CIM1309: vcat 3.0: Operating a VMware Cloud Kevin Lees - Principal Architect Global Centers of Excellence Rohan Kalra Business Solutions Architect, VMware Global Center of Excellence 2009 VMware Inc. All rights reserved
vcat 3.0: Operating a VMware Cloud Introduction Cloud Operations Executive Summary vcloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A 2
Presenter(s) Introduction Kevin Lees - Principal Architect, Global Centers of Excellence Rohan Kalra Business Solutions Architect, Global Center of Excellence 3
vcat 3.0: Operating a VMware Cloud Introduction Cloud Operations Executive Summary vcloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A 4
Cloud Operations Introduction To Be Provided by Marketing 5
vcat 3.0: Operating a VMware Cloud Introduction Cloud Operations Executive Summary vcloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A 6
Executive Summary: What Will We Address? At the end of this session, participants will: Understand WHY VMware created the vcloud Architecture Toolkit and WHAT it consists of Recognize WHY VMware included Operating a VMware Cloud Understand WHAT the key underlying concepts of Operating a VMware Cloud are Be able to articulate WHAT each major section includes 7
vcat 3.0: Operating a VMware Cloud Introduction Cloud Operations Executive Summary vcloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A 8
3 rd Major Release of vcloud Architecture Toolkit (vcat) Industry leading and recognized IP to build, consume and operate a cloud Design considerations that establish confidence and credibility Proven architecture that has become well known for its validity and effectiveness; 5 releases in 2 years Toolkit is based on hundreds of proven customer architectures A valuable tool which provides competitive differentiation in the marketplace vcat 1.0 Initial starting point based on early technology 2010 vcat 2.0 2.0.1 Mature and incorporating full vcloud Suite 2011 2012 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 vcat 1.6 Best Practices Update vcat 3.0 Expansion of adjacent technologies and operational excellence
Charter and Scope The vcloud Architecture Toolkit (vcat) provides the tools and guidance to build, operate and consume an industry-leading cloud computing infrastructure solution COMPONENTS: DOCUMENT MAP SERVICE DEFINITIONS Private Public Workflow Examples vcat INTRODUCTION Software Toolkit Examples IMPLEMENTATION EXAMPLES Private Public Source Images ARCHITECTING a VMware vcloud Architect Operate Consume Release Notes HYBRID VMware vcloud Use Case 3rd Party Integration Guidelines CHARACTERISTICS INSTRUCTIVE FLEXIBLE VALIDATED TARGET AUDIENCE: EXPERTISE: Those involved in vcloud Solution planning, design, and implementation The cloud experts at VMware have created a clear and implementable system that customers can follow to solve a problem and achieve a specific outcome 10
vcat is Widely Leveraged (internally & externally) Audience Customers Definitive source and reference for Architects Field and Partners (traditional & SI/SO) Sales credibility (strategic & tactical discussions) PSO & SE architecting the environment (design considerations) VMware GSS service tickets support resource VMware IT VMware BUs Value Tool for consultants and architects Design considerations and patterns Supports: design, deploy, operate, and consume
vcat 3.0: Operating a VMware Cloud Introduction Cloud Operations Executive Summary vcloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A 12
Why Include Operating a VMware Cloud? What are your three biggest challenges in cloud computing? Management and operations processes 80 Funding/chargeback model 62 Culture Service description & self-service interface Politics Technology 46 40 36 56 For many customers, technology may be easiest part of cloud computing Business/customer relationship 31 Not sure 11 Gartner Data Center Conference Poll, December 2010 N = 167 13
vcat: Operating a VMware vcloud Provide practical operations-focused considerations and guidance based on the vcloud Operations Framework. Includes organizational, process, and supporting technology considerations. Automation Technology Leverage Process People Ownership
vcat: Operating a VMware vcloud Contents Overview Key Underlying Concepts: Process Maturity for Cloud Operations Cloud Operations Framework Changing Role of Information Technology Organizing for vcloud Operations Cloud Business and Consumer Control Cloud Service Control Cloud Operations Control Cloud Infrastructure Control Appendices: Compliance Considerations Integrating with Existing Enterprise System Management Business Continuity
Process Maturity for Cloud Operations 16 Confidential
Cloud Operations Framework Current State IT Strategy & Policy Dev. IT Business & Consumer Control Demand Supply IT Financial Mgmt Service Portfolio Mgmt Service Level Mgmt Asset & Configuration Mgmt Capacity Mgmt Availability Mgmt Access & Security Mgmt IT Vendor Mgmt Service Reporting Service Catalog Mgmt Continuity Mgmt Event, Incident, & Problem Mgmt Monitoring Service Control End User Computing Operations Control Demand Mgmt Service Desk Request Fulfillment Release Mgmt Service Validation & Testing Change Mgmt Business Alignment IT Efficiency Infrastructure Control Infrastructure Architecture Services Infrastructure Engineering Services Infrastructure Deployment Services 17 Confidential
Cloud Operations Framework Service Broker (target level) Demand Supply IT Strategy & Policy Dev. IT Financial Mgmt IT Risk Mgmt Service Portfolio Mgmt Service Governance & Lifecycle Mgmt Service Level Mgmt Proactive Service Catalog Mgmt Operations through automation & purpose-built, integrated tool implementation Configuration & Compliance Mgmt Access & Security Mgmt Efficiency gains through purpose- IT Business built, & integrated Consumer tool Control Accounting & Billing IT Governance IT Vendor Mgmt Efficiency gains through purposebuilt, integrated tool implementation Capacity Proactive Mgmt Operations Management Performance Mgmt Service Reporting Availability & Continuity Mgmt Monitoring, Event, Incident, & Problem Mgmt Analytics, Trending & Metrics implementation Service Control End User Computing Operations Control Integration & Automation Mgmt Demand Mgmt Service Efficiency Desk gains through automation & purpose-built, integrated tool implementation Request Provisioning Fulfillment Mgmt Provisioning Release Management Mgmt Focus shifts to consumer ondemand, selfservice provisioning Consumer Self-Service Catalog Consumer Management Management Consumer Mgmt & Reporting Fully implemented service orientation; introduce service cost showback Service Design & Development) Service Showback & Service Development Mgmt Metering Change Mgmt ITBM Business Alignment IT Efficiency Infrastructure Control Infrastructure Architecture Services Infrastructure Engineering Services Infrastructure Deployment Services 18 Confidential
Cloud Operations Framework Strategic Differentiator (Future Vision) IT Strategy & Policy Dev. IT Business & Consumer Control Demand Supply Accounting IT Financial & Mgmt Billing Accounting Demand Mgmt & Billing IT Governance IT Governance (Digital Fuel) IT Financial IT Risk & Mgmt Risk Mgmt IT Vendor Mgmt Service Portfolio Mgmt Service Governance & Lifecycle Mgmt (Digital Fuel) Service Level Mgmt Security Management Configuration & Compliance Mgmt Access & Security Mgmt Availability & Continuity Mgmt Monitoring, Event, Incident, Capacity Proactive Mgmt Operations Management & Problem Mgmt Provisioning Management (vcops Suite, vfabric APM), vshield Performance Mgmt Analytics, Trending & Metrics Service Control Demand Mgmt End User Computing Operations Control Service Desk Provisioning Mgmt Provisioning Management Consumer Service Self-Service Catalog Management Consumer Consumer Management (Monaro, Consumer Management Horizon) Mgmt & Reporting Architecture Service & Design Engineering & Service Service Development Development Services Design & Mgmt (vfabric Development AppDirector, Service VCOPS Chargeback Chargeback) & Service Development Mgmt Metering Compliance Change Mgmt Mgmt (VSM-CP, Release vfabric Mgmt AppDirector, Continuity Operations vsphere Mgmt Management Change Mgmt 5 Integration Deployment & Automation Image Builder Mgmt Mgmt & Auto Capacity Deploy) Mgmt Predictive Operations Mgmt ITBM Business Alignment IT Efficiency Integration & & Automation Mgmt Mgmt (vco) Infrastructure Architecture Services Infrastructure Control Infrastructure Engineering Services Infrastructure Deployment Services 19 Confidential
Changing Role of Information Technology Supplier Consumer Provision Economy Value Agility 20 Confidential
Changing Role of Information Technology: IT As A Service End User Computing End User Computing as a Service Cloud Application Platform Applications as a Service Technology Services Business Services Service Catalog $ Consumer Service Specifications SLM w/sla s Service Costing Chargeback Metering Cloud Infrastructure & Management Infrastructure as a Service Private Hybrid Public 21 Confidential
Organizing for Cloud Operations On-Demand IT Application Development Infrastructure 22
Organizing for Cloud Operations Service Broker Application Development Tenant Operations Infrastructure 23
Organizing for Cloud Operations = Core Cloud CoE = Cloud CoE Champions IT Business & Product Operations Service Broker CIO PMO IT System Operations IT Governance Enterprise Architecture Tenant Operations IT Security Application Services Operations Control Infrastructure Control IT Strategy & Planning Analyst Enterprise Architect Cloud Consumer Manager(s) Security Architect Application & DB Architect Service Desk Network, Storage & Systems Engineers & Admin(s) IT Financial Analyst IT Risk Analyst Cloud Service Owner(s) Cloud Service Portfolio Manager Cloud Service Architect(s) Application & DB Developer(s) Application & DB QA Traditional Operations Mgmt Cloud Analyst(s) Cloud Integration & Automation Developer(s) OS Specialist(s) Datacenter Facilities Cloud Infrastructure Architect(s) IT Demand Analyst Cloud Service Developer(s) Application & DB Admins Cloud Administrator(s) IT Vendor Manager Cloud Service Analyst(s) 24
Organizing for Cloud Operations Service Broker Executive Sponsor Enterprise Architect OS Specialist(s) Physical Networking Physical Storage Physical Systems Security Leader Architect(s) Analyst(s) Administrator(s) Developer(s) IT Governance Cloud Tenant Operations Traditional Operations Management Teams Service Desk 25
Cloud Business & Consumer Control IT Strategy & Policy Development IT Business & Consumer End User Control Computing IT Financial Mgmt Accounting & Billing Consumer Self- Service Catalog Management IT Risk Mgmt IT Vendor Mgmt Demand Mgmt Consumer Mgmt & Reporting 26 Confidential
Cloud Service Control End User Computing Service Portfolio Mgmt Service Control End User Computing Service Development Mgmt Service Level Mgmt Service Catalog Mgmt Service Desk Service Showback & Metering 27 Confidential
Cloud Operations Control Operations Control Configuration & Compliance Mgmt Capacity Mgmt Availability & Continuity Mgmt Monitoring, Event, Incident, & Problem Mgmt Provisioning Mgt End User Computing Release Mgmt Change Mgmt Performance Mgmt Analytics, Trending & Metrics Access & Security Mgmt Integration & Automation Mgmt 28 Confidential
Cloud Infrastructure Control End User Computing Infrastructure Control Infrastructure Architecture Services Infrastructure Engineering Services Infrastructure Deployment Services 29 Confidential
vcat 3.0: Operating a VMware Cloud Introduction Cloud Operations Executive Summary vcloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A 30
Closing You now understand WHY VMware developed and published the vcloud Architecture Toolkit including Operating a VMware Cloud You should now have a basic understanding of the key underlying concepts driving WHAT Operating a VMware Cloud contains You can now articulate WHAT each major section of Operating a VMware Cloud consists of The vcloud Architecture Toolkit is an indispensible tool to help your IT organization begin OR accelerate their Cloud journey 31 Confidential 31
For More Information on the vcloud Architect Toolkit http://www.vmware.com/go/vcat 32 Confidential
vcat 3.0: Operating a VMware Cloud Introduction Cloud Operations Executive Summary vcloud Architecture Toolkit Overview Operating a VMware Cloud Closing Q&A 33
Questions? Thank you! 34 Confidential