Florida Blue s Member Website

Florida Blue s Member Website

SITE STRATEGY The member website is a self-service vehicle for members to access their Florida Blue account for: Utilizing tools to guide members to save money on their medical and pharmacy needs Accessing their personalized health care information Manage their health care real-time for members in their pursuit of health Access claims, benefits, and education for living healthy Claims & Benefits Shopping Tools Member Website Health & Wellness Account Management Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

WELCOME EMAIL The welcome email provides information about and instructions to access floridablue.com Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 3

MEMBER ACCESS Members, agents, and benefit administrators can log in from any Florida Blue.com page by clicking the Login button Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 4

LOGGING IN Members who have already registered for the Member Website, can log in with their user ID and password New members click Register to register for Member Account access Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 5

SITE REGISTRATION First-time registrants will enter their information and click Continue after entering the security code Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 6

SITE REGISTRATION Members choose a unique user ID (which cannot be changed) and password that they will use to log in to the site Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 7

SITE REGISTRATION For security purposes, members supply a valid email address and select three security questions and the associated answers Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 8

SITE REGISTRATION The Registration Confirmation screen appears once registration is complete. Members can now Login to access Member Account. Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 9

SITE HOMEPAGE Homepage dashboard drives users to top reasons to visit the site as well as helpful tools. Also gives important member-specific messages. Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 10

NAVIGATION Roll-over navigations helps members find what they need quickly Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 11

CLAIMS & STATEMENTS Filter medical and pharmacy claims information, download monthly member health statements, and export medical and pharmacy claims data for tax purposes Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 12

REAL-TIME CLAIM DETAILS Using member-friendly terms, claims detail shows real-time doctor charges, Florida Blue payments, and patient costs Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 13

BENEFITS & COVERAGE Members can view benefits and coverage before going to the doctor Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 14

DEDUCTIBLE INFORMATION Members can view medical spend toward deductibles and out-of-pockets max Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 15

PLAN MAXIMUMS Members can learn how plan maximums work Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 16

ONLINE PROVIDER DIRECTORY Members can find doctors innetwork for both primary care and specialists to save money on medical costs Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 17

RATE YOUR PROVIDERS Members can rate innetwork doctors and review the ratings shared by other Florida Blue members Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 18

COMPARE MEDICAL COSTS Members save time and money by comparing medical costs for procedures before visiting the doctor Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 19

COMPARE DRUG COSTS Members can compare drug prices for both name brand and generics before filling prescriptions Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 20

CARE PROGRAMS Members can enroll in care programs that support their health care needs Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 21

DISCOUNTS & REWARDS Member can access member discounts and monitor and spend rewards points Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 22

WEBMD Members can learn how to live healthier with Health & Wellness articles and recipes Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 23

WEBMD Members can take a Personal Health Assessment to take control of their health Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 24

WEBMD My Health Assistant will guide members along a health and wellness journey Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 25

FINANCIAL SUMMARY Members can access account balances for HSA and FSA accounts, as well as MLR information Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 26

ACCOUNT SETTINGS 123@email.com Members can update account settings and other preferences Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 27

ID CARDS Members can print a temporary ID card or request a replacement card online Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 28

BENEFIT BOOKLETS Members can view or request their member benefit booklet Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 29

WHAT DO THEY HAVE TO SAY? The real question is, what do our members think? Here are some of our member comments sent to us through our OpinionLab feedback surveys. Your website is great. I was able to answer many questions using this site. Thank you for allowing your members access to their information and have good explanations about their policies. Insurance is very confusing to me this site was very helpful. I am very happy with the ease of registering and the overall navigation around the site. Thumbs Up! The site is user friendly as compared to the past when I used it. It was easy to find the information I needed. My family loves BCBFL and have always found the customer service reps to be very helpful!. I love the claims statements. Easy to understand and give all the info I need. Kudos! That was easy!!! I expected turmoil, but you guys have got it right. Very easy to use the site. Thanks. I found exactly what I wanted. First time for me. You have a very easy website to navigate. Thank you! The redesigned site is SO MUCH better than it used to be. Easier to find and view claims, print info., etc. Thanks!. Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 30

Thank you!