Hiring for Longevity and Development John Hendrickson, PT SPORT Clinic Physical Therapy
Developing the business savvy therapist with respect for personal goals and ambitions
First and foremost "CULTURE EATS STRATEGY FOR BREAKFAST Determine your culture -based on mission and vision. Staff needs to be involved in the process Sport mission. Why is this critical? The potential employee has to know your values
First and foremost "CULTURE EATS STRATEGY FOR BREAKFAST Hiring 1. Need to learn how they fit in with staff. The new potential therapist must come in to meet and be greeted. Watch interaction with all current employees Watch all communication with staff and patients Are they having fun? Is the communication easy or forced?
First and foremost "CULTURE EATS STRATEGY FOR BREAKFAST 2. Determine if they should be interviewed 3. Interview- find out what motivates them, what is there core value system, do they react or do they plan, what are their goals, what are their limits
First and foremost "CULTURE EATS STRATEGY FOR BREAKFAST ULTIMATELY YOU WANT TO KNOW HOW THEY CAN HELP YOUR BUSINESS Or Is it a person you feel can grow into a role (be careful to not get fooled) Therefore you as the owner need to dig deeper into their psyche and convince you they can fit in wth your work family
What is the most difficult job related task they have faced? 1. Very important as I want to know what they feel is difficult 2. How do they deal with difficulty
Other than normal skills required for job- what skills do you have that enhance the position? 1. Do they bring anything of value to the table? 2. Do they appreciate their value?
Tell me about an area of responsibility that you have enjoyed? 1. Is what they enjoy related to the position I have to offer? 2. Can they think fast enough to relate this to the position?
Relative to the position tell me about your experience. 1. Do they value their experiences? 2. Can they connect their previous experiences with their upcoming career? 3. Convince me they are a good fit for this job
What have you learned from your jobs and or internships? 1. Have they benefited from their experiences? 2. Do they actively learn and carry their experience forward? What have you been criticized for in the past two years? 1. Can they accept responsibility? 2. Can they learn from their mistakes
When in a professional setting, are you a member or a leader of a team? 1. Convince me they can be a team leader 2. What is their definition of team? Tell me about an accomplishment you are truly proud of! 1. Are they goal directed? 2. IMPRESS ME
Tell me about a time you have to go above and beyond the call of duty! 1. Convince me they can be depended upon to go the extra mile. What professional situations cause you to feel awkward? 1.Can they take care of themselves? 2. Are they a cry baby? 3. Will they fit in? Here?
Where do you expect to be in 3 to 5 years? 1. Do they have a plan? 2. Does their plan fit our needs?
Give me an example of a crisis situation you were involved in! 1. What is the severity of "crisis" in their book? 2. How do they react when things really do go wrong 3. Convince me they can walk the walk and talk the talk
Tell me about a time you got angry in the work place 1. I want to know they have a fairly high threshold, that they can take responsibility for problem solving and that they can admit o going a little overboard once in a while Has there been a time when another's anger was misdirected at you? 1. Find out how they react in difficult situations
What are your a vocational interests? 1. Winding down and put them at ease and have them talk about themselves Why PT? What are their personal development goals not associated with professional growth? What is their best day-perfect day looks like? Help them relax
Convert from wage to salary Salary base on productivity. Productivity= insurance and patient payments, patient satisfaction reports, are patients telling you how great the PT is in helping/assisting/caring Are patients motivated to pay their share? Does this speak to the quality of PT care? Satisfaction rating for: Service
Progress toward goals for the hiring but more from the reviews done? Basic accounting rule - salary 35-40% of revenue produced Hopefully your EMR or other program tracks therapist statistics Be sure to share this weekly-quarterly and annually 50% salary guaranteed 50% based on units of care They get to "help" in naming their salary they want Then when that is established you set the value of a unit of service that is attainable