Kids Help Phone Kids Help Phone: Supporting the Mental Health & Well-Being of Canada s young people 1
Kids Help Phone is pleased to present to 4-H Canada! 2
The counsellor was really nice, and I m glad I had someone to talk to. It made things seem a little less overwhelming and intimidating. 3
Kids Help Phone Fostering Mental Health and Well-Being in Young People Across Canada 1 Mission, Vision & Services 4 2 Online Tools 3 Service Evaluation Results Other Initiatives 4
1 Mission, Vision & Services 5
1 Mission, Vision & Services OUR MISSION Kids Help Phone will improve the wellbeing of children and youth in Canada by providing them anonymous and confidential professional counselling, referrals 2 and information in English and French through technologically-based communications media. 6
1 Mission, Vision & Services 500 Young people reach out to our professional Kids Help Phone 2 counsellors everyday 7
1 Mission, Vision & Services: Who Contacts us? 2 8
1 Mission, Vision & Services 9
1 Mission, Vision & Services Our Commitment to being there for children and youth Kids Help Phone is committed to meeting young people where they re at, which means continually adapting to the communications technologies they use. Phone Ask Us Online Four Websites Live Chat Good2Talk Always There App Resources Around Me BroTalk 1989 2002 2010 2011 2013 2013 2014 2015 10
1 Mission, Vision & Services Helping Young People Options for Accessing Support 2 11
1 Mission, Vision & Services 2 12
12 MOBILE AND ONLINE TOOLS 13
2 Mobile and Online Tools/ Resources Around Me Young people will be able to access our Community Resource Database through a new tool, Resources Around Me, on both our English and French websites as well as our mobile app, Always There. 14
2 Mobile & Online Tools/ Resources Around Me After selecting a location, users can select different categories (such as counselling or housing ) to look for local resources that will be pinned to a map. 15
2 Mobile & Online Tools/ Resources Around Me After clicking on a local resource, youth will be provided information about that service including details such as hours of operation, address and phone number.
2 Mobile & Online Tools Supported by: Boston Pizza 17
2 Mobile & Online Tools/ Games and Tools Sexting Interactive 18
2 Mobile & Online Tools/ Games and Tools Interactive to explore gender and sexual identity 19
2 Mobile & Online Tools/ Games and Tools 20
2 Mobile & Online Tools/ Games and Tools Kids Help Phone s Website Statistics Our website is visited by nearly 1 million unique visitors each year The most viewed pages of the English website: The law and your rights at home, work and school The law and your body Emotional Health Types of Bullying Quiz: How Healthy is Your Friendship? Dating What does LGBTQ mean? 21
13 SERVICE EVALUATION RESULTS 22
3 Service Evaluation at Kids Help Phone In 2012, Kids Help Phone, with support from the Ontario Centre of Excellence for Child and Youth Mental Health conducted one of the first comprehensive evaluations of a helpline in the world. 98% That evaluation demonstrated the efficacy of our Live Chat and Phone services would call again Those evaluation results have been shared with helplines, mental health providers and subject matter experts around the world In 2014, we conducted a 2 nd evaluation 23
3 2014 Evaluation Results Kids Help Phone COUNSELLING WORKS! Research proves that Kids Help Phone counselling is highly effective. It leads to statistically significant changes in the following crucial clinical indicators: 85% of phone clients experience a reduction in distress 75% 73% 69% of clients experience an increase in confidence in their abilities to overcome their challenges. of phone clients and 64% of Live Chat clients become more hopeful that their problem can change for the better of clients see their problem more clearly 24
3 2014 Evaluation Results SATISFYING Young Clients Research shows that Kids Help Phone clients are overwhelmingly satisfied with their counselling experience. 98% 94% of phone clients say they would call Kids Help Phone again if they need help of Live Chat clients say they would recommend Kids Help Phone to a friend Here are some of their comments: The person who helped me was amazing and extremely helpful. I really feel a lot better about my situation. Kids Help Phone has saved my life multiple times. 25
3 2014 Evaluation Results Kids Help Phone Clients are Diverse With a high percentage of LGBTQ+, immigrant, 1 st generation and Black African or Caribbean clients, it is clear that Kids Help Phone helps some of the most potentially vulnerable young people in Canada. Sexual Orientation Generational Status 36% 46% of Live Chat clients self-identify as lesbian, gay, bisexual, queer, questioning, 2-spirited, or asexual (LGBQQ2SA); 20% of phone clients Of callers self-identify as immigrants or 1 st generation Canadians Racial-ethniccultural Background 8% 6% Of callers are Black African or Caribbean almost three times their representation in Canada s population (3%) Of callers are South East Asian, more than twice their representation in the population (2.5%) 26
I worked up the guts to talk to my folks about what I m going through and how I want to deal with this 27
1 4 Other Initiatives & Funding Reality 28
4 Other Initiatives BroTalk: a New Service geared to boys across Canada 29
4 Other Initiatives 30
4 Other Initiatives Free, confidential and anonymous phone helpline Available for Ontario postsecondary students 24/7 Information & Referrals for mental health and addictions Professional counselling on any issue Started 3-year pilot funded by the Ministry of Training, Colleges and Universities Service in English and French 3 partners: Ontario211, ConnexOntario and Ontario Centre for Excellence for Child and Youth Mental Health 31
5 Other Initiatives Kids Help Phone Teens Talk 32
Overview and Demographic In May 2015, Kids Help Phone surveyed 1,330 teens from across the country between the ages of 13-18. We wanted to know more about their state of mind and emotional well-being. Kids Help Phone Teens Talk 33
Issues faced by teens Kids Help Phone Teens Talk 34
Key Findings Kids Help Phone Teens Talk 35
Key Findings Kids Help Phone Teens Talk 36
5 Other Initiatives Excellence through Accreditation and Membership Kids Help Phone is proud to be among a select number of organizations who have received accreditation from Imagine Canada for complying with various standards of practice in the charitable sector including financial accountability and transparency. For donors, this accreditation is an assurance of our integrity and accountability. Kids Help Phone is a member of Child Helpline International (CHI), a global network of telephone helpline and outreach services for children and young people. As a member of CHI, Kids Help Phone is often approached by CHI and CHI member helplines to share its expertise in youth counselling. 37
4 Our Funding Reality Kids Help Phone is a charity. We deliver core services to kids and teens aged 5-20 across Canada. As a charity, we secure donations to operate Kids Help Phone from individuals, foundations, corporations, and community fundraising events like Walk so Kids Can Talk. Government funding currently is received only through projectspecific grants and agreements, and makes up between 10 and 15% of total funds associated with core service delivery. 38
4 Questions Did anything surprise you in the presentation? How could you imagine utilizing Kids Help Phone s service or tools? How can you help spread the word about Kids Help Phone s services in communities? 39
I just want you to remember that you DO make a difference for kids like me. You made an awesome difference in my whole entire life. Thank you! Thank you! Thank you! (posted to kidshelpphone.ca) Je tenais à ce que vois sachiez que Jeunesse J êcoute a jouê un rôle vital durant mon adolescence. (un message affiché à Pose ta question en ligne) If you know a young person who is struggling with a problem, big or small, please encourage them to visit kidshelpphone.ca or jeunessejecoute.ca or call 1-800-668-6868 today. 40