Domestic Abuse there s no excuse Help is available in Trafford
Domestic Abuse Domestic Abuse is a serious social and criminal issue. The violence can take many forms and can last for many years. It includes physical assault, sexual abuse, psychological abuse and financial exploitation. Anyone in society can suffer from this type of abuse, regardless of your age, gender, sexual orientation, financial position, culture or beliefs. The violence may be from someone you are currently in a relationship with or have previously had a relationship with. This includes abuse from relatives, as well as opposite or same sex partners. There are laws to protect you and any children you have living with you. Local specialist services are available in Trafford to provide you with free, confidential advice and explain your options. Action on Elder Abuse Confidential freephone helpline 0808 808 8141 Website www.elderabuse.org.uk This helpline is for anyone concerned in any way about the abuse of older people, including older people themselves, their friends and relatives. The Line is dedicated exclusively to this issue and is staffed by paid workers and volunteers who are trained and experienced in providing advice on abuse. Adult Abuse Line Telephone: 0161 912 5135 Monday to Friday office hours Email: iat@trafford.gov.uk Textphone 0161 912 2102 If you think that a vulnerable adult has been abused or is at risk of abuse contact the Adult Abuse Line above, but if the person is in immediate danger, call the Police and/or Ambulance on 999. Reports to the Adult Abuse Line will action a Social Worker to visit and talk to you about your concerns. We will also take account of the wishes of the vulnerable person and will aim to provide services to stop or reduce further abuse. If a criminal offence has occurred, we have to report it to the police. 2 Age Concern Trafford Telephone: 0161 747 9901 Fax: 0161 746 8200 20a Station Road, Urmston, MANCHESTER M41 9JN Email: admin@ageconcerntrafford.org.uk Website www.ageconcerntrafford.org.uk Age Concern Helpline Freephone: 0800 00 99 66 Open 7 days a week from 8.00am to 7.00pm The helpline offers detailed written information to older people and their families on a range of issues including benefits, care and housing.
Alcoholics Anonymous Telephone 0845 769 755 Website: www.alcoholics-anonymous.org.uk Confidential helpline for people with a drink problem Broken Rainbow Telephone Helpline 08452 60 44 60 Mondays to Fridays 9.00am to 1.00pm and 2.00pm to 5.00pm Website: www.broken-rainbow.org.uk Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence. Helpline is staffed by LGBT people. Brook Manchester Old Trafford Old Trafford Youth Centre, St Hilda's Road, Old Trafford, Manchester, M16 9PQ Telephone 0161 912 4872 or 0161 237 3001 Opening Times Wednesdays only 3.00pm to 6.00pm Sale YP@Talkshop, Waterside House, Sale Telephone 0161 912 2453 or 0161 237 3001 Opening Times Thursdays only 3.00pm to 6.00pm Brook provides free and confidential sexual health advice and services specifically for young people aged under 25. Website: www.brook.org.uk Childline Free 24 hour telephone helpline 0800 1111 Textphone 0800 400 222 Open Monday to Friday 9.30am to 9.30pm, Saturday to Sunday 9.30am to 8.00pm Website: www.childline.org.uk For children and young people needing help, support and advice on a problem they are worried about. Children and Young Peoples Service Children s Duty & Assessment Team Child Protection Line 0161 912 5124 Advice Line: 0161 912 5125 Fax Number: 0161 912 5125 Child Protection Text Link Number: 0161 912 5124 Advice Line Text Link Number: 0161 912 5125 3
Children's Duty and Assessment Team Stretford Public Hall, Chester Road, Stretford, Manchester M32 OLG Email: cdat@trafford.gov.uk If you are unsure that a child may be suffering but are worried, or if you are concerned that a child has suffered harm, neglect or abuse, you can contact the above number for advice. Citizens Advice Bureaux (CAB) Telephone and information line: 0870 1264094 10.00am to 4.00pm Monday to Friday Website www.traffordcab.org.uk There are five bureaux in the Trafford area. All bureaux operate a drop-in service. Telephone the helpline for details. Appointments with specialist advisers in Welfare Benefits and Debt are available to clients with complex benefits and debt enquiries. Access to these advisers depends on the particular circumstances of each client. Visit your local CAB and talk to a generalist adviser, who will assess your case and may then be able to make an appointment for you to see one of our specialists. Connexions Telephone 0161 911 8600 Monday to Friday office hours Website www.connexions-trafford.org.uk Connexions is a young person s service, which provides advice, information, guidance, support and personal development for all 13 to 19 years olds in Trafford. Crimestoppers Telephone 0800 555 111 Website: www.crimestoppers-uk.org Crimestoppers is an independent UK-wide charity working to stop crime. Crimestoppers works for you, your family and your community. Call Crimestoppers anonymously and just tell us what you know, not who you are. Drugs and Alcohol Access 2 Telephone 0161 865 3322 Provides accessible services for a wide range of substance misusers referred from a variety of sources including self-referrals. The aim is to help prepare clients to move into more structured treatment and reduce the harm associated with substance misuse. 4 In-Volve Trafford Young Persons Drug and Alcohol Service Telephone 0161 968 2820
Service offering advice, information, early intervention and structured support for young people aged 18 and under on substance misuse. Talk to Frank National drugs helpline 0800 77 66 00 open 24 hours a day Website www.talktofrank.com FRANK is around to give you FREE confidential info on drugs. The Edge Telephone 0161 866 0100 Specialist drug treatment service working with individuals in contact with the criminal justice system. Offering a range of treatment services and care coordination. Trafford Community Alcohol Services Telephone 0161 747 1841 Email: trafford.alcohol@trafford.nhs.uk Specialist community based alcohol treatment service working with clients on a structured programme of care with the aim of alcohol reduction and harm minimisation. Family Contact Line Telephone Helpline 0845-120-3788 E mail familycontact@btinternet.com Monday to Thursday 10.00am to 10.00pm Friday 10.00am to 4.00pm Languages available - Malay, Italian, Parsi, French, Spanish, Czech, Arabic, German, Punjabi, Urdu, Mandarin, Cantonese. The Family Contact Line (FCL) offers confidential emotional support through a national telephone helpline and a regional counselling service. All volunteers are trained listeners, with the counsellors being either qualified or in the final stages of training. They work with people on almost any issue, and can also help to find local resources for other forms of support. Gamblers Anonymous UK Telephone 020 7384 3040pli Website: www.gamblersanonymous.org.uk Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. Greater Manchester Fire and Rescue Service In the event of a fire dial 999 For a free Home Fire Risk Safety Assessment telephone 0800 555 815 For general fire safety advice telephone 0161 608 9217 Website www.fireservice.co.uk 5
Greater Manchester Probation Telephone: 0161 865 3255 Monday to Friday 9.00am to 1.00pm and 2.00pm to 5.00pm Stretford Probation Office (covers Trafford) Newton Street, Stretford, Manchester M32 8LG Greater Manchester Probation is the centre of a network for dealing with crime and offenders. Its delivers a wide range of services to the courts and to the criminal justice system and provides the criminal justice system with a reliable and humane way of dealing with offenders, keeping them in the community wherever possible. The Hideout Website: www.thehideout.org.uk The Hideout is a website for children and young people. It will help them identify whether domestic abuse is happening in their home and to provide indirect and informal support to children and young people living with domestic abuse or to those who may want to help a friend. Housing Options - Trafford Housing Trust Telephone 0161 968 0343 Out of hours (emergencies only) 0161 912 2020 E mail: housingoptions@traffordhousingtrust.co.uk Website: www.traffordhousingtrust.co.uk Drop in Service no apt required but apt available on request Monday, Wednesday, Thursday, Friday 9.00am to 4.30pm Tuesday 9.00am to 1.00pm Trafford Housing Trust Housing Options Team Waterside House, Sale, Waterside, Sale, Manchester, M33 7ZF Free confidential advice and support for people experiencing or being threatened with Domestic Violence or abuse. Especially in relation to Housing Advice and Homelessness Aysha Qasim, Specialist Coordinator for Black and Minority Ethnic Homelessness Waterside House, Sale, Waterside, Sale, Manchester, M33 7ZF Telephone 0161 968 0273 Monday to Friday 9.00am to 5.00pm aysha.qasim@traffordhousingtrust.co.uk www.traffordhousingtrust.co.uk To reduce the number of BME homeless people especially due to domestic violence and develop support networks to help those who are considered hard to reach by main stream services. 6
MALE (Men s Advice Line & Enquiry) Telephone 0808 801 0327 Email info@mensadviceline.org.uk Website www.mensadviceline.org.uk The Men's Advice Line helpline provides a range of services, help and support aimed primarily at men experiencing domestic abuse from their partner. Manchester s Women s Domestic Violence Helpline Helpline telephone: 0161 636 7525 Website: www.wdvh.org.uk The Helpline is confidential and women do not have to give their name. We can act as a referral point for refuges, safe houses and other agencies that assist women who are experiencing or who have experienced domestic abuse. The Helpline can access refuge provision for women across the UK through the Women s Aid network of refuges. We can signpost women to relevant local agencies such as solicitors and outreach workers and support groups. Monday to Friday 10.00am to 4.00pm excluding bank holidays. Community Helpline Language Service Languages available: Urdu and Punjabi Monday & Tuesday 10.00am to 1.00pm & Wednesday 1.00pm to 4.00pm National Domestic Violence Helpline Helpline freephone: 0808 2000 247 open 24-hours A confidential helpline for women experiencing domestic violence, Refuge's fully trained female workers, provide support and information. The helpline is run in partnership between Women's Aid and Refuge. NHS Direct Telephone 0845 4647 open 24 hours Website www.nhsdirect.nhs.uk NHS Direct delivers telephone and e-health information services day and night direct to the public. To provide information and advice about health, illness and health services, to enable patients to make decisions about their healthcare and that of their families. NSPCC NSPCC Child Protection Helpline: 0808 800 5000 open 24 hours textphone 0800 056 0566 Website: www.nspcc.org.uk If you are worried about a child who is at risk of abuse or in need of help, or are a child yourself who needs help, you can contact the above helpline to speak to an adviser who is a trained child protection officer. They can help with a range of child-care problems, the kind that most parents and carers experience from time to time. As well as providing expert advice, our advisers can suggest other organisations that could help. 7
Out of Hours Trafford s Emergency Duty Team Telephone: 0161 912 2020 If you require emergency accommodation as a place of safety outside office hours or need to speak to the duty Social Worker you can contact these services on the above number. Paws for kids Telephone/Fax 01204 698999 E-mail info@pawsforkids.org.uk Website: www.pawsforkids.org.uk Paws for Kids, P.O. Box 329, Bolton BL6 5FT Paws for Kids fostering service offers some peace of mind for women and their children, knowing their pets are safe while they await re-housing from a refuge. Police PPIU (Police domestic abuse unit) Telephone: 0161 856 7574 Monday to Friday 10:00am to 4:00pm There are dedicated police officers based in Trafford, who work in plain clothes and provide a follow up service to give advice, support, contact and information to all victims of domestic abuse. In an emergency always dial 999 Relate Telephone 0161 872 0303 Monday to Friday 9.00am to 9.00pm Saturday 9.00am to 12 noon Languages spoken English, Farsi, Urdu, and Punjabi. 346, Chester Road, Cornbrook, Manchester, M16 9EZ (covers Trafford) Email enquiries@relategms.co.uk Website www.relategms.co.uk Relate offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face to face, by phone or through their website. 8 Respect Telephone: 0845 122 8609 E mail: phoneline@respect.uk.net text: 07624 818 326 Website: www.respect.uk.net The Respect Phoneline is an information and advice line for people who are abusive towards their partners. Monday, Tuesday, Wednesday and Friday 10.00am to 1.00pm and 2.00pm to 5.00pm
Samaritans Telephone 08457 90 90 90 Lines open 24 hours a day Website: www.samaritans.org Samaritans provides confidential emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide. You don t have to be suicidal to call us. We are here for you if you re worried about something feel upset or confused, or you just want to talk to someone. Shelter Free national helpline 0808 800 4444 Open 7 days a week from 8.00am to midnight. Website: www.shelter.org.uk If you need advice and help in an emergency and you are not sure what to do, phone Shelter's free national helpline to talk to a housing adviser who can: explain your rights tell you your options tell you what (if anything) is available in your area. South Asian Mental Health Service Telephone 0161 237 1125 Monday to Friday office hours The South Asian Mental Health Service is based in Manchester (1, Great Marlborough Street, Manchester) but operates a drop in service in Old Trafford and can offer advice in a range of South Asian languages for carers and service users involved with the mental health service, plus they can offer a free counselling service. St Mary s Sexual Assault Referral Centre St. Mary's Hospital, Hathersage Road, Manchester, M13 0JH Telephone: 0161 276 6515 Fax: 0161 276 6691 Email: stmarys.sarc@cmmc.nhs.uk Website: www.stmaryscentre.org St. Mary's Centre offers high quality, comprehensive and co-ordinated forensic, counselling, and medical services to males and females in Greater Manchester who have experienced rape or sexual assault, and their supporters. Trafford Direct Telephone: 0161 912 2000 Textphone: 0161 912 2102 These lines are open Monday to Friday 8.30am to 5.00pm Email: Trafford.Direct@trafford.gov.uk Website www.trafford.gov.uk 9
Trafford Direct provides easy access to Council services by telephone or via their website. You can also visit Trafford Direct for face to face advice at one of the One Stop Shops in Altrincham, Old Trafford, Partington, Sale or Urmston. Ring Trafford Direct for more details. Trafford Law Centre Telephone: 0161 872 3669 Fax: 0161 872 2208 Website: www.traffordlawcentre.org.uk Trafford Law Centre 4th Floor John Derby House, 88-92 Talbot Road, Manchester M16 0GS Opening hours Monday to Friday Except for at our drop-in on Tuesday 10.00am to 3.00pm, we are unable to see new clients in person without an appointment. Please call us to arrange an appointment. Trafford Law Centre can offer free, independent confidential advice and legal representation on the subjects of employment, housing, immigration and mental health. Trafford Welfare Rights Advice Line Telephone: 0161 912 2735 Monday to Thursday 9.30am - 12.30pm The Benefits Advice Service is a team of specialist welfare rights advisors who provide a comprehensive advice service on the whole range of benefits provided by the Department for Work and Pensions and the Local Authority. A call to the Advice line will allow us to: Identify the Benefits in Question Arrange an Appointment or Home Visit (if it is appropriate) Give Advice over the Telephone Trafford Women s Aid Telephone: 0845 4500 789 Monday to Thursday 10.00am to 4.00pm Advice and support to women who are experiencing or have experienced domestic abuse. Includes emotional support, someone to talk to in confidence, referral to other relevant services, advice on benefit, housing and legal advice. Advisor to other frontline workers, referral to specialist domestic abuse refuge accommodation, floating support, outreach service, children and young peoples outreach service and children s service. 10 Victim Support & Witness Service Trafford Telephone: 0161 912 3238 Fax 0161 912 3187 Monday to Friday 9:00am to 5:00pm Website: www.victimsupporttrafford.org.uk Practical and emotional support to victims and witnesses of crime. The Young Witness Services additionally provides pre-trial preparation for young witnesses. Services are confidential and free of charge.
42nd Street Telephone helpline 0161 832 0170 Minicom 0161 831 7616 Email theteam@fortysecondstreet.org.uk Website: www.fortysecondstreet.org.uk 42nd Street, 2nd Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW If you are aged 14-25, living in Manchester, Salford or Trafford and under stress, or know someone who is, we might be the service for you. All our services are free and confidential. This directory was produced in April 2007 and is available to download from: www.trafford.gov.uk Textlink 0161 912 2102 Information available in Braille, large print and audio tape on request. 11
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