PARTNER HANDBOOK Version 2.0
TRUBE We believe in making fitness convenient and provide the best solutions for our trainers & clients to lead an active life. Within 24 hours of being on board; we will give you access to clients and provide you with the flexibility to accept session requests that fit around your life and schedule.
SERVICE PROVIDER BENEFITS Additional income and automatic lead generation- Gain access to paying clients, no need for marketing and lead generation Flexibility - Decide when you want to work and set your availibilty No expensive studio or gym rental fees. Attractive base rate Increase your earning potential _ Ability to apply surcharge based on engagement with the platform No sign-up fees, simply purchase a starter pack and you re ready to go. Continual Professional Development: We offer seminars to help you build skills and knowledge Automatic bi-weekly payments
DO YOU HAVE WHAT IT TAKES? Experienced & Knowledgeable - At least Level 3 and have an insurance that covers your training outside of the gym Great Communication skills - Understand the client's goals & limitations Good People Skills - Relate & Engage Motivated and passionate about fitness Responsive and engaged - Regularly propose and manage sessions request Creative - Goals orientated, with stimulating workouts and programs Best of the best - Keep on top of fitness trends and expand your skill set Supportive - Offer advice to clients outside of sessions Willing to travel - You like the idea of being your own boss and appreciate being a mobile Personal Trainer
TRUBE EQUIPMENT Every TruBe trainer gets a basic starter pack: TruBe backpack, yoga mat and a foam roller. Busy Trainer Kit: TruBe uniform, Suspension Trainer, 1x Resistance Tube. Super Busy Trainer Kit: Suspension Trainer, Resistance Tubes and a 4.5kg sand bell weight. TRUBE UNIFORM http://laain.co.uk/ Female Uniform = 78 Male Uniform = 74 Female Top = 35 Male Top = 35 Female Leggings = 45 Male Shorts = 40 TRUBE BASIC PACK 1 x TruBe yoga mat 1 x TruBe backpack 1 x Foam Roller Total cost = 35 TRUBE EQUIPMENT PACK 1 x TruBe yoga mat 1 x TruBe backpack 1 x TruBe entire uniform 1 x Foam Roller Total cost = 115 If you would like to purchase something additional please email: operations@trubeapp.com.
WORKOUT STRUCTURE & PROTOCOL
TRUBE WORKOUT STRUCTURE The overall workout structure is paramount - it consists of: Introduction, Warm up, The actual workout, Cool down and Breathing. You can find workout examples in our exercise library - the examples are designed to suit the time and needs of client. They also include progressions for different fitness levels. INTRODUCTION Consist of initial set up, welcome, workout overview, benefits and safety. WARM UP Offer 5 warm up exercises performed in succession each for 1 minute as preparation for the main workout, including mobilisers. THE WORKOUT 50 minutes duration, and varying arrangement of sets and time under tension between different streams, depending on the focus and goal of the workout. This can also include a finisher. COOL DOWN AND BREATHING The cool down stretches/ mobilisation and breathing actions for major muscles, allow participants to transition back to the day s activities. As with Mobilisers, you find examples of stretches and combinations in the exercise library.
TRUBE SESSION PROTOCOL BEFORE YOU ARRIVE Check that your equipment pack is ready & clean. Read up on your client s history, previous sessions and notes to familiarise yourself. Introduce yourself to the client beforehand via text. ARRIVAL & SETUP Arrive 5 minutes before the session commences. Always greet the client by his/her first name and introduce yourself verbally. Set up the equipment and make space in the designated workout area. Remember to respect your workout environment - park - home - office. WARM UP Reaffirm your clients session type & intensity; Ask for goals and if they have any injuries you need to be aware. Ask your client if they have had a TruBe session before? ( or check history) refer to client history. If they say Yes, get started. If they say No, walk them through the session: Warm up, Workout, Cool down & Stretch structure. Let them know if they don t feel comfortable with any of the exercises, that you can offer a regression or an alternative exercise. Check with your client when they last ate & if they are sufficiently hydrated before you commence the workout.
CONT D WORKOUT Keep your client motivated & inspired throughout the session. F I R E - Fun, Information, Results & Engagement Listen to the client and make sure they feel good during the session Pay attention to breathing and posture technique - clients COOL DOWN Stretching. Ask for feedback & answer any questions they may have. Warn your clients about DOMS (delayed onset muscle soreness) and how to recover Hydrate, replenish fuel with whole foods. Follow our social channels for tips on training & recovering Talk them through how client will be rated and book next session OTHER Don t use your phone during the session for private matters. Ensure you conduct yourself in a diplomatic and polite manner. Keep the conversation professional. Respect the privacy of your client. Ask client to rate the session on the App Store.
CANCELLATION POLICY USER 0% charge - cancelling within grace period of 5 mins 100% charge - cancellation from 12 hours before the start of the session PARTNER 3-star rating applied - cancelling more than 24 hours before session start 2-star rating applied - cancelling more than 12 hours before session start 1-star rating - cancelling within 12 hours before session start Please notify TruBe about any cancellation and provide and explanation. Also notify TruBe of any modification. CONTACT DETAILS operations@trubeapp.com or saskia.schuck@trubeapp.com
DO S & DON TS
DO S & DON TS PROFESSIONALISM Bring all appropriate equipment - also think about offering variety ( link to trube equipment page) Be respectful to client s environment, and when you need to touch client- get permission beforehand Do ensure you use antiperspirant deodorant (reword) Do wipe down your yoga mat after each client (use antibacterial wipe) Set your correct availability and stay on top of it Be responsive- propose quickly; often the trainer who proposes first gets the client Don t chew gum during session Don t tell client about private life- keep it professional PUNCTUALITY Always give yourself enough travel time to plan for unexpected transport delays. Contact the client/ office if you are going to be late or in case of a problem Arrive 5 minutes before your session
CONT D DRESS CODE Do wear TruBe uniform & black clothing Clean, Tidy, professional, presentable and functional- you want to show the best version of yourself Do ensure your shoes are clean (if you have wet shoes, take them of ) No large branded gym logos or accessories No crop tops or provocative clothing Don t wear sweaty workout gear SECURITY Be aware of your surroundings and exists in case of emergency Start and Stop the session If you feel uncomfortable or in danger and contact the office immediately. Stop the session if your client is intoxicated, threatening or seems to have used substances.
TOP TRAINER
HOW TO BECOME A TOP TRAINER Extraordinary trainers who meet these benchmarks have the prestigious Top Trainer badge next to their name and in their profile. Increase their earning potential - Top Trainers are able to apply a surcharge to their booking. For further details, go to: http://trubeapp.com/trainers/faq/ HIGH RESPONSE RATE Top Trainers have a high response time and responds to request quickly COMMITMENT Top Trainers have completed 100 sessions on TruBe 5-STAR RATINGS Top Trainers receive consistently high rating and have an average of 4.85 stars ENGAGEMENT Top Trainers should be engaged with the platform, actively propose for sessions with good availability
OUR STORY SO FAR
KEY MILESTONES 2,000 sessions delivered monthly Full launch in January 2016 20,000 booking requests Soft-launched ios app in April 2015 Over 16,000 registered users 3% conversion rate to a TruPlan subscriber Iterated and improved based on feedback
PARTNER & CLIENT TESTIMONIALS Thank you TruBe, I wish you are around forever! One of the best training sessions ever! Caring, really great trainer and fun. Thank you!! It s pretty simple, I was looking to make the transition to a self employed Personal Trainer to grow my income and independence, I now deliver around 20 sessions per week. Josh, Personal Trainer & Kickboxing Trainer I quit Equinox to train exclusively with you. So easy to use, and my trainer was world class. I m really Ive had a chance to be a part of the TruBe team, I have picked up many new clients. I also stopped paying rent at the gym, as I understood how much better it was to a mobile PT in London. Eliza, Personal Trainer
YOUR TRUBE TEAM DARIA KANTOR Director & Chief Executive Officer VLADIMIR KANTOR Director & Owner JONATHAN CHONG Chief Technology Officer SASKIA SCHUCK Operations Manager Your main point of contact is Saskia (Email: saskia.schuck@trubeapp.com). Please get in contact with her if you have any queries
SEMINARS & WORKSHOP At TruBe, we want to ensure that our trainers are given the opportunity to grow and further their career, as such we run various seminars and workshops throughout the year. We have some exciting seminars & workshops planned for 2017. FOLLOW US ON: /trubeapp @trubeapp @trubeapp