You say it best NONVERBAL COMMUNICATION BASICS Nonverbal Communication Basic Perspectives 1. Define nonverbal communication 2. Classify nonverbal behaviors 3. Consider the interplay of nonverbal cues and verbal cues (the total communication process) 4. Review trends in research 5. Discuss relevance to our everyday lives 1) Defining Nonverbal Communication 1) Defining Nonverbal Communication a definition of communication The process of sending and receiving messages designed to convey meaning and accomplish goals. a definition of communication The process of sending and receiving messages designed to convey meaning and accomplish goals. What comes to mind when you consider nonverbal communication? Communication effected by means other than words where does nonverbal fit in this definition? 1
NONVERBAL COMMUNICATION 7/11/17 What comes to mind when you consider nonverbal communication? Communication effected by means other than words Name a few we communicate nonverbally Some nonverbal communication behaviors accompany words Other nonverbal communication behaviors convey meaning on their own Facial displays are particularly important in three arenas Facial displays & Attractiveness Facial displays By looking at his or her face, can you tell when a loved one might be: Identity Attractiveness Mad» Symmetry Sad» Proportionality Happy Emotion 2
Eye behaviors, which are known as oculesics, comprise a second nonverbal channel Eye contact Pupil size Eye behaviors When you enter an elevator full of strangers, do you find yourself staring at the buttons, the ceiling, your phone? Eye behaviors Have you ever looked at another person in such a way to communicate your sexual interest in him or her? Channels of Nonverbal Communication The study of movement is known as kinesics; the study of gestures is known as gesticulation Emblems - Substitute for words and phrases Illustrators Accompany/reinforce verbal messages Affect Displays - Show emotion Regulators - Control the flow and pace of communication Adaptors - Release physical or emotional tension The study of touch is known as haptics Why, when, how do we touch people? The study of touch is known as haptics Why, when, how do we touch people? Affectionate touch Caregiving touch Power and control touch Aggressive touch Ritualistic touch 3
Vocalics are aspects of the voice that convey meaning Pitch Inflection Volume Rate Filler words Articulation Accent Silence Vocalics are aspects of the voice that convey meaning Do you know when a baby is hungry as opposed to tired. just from hearing how it cries? Olfactics is the study of smell Memory: olfactic associations Sexual attraction: we are drawn to people with dissimilar scents WHY? Proxemics: how we use space to communicate Hall s spatial zones» Intimate distance: 0-1½ ft» Personal distance: 1½-4 ft» Social distance: 4-12 ft» Public distance: 12+ ft Physical appearance sends messages, whether intentionally or unintentionally Halo effect says we attribute positive qualities to attractive people Pressure to be attractive can lead to, or worsen, eating disorders Chronemics is the way we use time to communicate Messages about value Messages about power 4
Artifacts are the objects and visual features in an environment that reflect who we are Artifacts can also reflect how we wish to be seen by others 3) Considering the interplay of verbal cues and nonverbal cues The total communication process Paul Ekman: Repeating Conflicting Complementing Substituting Accenting/Moderating Regulating 4) Reviewing Trends in Nonverbal Research Key findings NVC is present in most interpersonal conversations NVC often conveys more than verbal communication NVC is usually believed over verbal communication NVC is the primary means of expressing emotion Fatal flaws Over-generalizations 5) Discuss relevance of nonverbal communication to our everyday lives Nonverbal communication serves several functions Managing conversations Expressing emotions Maintaining relationships Forming impressions Influencing others Concealing information 5