Overnight delivery may be requested with additional shipping and handling charges, although standard processing times still apply. Does someone have to sign for my medication when it s delivered? By law, a signature is required for packages of medication delivered to Express Scripts Canada Pharmacy members located in ON, NB, NS, PE and NL. Any adult who s at your designated location when the package is delivered can sign for it. No one under the age of 18 can accept delivery of a package containing prescription medication. In other provinces, the package will be left in your mailbox. If you have the package delivered to a business address, you can designate the shipping or reception area to sign on your behalf. However, you should check with your employer in case receiving personal packages at work is against policy. What if no one will be available to sign for my medication? Our primary shipping partner, Canada Post, offers FlexDelivery a unique service that allows you to have packages delivered to any post office, free of charge. To learn more or sign up for this service, visit canadapost.ca/flexdelivery. @ExpressRxCanada Express Scripts Canada 15
Express Scripts Canada Pharmacy Shipping and Delivery What is a delivery notice card? A delivery notice card is used by Canada Post to inform you that your package is available for pickup at a nearby post office. A final notice card will be sent to the addressee if the item has not been picked up after 5 calendar days. The item will be held at the post office for a total of 15 calendar days, after which it will be returned to the sender. Who can pick up a package of prescription medication at the post office? If the package cannot be delivered, you will receive a Delivery Notice Card to inform you to pick up your package. Only you, someone who lives at the same address or a designated agent can pick up an item at the post office. If you are picking up your own item, you must provide a government-issued photo ID. If someone who lives at your address is picking up the item on your behalf, they must present a governmentissued ID that shows they have the same address as the address on the item. If a designated agent is picking up the item on your behalf, they must present one valid piece of governmentissued photo identification and one of the following documents: The delivery notice card signed by you and indicating the name of the delegate authorized to pick up the package. A legal document that demonstrates the authority of the designated agent to act on your behalf, for example, power of attorney, appointment as trustee or a letter of authorization. What if I do not receive my order in a timely manner? A tracking number is provided for each package. If the package cannot be located and the order needs to be replaced, we will re-ship the medication to you free of charge. What happens if my medication is on manufacturer back order? We will notify you by telephone if a manufacturer is experiencing supply difficulties and cannot provide a date of availability. If your prescription was included with an order for other medications, we will process those not affected by the back order. 16
Express Scripts Canada Pharmacy Shipping and Delivery Can I have medications delivered to me at work? If you have the package delivered to a business address, you can designate the shipping or reception area to sign on your behalf. However, you should check with your employer in case receiving personal packages at work is against policy. What happens if I m away from home, perhaps on vacation, and my medication has been left sitting for an extended period of time? If medication has been left for an extended period of time and you re worried about it, please contact us immediately. If there is any risk that the medication has been damaged, it will be replaced free of charge. Also, you ll be reminded when your refill is due. If you re going on holiday, you can adjust the delivery date accordingly to ensure it won t be delivered while you re away. Some of my prescription medications require refrigeration. How will these be delivered? We have a comprehensive system for managing and delivering refrigerated items, including insulin. All refrigerated products are sent with a 2-day business guarantee in coolers that have been packaged with refrigerated gel packs to ensure the temperature is maintained between 2 C-8 C during shipment. Delivery will be coordinated with you so the cooler is not left sitting out. Refrigerated packages can be sent to any designated address, including rural addresses. There is also the option of having your medication delivered to an alternate daytime address if that is more convenient. Do you ship to remote addresses? We keep your best interests in mind when sending your medications through one of our shipping partners to ensure you benefit from the fastest, most convenient and safe delivery of your medications. We will work with you to choose the carrier best suited to deliver to your location if you live in a remote area. @ExpressRxCanada Express Scripts Canada 17
Express Scripts Canada Pharmacy Shipping and Delivery Can you ship my medication to me while I am out of the country? We only ship to addresses within Canada. If you re going out of the country, call us and we ll work with you to ensure you have a sufficient supply of your maintenance medications. You can also adjust the delivery date to ensure your medication(s) won t be delivered while you re away. 18
Express Scripts Canada Pharmacy Talk to a Pharmacist Talk to a Pharmacist Can I speak with a pharmacist about my medication? Yes. A pharmacist from the Express Scripts Canada Pharmacy will call to discuss any new medication. You can privately consult with a pharmacist at any time by calling 1 (855) 550-MEDS (6337) and choosing to speak with a pharmacy team member. If you have questions about your medication, pharmacists are on call 24/7; if after hours, your call will be returned within 60 minutes. Can I speak to a pharmacist in a language other than English? Yes. The Express Scripts Canada Pharmacy is pleased to offer its patients services in both official languages (French and English) in addition to other languages through the support of an interpretation service via three-way conferences. The other languages include, Cantonese, Tamil, Urdu, Punjabi, Korean, Vietnamese, Hindi and Arabic. @ExpressRxCanada Express Scripts Canada 19
Express Scripts Canada Pharmacy Who to Contact Who to Contact How can I contact the Express Scripts Canada Pharmacy? Contact the Member Contact Centre if you: Want to join Have questions about the service Want to transfer a prescription Want to know when you will receive your medication Want to request a refill Call toll-free at 1 (855) 550-MEDS (6337), Monday to Saturday from 7:30 a.m. to 9 p.m. ET. What if I need to speak with a pharmacist after you are closed? Pharmacists are on call after hours. Choose to speak with a pharmacy team member if you need assistance regarding: Potential adverse drug reaction (ADR) or an allergic reaction Possible double dose or incorrect administration of drug Therapeutic use of medication Potential drug-to-drug interactions for example, can I take an over-the-counter medication with my prescription medication(s) Questions about discontinuing medication 1. Call 1 (855) 550-MEDS (6337). 2. Choose to speak with the pharmacy team. 3. If you are concerned about your medication and need the pharmacist on call to contact you, within 60 minutes, press 1. Otherwise, your call will be returned the next business day. Who do I contact for a privacy concern? We are committed to keeping your Personal Information and Personal Health Information secure. If you have questions or concerns regarding the security of your Personal Information, Personal Health Information or our compliance with the personal information protection legislation, please contact the Chief Privacy Officer by phone at 1 855 333-3977 or email ExpressScriptsCanada_Privacy@Express-Scripts.com. Alternatively, you can contact our Member Contact Centre at 1 855 550-MEDS (6337). 20
Express Scripts Canada Pharmacy Who to Contact What if I have questions about my coverage? Please contact your employer or your drug-benefits provider. What do I do if I have a complaint? Your complete satisfaction is our priority. If you have any issues or concerns relating to your medications, services received, delivery or any other topic related to our service, please call our Member Contact Centre toll-free at 1 (855) 550-MEDS (6337) and speak to a supervisor. Alternatively, you can email us at ESCanadaCare@express-scripts.com. As an opportunity to improve our services, we take all of your concerns very seriously. Your concerns will be fully investigated and we will respond to you in a timely manner. @ExpressRxCanada Express Scripts Canada 21
Contact us Toll-free 1 (855) 550-MEDS (6337) member.express-scripts.ca @ExpressRxCanada Express Scripts Canada Express Scripts Canada transforms the way organizations and employees think about and participate in their drug benefit plan. Express Scripts Canada provides pharmacy services to thousands of Canadian patients. Through its proprietary consumer intelligence, clinical expertise, and patients-first approach, Express Scripts Canada promotes better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors. Express Scripts Canada is indirectly owned by Express Scripts Holding Company. Express Scripts Canada. All rights reserved. 01/2017