Domestic & Sexual Abuse Directory Darlington Crime and Disorder Reduction Partnership
C: The One Stop Shop Address: 13 Horsemarket, Darlington Telephone: (01325) 406170 Email: connexions.reception@darlington.gov.uk Personal Advisers work with young people to provide information, advice and guidance with issues they face at school, college, work, or in their personal and family life. Advisers can also refer young people for specialist support if needed. Personal Advisers work with young people aged 13-19 years, and where a young person has a learning difficulty or disability, this service continues up to the age of 25 years. Careers, employment, apprenticeships Learning Money Health Relationships Housing Young people s rights Travel ChildLine Telephone: 0800 11 11 Website: www.childline.org.uk ChildLine is a charity which offers children and young people help and advice on the phone for any problem, from bullying and sexual abuse to emotional abuse, substance misuse or self harming. Citizens Advice Bureau Address: Bennet House, Horsemarket, Darlington Telephone: (10am-4pm) (01325) 256999. Darlington Citizens Advice Bureau provides free, independent, confidential and impartial advice on people s rights and responsibilities. It provides advice and information on welfare benefits, employment and money advice to those eligible for legal help. Staff from the CAB give advice at outreach sessions in venues throughout the Borough, as well as at its premises at Bennet House. They can also make home visits and there is a telephone advice service. Darlington Association on Disability (DAD) Address: 20-22 Horsemarket, Darlington, DL1 5PT Telephone: (01325) 489999 Text: 07624 818 780 Minicom: (01325) 254061 Fax: (01325) 488188 Website: www.darlingtondisability.org Darlington Association on Disability (DAD) was established in 1986 as a voluntary and charitable organisation led by disabled people. It promotes independence and choice and supports disabled people and carers. Services provided include advice and information on: Language interpretation and translation services Advice on health issues Mobility Living independently Personal safety Legal rights Carers information Money matters Housing and adaptations Personal relationships Education. 2 www.darlington.gov.uk/domesticviolence
Darlington Borough Council's Adult Services Address: Central House, Gladstone Street, Darlington Telephone: (01325) 346200 Adult Services help people to live as independently as possible, by providing assistance for older people, carers, and people with a physical or sensory impairment, a learning disability or a mental health need. Adult Services work with the following organisations to provide services: Health staff Voluntary and independent organisations Housing Safety/care planning. Darlington Borough Council s Children s Social Care Address: Central House, Gladstone Street, Darlington Telephone: (01325) 346200 Darlington Council s Children s Social Care Service ensures that children and young people live in a secure, stable and safe environment. It is part of the Councils Children s Services Department. Behaviour management Advice and training Home Safety Advice on managing money Working with other agencies to support young people Darlington Borough Council s Housing Department Address: Town Hall, Feethams, Darlington Telephone: (01325) 380651 Darlington Council s Housing Department provides services to residents in the public and private housing sectors. Helping people to stay in their homes Accommodation for people with disabilities Support for those with mental health and substance misuse Supported tenancy scheme Housing options Tenancy enforcement Housing support Drop-in service Mediation Lists of landlords and housing associations. Darlington Refuge Telephone: (01325) 364486 E-mail: familyhelp@btconnect.com Website: www.darlingtonrefuge.org.uk Family Help organisation provide a holistic package of support including refuge accommodation for single women and women with children, a confidential help-line for all genders, advocacy, options, information, signposting, counselling and outreach support to past clients. Emotional and practical support is given to the client to empower them so they can make informed choices and find appropriate routes to safety. 24-hour service, 365 days a year www.darlington.gov.uk/domesticviolence 3
First Stop Darlington Address: Tubwell Row, Darlington Telephone: (01325) 254463 First Stop Darlington is a local charity working with people who are homeless, or at risk of becoming homeless. Services Provided: Free laundry and shower facilities Counselling for relationship problems, drug and alcohol issues Free telephone and internet access Help to fill out forms Private landlords list Hostel and bed and breakfast accommodation lists Regularly updated list of local job vacancies supplied by Job Centre Plus Health advice Activity Support Project. Gay Advice Darlington (GADD) Address: The Gay Centre, 9 Duke Street, Darlington Telephone: (01325) 355551 Gay Advice Darlington is committed to supporting gay people, by improving and promoting knowledge and awareness. It aims to relieve mental and emotional crises suffered by persons who are homosexual, bisexual or in doubt about their sexuality, as well as supporting their friends, relatives and partners. Youth support group Women s group Training Drop-in groups Volunteer training program. Mind Address: St Hilda s House, 11 Borough Road, Darlington Telephone: (01325) 283169 Darlington Mind is a charity dedicated to promoting and preserving good mental health and tackling isolation, which can result from mental distress. Support workers help people experiencing emotional or mental distress. Counselling Personal development courses Therapeutic activities Exercise and Healthy Living Group Drop-in sessions Housing support service Arts and crafts activities Help with education and employment. 4 www.darlington.gov.uk/domesticviolence
The Mobile advice Co-operative The co-operative is available at the following centres and times for drop in advice and information: Tuesday 12.30-2.30 pm Dodmire Children s Centre Wednesday 10-12pm Mcnay Street Children s Centre Wednesday 12.30-2.30pm Skerne Park children s Centre Thursday 9.30-11.30am Mount Pleasant Children s Centre National Domestic Violence freephone helpline Telephone: 0808 2000 247 The freephone, 24-hour National Domestic Violence Helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English and a service for callers who are deaf, or hard of hearing, are available. The National Probation Service The National Probation Service is a law enforcement agency and public authority. Officers work with offenders, to supervise them in programmes aimed at reducing re-offending. Protecting the public Reducing re-offending Rehabilitation of offenders Ensuring the proper punishment of offenders. NECA Darlington Drug and Alcohol Service Telephone: 01325 267230 Website: www.neca.co.uk This service is available to anyone aged 18 or over who is registered with a general practitioner in Darlington or resides within the borough. We are open Monday to Friday; 9:00am - 4:30pm. The service is open access and people can walk in for advice or an assessment during the opening hours, or ring to request an appointment time. The service also accepts referrals from GP s and other professionals. Our team of specialist clinical and non-clinical staff offer a dedicated recovery focussed approach to treatment by providing;- advice and education on drug and alcohol misuse - specialist prescribing - harm reduction service - one to one support - group work - assessment for detoxification and residential rehabilitation - relapse prevention - counselling - complimentary therapies - aftercare and support - carer's assessments. www.darlington.gov.uk/domesticviolence 5
NHS Services Call 999 for emergency medical attention. Call 111 when you need medical help fast, but it isn t a 999 emergency. Call NHS Direct 0845 4647 to obtain details of your nearest local health services, and confidential information and advice on health conditions NHS professionals can provide help and support to those affected by domestic abuse. Police Safeguarding Team Services in Darlington include: Alcohol & Substance Misuse Services Community Nursing Contraceptive and Sexual Health Services Dentists GP services Health Visiting Mental Health Services Pharmacies School Nursing Smoking Cessation Walk in centre Address: Darlington Police Station,St Cuthbert s Way, Darlington Telephone: 101 The unit investigates crimes of domestic abuse and aims to reduce the risk of repeat incidents, or serious harm to victims. It also aims to bring abusers to justice. Officers work closely with other agencies to ensure victims are supported. Investigate incidents of domestic abuse Support victims Implement safety measures in the home. Rape and Sexual Abuse Counselling Centre (RSACC) Telephone: (01325) 354119 (Business) or 369933 (Support Line) RSACC is a charity which provides free & confidential specialist counselling and listening support to women and girls (over the age of 13) who have been raped and/or sexually abused as well as those who have or are experiencing domestic abuse. Face-to-face counselling Listening support Telephone support-line available 4 evenings a week Support for non-abusing partners or relatives Information and sign posting to other agencies Freedom Programme External Training RSACC also provide the counselling within the SARC www.rsacc-thecentre.org.uk Respect Telephone: National 0808 802 4040 Samaritans Telephone 01325 465 465 (Darlington) or National 08457 90 90 90 Offers 24 hour helpline, 365 days, face to face, e-mail and text help. 6 www.darlington.gov.uk/domesticviolence
Sanctuary Supported Living Website: www.sanctuary-housing.co.uk Address: Ashfield Court East, Raby Street, Darlington Telephone: (01325) 463141 Helpline: 01325 283226 Email: DarlingtonDAS@sanctuaryhousing.co.uk The Service provides support to clients who have/are experiencing Domestic Abuse. We offer a structured package of support tailored to the needs of the Individual Client. This includes: Housing Issues Support to obtain Legal Advice/Orders Financial advice/benefits Support through the court process Sign Posting Drop in Facility Emotional Support Awareness around Domestic Abuse Confidence Building The Service is able to support a client for up to 1 year and the service is confidential. We also have a Children s Worker within the service to provide support to Children who have witnessed Domestic Abuse. Sexual Assault Referral Centre Address: Park Place, Darlington Telephone: (0191) 3018554 The Sexual Assault Referral Centre (SARC) specialises in health care, police services and agency referrals for women and men who have experienced sexual assault. Risk assessment and safety planning Physical examination and treatment for physical injuries Collection of forensic evidence Counselling Testing and preventive treatment for possible sexually transmitted infections Referral to community agencies Fortnightly clinic for victims of sexual crime Sexual health screening Support with court processes Help with practical issues (eg housing, signposting /referring to other appropriate services such as mental health, drug / alcohol intervention etc) (either police referrals or nonpolice referrals). Victim Support Telephone: 0191 2810 491 Mon - Fri 8am - 8pm Sat 9am - 5pm Darlington Victim Support is a charity, offering free, confidential support and information to anyone affected by crime. Our staff and volunteers are specially trained to give information, practical help and emotional support to people who have been threatened or abused. Victims are usually put in touch with us by the police but you can contact us directly, whether or not you want to report the crime to the police and regardless of when it happened. We ll help you, whatever the decision you make. www.darlington.gov.uk/domesticviolence 7
www.darlington.gov.uk/domesticabuse Darlington Crime and Disorder Reduction Partnership dpeo0105