Salaried Dental Service - Friends and Family Test - Oct-15 to Jan-16

Salaried Dental Service - Friends and Family Test - Oct-15 to Jan-16 Adult FFT card question: We would like you to think about your recent experiences of our service. How are you to recommend our service to friends and family if they needed similar care or treatment? Response options:, Likely, Neither nor un, Un, un, Don t know. Children and young person s FFT card question: Would you tell your friends and family that this is a good service to come to? Quantitative Results The Friends and Family Test (FFT) score is calculated as outlined in the NHS England guidance issued in Oct-14. The calculation is as follows: Would recommend percentage is calculated as follows: + Likely (Yes) + Likely + Neither nor un +Un + un + Don t know (Yes + Maybe + No + Don t know) X100 Would not recommend percentage is calculated as follows: un + un (No) + Likely + Neither nor un +Un + un + Don t know (Yes + Maybe + No + Don t know) X100 The Trust s target score is 75%. Responses Would recommend Would not recommend Neither nor un to recommend / Don t know No. % % % Oct-15 118 98.3 0.8 0.8 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 1/39

Nov-15 120 91.7 0.8 7.5 Dec-15 No data No data No data No data Jan-16 101 98.0 0.0 2.0 Qualitative Feedback - Oct-15 (Note: The children and young person s Friends and Family Test card wording is highlighted below) Location Friends and Family Test Response Children and young person s FFT card completed by: Patient Parent / guardian / carer Please can you tell us the main reason for the response you have given? Would you mind telling us why you gave that answer? What do you think was good about your visit? Have you any suggestions for ways we can improve the service you have received? What could we have done better? Gender Age Ethnicity Please tick this box if you DO NOT wish your. Please tick this box if you DO NOT wish your answers ever to be. 1 Barnstaple 2 Barnstaple 3 Barnstaple 4 Barnstaple Good. No it s fine. Male 36-45 My dentist was Female 26-35 lovely! The dentist was very 36-45 friendly & informative. Made me feel very relaxed. Brilliant, very understanding. None. Female over Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 2/39

5 Barnstaple 6 Barnstaple 7 Barnstaple 8 Barnstaple 9 Barnstaple 10 Barnstaple 11 Barnstaple 12 Barnstaple I found the dentist we visited with my daughter extremely nice. Female 36-45 Helpful & efficient. Female 16-25 Friendly, helpful, More regular Female 56- professional, appointments. informative. helpful, welcoming, explaining procedures, outcomes etc. Full understanding of my son's condition and medical needs. Very reassuring with my son and putting him at ease. Friendly dentist, very good with children. Friendly. Give full explanations. Helpful, made me feel at ease when I was very nervous. Very quick & everyone was nice. Everybody really friendly & good with my 4-year old who was worried about N/A. Female 46-55 Female 16-25 Female 46-55 Male under 16 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 3/39

13 Barnstaple 14 Barnstaple 15 Barnstaple 16 Barnstaple 17 Barnstaple 18 Barnstaple 19 Barnstaple 20 Barnstaple seeing the dentist initially. Very helpful, friendly & throughout treatment. Kind & helpful staff. Dealt with issues quickly & sensitively. Lovely reception staff. Very good service. Friendly reception staff did all they could to help us get an appointment. Friendly dental nurse and a very nice, kind and caring dentist. Female 36-45 Male under 16 over Male 16-25 Male under 16 Brill. 26-35 The most tolerable, understanding people I've ever had the pleasure to meet. Very good, very Male over quick, and no waiting for appointment. Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 4/39

21 Barnstaple 22 Barnstaple 23 Barnstaple 24 Barnstaple 25 Barnstaple 26 Barnstaple 27 Barnstaple 28 Barnstaple Super kind - very patient. Very professional team. Superb!!! Receptionist was very kind + welcoming. Because they are trying save my teeth. Really fantastic with my little boy today! Very little waiting time too. You are really, really friendly!!! No. Female under 16 Female Female 16-25 Other ethnic group 100%. over Friendly staff. Lovely dentist. Female under 16 I had an extreme All staff I found Male 46-55 toothache and this lovely. surgery kindly sorted me out. Thanks. Female 46-55 Very friendly and No. Male 26-35 helpful. Friendly service. Male under 16 29 Barnstaple 30 Barnstaple 31 Barnstaple 32 Barnstaple Because she's really Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 5/39

33 Barnstaple 34 Barnstaple 35 Barnstaple 36 Barnstaple 37 Barnstaple 38 Barnstaple nice and she calmed me down when I was upset. Staff really friendly + Female 26-35 helpful. Very good service. Female 56- Welcoming staff, very friendly and efficient. Very friendly staff, excellent. Good service, happy faces, pain-free. Female 26-35 39 Barnstaple Likely Been a good experience. Female 36-45 40 Barnstaple Likely Male under 16 41 Barnstaple Likely Nicer here than WDP. 42 Barnstaple Likely Very friendly within their job. 43 Barnstaple Likely We have seen the dentist once. Care & attention was good & treatment is needed. Male Female under 16 26-35 Not as yet. Female 46-55 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 6/39

44 Barnstaple Likely Female 26-35 45 Barnstaple Likely Female 26-35 46 Barnstaple 16-25 un 47 RD&E 48 RD&E 49 RD&E 50 RD&E 51 RD&E 52 RD&E 53 RD&E Fun for kids. N/A. Female over The lady on the Female 36-45 telephone was very helpful and managed to get us an appointment very quickly. Quick service. Get what I need do in quick response. Very friendly. Very friendly & helpful. Treat my son with respect & give him time to process what is being done. Excellent. Dentist was amazing, really put me at ease, so quick and made less scared of 26-35 Male 26-35 Female 36-45 Female 36-45 Mixed / Multiple ethnic groups Female 26-35 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 7/39

54 RD&E 55 RD&E 56 RD&E 57 RD&E 58 RD&E 59 RD&E 60 RD&E 61 RD&E 62 RD&E 63 RD&E dentists. Friendly staff, clean waiting room, polite dentist. Female 16-25 Asian / Asian 46-55 Exceptional staff. Female 46-55 Friendly service + Female 26-35 great advice, wasn't rushed. Helpful and friendly reception. Caring staff. On Time!! - No waiting! The service & treatment was first class. The treatment was very good. Polite & professional. I received a brilliant service. Every single one of the staff were friendly and helpful. I was treated quickly and effectively. None that I can think of. Male Male over over Male over Female 26-35 Male 16-25 Male 16-25 64 RD&E Service was very Male 26-35 Other Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 8/39

friendly. ethnic group Female 16-25 RD&E 66 RD&E 67 RD&E 68 RD&E 69 RD&E 70 RD&E 71 RD&E 72 RD&E Prompt + thorough. Patient has additional needs. All staff have shown good understanding of this. I have received new dentures from your dentist Mr B.D. at your clinic 28.9.15. My last 2 dentists could not even take the impressions for Would it be possible to have a time kept for urgent cases only as one poor lad was there the same day as me as an emergency. He came Female 16-25 Other ethnic group Male over Male 46-55 Male 26-35 Female over Female 36-45 Female over Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 9/39

73 RD&E 74 RD&E 75 RD&E 76 RD&E 77 RD&E 78 RD&E 79 RD&E 80 RD&E me as I have a tremor. He was fantastic & very patient. He made me feel at ease the whole time. A first class dentist in every way. Please convey my appreciation. Caring staff / friendly. Quick service. Good communication on what was happening. Dental abscess Thanks. It s an expert service that cannot be undertaken by a dentist. It s about preserving teeth that might otherwise be lost. Explained accurately & sensitively. Good treatment. Pleasant staff. Fast, efficient, friendly service. The dentist & all staff were extremely at 10.45am & was not called in until 12.30pm when all appointments had been seen to. I could tell he was getting very stressed. I was called at the same time. Really good service. Thank you. Ditch the radio in the waiting room. Male 26-35 Female 26-35 Female 16-25 Male 56-56- Female 46-55 Male 36-45 No - all was perfect. Female 26-35 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 10/39

81 RD&E 82 RD&E 83 RD&E 84 RD&E 85 RD&E 86 RD&E 87 RD&E 88 RD&E helpful & kind, they explained all to my 10yr old son which put him at ease, I was more than impressed!! A very efficient, v. professional service with all staff very pleasant, v. knowledgeable. Very informative and efficient! Very polite and explained what was happening - made me feel at ease. Nice service. For an appointment quickly - was on time. A nice, friendly atmosphere, supportive and kind 46-55 Male 26-35 Male under 16 Male 26-35 36-45 It's great as it is. Female 36-45 Other ethnic group Not really. Female over Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 11/39

89 RD&E 90 RD&E 91 RD&E 92 RD&E 93 RD&E 94 RD&E 95 RD&E 96 RD&E 97 RD&E 98 RD&E 99 RD&E attitude. Friendly staff & care was 100%. On time, friendly, efficient. J. and the team were fantastic! Made me feel calm and explained everything perfectly. In and out in 10 minutes too. Thank you. Always excellent treatment for J. Friendly, prompt service. Everyone very helpful and couldn't do enough to help. Everyone very helpful and pleasant. As you walk in it s warm, welcoming and there is a very relaxing feel in the Keep up your fabulous service. 5- star service. No, I think it s a perfect set up! Just WISH I could have my treatment here!! Female over Male 46-55 Male 26-35 Female 16-25 Male 26-35 Female 16-25 Male 16-25 over 56- Black / African / Caribbean / Black Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 12/39

100 RD&E 101 RD&E 102 RD&E 103 RD&E 104 RD&E 105 RD&E 106 RD&E 107 RD&E Likely Likely unit and that feeling radiates in the staff. Can I please have a dentist here? Thank you. The service was excellent. The dentist explained everything to me. Treatment was delivered in a highly professional way and information received was most helpful. Short waiting time. Very friendly. Thank you. Male 26-35 Male 26-35 Likely Always try to help. Female 36-45 Likely Female 26-35 Likely Very friendly and None. 46-55 explained the process. Likely Female 16-25 Likely Not horrendous wait (30mins) and professional reassurance of problem that was clear and helpful. Better magazines e.g. Psychology Today or New Scientist. Don't need to be kept up-todate then! Female 16-25 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 13/39

108 RD&E 109 RD&E 110 RD&E 111 RD&E 112 RD&E 113 RD&E 114 RD&E 115 RD&E 116 RD&E 117 Tiverton Community Hospital 118 Tiverton Community Hospital Likely Likely Quick response to request for emergency appointment. Lovely manner from dentist, receptionist + nurses. Female 36-45 Likely Friendly staff. Male 16-25 Likely A quick, friendly Male 46-55 response. Likely My problem was Male 46-55 satisfactorily dealt with. Likely Female 36-45 Likely Female 46-55 Likely Female 26-35 Neither nor un Male over Great service! Male under 16 It's so easy to get a wheelchair into the clinic & the Male 46-55 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 14/39

apparatus seem more adaptable to someone in a wheelchair. Qualitative Feedback - Nov-15 (Note: The children and young person s Friends and Family Test card wording is highlighted below) Location Friends and Family Test Response Children and young person s FFT card completed by: Patient Parent / guardian / carer Please can you tell us the main reason for the response you have given? Would you mind telling us why you gave that answer? What do you think was good about your visit? Have you any suggestions for ways we can improve the service you have received? What could we have done better? Gender Age Ethnicity Please tick this box if you DO NOT wish your. Please tick this box if you DO NOT wish your answers ever to be. 1 Barnstaple 2 Barnstaple 3 Barnstaple Because the people were really friendly and told me that they wouldn't make me do anything I wouldn't want to do. The people were really nice. A bit of a wait but the nurse and dentist were lovely. Very helpful and accommodating. Nice staff, very I'm not sure. Female under 16 Female 16-25 Male 26-35 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 15/39

4 Barnstaple 5 Barnstaple 6 Barnstaple friendly. Very helpful, friendly, informative and reassuring. Very patient, understanding staff which helps individuals with additional needs feel relaxed and safe. The dentist D. and nurse R. were brilliant with my 7- year old who has certain SENs. Very happy! 7 Barnstaple Likely Very polite and efficient. Very patient and Better parking. A lick of paint. More toys. Male 16-25 Female 46-55 Male under 16 Female 36-45 considerate dentist. 8 Barnstaple Likely Male 26-35 9 Barnstaple Neither nor un 11 Barnstaple Yes Parent / guardian / carer 12 Barnstaple Yes Because they are friendly and make us Missing school + stickers. Needed in Bideford. 26-35 Nothing. It was a friendly + Male 6-8 Male 6-8 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 16/39

feel comfortable. 13 Barnstaple Yes Patient You are all very kind. J. talks to you about what's going to happen. 10 Barnstaple Maybe Dentist was nice and friendly and May is my birthday. 14 RD&E 15 RD&E 16 RD&E 17 RD&E 18 RD&E 19 RD&E I think he was amazing. I didn't feel a thing. Thank you. Went well for first visit. comfortable and the boys enjoyed coming here. Nothing, your perfect!! Female 9-11 TV on to watch. Male 9-11 Quick and helpful. Female Polite and Female 46-55 professional staff. Reliable, affordable, N/A. Female 26-35 service. Friendly, efficient, More recent Male 56- pain-free! Explained magazines / everything clearly newspapers. and repeated when necessary. Very friendly, explained everything. 36-45 20 RD&E Very friendly & helpful staff. 21 RD&E Friendly, helpful staff Male 36-45 + good service. 22 RD&E Male over 23 RD&E Very friendly, made Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 17/39

me feel at ease. 24 RD&E 25 RD&E 26 RD&E 27 RD&E 28 RD&E 29 RD&E 30 RD&E 31 RD&E 32 RD&E 33 RD&E 34 RD&E Great communication, seen quickly. The surgeon and staff made me feel completely at ease! I was seen swiftly, but primary reason being that the dentist was very friendly & considerate & I generally felt very looked after during my visit. Thanks a lot. Fast, efficient and amazing service. Female 26-35 No. Male 26-35 N/A. Male 26-35 No. Male 26-35 Good service. Male 16-25 Quick, efficient, good No. Male 56- explanations. 46-55 Female 26-35 The dentist was very 56- nice and reassuring. N., S. and L. were EXCEPTIONAL. The Male 46-55 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 18/39

35 RD&E 36 RD&E 37 RD&E 38 RD&E 39 RD&E 40 RD&E 41 RD&E 42 RD&E 43 RD&E 44 RD&E best NHS service I have ever had. Very friendly. Female 46-55 Top service / painfree! Male 26-35 Really helpful and Male 46-55 explained everything really well and made me feel comfortable. Male 36-45 Lovely, friendly staff. Female 26-35 Other ethnic group Help me loads with 16-25 pain. Friendly and professional service provided. Happy & friendly staff. Friendly, helpful staff who got me an appointment within 2 hours! Very kind, explained everything and made it a very calm nonjudgemental place. Female 26-35 Male 26-35 Female 16-25 45 RD&E Male 26-35 Asian / Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 19/39

Asian 46 RD&E 47 RD&E 48 RD&E 49 RD&E 50 RD&E 51 RD&E 52 RD&E 53 RD&E 54 RD&E 55 RD&E Very kind to a very nervous person. Fast, efficient, caring. Excellent dentist, no pain, would highly recommend. You cannot get better. Very good. Gloomy waiting room. Would be good to be given an estimate of current waiting time. Male 56- Male 56- Male 46-55 Friendly, helpful. Male 36-45 Male 26-35 A most friendly It cannot be much Male over service and helpful in improved in any every way. way. Lovely new dentist D. I was really quite relaxed! Male Female 16-25 Female Toothache. Male 46-55 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 20/39

56 RD&E 57 RD&E 58 RD&E 59 RD&E 60 RD&E 61 RD&E Very helpful. Made my son feel better. Explained everything as he was going along. Put his mind at rest. Efficient, good service, friendly. Friendly staff. On time & prompt. Very clean facilities. Excellent organisation. High efficiency. Very friendly, efficient service. Dentist took time to explain x-ray. Options & examine jaw, which own dentist hadn't. Because of the high standards of service I have received. Get more staff like the excellent staff you already have. Male under 16 Female 16-25 Male 26-35 Mixed / Multiple ethnic groups Female 26-35 Male 56- Female 36-45 62 RD&E They were so nice, would come again. Female over 63 RD&E Everything went well. 64 RD&E Female 56- Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 21/39

RD&E Female 46-55 66 RD&E helpful Just being on time. over consultant and staff. 67 RD&E Male over 68 RD&E Professional care Female 36-45 and attention received. Thank you 69 RD&E 70 RD&E 71 RD&E 72 RD&E very much. Very friendly and efficient. Very well-explained regarding future treatment. The need for more dentists is a must, we got an appointment but did not realise till we got here it is a walk-in service. Good service here but please more dentists - not one in Exeter taking on more patients so sad. Male 56- Male 26-35 Male 46-55 73 RD&E Likely Made me feel very at None. Female 46-55 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 22/39

ease. Likely You are good and No, you do a good Female 26-35 provide a good job & are so helpful. service & you are a great help with my teeth. 74 RD&E 75 RD&E 76 RD&E 77 RD&E 78 RD&E 79 RD&E 80 RD&E 81 RD&E 82 RD&E Likely Very good treatment & relationship with worried & frightened children. Female 36-45 Likely Male 46-55 Likely Male 46-55 Likely Staff are lovely. Get all the Female 26-35 information you need before letting the patient come in. Likely Female under 16 Likely Get seen quickly, given solution, treatment a little aggressive, quite painful. Likely Male 16-25 Likely Quick response on phone - got an appointment immediately. Male 36-45 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 23/39

83 RD&E 84 RD&E 85 RD&E 86 RD&E 87 RD&E 88 RD&E 89 RD&E 90 RD&E Neither nor un Yes Parent / guardian / carer X-ray MIC broken. New appt. needed 3hours wasted. Very understanding and patient. Less of a waiting time. Female over Male 12-15 Yes Female 12-15 Yes Parent / guardian / carer Yes Parent / guardian / carer Because they told me what was going to happen before they did it and because it could have hurt more than it did. S. made O. feel at ease. Yes Patient Because I got a sticker and wore sunglasses. Looking at my teeth was good. Yes Because they was They told me what was going to happen, which made it less scary and made me braver, and they gave me a sticker! He got taught how to brush properly. Mum says it was good that we didn't wait long & appointment was right on-time! Anything to make it hurt a bit less! Would of been better if machine was working but can't be helped. Female 6-8 Male 6-8 Female under 6 Male 6-8 nice. Yes Male 12-15 91 RD&E Yes Quick. Male under Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 24/39

6 92 RD&E Yes Because no treatment needed after all. I didn't need any treatment. BRUSH MY TEETH BETTER. 9-11 Mixed / Multiple ethnic 93 RD&E 94 RD&E 95 RD&E 96 RD&E 97 RD&E 98 RD&E 99 RD&E 100 RD&E Yes Really kind and helpful. Kind, helpful, gave good advice and information. Yes Patient Amazing! Caring, understanding, did not make me feel inadequate. Yes Yes Parent / guardian / carer Staff were really lovely and made her feel very relaxed. Because never had a problem here and treat young children well. Yes Patient Because the dentist made me feel safe and she was very nice. Yes Good dentist, nice nurses. Yes Patient Friendly and they made me laugh. Yes Welcoming, friendly. A. felt comfortable playing while waiting. Nothing. Thank you so much. groups Male 12-15 Male Male under 6 Quick & easy. 6-8 They taught me Nothing. Female 9-11 how to brush my teeth. 101 RD&E Yes Friendly, caring Friendly.? Female 12-15 Female under 6 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 25/39

helpful. 102 RD&E Yes The dentist was very good, kind and understanding as I was very nervous. I will look forward to my next visit! 103 RD&E 104 RD&E 105 RD&E 106 RD&E 107 RD&E 108 RD&E 109 RD&E 110 RD&E 111 RD&E Yes Patient Because he is nice and he did a good job. Yes Patient Because the ladies Yes Parent / guardian / carer Yes Parent / guardian / carer were really nice. I would tell my friends it is good to go to the dentist. You need to look after you teeth. That it didn't hurt. Female 9-11 Other ethnic group To save my teeth. Nothing. Female 6-8 Female 6-8 I enjoy the visit. The dentist talk through everything with me which it help me to know what is going to happen. Female 9-11 Maybe Service good, wait was very long. Shorter wait. 6-8 Maybe Patient Because very Female 9-11 nervous of dentists. Maybe Sometime I like it. She know what's 12-15 wrong. Maybe I was nervous and Fine.??? Male 9-11 confused. Maybe Patient Because some of my That now I know Not really - even Male 9-11 friends live far away, how to brush my thanks. so they maybe not teeth in different Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 26/39

112 RD&E 113 RD&E 114 Tiverton Community Hospital 115 Tiverton Community Hospital 116 Tiverton Community Hospital 117 Tiverton Community Hospital 118 Tiverton Community Hospital Maybe Parent / guardian / carer be able to come here. ways. Male 6-8 No Patient 6-8 Amazing, quick & efficient - the whole process. And brilliant & quick & painless treatment with friendly & excellent staff. Put at ease here - lovely dentist. Excellent service in an emergency. Very good with my child making her feel at ease. Throughout gave good communication as and what they were Not really - it was excellent. Female 46-55 Male 56- over Female 36-45 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 27/39

119 Tiverton Community Hospital 120 Tiverton Community Hospital Likely Likely doing both to child and parent. Friendly, and simply informative. The dentist was really nice. N/A. Male 16-25 Male 16-25 Qualitative Feedback - Jan-16 (Note: The children and young person s Friends and Family Test card wording is highlighted below) Location Friends and Family Test Response Children and young person s FFT card completed by: Patient Parent / guardian / carer Please can you tell us the main reason for the response you have given? Would you mind telling us why you gave that answer? What do you think was good about your visit? Have you any suggestions for ways we can improve the service you have received? What could we have done better? Gender Age Ethnicity Please tick this box if you DO NOT wish your. Please tick this box if you DO NOT wish your answers ever to be. 1 Barnstaple 2 Barnstaple Lovely staff, quick appointment time. Great for people stuck in a sticky situation. Female 16-25 No. Female 26-35 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 28/39

3 Barnstaple 4 Barnstaple 5 Barnstaple 6 Barnstaple 7 Barnstaple 8 Barnstaple 9 Barnstaple 11 Barnstaple Very pleasant people. Thank you! The dentist Dr D. was very good with my daughter and she is normally scared to go the dentist. Amazing care & consideration to the patient. Treatment is excellent. A. is very patient & explains to my daughter in language she understands. Friendly, helpful and accommodating. Having a huge phobia, the ladies I saw were amazing. Thank you. Friendly. Very helpful and couldn't do enough to help. Thank you. Very understanding of my daughter s nervousness. Took her treatment step by step. Male Female Female over under 16 Female 36-45 None - excellent. Female over Female 36-45 No, perfect. 26-35 12 Barnstaple After looking for help Male 36-45 Female Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 29/39

13 Barnstaple 10 Barnstaple 14 Barnstaple 15 Barnstaple 16 Barnstaple 17 Barnstaple 18 Barnstaple 19 Barnstaple this was not looking good until I got in touch and the staff have been very helpful and after thinking I wasn't going to get help they helped me as to which I am grateful. Very positive very helpful. Very friendly staff, explained everything going along. Brilliant. Caring, polite & informative with problem solved. The service I had was very helpful and was polite. Made me feel very at ease. Excellent work. Kind and caring team. The dentist explained everything No. Male 26-35 Female 26-35 No. Female 26-35 No. Male 56- No - was very good. Female 46-55 26-35 None. Female 36-45 Only more parking Male under but the service was 16 very good. Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 30/39

20 Barnstaple 21 Barnstaple 22 Barnstaple 23 Barnstaple 24 Barnstaple 25 Barnstaple 26 Barnstaple 27 Barnstaple 28 Barnstaple clearly to mum and patient. Thank you. Friendly, N/A. Male 16-25 conveniently-placed service. Made you feel very Female 36-45 relaxed as petrified of dentists. Friendly, prompt, Keep it going don't Male 46-55 professional service close it! expert knowledge. Everyone was really over helpful. The dentist was very good. They are good Female 46-55 dentists, it s a shame not open to the general public. Very friendly staff Male 26-35 explained everything they were doing + went through aftercare. Very friendly. Female under 16 Male under 16 Lift small for Female 56- motorised wheelchair, resulting in leg lever braking. Carer could only just fit and it would not Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 31/39

be safe for patient to be alone. Very jolty when stopping. 29 Barnstaple Likely Female 26-35 30 Barnstaple Likely Friendly staff, good Female over service. 31 Barnstaple Likely Books for children to look at. Colouring books. Have a board that tells you how late the dentist is running. 32 Barnstaple Yes They were really nice to me. 33 Barnstaple Yes Very friendly, helpful & informative. 34 Franklyn House 35 Franklyn House 36 RD&E 37 RD&E 38 RD&E If you receive good service as I have I feel you should tell others. Thanks! I was given two stickers.' Got all the information and treatment needed. Female under 16 Nothing. 6-8 Done the treatment Male under same day?? 6 Likely Always pleasant. More parking!! Female over Male over The courtesy and treatment was superb. Very kind + reassuring. Female over over 46-55 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 32/39

39 RD&E Polite & careful, kept More reading Male 46-55 me informed. material. 40 RD&E Very polite & Male over friendly. 41 RD&E Quick, friendly & N/A. Male 26-35 efficient. 42 RD&E I called this morning Female 46-55 and have been fortunate enough to be given an appointment. Everyone seems to be very helpful. 43 RD&E kind Female 46-55 dentist & assistant. 44 RD&E Explanation of my Turn down bass on Female over problem very good. Very friendly service. radio. 45 RD&E D. was simply Female 26-35 amazing, very thorough & so friendly, polite and professional. I would love to have him as my regular dentist! 46 RD&E Very pleased with Female 36-45 the service I received. 47 RD&E Male 56-48 RD&E Staff very patient Female 56- with me. 49 RD&E Good treatment. 56- Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 33/39

50 RD&E Excellent attention. Male over 51 RD&E Male over 52 RD&E 53 RD&E 54 RD&E 55 RD&E 56 RD&E 57 RD&E An excellent dentist who relaxed me and inspired confidence. I was amazed how quickly the dentistry was done, and how detailed the aftercare advice. Excellent staff!! Excellent service. If only all dental experiences could be like this!!! Well it is very good and the staff + dentists very helpful. Gave me an appt. on the day. Not much waiting. Problem sorted - great dentist! Friendly staff. Helped to put me at ease. Explained Somehow, we missed any sign to the lift for the third floor. Get rid of radio 2 in waiting room!! Male 36-45 Male 46-55 Male 36-45 Female 16-25 Male 26-35 Service was great. Female 36-45 Asian / Asian Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 34/39

58 RD&E 59 RD&E 60 RD&E 61 RD&E 62 RD&E 63 RD&E options well. Should endeavour not to make nervous dental patients wait too long - only adds to the fear of waiting / visiting dentist. But everyone is very polite + nice. The staff were helpful and the dentist explained everything to me to clear things up. The dentist was professional & adept. It could not have been a better experience. Everyone was kind & helpful. Thank you! Helpful, quick & comprehensive service to treat an emergency dental procedure. Made aware of cost before appointment. Quick, straightforward, welcoming. Quick, efficient and friendly service. Female 36-45 16-25 No. Female 56- Female 26-35 Mixed / Multiple ethnic groups No. 26-35 Female 16-25 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 35/39

64 RD&E RD&E 66 RD&E 67 RD&E 68 RD&E 69 RD&E 70 RD&E 71 RD&E 72 RD&E 73 RD&E 74 RD&E 16-25 All excellent / No. Male 56- efficient / on time! Everybody was very None! Female 26-35 helpful & gave lots of good advice. Thank you! Courtesy + attitude Male 56- great. Friendly & effective. No. Male 36-45 Very good Male 36-45 explanations of treatment and issue to wisdom tooth. Smooth like a butter. Prompt care - solution. Special thanks to dentist Mr R., very gentle and explained everything. Top class service. All staff very good at them jobs. Excellent treatment & service from Female 46-55 Female 46-55 None. Male 56- Extend treatment to allow for fillings, root Male 56- Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 36/39

75 RD&E 76 RD&E 77 RD&E 78 RD&E 79 RD&E 80 RD&E 81 RD&E 82 RD&E 83 RD&E 84 RD&E dentist & dental nurse - very professional, friendly & helpful! Remainder of root removed. Wonderful treatment and made me feel very relaxed. Everybody lovely. Prompt, friendly. Got the pain sorted. Very good. Never had a problem. Will always fit you in for an emergency. canals & crowns etc. Keep up the good work. Female 36-45 Female over Male 46-55 Female over Likely Female 26-35 Likely I was recommended by a family member who had good things to say about it. More dentists on at a time to reduce waiting times. Male 36-45 Likely Good service. 16-25 Likely Friendly, quick. Female 46-55 Likely Very friendly, Keep doing it. Male 26-35 informative and helpful staff. The Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 37/39

85 RD&E 86 RD&E 87 RD&E 88 RD&E 89 RD&E 90 RD&E 91 RD&E 92 RD&E only reason I didn't go for 'extremely ' was due to the wait once I had arrived. However, I do understand these things happen. Likely Friendly staff. Female 16-25 Likely Very polite and made me feel at ease with everything. I also know that if anyone was uneasy about the dentist they would want to come here. Everything was perfect, all the staff where very welcoming and made me feel comfortable. Female 16-25 Likely Good service. Male 26-35 Likely Female 26-35 Neither First appointment. Male 16-25 nor un Yes Because everyone's very helpful and my dentist is very nice. Yes Patient Because it s your choice what treatment you want! Yes Parent / guardian / Lovely people - so helpful & patient. Didn't have to wait long - was seen on time. Did not push my 5year old - he done Nothing -everything was good. Female 12-15 5-stars. Male under 6 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 38/39

93 RD&E 94 RD&E 95 RD&E 96 RD&E 97 RD&E 98 RD&E 99 RD&E 100 RD&E 101 RD&E carer Yes Patient Because I didn't get hurt. Yes Patient The dentist was very helpful, she explained everything fully. Yes Patient Because my dentist (D.) always gives me a nice warm welcome and makes up funny jokes. Yes Parent / Very prompt, good guardian / understanding, good carer advice. Yes They were kind to me and explained things well. Yes Patient Because N. + R. were very kind. Yes Yes Parent / guardian / carer Was ok. I got a sticker + D. was nice. it in his own time. Dentist was very nice. The information was good and the team were very friendly. How patient my Dentist (D.) is with me. Good advice about brushing. All ok. Male 9-11 Nothing. Female under 6 They can't do anything better - it was perfect. Male 12-15 Male 9-11 All of it. 9-11 The dentist was very nice, patient and reassuring. Female 9-11 Nothing. Female under 6 Everyone nice. Nothing. Male 6-8 Maybe Female 9-11 Friends and Family Test Salaried Dental Service Oct-15 to Jan-16 Page 39/39