EXAME DE IDIOMAS PARA CURSO SUPERIOR DE TECNOLOGIA EM COMÉRCIO EXTERIOR LÍNGUA INGLESA Prezados(as) alunos(as), Esta é apenas uma simulação da parte objetiva da prova oficial, que além das questões objetivas é composta por uma redação e entrevista oral. ( O número de questões dessa simulação não equivale ao número de questões da prova oficial).
Bad line on behaviour 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 What drives you to lose your temper on the telephone? Being kept waiting, being connected to voice mail or being passed on to someone else are all common flashpoints. But what infuriates people most of all is talking to people who sounds inattentive, unconcerned, or insincere, according to a survey published today. The study by Reed Employment Services, a recruitment company, found that nearly two-thirds of people feel that phone rage people losing their temper on the telephone - has become more common over the past five years. More than half the respondents, who were from 536 organizations, said that they themselves their tempers on the the phone this year. The reason for this are threefold, according to Reed. People are much more likely to express anger over the phone, rather than in writing or face-to-face. Moreover, telephone usage has been rising steeply over recent years. Increasing numbers of transactions take place entirely by phone, from arranging insurance to paying bills. In addition, people s expectations have risen. Nearly three-quarters of respondents to the Reed survey are more confident that their problems can be solved over the telephone than they were five years ago. Companies are taking steps to improve their staff s telephone answering techniques. The survey found that 70 per cent of organizations require their staff to answer the telephone with a formal company greeting. In 43 percent of organizations, staff have to give their own names when they answer the phone. But a third of organizations do not give any training, or they train only their receptionists. That may not be enough, the report says. As companies move towards remote working, the need for the right tone of voice extends to every level of the organization. Source: Financial Times World business Newspaper Grammar (questions 1 to 6): the following grammar questions are related to the text above. 1. The word more (line 16) is used to make the comparative forms of adjectives like confident (line 16 ) in the text and all the adjectives below, except: a) modern b) skilled c) trendy d) brilliant 2. The prefixes un and in found in the words unconcerned, insincere and inattentive (line 4) are also used to form the antonyms of two of the words below, which are respectively: a) able and ability b) organized and possible c) honest and efficient d) polite and personal
3. The correct tense of the verb lose, which completes the sentence in line 9 is: a) lost b) lose c) had lost d) have lost 4. The connector moreover (line 12) can be replaced by all the connectors bellow except: a) besides b) nevertheless c) furthermore d) in addition 5. If the subject pronoun they (line 8) were substituted for the subject pronoun he, the reflexive pronoun themselves (line 8) will change to : a) ourselves b) himself c) herself d) yourself 6. Substituting the time expression over the last five years (line 7) for last year, the verb has become (line 7) will change to: a) had become b) become c) have become d) became
Reading and Comprehension (questions from 7 to 10): choose the alternatives according to the text. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 LG Electronics, Korea s first electronics company is now an international company with big plans for the future. The chairman, Bon- Moo Koo, is the grandson of the founder of the company, which is based in Seoul, the capital of South Korea. LG Electronics designs and manufactures TVs, phones, fridges, and other electronic items, and sells them all over the world. The company employs about 67,000 people and has annual sales of over 23 billion dollars. LG s main competitors are Electrolux, which produces household appliances, and Sony, the consumer electronics multinational. The company s main markets are Asia and North America but it is big in Europe, too, and has a new factory in Brazil. It advertises a lot on TV and in magazines. Bon-Moo Koo manages the company using modern methods. He plans to make it one of the world s top three electronics companies. Koo also has other interests. He owns a baseball team, plays golf, and enjoys bird-watching in his free time. He and his wife have three children and live outside Seoul. Source: Business Basics, Oxford 7 Mark the alternative which is not correct about LG Eletronics, according do the text: a) LG Eletronics is based in Seoul. b) LG Eletronics is nowadays directed by the founder s grandson. c) LG Eletronics has always been an international company. d) LG Eletronics designs and manufactures TVs, phones and fridges. 8. According to the text we can state that Bon-Moo Koo: I) Bon-Moo Koo follows his ancestors managing principles. II) Bon-Moo Koo lives in Seoul. III) Bon-Moo Koo enjoys different areas of interests besides business. IV) Bon-Moo Koo is an enthusiast of contemporay managing trends. a) Only altenative one is correct. b) Only alternatives III and IV are correct. c) Only alternatives I, III and IV are correct. d) All the alternatives are correct.
9. The relative pronoun which, line 3, refers to the word: a) company b) chairman c) founder d) capital 10. The word manages, line 11, can be replaced by: a) mismanages b) improves c) drives d) runs