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Appendix 1 The Personality Zoo Have fun with this overview of ten personality types and their traits. Envision that you work at a zoo. Each personality type is coupled with an animal that exemplifies its characteristics. What animals resemble you and the people with whom you work? Are those in your office zoo sly as foxes, stubborn as mules, lazy as koala bears, or busy as beavers? Put a check by the characteristics that describe you, a co-worker, or customer. It is common to have traits of several animals, but usually one or two areas are dominant. The Law Abider Animal: owl Professions: police, accountants Quiet Reserved 249

Appendix 1 Interested in security Loyal Faithful Dependable, on time Believes in laws and traditions Honest Stressed with moving out of the box Prefers coloring within the lines The Protector Animal: wolf Professions: news providers, social workers Literal Deals with concrete facts and needs Lives in the present Desires organization Honors traditions and beliefs Values competence and efficiency Takes charge Clear vision of what should be Can be critical and demanding More interested in self-evaluation than what others think The Caregiver Animal: Labrador retriever Professions: ministry, teachers 250

The Personality Zoo Warmhearted and kind Believes the best in people Exceptional memory for details that are important to their value system Reads body language Values security and kindness Respects traditions and laws Strong sense of duty Sense of balance Empathetic The Technician Animal: beaver Professions: engineers, scientists, financial analysts, statisticians Wants to understand why and how Logical analysis Practical concerns Adventuresome spirit Wants to do his own thing Desires fairness Enjoys being alone Lots of natural ability Trusts her instincts Inventive 251

Appendix 1 The Doer Animal: bee Professions: ministry, teachers, politicians Wants to get on with it if something needs to be done Straight-shooting types who abide by the job description Blunt Judges priorities on long-term goals Fast-moving, fast-talking Bored if project is not in their interest Practical Enthusiastic Moves the job to completion The Performer Animal: otter Professions: entertainers, sports Extreme interest in external evaluations Loves people Lively, fun, enjoys being the center of attention Decisions based on internal values Lives in the here and now Spontaneous Becomes depressed and overwhelmed by stress or by being alone Keen appreciation for aesthetics Rules are guidelines 252

The Personality Zoo More interested in working together and getting everyone on board than the final product The Artist Animal: Siamese cat Professions: authors, artists, zookeepers Focus is self and feelings Keenly in touch with senses: look, feel, taste, sound, smell Quiet and reserved, difficult to get to know Animal and nature lover Likes hands-on, simple Extremely perceptive and aware of others Warm and sympathetic No desire to be a leader Perfectionist traits Not willing to flit from project to project until all effort has been expended on current concept The Executive Animal: elephant Professions: business, politics, leadership Enjoys leading Bulldozer Dominates and controls Not detail oriented No patience for inefficiency 253

Appendix 1 Not particularly caring for other s feelings Strong sense of confidence Forceful and decisive Does not deal well with feelings and values Strong critic of the status quo Believes the ends justify the means The Visionary Animal: lion Professions: politics, professors Dominant leader Intuitive Very aware of all aspects of culture Enthusiastic about their ideas Fluent conversationalist and loves debate Mentally quick Values knowledge and one s own evaluation of information Charismatic Likes to assign the workload 254

Appendix 2 The Workplace Stress Barometer Every workplace has stress. Think about your current job and rate how often each of the following statements describes your feelings. It will be clear whether you need to find ways to ameliorate the stress by adjusting your schedule, counseling, developing better coping skills, changing positions within the company to find a better fit, or possibly seeking other employment. Most of us have some parts of our job that are not enjoyable. However, if you answer very often to even half of the statements, you need to act to bring healthy change to lessen your negative feelings. Your goal is to find ways to use your gifts and talents within your current job, if possible. Talk through your issues with someone who has the power to bring about change. Adjust your attitude if issues are irresolvable and you feel you have no alternative to your current job. Allowing issues to simmer and your stress barometer to rise is a no-win for you and your employer. 255

Appendix 2 Consider yourself fortunate if you have a score, when tallied, of 38 or less. The closer you move from 38 to 50, the more you must evaluate whether the problem is you, your self-esteem, or your company culture. Work toward resolution. You don t want to be like the frog who stayed too long in hot water. Question Never Rarely Sometimes Often Very Often 1. I feel under tension from the 1 2 3 4 5 moment I walk in the door at work until I leave. 2. I worry about how I am perceived 1 2 3 4 5 at work. 3. I have too much work to do 1 2 3 4 5 in a reasonable time frame. 4. My responsibilities at work 1 2 3 4 5 are causing tension in my personal life. 5. I feel unable to control what 1 2 3 4 5 is expected of me. 6. I do not feel I am using my 1 2 3 4 5 gifts and talents. 7. I feel unappreciated. 1 2 3 4 5 8. I feel uncomfortable expressing 1 2 3 4 5 my concerns or ideas. 9. I am unable to say no. 1 2 3 4 5 10. I fantasize about having a different job. 1 2 3 4 5 256