Voice Interaction Need Finding Ayushi Chandaria Chloe Keilers Haotian Sun Lilly Zhou
Lilly Z Ayushi C Haotian S Chloe K OUR TEAM
Introduction 7 Interviews 40-60 Minutes Long Questions Analysis
INTERVIEWS
Interview 1: Eleanor, Lisa Mother and Daughter Ingredients Bing Nursery School Item 1 Item 2 Item 3 Lisa is very shy Voice Interaction Preparation could improve 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor confidence incididunt ut labore et 3. Dolore magna aliqua Less interesting than screen
Interview 2: Ingredients Pecky Item 1 Item 2 Item 3 Teacher at Bing Immediate Feedback Preparation for kids 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor incididunt ut labore et ratio can be lower 3. Dolore magna aliqua Student Teacher
Interview 3: Michael Ingredients ME masters student Item 1 Item 2 Item 3 Non-User Visual is better Preparation May be useful when 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor your eyes are incididunt ut labore et 3. Dolore magna aliqua elsewhere
Interview 4: Avon First language Ingredients Item 1 Item 2 Item 3 chinese Husband is doing a Preparation Stanford Program 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor incididunt ut labore et 3. Dolore magna aliqua Call family Accents can be a problem
Interview 5: Laura Blind Ingredients Item 1 Item 2 Item 3 Uses voice interaction to read Preparation Made her life much 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit easier 2. Sed do eiusmod tempor incididunt ut labore et 3. Dolore magna aliqua Can tell her the surroundings
Interview 6: Andrew Ingredients Stanford RD&E Item 1 Item 2 Item 3 cleaning staff Non-User Preparation Only on expensive 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor phones and devices incididunt ut labore et 3. Dolore magna aliqua Not worth the price
Interview 7: Cathy Deaf Ingredients Stanford teacher ASL Item 1 Item 2 Item 3 Doesn t use voice interaction herself Preparation 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor incididunt ut labore et 3. Dolore magna aliqua Experimental voice interaction watch can help her communicate with others
EMPATHY MAP
Voice interaction can give Lisa confidence to make friends You can get much more information on a screen I wish device could see and tell me surroundings They don t detect accents very well Immediate feedback through voice interaction is a great way of learning especially when kids are too young to read. Say The voice interaction machines are all very expensive
Pointing to her daughter who is looking at ipad Walking around and touching different objects Using phone to read out loud Pointing to colours on screen DO Got up to bring newspaper clips of fingerspelling glove Took out his not smart phone
Teaching life would be so much easier Some places might be dangerous to walk around without seeing My child would spend less time staring at a screen Not very useful if you can see Think I can t afford one so I don t approve of it
Afraid to cross the street and potentially get hit by a car or bang into something Frustrated not being able to hear herself talk Confused - why would voice be better than colours Exciting new opportunity/ may make teachers life easier FEEL Bored - voice interaction is useless
InSIGHTS AND NEEDS
Insights Needs Ingredients My child can build confidence Can talk to and make new friends Feel comfortable interacting when a teachers not present Item 1 Item 2 Item 3 More Preparation opportunities to 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor incididunt ut labore et 3. Dolore magna aliqua communicate and talk
Insights For voice to give as much information as looking at a screen would take to long Looking at a screen is much more useful Screens are interesting because they have colours Ingredients Item 1 Item 2 Item 3 Make voice interaction Preparation Needs more informative and 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor incididunt interesting ut labore et 3. Dolore magna aliqua
Insights Can help me figure out my surroundings Without voice interaction, my life would be very difficult Helps me when I don t know how to use the phone Ingredients Make voice interaction Item 1 Item 2 Item 3 to help people who Preparation Needs cannot use read/ 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor understand incididunt ut labore other et 3. Dolore magna aliqua technologies
SURPRISES AND REALIZATIONS
SuRprise REALIZATION Ingredients Doesn t support different accents very well Devices are too expensive Item 1 Item 2 Item 3 Current voice interaction Preparation cannot be 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor incididunt ut labore et 3. Dolore magna aliqua used by many groups of people
SuRprise REALIZATION Ingredients Tell me what is in my surroundings Kids are too young to read Item 1 Item 2 Item 3 Uses beyond what we Preparation considered as normal 1. Lorem ipsum dolor sit amet, consectetur adipiscing elit 2. Sed do eiusmod tempor incididunt uses of ut voice labore et 3. Dolore magna aliqua
Other tensions and contradictions Often the person being interviewed started talking in a general sense and moved onto themselves Back and forth between mother and daughter gave interesting insight Asking for stories allowed deeper insights and people who were bored with the topic felt more engaged in the interview.
Summary Range of interviews Users see it as personal assistant Find our problem domain for next week
THANK YOU Questions?