Your guide to cancer services in the North of England

Your guide to cancer services in the North of England

We re here for you Cancer is the toughest fight most of us will ever face. But you don t have to go through it alone. The Macmillan team is in your corner. We are the nurses helping you through treatment. The experts on the end of the phone who can answer your questions. The advisers telling you which benefits you re entitled to. We are Macmillan Cancer Support and we ll be with you every step of the way. High-quality information and support Visit one of our many information and support centres in your area for clear information about cancer and face-to-face support. Our team of trained staff and volunteers are there to talk about your issues and concerns. You ll find details of the cancer information and support centres in the North of England area on pages 4 to 10. Financial support The costs of cancer can stack up, and money worries are the last thing you need when you re facing the toughest fight of your life. But we can help with a wide range of financial issues. We can let you know how to apply for a Macmillan Grant. We can help you understand which benefits you re entitled to. We can even offer you straightforward financial guidance over the phone on matters including pensions, mortgages, insurance and savings. You ll find details of financial support services in the North of England area on pages 11 to 13. 2 3

Local services Cancer information and support centres Services developed in partnership with Macmillan and Support Centre (Bishop Auckland) Bishop Auckland Hospital, Cockton Hill Road, Bishop Auckland, County Durham DL14 6AD 01388 455230 Monday Friday, 10am 4pm We offer information and support, benefits advice and acupuncture to people affected by cancer. We also run a headwear service and can make referrals for Look Good.. Feel Better skin care and make-up workshops and a bra fitting clinic. Centre (Friarage Hospital) Mowbray Suite, Friarage Hospital, Northallerton, North Yorkshire DL6 1JG 01609 764033 Monday 9am 2pm, Tuesday Thursday 9am 4pm Our service is for people living with cancer, their friends, families and carers. We offer a range of information and support, including benefits advice and self-help and support. and Support Service (Newcastle) Northern Centre for Cancer Care, Freeman Hospital, Freeman Road, High Heaton, Newcastle upon Tyne, Tyne and Wear NE7 7DN 0191 213 8611 (voicemail service available) Monday Friday, 9.30am 4.30pm If you re affected by cancer, we can help. Along with a range of information and support, we offer benefits advice and monthly Look Good Feel Better skin care and make-up workshops, and we can arrange complementary therapies for people having cancer treatment. Centre (Newton Aycliffe) Pioneering Care Centre, Cobblers Hall, Carers Way, Newton Aycliffe, County Durham DL5 4SF 0808 178 3277 Monday, Wednesday and Friday, 9.30am 12.30pm Freephone 0808 178 3277 Monday Friday, 9.30am 4.30pm We provide information and support including benefits advice to people living with cancer, their friends, families and carers. Macmillan Support Services (Wallsend) GB Hunter Memorial Hospital, The Green, Wallsend, Tyne and Wear NE28 7PB 0800 328 2377 Monday Friday, 9am 5pm If you re affected by cancer, we can help with information, befriending and bereavement. Our other services include complementary therapies, self-help and support courses, therapeutic arts and Walk and Talk groups. Sunderland Macmillan Information and Support Centre City Hospitals Sunderland, Kayll Road, Sunderland, Tyne and Wear SR4 7TP 0191 541 0122 Monday Thursday 10am 4pm, Friday 10am 12pm If you re affected by cancer, we re here for you. Drop in and see us for information and support, benefits advice and counselling services. Macmillan Information and Support Service (Darlington Memorial Hospital) Darlington Memorial Hospital, Hollyhurst Road, Darlington, County Durham DL3 6HX 01325 743008 Monday Friday, 10am 4pm Please phone to check we re open before making a special journey Our information and support service offers benefits advice, advice on hair loss and headwear, and can make referrals to a bra clinic, at Bishop Auckland, once a month with specialist support for women who ve had breast surgery. We can also refer you to other local help and support you may need. 4 5

Macmillan Information and Support Service (Chester-le- Street Community Hospital) Chester-le-Street Community Hospital, Front Street, Chester Le Street, County Durham DH3 3AT 0191 387 6303 Tuesdays 10am 1pm Please phone to check we re open before making your journey A confidential drop in service for anyone affected by cancer. We offer information and support and benefits advice, and can refer you to counselling and befriending. Our volunteers can advise you on hair loss, and we make referrals to a bra clinic with specialist support for women who ve had breast surgery. Macmillan Information and Support Service (University Hospital of North Durham) East Wing Corridor, University Hospital of North Durham, North Road, Durham, County Durham DH1 5TW 0191 333 2815 Monday Friday 10am 4pm Please phone to check we re open before making your journey If you re affected by cancer, we can help. We provide information on all aspects of living with cancer. We arrange benefits advice sessions with a Macmillan Benefits Adviser and can refer you to counselling. Other services include advice on hair loss and headwear and a bra clinic for women who ve had breast surgery. Centre (Whitehaven) Cancer Information, Outpatient Department, West Cumberland Hospital, Homewood, Hensingham, Whitehaven, Cumbria CA28 8JG 01946 523313 Monday Thursday 8.30am 5pm, Friday 8.30am 2pm We provide confidential information and support for anyone affected by cancer. Our specialist cancer nurse is available for drop in sessions on a Monday and Tuesday or by appointment Wednesday to Friday. and Support Centre Cumberland Infirmary, Newtown Road, Carlisle, Cumbria CA2 7HY 01228 814283 www.cancernorth.nhs.uk Monday Friday, 10am 4pm (Please phone ahead to check we are open before making your journey) If you re affected by cancer, visit our information and support centre. We offer benefits advice and self-help and support. We also host Look Good Feel Better skin care and make-up workshops for women living with cancer. 6 7

Gateshead Cancer Information Service Hancock Building, Queen Elizabeth Hospital, Sheriff Hill, Gateshead, Tyne and Wear NE9 6SX 0191 445 2979 Monday Friday 10am 4pm We offer emotional support and practical information to anyone living with cancer, their families and carers in a relaxed and confidential environment. Our services include benefits advice, counselling, complementary therapies and selfhelp and support. and Support Centre (James Cook University Hospital) The James Cook University Hospital, Marton Road, Middlesborough, Cleveland TS4 3BW 01642 835674 Monday Friday, 9am 4pm We re here for anyone affected by cancer. We provide information and support including self-help and support and benefits advice. Macmillan Information and Support Service (Peterlee) 20 Upper Chare, Castle Dene Shopping Centre, Peterlee, Durham SR8 1BW 0800 327445 or 0191 587 4500 Monday Friday 9.30am 4.30pm Drop in and see us for confidential cancer information and support. We offer benefits advice, a breast cancer support group, relaxation sessions and a Walk and Talk group. Macmillan Cancer Information and Support Centre (Shotley Bridge) Shotley Bridge Hospital, Woodlands Road, Consett, Durham DH8 0NB 01207 594660 Our opening times vary, so please ring to make an appointment. Our range of support for people living with cancer includes counselling, self-help and support and benefits advice. We also make referrals for Look Good Feel Better skin care and make-up workshops and a headwear fitting service. 8 9

Other cancer information and support services Cancer Connections in South Shields 258 Harton Lane, South Shields, Tyne and Wear NE34 0LR 0191 456 5081 / 07557 188 694 www.cancerconnections.org.uk Cancer Connections provides help and support over the phone or through their drop in service. As well as information about cancer, they offer counselling, finance, benefits and debt advice, and complementary therapies. They can also support adults, families and children who ve been bereaved. Canswer George Hardwick Foundation Carers and Patients Centre, University Hospital of North Tees, Hardwick, Stockton on Tees TS19 8PE 0845 302 5524 Monday Thursday 9.30am 4pm, Friday, 11am 3pm Canswer offers a range of cancer information and support including benefits advice to anyone affected by cancer. Canswer George Hardwick Foundation, Carers Centre, Wellington Square Shopping Centre, Stockton TS18 1RG 0845 302 5523 Monday Saturday, 9am 5.30pm Financial support services Carlisle and District Macmillan Citizens Advice Bureau Advice Service 5/6 Old Post Office Court, Carlisle, Cumbria CA3 8LE 01228 633912 www.carlislecab.com Monday Friday 9am 5pm We provide advice and information on a range of issues including benefits and other sources of financial for people affected by cancer, debt, housing and employment. Phone to make an appointment at the Cumberland Infirmary, Carlisle. Our adviser can also visit you on the hospital ward or at home. Macmillan Working With Cancer (Durham County) Crook Civic Centre, North Terrace, Crook, County Durham DL15 9ES 0191 370 8764 Monday Thursday 8.30am 5pm, Friday 8.30am 4.30pm Through our confidential employment advice and support service, we can give you information about rights at work, talk to your employer about getting back to work, come with you to meetings with your employer or help you find a new job, course or volunteering opportunity. We also work with employers to support people affected by cancer. Drop in and see us for confidential cancer information and support. We offer benefits advice, a breast cancer support group and relaxation sessions. 10 11

Macmillan Welfare Benefits Advice Service (Wansbeck) Wansbeck Citizens Advice Bureau, 89 91 Station Road, Ashington, Northumberland NE63 8RS 01670 522008 Monday Friday 9am 5pm If you re affected by cancer, we re here to offer advice on claiming benefits and other sources of support. West Northumberland CAB/ Macmillan Benefits Advice Service West Northumberland Citizens Advice Bureau, The Community Centre, Gilesgate, Hexham, Northumberland NE46 3NP 01434 606770 Helpline available Monday Friday 9am 4.30pm We provide benefits advice to people living with cancer, their families and carers. You can make an appointment to see us in the bureau or we can arrange hospital and home visits. Newcastle Welfare Rights Service Brian Roycroft Centre, Newbiggin Hall Estate, Newcastle Upon Tyne, Tyne and Wear NE5 4BR 0191 2777 2627 Monday Friday, 9am 4.30pm www.newcastle.gov.uk/ welfarerights A confidential benefits advice service for people living with cancer, their families and carers. The service is available through home, hospital ward or office visits, as well as over the phone. Macmillan Information Centre (Newcastle upon Tyne) Northern Centre for Cancer Care, Level 2, Freeman Hospital, Freeman Road, High Heaton, Newcastle upon Tyne, Tyne and Wear NE7 7DN 0191 213 8611 Monday Friday 10am 4pm Our confidential benefits advice and information service is available to people living with cancer, their families and carers. Cancer Connections/ Macmillan Welfare Benefits and Finance Service 258 Harton Lane, South Shields, Tyne and Wear NE34 0LR 0191 456 5081 Service available: One day per month at St Clare s Hospice (varying days) Office hours: Monday Friday 9am 5pm, We offer benefits advice to people living with cancer, their families and carers as well as complementary therapies, counselling and support. Macmillan Benefits Advice Service West View Advice and Resource Centre, The Community Centre, Miers Avenue, Hartlepool TS24 9JQ 01429 271 275 Monday Thursday 9am 5pm, Friday 9am 1pm We offer benefits advice to people living with cancer, their families and carers. Support on the high street For more information about sources of cancer support, pop into your local Boots store or to find your nearest Boots visit boots.com. 12 13

Someone to talk to You don t have to go through cancer alone. Whether you want support and information or you d just like to talk, our team of cancer support specialists at the Macmillan Support Line are only a phone call away. From answering questions about cancer types and treatments to helping you find out what benefits you re entitled to, they re here to talk about whatever s on your mind. Call them on 0808 808 00 00 any time from Monday to Friday, 9am 8pm. It s free, even from mobile phones. You can also access our online community. It s a place where thousands of people affected by cancer go to share their stories and get vital support. Five minutes after logging on, you can be chatting to someone who s going through the same things as you. Visit us at community.macmillan.org.uk What s more, our website is packed with high-quality cancer information that covers everything from symptoms and screening to treatment types and sources of health. All information is written and reviewed by specialists. We ve also worked closely with people affected by cancer to develop our booklets, online courses and faceto-face training. To find out more, head to macmillan.org.uk or call 0808 808 00 00. 14 15

We re here for everyone affected by cancer, whatever you need. For support every step of the way, call the Macmillan Support Line free on 0808 808 00 00. And, when the time is right, you can join our team. Whether you hold a coffee morning, make a donation or help us campaign for change, you can make a vital difference. Call us today on 0300 1000 200, and help make sure millions of people don t face cancer alone. Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604). MAC14121_Neng Information was correct at the time of going to print but we advise you to check that the service is currently available before visiting. Printed using sustainable material. Please recycle.