H CAHPS Results for End of Sept 2010 Dec 2010 34 patients to be contacted 23 successfully contacted 11 could not be reached (never answered phone) Note: Intracranial pts and non elective admissions excluded Of those who were successfully contacted (23): 3 were deemed to be ineligible 2 refused to participate 18 completed the surveys (response rate for those eligible = 18/20 = 90%) How often did nurses treat you with courtesy and respect? ( = 3.78) Frequency Percent Percent Percent Usually 2 11.1 11.1 16.7 Always 15 83.3 83.3 100.0 How often did nurses follow up on your concerns and observations? ( = 3.72) Frequency Percent Percent Percent Never 1 5.6 5.6 5.6 Usually 2 11.1 11.1 16.7 Always 15 83.3 83.3 100.0 How often did nurses explain things in a way you could understand? ( = 3.50) Frequency Percent Percent Percent Never 2 11.1 11.1 11.1 Sometimes 1 5.6 5.6 16.7 Usually 1 5.6 5.6 22.2 Always 14 77.8 77.8 100.0 How often did nurses follow up on your concerns and observations? ( = 3.61) Frequency Percent Percent Percent Never 1 5.6 5.6 5.6 Sometimes 1 5.6 5.6 11.1 Usually 2 11.1 11.1 22.2 Always 14 77.8 77.8 100.0
After you pressed the call button, how often did you get help as soon as you wanted it? Frequency Percent Percent Percent Always 15 83.3 83.3 88.9 Don't Know\ 2 11.1 11.1 100.0 What number would you give the care you got from all the nurses who treated you? ( = 9.00) Frequency Percent Percent Percent 3 1 5.6 5.6 5.6 8 2 11.1 11.1 16.7 9 7 38.9 38.9 55.6 10 8 44.4 44.4 100.0 How often did doctors treat you with courtesy and respect? ( = 4.0) Frequency Percent Percent Percent Always 18 100.0 100.0 100.0 How often did doctors listen carefully to you? ( = 3.89) Frequency Percent Percent Percent Usually 2 11.1 11.1 11.1 Always 16 88.9 88.9 100.0 How often did doctors explain things in a way you could understand? ( = 3.67) Frequency Percent Percent Percent Usually 4 22.2 22.2 27.8 Always 13 72.2 72.2 100.0 How often did doctors follow up on your concerns and observations? ( = 3.67) Frequency Percent Percent Percent Usually 4 22.2 22.2 27.8 Always 13 72.2 72.2 100.0
What number would you give the care you got from all the doctors who treated you? ( = 9.19) Frequency Percent Percent Percent 7 1 5.6 5.6 5.6 8 3 16.7 16.7 22.2 9 5 27.8 27.8 50.0 10 9 50.0 50.0 100.0 **How often was the area around your room kept quiet at night? ( = 3.50) Frequency Percent Percent Percent Sometimes 2 11.1 11.1 11.1 Usually 5 27.8 27.8 38.9 Always 11 61.1 61.1 100.0 How often were your room and bathroom kept clean? ( = 3.61) Frequency Percent Percent Percent Never 1 5.6 5.6 5.6 Sometimes 1 5.6 5.6 11.1 Usually 2 11.1 11.1 22.2 Always 14 77.8 77.8 100.0 Did you need medicine for pain? Frequency Percent Percent Percent No 9 50.0 52.9 52.9 Yes 7 38.9 41.2 94.1 Don't Know 1 5.6 5.9 100.0 Total 17 94.4 100.0 Missing 999 1 5.6 How often was your pain well controlled? ( = 3.38) Frequency Percent Percent Percent Sometimes 1 5.6 12.5 12.5 Usually 3 16.7 37.5 50.0 Always 4 22.2 50.0 100.0 Total 8 44.4 100.0 Missing 999 10 55.6
How often did the hospital staff do everything they could to help with your pain? ( = 4.00) Frequency Percent Percent Percent Always 8 44.4 100.0 100.0 Missing 999 10 55.6 Were you given any medicine that you had not taken before? Frequency Percent Percent Percent No 10 55.6 55.6 55.6 Yes 7 38.9 38.9 94.4 Don't Know 1 5.6 5.6 100.0 Before giving you any medicine, how often did hospital staff tell you what the medicine was for? Frequency Percent Percent Percent Always 6 33.3 33.3 38.9 999 Missing 11 61.1 61.1 100.0 Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? Frequency Percent Percent Percent Never 1 5.6 14.3 14.3 Always 6 33.3 85.7 100.0 Total 7 38.9 100.0 Missing 999 11 61.1 Did doctors, nurses, or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? Frequency Percent Percent Percent No 4 22.2 22.2 22.2 Yes 14 77.8 77.8 100.0 **Did you get information, in writing, about what symptoms or health problems to look out for after you left the hospital? Frequency Percent Percent Percent No 7 38.9 38.9 38.9 Yes 8 44.4 44.4 83.3 Not Applicable 1 5.6 5.6 88.9 Don't know 2 11.1 11.1 100.0
What number would you use to rate this hospital during your stay? ( = 8.89) Frequency Percent Percent Percent 3 1 5.6 5.6 5.6 7 1 5.6 5.6 11.1 8 3 16.7 16.7 27.8 9 4 22.2 22.2 50.0 10 9 50.0 50.0 100.0 Would you recommend this hospital to your friends and family? ( = 3.94) Frequency Percent Percent Percent Probably Yes 1 5.6 5.6 5.6 Definitely Yes 17 94.4 94.4 100.0 What Language Do You Mainly Speak at Home? Frequency Percent Percent Percent English 16 88.9 88.9 88.9 Other Language 2 11.1 11.1 100.0 Were you born in Canada? Frequency Percent Percent Percent No 2 11.1 11.1 11.1 Yes 16 88.9 88.9 100.0 What is the highest level of education that you have acheived so far? Frequency Percent Percent Percent Elementary or Junior High 1 5.6 5.6 5.6 Senior High- Incomplete 3 16.7 16.7 22.2 Senior High- Complete 5 27.8 27.8 50.0 College or Technical School-Incomplete 3 16.7 16.7 66.7 College or Technical School-Incomplete 3 16.7 16.7 83.3 University-Complete 3 16.7 16.7 100.0
What is your current marital status? Frequency Percent Percent Percent Single (Never Married) 6 33.3 33.3 33.3 Married 4 22.2 22.2 55.6 Common Law/Living With Partner 4 22.2 22.2 77.8 Divorced 2 11.1 11.1 88.9 Separated 2 11.1 11.1 100.0 In general, how would you rate your overall physical health? Frequency Percent Percent Percent Excellent 2 11.1 11.1 11.1 Very Good 3 16.7 16.7 27.8 Good 6 33.3 33.3 61.1 Fair 6 33.3 33.3 94.4 Poor 1 5.6 5.6 100.0 In general, how would you rate your overall mental or emotional health? Frequency Percent Percent Percent Excellent 3 16.7 16.7 16.7 Very Good 2 11.1 11.1 27.8 Good 5 27.8 27.8 55.6 Fair 4 22.2 22.2 77.8 Poor 3 16.7 16.7 94.4 Refused 1 5.6 5.6 100.0