Stepping Up to Leadership Teresa Boyce CAMSS Education Forum June 2, 2017
Learning Objectives Identify the leader within Identify your personal behavior preference and how it impacts your leadership Challenge the leader within Describe five different approaches to negotiating conflict and identify your personal approach Nurture the leader within Identify the physical effects of stress and what selfcare techniques will reduce/modify those effects
Identifying The Leader Within A leaders actions and behaviors are not necessarily seen as they have occurred, but how they are interpreted by followers. Bruce Avolio Behavior: What I say and do Perception is in the eye of the beholder
T A S K S DISC Personal Profile System D DOMINANCE (Driver) C CONSCIENTIOUS (Analytic) ASSERTIVE i INFLUENCE S (Expressive) STEADINESS (Amiable) P E O P L E NON-ASSERTIVE
DOMINANCE/Driver Behavior: Demanding; Direct; Driven; Domineering; Decisive; Ambitious; Competitive; Independent; Task focused & results oriented; Can be pushy/rude/blunt Motivated by: New Challenges; Power and Authority to take risks and make decisions; Freedom from routine Limitations: Impatient; insensitive; poor listener; can come across as arrogant; lack of empathy; may take charge of situations Likes others to be direct, straightforward and open to their need for results Fears loss of control, over themselves more than over others Has an authoritative tone Gets right to the issue May make decisions alone forget about the team
INFLUENCE/ Expressive Behavior: Sociable; Impulsive; Enthusiastic, Entertaining; Life of the Party ; People Person; Trendy; Verbal; Persuasive; Are direct, open, sarcastic Motivated by: Praise & popularity; Friendly environment; Freedom from many rules Limitations: Short attention Span; Disorganized; Needs the spotlight Likes others to be friendly, emotionally honest, and recognize their value Fears loss of prestige or status Has lots of facial expressions & laughs out loud May exaggerate
STEADINESS/Amiable Behavior: Relationship focused; Steady; Calm; Patient, tolerant, indirect; Team Player; Friendly & relaxed; Loyal; Follows through Motivated by: Recognition for loyalty and dependability; Safety and security; Consistency Limitations: Conservative; Over sensitive; Fears confrontation; Resistant to change; Excessive concern for others Likes others to be relaxed, agreeable and cooperative, and to show appreciation Fears confrontation or embarrassment More concerned about people than tasks May become submissive to other behavior types May resist change
CONSCIENTIOUS/Analytical Behavior: Conservative; Cautious; Dependent; Neat; Systematic; Accurate; Task focused & Process oriented Motivated by: Standards of high quality; Limited social interactive; Detailed tasks; Logical organization of information Limitations: Perfectionist; Critical; Unresponsive, unemotional; perceived lack of feeling Likes others to minimize socializing and give details, they value accuracy and attention to detail Fears embarrassment or humiliation Can get lost in collecting data May be over critical of others May have difficulty being flexible
Questioning Logic-focused Objective Skeptical Challenging D DOMINANCE (Driver) C CONSCIENTIOUS (Analytic) Active Fast-paced Assertive Dynamic Bold i INFLUENCE S (Expressive) STEADINESS (Amiable) Accepting People-focused Empathizing Receptive Agreeable Thoughtful Moderate-paced Calm Methodical Careful
Challenging The Leader Within 5 Challenges Leaders Face: Confronting an Employee Performance Problem Terminating an Employee Hiring the Right Person Confronting Your Boss Managing Conflict
Challenging The Leader Within When faced with a problem or conflict you can choose to... Avoid (I lose You lose) Accommodate (You win I lose) Confront ( I win You lose) Collaborate (I win You win) Compromise (I win some You win some; I lose some You lose some)
Challenging The Leader Within When would it be appropriate to Avoid: Pretend it s not there or choose to ignore Accommodate: Give in to others Confront: Work to get your way Collaborate: Engage in mutual give and take Compromise: Focus on working together
Confront D DOMINANCE (Driver) C CONSCIENTIOUS (Analytic) Avoid Collaborate i INFLUENCE S (Expressive) STEADINESS (Amiable) Compromise Accommodate
Scenario One of your clinics is extremely short staffed. The Medical Director anxiously visits the Credentialing office daily to find out if credentialing is completed on applicants. The Medical Director, who is a large man, can be emotionally charged about his need for providers. You the Manager- have been informed you that his behavior is perceived as hostile and intimidating.
Caring For The Leader Within Maslow s Hierarchy of Need
STRESS
Back to Basics Self Care 101 Eat Healthy Food Sleep
Burnout
Burnout
Step Up To Leadership BY MAKING YOU A PRIORITY Grow in your understanding of yourself Seek out the tools you need to be successful as an individual and a leader Take care of yourself Eat healthy Hydrate Exercise Sleep This isn t selfish, this is smart and necessary