Luisa, a 211 employee, asked me to help her find information on alleviating her daughter s speech development delays. I told her about the healthy development and school readiness programs offered by First 5. Her daughter, Jasmine, worked with specialists in finding the best avenue and teaching method to help her develop her speech to the level it needs to be for her age. Luisa later thanked me for telling her about the First 5 programs. She said, I couldn t ask for a better gift than to hear Jasmine talk with me and her schoolmates. Hi, my name is Claud ia and I m here to help Information & Referral Specialist, 1 year 10,469 people helped
Who is 211? Mission To help people by connecting them efficiently to the service delivery system, and providing vital trend information for community planning. Vision San Diego s primary source for community, health and disaster information. Every hour of every day, someone in San Diego County searches for services, from food and housing assistance to vital health and wellness information, to care for an ailing parent or child. More than 2,000 community agencies provide 5,000 health and human service programs. Finding your way through this maze can seem insurmountable. Where do you start? With 211 San Diego, help starts with three simple numbers. Real help Teaming Up for Healthier Children and Families 211 works in partnership with the First 5 Commission of San Diego County, providing information and referral for services to families with children ages 0 through 5. 211 provides families information on First 5 funded programs like access to health care, healthy development, school readiness, parent education, and oral health programs. As a principle funder of 211, First 5 San Diego enables 211 to provide thousands of San Diegans with the help they need. Real People. Real Answers. Real Help. Dial 211 or visit 211sandiego.org
During Firestorm 2007, Ming received a reverse 911 call to evacuate her trailer park in East County. By the time Ming and her neighbors were able to evacuate, the park was surrounded by flames and the exit route was cut off. I answered her call and quickly connected her to the Sheriff s department that sent an escort to safely evacuate the residence. Thankfully, Ming knew to call 211 and I was able to save her and the other neighbors from certain danger. Hi, my name is Rhoda and I m here to help Information & Referral Specialist, 2 years 22,145 people helped
Who is 211? Mission To help people by connecting them efficiently to the service delivery system, and providing vital trend information for community planning. Vision San Diego s primary source for community, health and disaster information. Every hour of every day, someone in San Diego County searches for services, from food and housing assistance to vital health and wellness information, to care for an ailing parent or child. More than 2,000 community agencies provide 5,000 health and human service programs. Finding your way through this maze can seem insurmountable. Where do you start? With 211 San Diego, help starts with three simple numbers. Real help The Place to Turn During a Disaster Finding quick and accurate information is imperative in making life-altering decisions when a disaster strikes. 211 works with the County of San Diego s Office of Emergency Services to provide public information to the community, like road closures, shelter locations, evacuation sites, and recovery information during and after a disaster. During the October wildfires of 2007, 211 worked with more than 122,000 clients in getting the most-up-to-the minute information. Real People. Real Answers. Real Help. Dial 211 or visit 211sandiego.org
Jorge called 211 looking for alcohol and drug treatment services for his teenage son. Close to tears, Jorge said, Thank you for your help. I never thought we d be in this situation 211 is my sunshine in this storm. I love my job because I know that we make a difference in peoples lives every day. Hi, my name is Bill and I m here to help 211 Trainer, 2 years 87 staff trained nationwide leading to 98% client satisfaction rate
Who is 211? Mission To help people by connecting them efficiently to the service delivery system, and providing vital trend information for community planning. Vision San Diego s primary source for community, health and disaster information. Every hour of every day, someone in San Diego County searches for services, from food and housing assistance to vital health and wellness information, to care for an ailing parent or child. More than 2,000 community agencies provide 5,000 health and human service programs. Finding your way through this maze can seem insurmountable. Where do you start? With 211 San Diego, help starts with three simple numbers. Real help Helping 211 Staff Connect San Diegans to Vital Resources Providing the best service to our community is very important to the 211 mission. By training our staff, we ensure that our clients have a positive experience with our live specialists. Armed with information and the knowledge of what services are available to them, we empower them to build healthy lives for themselves and their loved ones. Real People. Real Answers. Real Help. Dial 211 or visit 211sandiego.org
A young mother named Camille called 211 extremely upset explaining that her house would be foreclosed on within weeks. I was able to calm Camille and patiently walk her through an assessment to identify resources that would help her. I referred her to multiple housing assistance programs as well as information on food and utilities. I felt it was important to help her understand her options not just for housing, but other services that could help lessen the financial impact on her wallet. I was happy to give Camille a sense of relief and showed her that there is hope out there. Hi, my name is Perla and I m here to help Information & Referral Specialist, 4 years 57,672 people helped
Who is 211? Mission To help people by connecting them efficiently to the service delivery system, and providing vital trend information for community planning. Vision San Diego s primary source for community, health and disaster information. Every hour of every day, someone in San Diego County searches for services, from food and housing assistance to vital health and wellness information, to care for an ailing parent or child. More than 2,000 community agencies provide 5,000 health and human service programs. Finding your way through this maze can seem insurmountable. Where do you start? With 211 San Diego, help starts with three simple numbers. Real help Helping San Diegans Find Affordable Housing In an unstable economy, finding resources like housing assistance can be frustrating and confusing. In partnership with the San Diego Foundation s Civil Society Working Group, 211 is building a centralized affordable housing resource tool that allows easy access to information through the 211 phone service and website. Real People. Real Answers. Real Help. Dial 211 or visit 211sandiego.org
After losing his job, Derek called 211 looking for financial assistance. I provided energy assistance information and then asked further questions about food that Derek had not had the time to think about. I gave Derek short-term emergency food and food stamp program information. Derek admitted he hadn t even thought about what his food needs would be. I hung up the phone knowing that I truly helped Derek and his family avert another crisis and it was the best feeling in the world. H i, my name is Cassandra and I m here to help Information & Referral Specialist, 5 years 57,064 people helped
Who is is 211? Mission To help people by connecting them efficiently to the service delivery system, and providing vital trend information for community planning. Vision San Diego s primary source for community, health and disaster information. Every hour of every day, someone in San Diego County searches for services, from food and housing assistance to vital health and wellness information, to care for an ailing parent or child. More than 2,000 community agencies provide 5,000 health and human service programs. Finding your way through this maze can seem insurmountable. Where do you start? With 211 San Diego, help starts with three simple numbers. Real help Linking San Diegans to Food Assistance 211 San Diego is the coordinator for all 211s in California with the California Association of Food Banks to provide outreach and education of food stamps to the community. 211 offers pre-screening for eligibility and assists clients in moving forward to getting their benefits. Over the past year, 211 has reached more than 8,500 people and strengthened the connection between clients in need and putting food on their table. Real People. Real Answers. Real Help. Dial 211 or visit 211sandiego.org