Emotional Intelligence and Effective Communication Learn how managing yourself and motivating others can take you to the top of your profession Cath Hill, Group Director, CIPS
The Profession Comes of Age Procurement at the heart of business RAISE YOUR GAME Influence business leaders to demonstrate that P&SM gives a real competitive advantage RAISE YOUR VOICE Licensing the Profession
Raise Your Game 60M
Raise Your Voice RAISE YOUR VOICE
It s Good News 72% (2017) 50% (2016) Procurement at the heart of business
Cath s 4 Big Cs C SUITE
Make use of the Cs Procurement at the heart of business
5 Top Tips Establish your credibility Be a trusted adviser Lean from colleagues Understand business goals Lead from the front
Different preferred communication styles Numbers, Data Inspirational Vision Logic Story, Example Promises Humour Empathy Seven Languages Source: Emotional Business by Ravi Rao MD, PhD, MEd
What is a Leader? Purpose Determination Charisma EI
Benefits of Strong EI 90% of top performers are high in EI Managers trained in EI deliver twice the profit EI is a top predictor of high potential 67% of competencies essential to effective leadership performance are EI related The quality of an organisation s leadership has a direct impact on long term growth and success
What is EI Emotional intelligence is the capacity of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behaviour.
EI must have, not nice to have
EI what is it not? Personality Brand IQ
EI so what is it? Personality IQ Ability to recognise and understand emotions Likeability Factor Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
Benefits of EI training: to you Earn more Successful leader Better relationships Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
to your organisation Attract and retain better staff Collaborative workforce Improved financial performance Adaptable staff Happier workplace Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
EI: the four main skills Self Awareness Self Management Social Awareness Relationship Management Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
EI: the four main skills Self Awareness Good: open, authentic, trusted Bad: defensive, aggressive, stressed Social Awareness Good: adaptable, respectful, sincere Bad: impatient, inflexible, unsociable Self Management Good: patient, understanding, professional Bad: panic, emotional, reactive Relationship Management Good: dependable, compassionate, empathetic Bad: opinionated, unapproachable, demotivating Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
How do we change? 1 2 3 4 7 5 8 6 9 10 Practice Practice Practice Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
10 Ways to increase your EI Be genuine Be confident Ask thoughtful questions Be open minded and don t pass judgement Don t seek attention Be consistent Use positive body language Greet people by name Have fun Smile! Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
Can You Identify Your Personality Type?
If you want to know how you score take the CIPS/JCA EI test http://www.jcaglobal.com/emotional intelligence/ Some additional reading: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves Emotional Business by Ravi Rao MD, PhD, MEd
Thank you Cath Hill Group Director, CIPS